PROFILE:

Over 18+ years of experience Certified Scrum Product Owner (CSPO) with a background in: Agile Methodologies, Customer Focused Quality - Driven Processes, Product Planning, and Product Design. Proven record in managing the entire Product life-cycle from inception to successful Product delivery & ongoing maintenance. Expertise in deploying successful products for one of the Confidential 50 Companies.

DOMAINS:

• E-Commerce
• Internet/Cable& Media
• Healthcare
• Pharmaceutical
• Banking
• Shipping
• Telecom
• Insurance
• Retail
• B2B and B2C.
• Judicial system /Courts (CA State Government)
• Transportation and Logistics

EXPERTISE:

• Requirement Analysis
• Market Research
• Workflow Design
• Process Mapping

WORK EXPERIENCE:

Confidential, Utah

Sr Business Analyst

Responsibilities:

• Created Themes, Feature groups, Features and User Stories in Agile Central.
• Responsible for managing, owning product backlog to create and release the features based on business impact.
• Created EPIC’s for the Driver Portal and EBS DriverPay roll to meet the business / technical expectations.
• Implemented Oracle EBS Payroll for the company and non-company drivers .
• Defined sprint plans and created user stories to deliver the Minimal Viable Product (MVP) for Driver Portal.
• Worked with Release Team, Platform team, Devops, support teams to deploy the Priority items.
• Created Product Roadmap to align expectations between stakeholders and the agile teams
• Defined acceptance criteria for the user stories.
• Communicated requirements to UX, UI/design, Marketing and development teams.
• Mitigate Impediments Impacting Sprint / Release Goals.
• Negotiated solutions that provides the highest business value within constraints like budget, time lines and compliance
• Collaborated with UX teams to design UI requirements and define User Acceptance Criteria.
• Participated in Scrum Ceremonies -Planning, Backlog grooming, Poker and Retrospectivesessions with Agile Sprint teams.
• Different recipes of Mobile app were created to collect DriverFeedback.
• Participated in Business stakeholder, Executive sponsor meetings to share constant updates on Driver Portal and understand the trade-offs for business and operations decisions.
• Migrated Company drivers to new portal

Environment and Tools : Angular Java, OTM (oracle transportation management), Web Centers content management system, SharePoint, Agile Central, MS Visio , Oracle EBS suite,EBS Payroll, HCM Cloud, Cherwell.

Confidential, Philadelphia, PA

Product Owner / Sr Business Analyst

Responsibilities:

• Managed, created Product backlog and prioritized user stories based on ROI for the business.
• MVP approach has been followed to roll out the features in ServiceNow and Xfinity.com site.
• Worked with Release Team, Platform team, Devops, support teams to deploy the Priority items.
• Created Product Roadmap to align expectations between stakeholders and the agile teams
• Communicated requirements to UX, UI/design, and development teams.
• Worked with Product Managers to evaluate the new product enhancement requests based on market demand and ROI for the business.
• Worked with UX teams to design NextGen user interface for the New Products and defined the product acceptance criteria.
• Analyzed current market numbers for new prospects and to define appropriate market segments for product m arketing strategy.
• Tracked analytics numbers using Adobe tools to measure the KPI’s and metrics.
• Participated architectural and solution design discussions to keep the stories aligned with technical capabilities.
• Defined and Implemented Product strategy for online order submissions that increased online connects in less amount of time.
• Documented Stakeholder Communications and product launch status reports to all business owners
• Designed a feature inServiceNowto capture theProcess Time, Lead Time and Wait Timesthat helps reducing waste time in operational processes.
• Worked with Release Management and Change Management teams to launch features by analyzing Cross Functional and Near Neighbor Impacts.
• Collaborated with Service Operations/Incident Management to report xfinity.com site health status to executive leadership and make decisions based on the customer traffic / performance issues / site monitoring alerts via Catchpoint.
• Created Dashboards, SLA reports, Process Time Tracking reports in ServiceNow and communicated to Impacted Operational teams.
• Defined and created market segments for the targeted customers.
• Prepared Release Notes and Post Mortem reports for future engagements.
• Documented Operational Business process mapping using BPMN Signavio tool.

Environment and Tools : Agile, SQL, SharePoint, Rally, BPM Signavio, MS Visio, ServiceNow, Confluence, JIRA

Confidential, Philadelphia, PA

Business Operations / Product Design

Responsibilities:

• Analysed new products compatibility with the existing code and application architecture.
• Collaborated with UX teams to design UI requirements and define User Acceptance Criteria.
• Created User stories in Rally and managed backlog by updating the priorities for the stories.
• Participated in Planning, Poker and Retrospective sessions with Agile Sprint teams.
• Conducted Meetings, Interviews, and Brainstorming sessions with stakeholders to collect business and operational requirements.
• Worked with Release Management and Change Management teams to launch features by analyzing Cross Functional and Near Neighbor Impacts.
• Conducted Retrospectives with stakeholders after each feature launch and identified opportunities for improvement.
• Facilitated Go-No-Go decisions for Residential and Small BusinessProduct launches in production.
• Participated architectural and solution design discussions to keep the stories aligned with technical capabilities.
• Designed Operational Readiness workflow in ServiceNow for the products launching in production.
• Partnered withGo-To-Marketing (GTM) to increase product adoption & website stickiness
• Created market Segments to launch the offers in different markets based on proximity.
• Created Hypothesis Driven Tests and launched products with A/B flavors to increase the conversion rate
• Reviewed the estimation of user stories to determine the effort and complexity to build the feature
• Actively participated in all Scrum Ceremonies (Sprint Planning,Sprint Review, Daily Scrum,Sprint Retrospective)
• Designed a feature in ServiceNow to capture the Process Time, Lead Time and Wait Times that helped reducing Operational Waste Time by 50%

Environment and Tools : DFAF, SQL, SharePoint, Kanban, Yext, Sitecore, Rally, JIRA

Confidential, Philadelphia, PA

Sr. Business Analyst/Project Management

Responsibilities:

• Created workflow diagrams using MS Visioto visually represent information captured in the Use Cases.
• Reviewed the Business Requirements document with the business and development teams to understand the system architecture and functionality of the application.
• Participated in design walkthroughs and identified risks in the project in advance to ensure system impacts are properly assessed.
• Identified Testable, Non-Testable use cases, prepared Test Strategies
• Prepared Traceability matrix to track all requirements mapping.
• Prepared Test Plans to ensure adequate testing scenarios are covered for the documented user stories.
• Conducted gap analysis to derive requirements for existing systems enhancements.
• Validated Turnpike Project’s API using SOAP UI webservice tool.
• Handled multiple releases in production and designed scope of testing during production validation.
• Prepared release notes and post mortem reports for future engagements.
• Monitoring resources (Web Server, Database) to identify performance bottlenecks, analysing results and report the findings to the platform team.
• Identification of scenarios to run scripts for users on multiple load generators for different loads.
• Worked on environment issues and escalated them to Infrastructure team to build Stable validation environments.
• Designed DefectLifeCycle process and made it adaptable for multiple projects.
• Conducted Defect triage meetings and prepared KPI’s to improve the quality of product.
• Acted as a liaison with other departments to provide QA support and Participated during User Acceptance Testing, Production release with Business Clients.
• Conducting meetings with stakeholders to explain the findings from performance tests.
• Preparation of Daily status reporting to the PM, Business Owner, IT Owner and all concerned parties.
• Maintaining relationships with all stakeholders including senior business leaders, change team, release team, PMO, Project Managers, Operations managers and Directors

Environment and Tools : .Net, Soap UI, TFS, DFAF, SQL, XML/ MQ, HTTP, LDAP,QTP 10.0,Quality Centre 9.2,SQL Server 2008.

Confidential, Orange County, CA

Product Owner / Sr. Business Analyst

Responsibilities:

• Analysed the Purpose Scope, Objectives, Strategy, and Featuresof Family law case type.
• Designed GUI screens for GUI related projects as per the BRD using iRise.
• Analysed business requirements and created user stories for the same
• Documented the business process flow using MS Visio for Family law case
• Conducted walk through sessions to review business requirement document
• Identified gaps in the current flow and made enhancements to include additional business rules
• Interacted with the QA Teams in executing the Test Plans, creating/providing Test Data for test case execution.
• Worked closely with the UI team to model the screens, which met user, defined requirements and also company standards
• Written and Executed SQL queries with TOAD in different Environments to check the database for successful Transaction and logged defects depending on Functionality, Configurable and Non Configurable Data sets Exchange (both inbound and out bond).
• Generated defect reports for the defects found during testing Using Issue Tracker.
• Conducted Batch Testing and Back end Testing.
• Involved in the Resource planning and assigning the roles to the individuals based on their expertise
• Conducting the Peer reviews and giving the feedback to the team for improvement of the product quality.
• Created testing strategies for Webservices XML testing which integrates with external vendors.

Environment and Tools : Java/J2EE, JVM, Web, Desktop Applications, Terminal Emulators (3270) and Windows. Toad, Web Sphere Customer Centre, IBM file Net P8, Crystal reports, Adobe Forms, File Net, Reflections, AS400, Quality Centre, QTP, VB, Oracle 10g, SQL Server2008, Soap/HTML, SQL, XML/ MQ, HTTP, LDAP.

Confidential, Foster City, CA

Software Engineer

Responsibilities:

• Prepared test cases, and test plan based on the functional requirements and the business rules and stored them in Quality Centre
• Participated in whole life cycle of QA Methodologies starting from Planning, Capturing, Creating, and Executing, Reporting, and Tracking the defects in JIRA
• Extensive bug fixing & made enhancements to the existing applications
• Developed test plans and performed the testing of the various customer fields and the message behaviour functionality
• Tested the billing records generated by the system for the traffic sent by the customer
• Bulk loaded the Customer Information and used SQL to generate queries to check data validity and integrity
• Developed the automated test scripts using the Fitnesse tool(Java automation)
• Responsible for handling the production incidents reported by customers
• Documented requirements for upgrading and migrating current customer base to a new application.
• Conducted gap analysis of the existing and to be built system.
• Reviewed API of DHL, FedEx, USPS, UPS shipping services and documented enhancements to be made for Confidential shipping service.
• Identified gaps and documented them as enhancements.
• Responsible for certifying the Confidential commerce with external providers FedEx, DHL.
• Responsible for implementing the user manual guide
• Created and Generated System test scripts for different test scenarios covering all aspects of project functionality
• Analysis on issues found during Cross browser testing.
• Involved in project metric calculations for reducing the bugs and improving the quality of product
• Responsible for handling the customer calls and guiding them through proper navigation
• Extensive knowledge on Shipping carriers web services
• Written and executed SQL queries with TOAD to check the database for successful Transaction
• Responsible for using the UML(Unified modelling language) for graphical flow of the application
• Good experience in Perforce version control system
• Involved in migration and deployment process.

Environment and Tools : Java, JSP, Servlets, JIRA, QTP, Fitnesse, Struts, AJAX, XML, IBM Web sphere Application Server 6.0, Java Script, TOAD, Microsoft share point

Confidential, NJ

Team Lead

Responsibilities:

• Conducted Regression testing using QTP
• Developed test cases after analysing the specifications document
• Conducted performance test using Load Runner
• Verified shipment information in Oracle Database
• Written and executed SQL queries to fetch data from the database.
• Performed Functional, GUI, Regression, System Integration, and User Acceptance, negative testing, Configuration and content testing
• Conducted testing in Agile Environment for some modules
• Handled the Environmental Issues and acted as a Liaison between Infra and Testing team
• Documented bugs with evidence and reported them with detailed information depending on their severity to the development team
• Responsible for analyse the Existing Source System, Data nature, Business roles and Involved in Requirement gathering from various business and application experts.
• Analysed the functional specs provided by the data architect and created ETL technical specification documents for all the mappings.
• Extracted data from various Sources like Oracle, Excel Spread sheets, XML, Flat Files.
• Designed and developed Informatica Mappings to load data from Source Systems to EDH (Enterprise Data Hub) and then to Data Mart.
• Projected the new release dates and build timelines and its impact on Test Schedules
• Regularly done ETL job whenever the new data arrives to load into Data ware House
• Worked with configuration and non configuration settings in the application
• Participated in daily status meetings and updated the Management team about the testing progress
• Participated in GO-NO-GO meetings to discuss the functionality issues in releases
• Closely assisted the co-ordinates to walkthrough the testing process
• Coordinated with developers to fix problems and gave suggestions on enhancing the application.
• Managed all phases of testing for assigned components ensuring test plans and test cases are completed and met business requirements.
• Worked with development teams in investigating and correcting software bugs and discrepancies based on the testing results

Environment and Tools : Quality Center, JIRA, ETL, Informatica, QTP, Load Runner, Web logic Server 9.2, Oracle 10g, Windows 2000/XP, Microsoft SharePoint Server, Java, J2EE, JSP, XML, JavaScript, HTML,SOA, TOAD

Confidential, CA

Business Analyst

Responsibilities:

• Analysed business requirements documents closely in order to test the consistency between Test Scenarios and Requirements
• Involved in System Testing, Integration Testing and Smoke Testing in different environments like Dev and Test
• Navigational testing of the hyperlinks provided in the web pages
• Conducted XML testing to ensure that data present is in correct format.
• Worked from existing test plan to create and execute automated test scripts using QTP
• Validation testing i.e. ability to connect to the database to retrieve dynamic data
• Prepared detailed test procedures, test scenarios, test scripts and schedules based on requirements.
• Tracked the defects using JIRA
• Performed Back End Testing using SQL queries for data integrity
• Responsible for monitoring the JCL Multithreading for Job processing time reduction.

Environment and Tools : Java 1.4, JSP, Servlets, JIRA, QTP, Struts 1.1, EJB, XML, IBM Web sphere Application Server 6.0, DB2, SAP R/3, JCL, Clear Case, ANT