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Sr. Business Analyst/ Scrum Master Resume

Boston, MA


  • Over 8years of Industry experience as a Business Analyst and Scrum Master with solid understanding of BusinessRequirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, andApplication Design.
  • Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, BusinessAnalysis and testing various methodologies.
  • Created and execute test scenarios for PeopleSoft and HCM Cloud Fusion to find defects, escalate for resolution, and ensure releases are ready to move to production.
  • Interacted with Cash Management Division and Compliance Surveillance Office to review the AML (Anti Money Laundering) requirements and provide Positive Pay service to reduce Financial Crime.
  • Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
  • Excellent understanding and knowledge of Identity and Access Management (IAM) and Role Based Access Control (RBAC)
  • Coached team on various tools like Version - one and ServiceNow.
  • Developed and implemented SharePoint plan for organization-wide collaborative document sharing
  • Research issues in PeopleSoft and other applications including testing, tracing, logging, and systems
  • Experience in the Informatica/ ETL (Extract, Transform and Load) of data into a data warehouse/data mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
  • Designed & developed Power BI and for education, health, human services business groups.
  • Draft and maintain ETL jobs to sync data between AWS and Salesforce utilizing Informatica
  • SharePoint Administration: User Setup, Security Permission, Site Configuration
  • Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
  • Managed Agile and Quality Assurance of a multimillion-dollar ERP implementation project using Salesforce, ServiceMax, SAP, CTI, OMNI, Boomi, Lotus Notes, ServiceNow and other technologies
  • Led a team to export and archive cloud data out of a redundant Salesforce org for archival purposes
  • Financial domain expertise with extensive Credit/Debit Card application experience.
  • Expertise in Performance Management, Asset Management, Cash Management, Portfolio Management, Credit Management, Client Reg Reporting and implementing its benefits.
  • Deep understanding and experience of Investment Management, Asset Management, Prime Brokerage Services, Money and Capital Market Instruments
  • In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D)
  • Experienced in manual and automated testing for both front-end and backend. Extensively used automated test tools of Mercury like Quality Center, Quick Test Pro, Win Runner, Test Director, Performance and Load Runner Testing.
  • Assisted development team in ETL technical tasks such as Development and Testing ETL tools like Informatica and SSIS.
  • Cleaned and transformed large amount of CMDB data from ServiceNow to derive meaningful insights.

    Manager using Label Analytics, Generate reports in Power BI and setup Microsoft Search

  • Created User Specifications, Use Case Diagrams, High Level and Detailed Process Flows, Robustness Diagrams and Domain Model for multiple IAM projects
  • Good comfort level with Capital Markets, Money markets, Trading Systems, Derivatives (Strong in Options), Equities, Fixed Income, US government Treasury Securities (T-Bills, T-Bonds and T-Notes), Municipal Bonds, Stocks Trading Cycle, Margin Requirement, Mark to Market, Hedge Funds.
  • Assisted project team in preparing Functional Specification Document (FSD), Functional Requirements Document (FRD) developed non-functional requirements, and documented Business Requirements Document (BRD)
  • Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
  • Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
  • Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
  • Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are complying Surveillance with the Business Requirements.
  • Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
  • Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
  • Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.


MS Visio, Mock: Up Screens, Rational Rose Waterfall, Waterfall Scrum Hybrid, Scrum, Agile Scrum, Agile

Business Skills: Process Modeling, Change Management, GAP Analysis, Impact AnalysisSWOT Analysis, JAD Sessions, Project Scheduling, Project Budgeting

Data Warehousing: Data Modeling, Data Marts, OLTP, OLAP, Data Mining, Slicing/Dicing, Drill Up/Drill Down.

Requirement Management: JIRA, Rally, HP ALM, MS Office, Confluence, ClearQuest

Testing Tools: HQPC, Postman

Reporting/BI Tools: Tableau Desktop, IBM Cognos

Methodology Tools: JIRA, HP ALM, RALLY

Databases: MySQL, Oracle, MS Access

Languages: XML, SQL

Operating Systems: Windows XP/10, Linux, Mac OS


Confidential - Boston, MA

Sr. Business Analyst/ Scrum Master


  • Worked in all the phases of the process life cycle using Agile- SCRUM methodology.
  • Conducted and participated in Kick-Off Meetings and JAD sessions with the Product owner and SME's to gather business requirements, perform GAP Analysis between the systems and documenting the requirements.
  • Created mockups and wireframes using Balsamiq tool.
  • Worked under Agile methodology attending daily Scrum meeting in two week sprint timeline which were tracked with JIRA.
  • Working with the backend data retrieval team, data stewards, data mart team to guide the proper structuring of data for Power BI reporting
  • Supported the government appointed Information Assurance Manager ( IAM) in contributing to and maintaining IA documentation, including the Tech Plan, Standard
  • Salesforce Administration including user provisioning, access control, and data updates
  • Mentor and empower business SME's in PRPC. Customized SharePoint site templates and menus
  • Assisted with gathering requirements for Peoplesoft portal application for personnel and financial accountabilities with role-based access to sensitive data.
  • Helped creating frontend prototypes and wireframes using Just in Mind software
  • Actively participate in Change Management and use Requirement Traceability Matrixes (RTMs).
  • Worked with various product controller for analyze the impact of changes for regulatory reporting.
  • Collaborated with business stakeholders in creation of Product Backlog and Prioritization.
  • Extensively involved with the trading activities of Credit Derivatives, Interest Rate Derivatives, FX Derivatives, Equity Derivatives and Commodity Derivatives; and Futures including Commodity Futures, Contracts and Financial Futures.
  • Successfully demonstrated accurate results and competence in developing ETL processes usingInformatica Power Center
  • Created IAM users, Roles and granting required access permissions and privileges to the users
  • I document all System Requirements Specification onto SharePoint for documenting reasons
  • Maintain awareness of regulatory controls and the confidentiality requirements of sensitive HR and other regulatory data elements of Peoplesoft HCM system.
  • Cleaned and transformed large amount of CMDB data from ServiceNow to derive meaningful insights.

    Manager using Label Analytics, Generate reports in Power BI and setup Microsoft Search

  • Scrum Master for local and virtual teams utilizing JIRA. Facilitating all ceremonies and drafting artifacts Draft and maintain ETL jobs to sync data between Salesforce, AWS S3, and other business systems
  • Used numerous requirement techniques in order to have non-redundant requirements which helps in creating efficient FSDs and BRDs.
  • Worked with Fixed Income trading desk to discuss, encapsulate, and finalize the data migration process.
  • Worked in different SDLC methodologies like Waterfall Kanban & extensive knowledge in Spiral, XP
  • Involved in writing user stories, followed by their acceptance criteria.
  • Maintained backlog, facilitated and lead weekly backlog grooming session using Jira, stand-ups, sprint planning, sprint retrospective, demos.
  • Developed User stories for Business Process Flow, System Integration Testing based on the requirements of various Trading Desks.
  • Have developed reports using Tableau or Power BI.
  • Create User Stories from stakeholders'requirements and translate those into a technical design document for the ServiceNow team to develop
  • Took part in meetings for prioritizing Sprint backlogs and managed changes to Product backlogs.
  • Conducted Data Mapping activities to map the securities (Fixed Income, Equity, Bonds, etc.) and its Derivatives (Options, Swaps, Futures, etc.) between EMS and OMS.
  • Involved in providing day-to-day support for the US treasuries, Equities, Fixed Income, Bonds, Foreign Exchange, Derivatives (Swaps, Future, Options).
  • Used Power designer to optimize the elicitation of requirements and managing scope of the project.
  • Involved in User Interface (UI) analysis with the business team to validate accuracy.
  • Identified Functional and Non-Functional requirements and created Functional Requirement Document (FRD).
  • Prepare User Manual, design Training Sessions for clients, and facilitate Post-Production Validation (PPV).
  • Extensively contributed in Development, Design, Testing, Deploying and Maintaining Data Warehouse and Data Marts using tools like Informatica PowerCenter and various third-party tools.
  • Coordinated with Design and development team on rendering the interface and application development as per the user stories.
  • Key role in the planning, testing, and implementation of system enhancements and conversions.
  • Discussed with SME's, on details and carefully recorded the requirements in a format that can be reviewedand understood by both business team and technical team.
  • Collaborated in building a business analysis process model and generated process flow diagram, data flow diagrams, like activity diagrams and sequence diagrams.
  • Exposed to SQL queries while churning out relevant information from company's database.
  • Partnered with the technical teams in the research and resolution of system and User Acceptance Testing.
  • Provided production support to customers and trained customer support team on dealing with their issues

Environment: Agile-Scrum, Rational Enterprise Suite (Rose, ClearCase, ClearQuest), Github, Visual Basic, MS Project, SQL, SQL Server, Oracle, WebLogic, SailPoint, Salesforce, ServiceNow, Tableau,IAM, AWS, IPFR MS Visio, Services, Dreamweaver, Power BI, Windows Forms, AEM 6.2, Oracle CPQ, Web Forms, ServiceMax, LoadRunner, Revenue cycle management, Accounting, WinRunner, DOORS, Project Management.

Confidential -Indianapolis, IN

Business Analyst/ Scrum Master


  • Conducted the GAP Analysis between the Current State & Future State Processes, analyzed the current issues, researched on the best practices and provided recommendation before the implementation process for new application.
  • Handled multiple projects throughout the project time-frame and successfully met all the deadlines of projects.
  • Used Informatica PowerCenter to use the Designer component and created ETL source to target mapping document to source data from file and load it into database.
  • Work experience with the enterprise IAM (Identity and Access Management).
  • Translates business and user requirements into detailed system requirements, swim lanes, mock screens, data models and workflows for the ServiceNow technology organization
  • Release of Salesforce change sets into QA and Production environments
  • Facilitated scrum ceremonies which involves Sprint Planning, time-boxed 15 minute Daily stand up, sprint review/team Demo and sprint retrospective.
  • I document all System Requirements Specification onto SharePoint for documenting reasons
  • Conducted Gap Analyst for requirements of IBM mainframe HR applications and Systems to be implemented such as Kronos, ADP and PeopleSoft.
  • Guides the delivery team toward self-organization.
  • Working experience in SharePoint and provided the support for SharePoint implementation/migration.
  • Conducted the daily scrum meetings teams to identify impediments and track progress.
  • Imbibed the three pillars of scrum - Transparency, Inspection, Adaptation which uphold every implementation of empirical process control.
  • Leverage tools such as ServiceNow, and PowerBI
  • Established the SDLC for the Salesforce.com platform around Agile principles
  • Draft and maintain ETL jobs to sync data between AWS and Salesforce utilizing Informatica
  • Knowledge of Financial and Management Reporting, Business Process Reengineering, Forecasting and Capital Budgeting, KPI reporting, Ad Hoc reports, Dashboards creation and maintenance using Tableau, Micro Strategy and Power BI for the business.
  • Responsible for daily treasury activities including processing wire transfers, payroll, daily cash applications, recording transactions in Salesforce and liquidity management.
  • Supports the Product Owner, in grooming and maintaining the product and sprint backlogs
  • Designed program and team structure formulated the playbook to be used as a transformation guideline by the teams and held sessions to make transformation champions aware of the approach.
  • Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, tracking, product visioning, spiking, slack, generalized specialist, technical debt reduction, self-management empowerment and role training.
  • Played a key role in the planning, budgeting, analyzing, and implementation of a new application.
  • Gathered and articulated Business Case, Business Requirements from the Directors, Managerial level and end-user Business Partners and synthesized those requirements into technical specifications.
  • Documented and standardized Business Case Document, Business Requirement Document (BRD) and Test Cases of new and enhanced job process.
  • Contributing to the functional requirement document that guides the development team in working on specific JIRA tickets.
  • Collaborated with scrum teams and traders to ensure smooth transition from Lego to Onyx.
  • Documenting and analyzing issues in JIRA.
  • Conducted and participated in the meetings with stakeholders, business managers, relationship managers, end-user's users to understand and document business requirements and functional specifications for the Workflow.
  • Analyzed Business Requirements and created Use Case Diagrams, Navigation Flow, Business Flow Diagrams Data Flow Diagrams and Work Flow Diagrams for applications and created activity Diagrams using MS Visio and created conceptual model, behavior diagrams.
  • Proficient at using data visualization tools such as Tableau, Power BI, and QlikView and experience in building ad-hoc reports and KPI dashboards using Tableau leveraging multiple data assets.
  • Facilitated and conducted the weekly meetings, interviews and JAD session on a regular basis with the business partners during the entire SDLC process.
  • Created and updated the Gantt Chart to trace the project planning at the detailed level and Requirement Traceability Matrix (RTM) to track the requirements.
  • Assigned and prioritized tasks and issues among the team to achieve project deadline.
  • Developed user manuals, presentations and training manuals as per project specifications and timelines.

Environment: Agile, Advance Plax, ServiceNow, Salesforce, GPP, AS/400, ServiceNow, Mainframe/DB2, J2EE, RUP, UML, Use Case diagrams, Microsoft Visio, CloudBees, MS Project, AEM 6.1, IAM, MS Visio, Revenue cycle management, Accounting, Postman, HP QC, JIRA, Confluence, Tableau, SailPoint, Power BI.

Confidential -Boston, MA

Business Analyst/ Scrum Master


  • Conducted extensive brainstorming sessions with end users to gather their requirements and perspectives.
  • Prepared detailed Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs) to capture the essential functionalities for the proposed system.
  • Coached team on various tools like Version-one and ServiceNow.
  • Responsible for daily treasury activities including processing wire transfers, payroll, daily cash applications, recording transactions in Salesforce and liquidity management.
  • Developed the Use Cases and Data Flow Diagrams (DFD) to understand and communicate the process to be employed under the new system to the entire development and testing team.
  • Closely interacted with database designers and architects to understand the existing database structure needed to support the new system.
  • Conducted analysis in implementing, maintaining, and enhancing its high enterprise-level data model architecture using Informatica Power Center and Power Exchange tool.
  • Organized and moderated Joint Application Development (JAD) sessions with the end users, business users, developers and testers teams whenever necessary, as a conflict resolving tool.
  • Work experience with the enterprise IAM (Identity and Access Management) team to implement and automate processes
  • Managed Agile and Quality Assurance of a multi-million-dollar ERP implementation project using Salesforce, ServiceMax, SAP, CTI, OMNI, Boomi, Lotus Notes, ServiceNow and other technologies
  • Created and maintained Requirements Traceability Matrix (RTM) to manage requirements and performed Impact Analysis when request for change (RFC) arrived. Escalated the results of the analysis to the Change Control Board (CCB).
  • Responsible for documenting Meeting Minutes of the weekly meetings and distributing to PM and other team members.
  • Used Informatica PowerCenter to conduct thorough Data Analysis at different data sources and performed detailed data profiling using SQL.
  • Designed wireframes of the web interfaces that would be used by the internal and external users to load, handle and examine claims respectively, using tools like Microsoft Visio
  • Analyze legacy architecture to examine the as-is process using swim lanes and interact with the client's application teams in order design and build blueprints for the to-be architecture for the new Identity & Access Management (IAM) platform
  • Monitored bugs in the system using tools like Silk Central to ensure that the quality of the system meets the industry standards and business user's requirements.
  • Tracked open issues and documented progress reports on weekly basis.
  • Coordinated and Monitored User Acceptance Testing (UAT) with the business user and interfaced with the development and test team with regards to defect status and fixes on a regular basis.
  • Worked as a servant leader for the teams working with AWS tools such as EC2 to create instances, S3 buckets &RDS for data storage, VPN subnets and ROUTE 53 for networking. IAM roles for user access in AWS.
  • Facilitated Post Production Validation and actively participated in production call support whenever necessary.
  • Helped in preparing user-friendly documents like user manuals and system guides; provided training to user community as and when necessary.

Environment: Waterfall -Scrum, Oracle, Service-oriented Architecture, JIRA, HPALM, Informatica, IBM Cognos, IBM Rational Rose, BPMN 2.0, Microsoft Visio, Azure, SharePoint 2013, MS Dynamics, Java/J2EE, JSON, Spring, JavaScript, HTTP, XML, Eclipse, Apache Tomcat.


Business Analyst


  • Served as a liaison between specialists and the project team
  • Responsible for gathering user requirements and specifications for designing a new system and documenting the same
  • Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers
  • Strong experience in documenting Business Requirements Documents (BRD) and Functional Requirements Documents (FRD)
  • Worked in conjunction with development team and senior management in development of data mapping and validation report
  • Strong working knowledge with Life Science and pharmaceutical companies
  • Led and conducted JAD sessions for requirements gathering, analysis, and design of the system.
  • Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using Rational tools
  • Created Functional specification documents that includes wireframes, data mapping and business process
  • Designed the system, prepared UML and sequence diagrams using Rational Rose
  • Knowledge in supporting testing and maintenance of Asset based Valuation Model for pharmaceutical intangible assets, R&D
  • Experienced in working with Agile, JIRA, and APIs
  • Strong Knowledge on approval and submission system on COTS application for pharmaceutical regulatory submission system
  • Worked with the SME's from various business units to document the data mapping values and descriptions for all current state and future state fields
  • Completed in-depth analysis for business-optimization projects, reporting tools, back-office programs and payment-processing capability.
  • Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.
  • Partnered with developers to automate manual processes, saving time and money while decreasing errors.
  • Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.
  • Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed "go-live" of enterprise implementations for up to 45,000 users.

Environment: MS Project, MS Visio, Informatica MDM, Informatica Data Quality, SAP BO suit, Xcelsius, Crystal Reports, SQL, Oracle 10g, MS Office, MS Visio


Business Analyst


  • Involved in Logical & Physical data modeling, Database design, ETL process, Data analysis, Documentation and Implementation & Support
  • Involved in gathering and analyzing business requirements. Conducted JAD sessions with management, vendors, users and other stakeholders to develop specifications
  • Created the Conceptual and Logical data model to illustrate the requirement to functional and technical team
  • Helped the data architect to create database objects, install and deploy database, integrate high-levelbusiness rules with code, select unique identifiers and normalize the data model
  • Carried out Data mapping work between legacy and prospect systems using Excel extracts
  • Followed Service - Oriented Architecture (SOA) for the data mapping process
  • Involved in walkthroughs with business and development teams
  • Played a major role in support of SQL Server Analysis Services (SSAS) CUBE
  • SQL validation scripts are run on the data to determine which data elements from the client data can be populated into the database
  • Conducted User Acceptance Testing on the application - resolved issues from the participants, prepared and submitted Test Analysis Reports and participated in Product Readiness Review

Environment: Windows XP, MySQL, MS Access, MS Visio, MS Excel, JAVA, SSAS

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