Business Analyst Glen Burnie, MD

OBJECTIVE

Seeking a position of Business Analyst or Jr. Project Manager, where my Systems Engineering and Business Analyst experience, coupled with my Project Management educational background will add value to operations and promote growth. I would also like to use my teamwork and interpersonal communication skills to succeed in a rewarding career while helping to integrate systems that will benefit the customer.

EDUCATION

M.S. Project Management
B.S. Information Science and Systems

COMPUTER SKILLS

Expert: Internet Applications, Windows Server 2000/2003/XP/7/VISTA
Experienced: Microsoft (Outlook, Project, Access, Excel, PowerPoint, Visio), Photoshop, Active Directory, Adobe, Norton Anti-Virus and BusinessObjects, Crystal Ball, Salesforce, Project Management principles, Agile Methodology
Familiar: VB.NET, SharePoint, Asset Insight, PROP Database, Java Script, html languages, SQL queries, Remedy, Imaging Computers, Ghost, Lotus Notes,

EXPERIENCE

Oct. 2010 – Present Confidential,Glen Burnie, MD
Business Analyst/Jr. Project Manager

Prepared detailed Project Plan, Risk analysis metrics and Implementation plan and various other Project Management functions for Salesforce software migration initiative
Gather software needs by interviewing the users and senior management to identify the business requirements
Develop mock screens, Process flows and technical documentation for the developers before each phase of deployment
Conducts status meetings with the project team and Sr. management regarding project status, updates and deployment schedule
Develop test cases, participate in system testing, conduct training and UAT activities and document results
Define software requirements and validation rules, that meet HIPAA compliance rules and Insurance/healthcare billing specifications

Feb. 2009 – Jul. 2010 Confidential,Arlington, VA
Software Systems Engineer

Provided daily maintenance and support of Air Force Acquisition Financial Software on the Oracle Business Intelligence Enterprise Suite
Developed process procedures, training manuals, conducted training and served are subject matter expert for the software system for new and existing users at the Pentagon for the Air Force
Provided system support to users of the Air Force budgeting software via phone and e-mail using a proprietary trouble ticket tracking system
Participated in testing the applications to ensure the business requirements specified are met
Performed daily SQL data pulls from a variety of AF financial sources into OLAP software (Oracle Based
Assisted users in developing use cases and performing UAT activities

Sept. 2007 – Jan. 2009 Confidential,Chantilly, VA
Systems Engineer, IS&GS

Maintained and update Geospatial Intelligence Systems Program staffing database and Sharepoint site, distribute staffing data calls and present viable candidates to management for consideration
Assisted with New Hire In processing and interviewing Early Professionals
Developed solutions to complex problems which require ingenuity and innovation
Promoted the established standards, processes, procedures, and requirements throughout the systems development life cycle.
Responsible for understanding business requirements so that they may be accurately translated in system requirements

April 2007 – Sept. 2007 Confidential,Washington, DC
Business Analyst

Responded to all incoming Tier 3 Help Desk Tickets Via e-mail for the Worker’s Compensation Software
Gathered software needs by interviewing the users, senior management to identify the business requirements
Documented and Tested new software related issues reported to the Help Desk
Develop mock screens, Process flows and technical documentation for the developers before each phase of deployment
Developed and ran SQL queries to sanitize any reporting or data issues the user may be experiencing

July 2006 – April 2007 Confidential,Falls Church, VA
Business Analyst

Documented all new Software related Help Desk Issues reported
Compiled Monthly and weekly Help Desk Reports to be presented to the customer
Work with the Military Health System to resolve Tier 3 Software Help Desk Tickets
Obtain, analyze, document and validate requirements for changes to business processes, policies and information systems.
Documented training materials for the field users to the new web-based software
Helped the project team identify the issues that should make the deployment schedule, and define how the software should be upgraded

April 2006 – July 2006 Confidential,Towson, MD
Help Desk Analyst

Created new hard drive images on laptop and desktop computers
Perform installation of applications and or operating systems on desktop and laptop computers
Create Help Desk Tickets based upon request received via telephone and e-mail
Perform password resets and account administration for Windows NT/XP users
Interfaces with clients, project leadership, and other tech team members

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