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Senior Business Analyst Resume

PennsylvaniA

SUMMARY:

  • 7+ years of extensive consulting and industry experience as a Business/Systems Analyst in Insurance industry, helping clients solve their complex business issues from strategy to execution.1.5 years in E&S (New business: Liability, Property, Crime, Inland Marine), 3 years in P&C Small commercial (New business: WC, BOP, Auto), 2 years in health care (Claims, loss control and investigation), 1 year in Digital platforms (Website and Mobile apps) on CoTS products and home - grown applications.
  • 4+ years of combined experience on CoTS products (Policy center, Insurance now, Oneshield, Duckcreek), 3+ years on home grown applications.
  • Experience working on both large-scale digital transformation projects as well as flexibility working small enhancements.
  • Experienced in constructing effective and efficient digital processes, Managing stakeholders, Excellent documentation skills, Analytical and conceptual thinking skills, Proficient understanding of software development lifecycle, Meticulous attention to detail and accuracy, Strong organizational and time management skills, Ability to thrive in a fast-paced and dynamic environment.
  • Strong knowledge of agile software development processes, and iterative development principles.
  • Business transformation, Process re-design and Process improvement experience.
  • Change Management: Stakeholder communication, Change impact analysis and .
  • Excellent interpersonal skills and organizational skills with the ability to prioritize and manage multiple assignments.
  • Successful in building an understanding of the business at a level of detail to identify and address critical issues.
  • Formulating and defining systems scope and objectives through research and fact-finding combined with an understanding of applicable business solutions and business requirements.
  • Experience interacting with business SME’s from various groups to elicit requirements.
  • Market Research and Industry Analysis.
  • Domain knowledge of insurance industry and have worked in a very demanding and challenging work environment.
  • Products: Guidewire (Policy center), Insurance Now, Agencyport, Duckcreek.
  • Business Technical skills: Waterfall, Agile, SCRUM, KANBAN, Epics, Stories, Gherkin, Maintenance, invest, production support, transition, legacy modernization, greenfield projects, POV, KYC, COE, BRS, BRS, SRS, SRD, FRS, MRD, SDLC, Project management, Leadership, JIRA, IBM Rational suite, Clarity, Share point, Microsoft Word, Excel, Power point, Visio, HP Quality center, ALM, Bugzilla, PPM, Blueworks, Sharepoint, Oneshield, Underwriting Systems, Policy/Claims management, Rating, System integration.
  • Client expectation management and delivery in terms of full system implementations, transitions and change management.
  • Accountable for providing project leadership including facilitating requirements gathering and presenting findings to all levels of management.
  • Critically evaluating information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish business user requests from the underlying business needs.
  • Working independently or with supporting BA’s for requirements analysis, translating and simplifying requirements, Use case, test definition and execution, Planning and monitoring requirements, requirement configuration on tools, conducting peer reviews on requirements, and task breakdown.
  • Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules. Highly skilled in using Sequence Diagrams, Use Cases, Activity Diagrams, Wireframe Prototypes, Visio etc.
  • Experience operating and interfacing with business management, including interviewing, walkthrough, negotiation and presentation skills.
  • Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
  • Experienced with working in a cross-functional team and with team members from different geographical locations
  • Developing and maintaining knowledge of customer's business.
  • Participating in Agile, Scrum process including stand ups, sprint planning, backlog, etc. Involved with project planning, scheduling, tracking, and budgeting as needed. Assisting in various stages including development, testing, and production support. Involved with system testing, data validation, defect triage and work arounds.
  • Creation of implementation roadmap, prioritizing project backlog and managing client communication.
  • Creating, maintaining and handling base and supporting documentation like DD, RD, mapping documents, visios etc
  • Scheduling and conducting demos for business stakeholders, higher management and multiple teams.
  • Contribute towards the development of your own and team’s business acumen.
  • Present recommendation for process optimization based on best practices and latest trends.
  • Mapping policy information to ACORD.
  • Engage business and development teams to design, and document dashboards, alerts, and reports.
  • Managing multiple business unit needs and leveraging synergies between business units.
  • Handling change communication and at different stages of product/program lifecycle.
  • Understanding personal and team roles, contributing to a positive working environment by building solid relationships with team members, and proactively seeking guidance, clarification, and feedback.
  • Involved with QA team to perform Integration/Unit/ UAT/ Functional /Regression /Smoke/ System Testing. Experienced in Test driven development and testing methodologies for performing UAT, system integration testing SIT, business acceptance testing BAT and documenting test results.

WORK EXPERIENCE:

Confidential, Pennsylvania

Senior Business Analyst

Responsibilities:

  • Lead/individual contributor on one of the largest and longest ongoing engagements at Confidential .
  • Client wants to retire the existing quoting application (Legacy) and wants an end to end solution for New business, PAS, audit etc.
  • Agile tools and techniques are used to deliver UI on Mendix and backend on OSPAS 2.0 (WC LOB).
  • Created understanding documentation around existing application.
  • Trained and created material for new joiners and members transitioning from other lines.
  • Gathered business requirements through interviews, JAD sessions and observations and created business PD, Tech PD and mapping documents.
  • Conducted project kickoff meetings and Solution meetings with team members to explain roles / responsibilities, relationships with other groups, deliverables, timelines, assignments and status reporting.
  • Interacted with business heads to finalize the product backlog.
  • Standardized story writing format and a formal process for story review and consumption.
  • Created ad hoc report formats to be used by team and scrum master.

Confidential, Arizona

Business Analyst

Responsibilities:

  • Lead/ individual contributor on a multimillion-dollar project (one of the top 5 for Confidential ).
  • End to end product implementation for E&S markets for new business, issuance and PAS on Insurance Now (Guidewire).
  • Legacy modernization of an old quoting application.
  • Implementation included product configuration and enhancement for account management, Inbox, Gen info, Locations, coverages, UW questions, referrals, quote flow, bind flow, reporting, forms and premium details including creation of complete rating engine.
  • Went through initial of understanding the OOTB product and prepared multiple understanding on onboarding documents.
  • Independently handled and created workflow of MVP for initial iterations.
  • Standardized story writing format and a formal process for story review and consumption.
  • Created ad hoc report formats to be used by team and scrum master.
  • Proposed format and created of Data dictionary to be used on the line.
  • Gathered business requirements through interviews, JAD sessions.
  • Created Epics in the Nationwide standardized format to be consumed for churning out user stories in Gherkin format.
  • Run, participate and facilitate agile cadence meetings like Stand up, IPM, show and tell etc.
  • Conducted analysis of functional business processes and functional business requirements and drove the development of user stories as a member of an Agile Scrum Team.
  • Prepared progress dashboards to identify overall progress in terms of story points delivered, backlog health, test automation percentage, cone of uncertainty etc.
  • Prepared elicitation documentation for Use Cases, Functional Requirements, Screen Specs, and Data Mapping.
  • Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.
  • Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.
  • Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.
  • Proven track record of creating clear, concise deliverables that reflect a deep understanding of business needs and out of the box software functionality.

Confidential

Business Analyst

Responsibilities:

  • Lead on enhancing digital platforms (Website and Mobile app) for one of India’s leading insurer.
  • Led “Direct channel sales” program for client, designing & managing customer journeys, website makeover, API integration with 3rd parties, quick wins, integration with core systems and charted out long term plans.
  • Complete website overhaul was done to improve adoption of direct channel sales.
  • Integration of direct channel systems with core systems. Implementation subsidiary systems to track customer journeys.
  • Created base documentation for the website.
  • Created use case documents and prepared backlog for consumption.
  • Led First app development project by the client, one of a kind Greenfield initiative.
  • Worked with CXO’s to understand the idea and long-term business plans.
  • Managed end to end delivery from vendor selection and management, ideation with business and a design partner, base documentation, use case and business case documentation, UX and UI design, development, integration with 3rd parties/website/base systems, beta testing and delivery.
  • Maintenance and tracking of app performance. Android and IOS platforms.
  • Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.
  • Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.
  • Helped in documenting test strategy, test plans and UAT execution Coordination with other Analysts and supporting BA's on notes and meeting minutes.

Confidential

Business Analyst

Responsibilities:

  • One of a kind billion-dollar project at Confidential following MBM.
  • Led transition of new business application from one of Confidential ’s competitors.
  • Guidewire policy center implementation.
  • Prepared multiple understanding and onboarding documents during transition.
  • Involved with higher management to track the progress of transition, identify roadblocks, team preparedness and comfort and setting up short term goals.
  • Took multiple sessions for the team and new joiners to onboard them.
  • Took multiple sessions with business to instill confidence around transition and team preparedness.
  • Transition was completed 20 days before deadline. of excellence was ed by client AVP.
  • Led offshore maintenance team. Part of a 7-member BA team for invest projects. Part of a 4-member Guidewire policy center implementation BA team.
  • Went through initial of understanding the OOTB product and prepared multiple understanding on onboarding documents.
  • Standardized story writing format and a formal process for story review and consumption.
  • Created ad hoc report formats to be used by team and scrum master.
  • Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval. Help in test strategy, test plans and UAT execution.
  • Gather business requirements through interviews, JAD sessions and observations and created the Business Requirements documentation for building UI for viewing data through Guidewire Policy Centre.
  • Identified customization required in OOTB functionality.
  • Documented customization requirements, business rules and data migration requirements for the Implementation of Guidewire.
  • Facilitated UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.
  • Collaborated with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.
  • Demonstrated thorough abilities a proven record of success in project.
  • Proven track record of creating clear, concise deliverables that reflect a deep understanding of business needs and out of the box software functionality.

Confidential

Manager Business Analyst

Responsibilities:

  • Led 11-member production support team.
  • Created standardized reporting format for defect tracking and insights into how defects can be turned into CR’s.
  • Lead BA on Healthcare application. Successfully delivered projects like paperless claims processing, setting up the complete, Investigation portal and loss control and agent management module for healthcare website.
  • Created base documentation, BRS, FRS etc for change management.
  • Defect creation, tracking and triaging in Bugzilla.
  • Supported UAT phase and handoff period till production support takes over.

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