SUMMARY:

• 20+ years’ success leading business analytics efforts supporting high - impact business strategies.
• Accomplished, goal-focused, and forward-thinking professional with an extensive background in data science and business analytics.
• Skilled in the development and implementation of key business intelligence solutions to enhance data analytics, project outcomes, and operational efficiency.
• Talent for providing transformational leadership to cross-functional teams focused on the facilitation of data-driven decision-making to mitigate risks and drive performance.

HIGHLIGHTS OF EXPERTISE:

• Data Management & Analytics
• Risk Assessment & Management
• Business Performance Management
• Key Performance Indicators (KPIs)
• Strategic Analysis & Planning
• Process Set Up & Improvement
• SDLC
• Data Infrastructure
• Agile/Scrum Methodology
• Product Management
• Relationship Management
• Training & Facilitation
• Continuous Improvement
• Leadership & Development

TECHNICAL PROFICIENCIES:

Software: IBM Rational ClearQuest, ClearCase, RequisitePro, Rational Jazz, DOORS, Serena Dimensions, Microsoft SharePoint, Standard Suite, Visio - UML, HP Application Lifecycle Management, Active Directory, IAM, SSOi, 2FA Role Base Access Control, Oracle Database, UDMIPS, TOAD, 3270 MCTFS/Confluence/Jira/TMS

Programming: UNIX, R, SQL, C++, PowerShell, JQL, R, Python R, Python

CAREER EXPERIENCE:

Confidential, Norfolk, VA

Business Systems Analyst

Responsibilities:

• Oversaw the conduction of business systems analysis supporting enterprise-wide initiatives.
• Collaborated cross-functionally to plan and execute strategies for the Mobile App solution.
• Managed the refinement, requirements, issue remediation, and documentation of features.
• Coordinated efforts between product owners and analysts. Served in various capacities including Product Owner, Product Manager, and SCRUM Master.
• Prepared reports to visualize data supporting project execution.
• Analyzed user experience data and app performance to create stories and update epics.
• Facilitated training and education on business applications and processes.
• Led project, resource, and schedule tracking and reporting efforts.
• Enhanced UX and customer satisfaction by creating an effective app through comprehensive research of Touch ID/Fingerprint technology.

Confidential, Virginia Beach, VA

Systems Engineer

Responsibilities:

• Performed as a Systems Engineer overseeing the development of IT strategies and definition of requirements.
• Utilized business needs to build requirements and user stories.
• Designed and administered database solutions.
• Served as a Subject Matter Expert (SME) in industry best practices and analytics.
• Developed and architected analysis and engineering systems.
• Conducted system validation, verification, integrations, and analysis.
• Held accountable for analyzing life cycle costs and estimation.
• Delivered comprehensive Decision and Physical Configuration analysis.
• Oversaw database and model enhancements, optimization, tuning, and monitoring.
• Facilitated conversion of product requirements into system solutions.
• Effectively deployed system analysis and design solutions as well as interface/data architecture.

Confidential

Business Systems Analyst

Responsibilities:

• Provided strategic business systems analysis focused on the creation of positive customer and business unit interactions.
• Drove communication to understand client needs and expectations.
• Identified and analyzed opportunities to enhance customer experiences.
• Served as a point of contact for government partners.
• Leveraged scrum methodologies and Agile principles to drive project outcomes.
• Oversaw risk calculation and management across projects to drive optimal outcomes.
• Utilized Microsoft Visio. Edited and administered various artifacts including Epics, SubEpics, and User Stories CSS and Chapter 33 Long Term Solution Education (LTS EDU)
• Developed business requirements and gathered technical specifications.
• Instrumental in the building of API’s supporting a data migration project.
• Enabled requirements traceability from Sprint product backlog effectively managing baseline requirement changes leveraging Rational Jazz.
• Consistently met project deliverables on time and adherent to agreed acceptance criteria.
• Reverse engineered artifacts in the development of two-factor authentication.

Confidential, Norfolk, VA

Business Analyst Lead

Responsibilities:

• Directed the performance of business analytics associated with proposed UNIX and .NET-based Naval ship maintenance software application updates and implementations.
• Defined and translated user requirements.
• Developed and edited procedures for technical problem resolution.
• Leveraged various methods including interviewing, document analysis, requirements workshop, storyboard, surveys, business processes, and viewpoints to elicit requirements.
• Integrated core Agile principles and SCRUM methodologies into existing structure.
• Held accountable for creating workflows and process maps.
• Generated performance, reliability, and ad hoc reports.
• Validated system features in TOAD. Created data stories utilizing SQL.
• Formulated systems’ scope and objectives aligned with business strategies.
• Identified software failures to facilitate rapid correction.
• Successfully remediated staffing shortages, tactical issues, scope creep, and divergent across multiple projects.
• Spearheaded the development of the MSE Documentation team business standards through comprehensive audits and training in PMO IT compliance.
• Slashed defect remediation turnaround times.

Confidential, Norfolk/Virginia Beach, VA

Business Systems Analyst

Responsibilities:

• Delivered effective business systems analysis utilizing Agile and Scrum methodologies focused on quality analytics and project outcomes.
• Conducted object-oriented analysis to design workflow diagrams in Visio.
• Prepared Provider Data Management (PDM) service forms and Amerigroup Configuration Change Requests (ACCRs). Oversaw risk calculation and management.
• Administered multiple test environments supporting various implementations.
• Developed business requirements in collaboration with IT business analysts.
• Championed the development of a single application and point-of-entry for users effectively eliminating redundant maintenance across two tools enhancing reporting and document retrieval.
• Effectively reverse engineered BRD documentation.

Confidential

Senior Business Analyst

Responsibilities:

• Served as a Senior Business Analyst supporting operations of the Veterans Affairs (VA) Office of the Information Technology (OIT) Health Administration Product Enhancement (HAPE) International Classification of Diseases (ICD) initiatives spanning 10 national releases to 152 VA Medical Centers.
• Oversaw the design and development of use cases and business/activity/workflow diagrams.
• Liaised with cross-functional teams to communicate project objectives, scope, requirements, work breakdown structures (WBS), and milestones.
• Defined project processes and resources. Developed project roadmaps, strategies, schedules, and WBS.
• Oversaw the creation of ProPath artifacts supporting interim operating capability (IOC) test and production sites. Advised leaders on usability interface projects.
• Established IT services as a strategic partner in the business driving substantial enhancement in customer service and across-the-board performance.
• Conceptualized and implemented an effective communications strategy for governance changes, business efficiencies, and SharePoint features.