SUMMARY:

• 12 years’ experience as Business Analyst and Systems Engineer in Telecom and Banking domains.
• Experienced in working with the Business and IT teams for translating business needs into integrated technical solutions which are in line with Application and Enterprise Architecture and which meet performance, usability, scalability, reliability, and security needs.
• Ability to document requirement specifications with excellent knowledge of business process management, business process reengineering, service delivery infrastructure, interface technologies, microservices, test driven development methodologies, web services, SQL, Service Oriented Architecture (SOA) and Enterprise Application Integration (EAI).
• Experienced in designing and developing test scenarios, test plan, test cases using Gherkin(Cucumber), automated test scripts( using selenium testing framework) and generating test reports. Proficient in UAT (User Acceptance Testing) and Functional Testing.
• Complete understanding and experience in Defect Management (Tier3 support), Root Cause Analysis of production issues, Documents Issue Management and Change Request Management.
• Experience in capturing the functional and design level requirements using the Business Modeling and Requirement Gathering skills adopting Camunda BPM Modeler/UML / Visio and other standard methodologies / tools.
• Experienced in user interface design including screen mockups using iRISE, wireframes, storyboarding.
• Experienced in SAFe(Scaled Agile Framework for Lean Enterprises ) and Agile software development methodologies, Behavior Driven Development(BDD) requirements creation and management, facilitating and conducting Joint Application Design (JAD), interviews, workshops, Agile Scrum planning, grooming and standup meetings and requirement elicitation sessions with end - users, clients, stakeholders and development team.
• Experienced in writing complex SQL queries to pull data from multiples tables/schemas, worked on K2View Data Fabric Studio to define logical data units, data mappings, preparing reports, status dashboards using excellent understanding of enterprise data models, data flows and data migration.
• Experienced in coming up with process automation use cases, designing and developing use cases with RPA BOTs.
• Worked with the Chief Data Office to come up with Machine Learning use cases in the business solutions operations domain, identify tangible business benefits and come up with the business case, work on the detailed functional requirements and design for these use cases.
• Experience with both Windows and Unix operating systems, hands on with command line interface for troubleshooting and production log analysis.
• In depth understanding of telecom BSS & OSS systems and flows, IP Networking based service offerings, Telecom Service Delivery system flows & processes’, Sales, Contract and Billing flows.
• Member of International Institute of Business Analysis (IIBA), hold Certified Business Analysis Professional (CBAP®) designation.
• In depth understanding of financial services domain, capital markets, investment banking, prime brokerage/services operations, stock borrow, security lending, insurance products, fixed income, equity and derivative products.
• Understanding of industry regulations such as U.S. and international equity/fixed income/derivative market settlement nuances, Client Onboarding and KYC processes.
• Excellent Communication, Presentation & quick learning skills.
• Excellent analytical & problem solving skills and a team player with strong interpersonal and communication proficiency.

TECHNICAL SKILLS:

Business Analysis/Project Management tools: MS Office Suite, Agile Rally Dev, MS Visio, UML, Rational Requisite Pro, iRISE, JIRA,J azz( IBM Rational Requirement, Lifecycle and Quality Management tools)

Languages/Protocols: HTML, XML, C, C++, VB, JAVA, J2EE, VBScript, Gherkin, PL/SQL, Python, WSDL, BPEL, TCP/IP, REST, FTP and SOAP.

Testing Tools: HP Quality Center, Quick Test Professional, Selenium, SOAP UI,Cucumber

Platforms/Operating Systems: Amdocs AFF, CAMUNDA, K2View Data Fabric Studio 5.3, Tibco Inconcert, Windows, Unix, SharePoint

Databases: SQL Server 2008/2005, Oracle11g,MS Accesseducation

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Systems Analyst

Responsibility:

• Responsible for creating User Stories, Epics, Features and reviewing them with business users and development/testing team on Rally platform.
• Organize and host daily standup meetings, User Story/Product backlog grooming, Iteration planning.
• Define process models and templates based on BPMN 2.0 specifications, business rules creation based on drools, User Experience, UI Layout and database requirements that fully utilize all aspects of the CAMUNDA Workflow and Business Process Platform to meet the business needs.
• Defining the extensive test cases using Gherkin (Cucumber) based on the BDD principles, QA test scripts, automated test scripts (using selenium testing framework) and generating test reports.
• Defining the business scope, working on the high level solution approach and creating the business case.
• Documenting the business requirements and analyze the feasibility of business users’ needs by coordinating with the project manager and technical lead.
• Responsible for creating & maintaining workflow templates, UML activity and sequence diagrams, data modelling, customer digital experience templates, Application Interface Documents, XSDs, UI mockups, prototypes, storyboarding using iRISE.
• Understand the enterprise data model, write complex SQL queries to pull data from various tables/schemas, build reports and extensive data analysis to prepare dashboards, status decks and order status applications.
• Work on K2View Data Fabric Studio to define logical data units, data mappings, preparing reports, status dashboards using understanding of enterprise data models, data flows a
• Conducted and lead the JAD sessions with SME's, stakeholders and system users to collect the functional requirements.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked on defining Profiles, Work Groups and Roles to distribute user rights and functionality.
• Responsible for defining data migration requirements, application logic and user interface gating requirements as part of the PMO to FMO systems transition.
• Representing EFMS/OMX COE on the Production issues/RCA Efforts, working on the RCA efforts which investigate Production issues, pulling up code and logs to identify the root cause and get
• MR deployed if applicable or advise if the solution needs a business/IT CR to fix. This results in reduction in number of number touch points by users by fixing the systematic issues where applicable.
• Come up with process and system automation use cases, designing and developing use cases with RPA BOTs where applicable.
• Work with the Chief Data Office to come up with Machine Learning use cases in the business solutions operations domain and work on identifying and preparing measurable business benefits and come up with business case, make the presentation to program office and work on detailed functional requirements and design for these use cases for development handoff.
• Worked on product & operations sponsored projects in the VPN, Managed Enterprise Internet Access, VOIP and Unified Communications space with focus on Service Delivery Transformation.
• Identified business process, prepared AS - IS and TO-BE process flows.
• Created business and functional/system requirement specifications, High Level Design and Application Interface Design specs, use case diagrams and detailed use cases to be used by the development team.
• Ensured the issue fix and technological quality of the deliverable by coordinating with the development teams.

Environment: CAMUNDA, Tibco In-concert, Oracle 10g, ActiveOS,, Micro Services, SOAP UI, Amdocs AFF, XML, XSD,HP Quality Center, Reqpro, iRISE, Rally, JDK, JRE, JavaScript, WebLogic, WebSphere.

Confidential

Business Analyst

Environment: VB, UNIX, J2EE, Oracle, C/C++

Responsibility:

• Business Process Improvement, Workflow Requirements gathering and validation with users and development teams.
• Ensuring benefits are analyzed, documented, agreed with management in order that the changes deliver maximum benefit to Operations
• Provide clients with a primary point of contact for a wide range of operational issues and account management queries, including addressing onboarding, KYC, account management, trade exception and position management inquiries.

  Utilizing knowledge of equity and fixed income settlement processes of Euroclear, DTCC and other major markets to research and resolve outstanding client fails including activities and transactions clearing in local markets globally, day to day query resolution from clients and stakeholders.

  Identifying risks inherent in daily business process and work on initiatives to design controls to mitigate risk while seeking Straight-Through-Processing (STP) workflows.

• Creating Test Cases, test scenarios and VB test scripts on QTP testing platform.
• Utilizing knowledge of equity and fixed income products in daily execution of job functions.
• Worked in operations to understand manual work flow and document the as-is process.
• Working with the development teams to develop and design the solutions.
• Work with the Reconciliation Technical teams in handling the UAT testing of TLM as part of migration from the older 2.1 version to the 2.7 version for the Prime Services area.
• Providing post-implementation and ad-hoc query support to business and Operations areas in bedding-down the solutions delivered.
• Transition of the payment processing from mainframe legacy system to a web based application in accordance with the risk, compliance & SOX requirements.
• Preparing Sops, process documentation, working with managers & onshore client in agreeing on work drivers, SLAs

Confidential

Management Trainee

Responsibility:

• Planning and coordination of various activities like communications of various systems.
• Coordination with HR & Finance department and the third party vendors.
• Involved in implementation of the ERP solution.
• Requirements gathering for Payroll system.