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Business Analyst/ Project Coordinator Resume



  • Sophisticated, highly motivated and goal driven information systems professional with 6 years of experience focusing on Business Analysis, Project Coordination, Requirement Gathering, Technical writing, Documentation and demonstrated ability to provide innovative business and technical solutions in Finance and Insurance domains.
  • Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, quality assurance, user training and change management.
  • Roll out project activity from kick off and design through infrastructure readiness and project “Go Live”.
  • Extensive understanding of software development lifecycle (SDLC) including analysis, design, development and testing of software application in RUP, Agile methodologies.
  • Responsible for project tracking and reporting by: Driving weekly status meeting: Compiling weekly status report and communicating status reports on the overall project schedule.
  • Ability to translate high level business requirements into functional and system requirements.
  • Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams.
  • Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.
  • Extensively involved in training users and creating user manuals and user guides post implementation, helping business users navigate through application functionality.
  • Exceptional written and oral communication skills.
  • Strong understanding of document formatting and presentation technique.
  • Superior attention to detail with exceptional interpersonal skills with focus on rapport building.
  • Interaction with cross-functional teams with excellent training and oratory skills.


Business Analyst Project Coordinator Quality Assurance


Project Management: Project Planning Communication Management Scope Development

Analysis/Design: User Requirements Gathering Joint Application Design (JAD) Business requirements Document (BRD) Object Modeling Technical and Business Use Cases Adaptability to Client’s Methodology Segregation of Duties Test Planning & Execution User Acceptance Testing (UAT) Change Management System /GAP Analysis Staff Training Data Flow Diagrams


Software Development Lifecycle RUP UML RAD/JAD MS Project MS Access MS Visio MS Office Suite Photoshop Illustrator Rational Requisite Pro Rational Clear Quest Rational Rose Issue Track Test Director


  • Windows 9x/XP/2000/2003/NT/XP/Vista, UNIX, DOS
  • Oracle 9i/10g, PL/SQL, TOAD, HTML
  • Crystal Reports, OBIE
  • MS office suite, MS, Excel


Confidential Aug 10 to Current Plano TX Business Analyst/Project Coordinator This is a brand new implementation of property tax management Software on a cloud based environment.

  • Acted as a liaison between the developers and the management on a cloud based project; instrumental in resolving conflicts between the management and the technical teams.
  • Conducted meetings/interviews and JAD sessions with stakeholders to collect business requirements. This information along with the vision document was used to transform business requirements into System Requirement Specifications.
  • Prepared business workflow models that covered "how" business process would be accomplished.
  • Assisted management with accepting new projects analysis including cost estimates, system application analysis and design recommendations based on application knowledge and project experience.
  • Involved in preparing project plans and identifying major milestones for each stage as per the SDLC model (Agile Methodology).
  • Conducted workflow, process diagram and GAP Analysis to derive requirements for existing systems enhancements.
  • Developed Project Status metrics for weekly evaluation of Project Status and impact of the Change Request on the time line.
  • Worked with the business users to define business requirements and analyze the possible technical solutions.
  • Conducted daily meetings with SME’s and working groups along with brain storming sessions, reviews, and sign-offs of draft and final version of the BRD.
  • Responsible for creating best practices and procedures.
  • Identified the business requirements from the end users keeping in mind their need for the application and documented the same in MS Excel and MS Visio for the developers.

Environment: Cloud, Agile, C#, Ms Word, Ms Project, Ms Visio, Ms Excel.

Confidential, Feb 09-Aug 10 Evansville IN Business Analyst/Project Coordinator

  • Gathered User and Business Requirements through interviews, surveys, prototyping and modified requirements. Also prepared a use case driven BRD.
  • Worked as an Interface between the Users and the different teams involved in the application development for better understanding of the business and IT processes.
  • Interacted with Clients & Stake Holder groups to determine User Requirements and project goals.
  • Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures for retail banking (finance).
  • Created Use cases, Use Case Diagrams, Activity Diagrams, Business Flow Diagrams using Rational Rose and Rational Requisite Pro.
  • Created project Need Analysis Documents through JAD sessions and documented the requirements using MS Word.
  • Created User Requirement Specifications (URS) and Functional Requirement Specifications (FRS) documents.
  • Actively participated in, group and individual based, problem solving and decision making throughout the different phases of RUP. Authored progress and completion reports, which were then submitted to project management on a weekly basis.
  • Actively involved in proposal writing and negotiating with the clients.
  • Responsible in handling the requirement review sessions for sign off/approvals.
  • Involved in analysis of the technical specifications of the current system and the infrastructure needs.
  • Performed Gap analysis on the requirements by comparing as is and to be process.
  • Responsible for managing the documented System Requirements and Requirements Traceability Matrix using Rational Requisite Pro.
  • Interacted with Quality Assurance Analyst to track defects in Rational Clear Quest and used Rational Clear Case to maintain consistency in the builds.
  • Set up definitions and process for test phases including Product test, Integration test, System test and User Acceptance Test (UAT), also worked with quality center.
  • Experience with Business Reporting Tools such as Oracle Business Intelligence, Excel.
  • Used SQL queries to validate the data requirements.
  • Conducted Training Sessions to familiarize users with new/enhanced system.

Environment: Windows XP/2000, OBIEE, Rational Suite (Rational Rose, Rational Requisite Pro, Rational Clear Quest), MS Office Suite (Word, Excel, Access, Power Point, Outlook), SQL.

Confidential, Mar 08-Dec 08 Carbondale IL Business Analyst/Project Coordinator

  • Worked with the business users to define business requirements and analyze the possible technical solutions.
  • Conducted user interviews, gathered requirements, analyzed, and documented Functional requirements and financial requirements.
  • Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
  • Analyzed the Business and System Requirements of the application.
  • Designed and developed Requirement document templates based on SDLC methodology.
  • Analyzed Requirements and segregated them into Use Cases. Created Use case diagrams, activity diagrams, Sequence Diagrams using Rational Rose according to UML methodology.
  • Facilitated JAD sessions with project team, users and other stakeholders to define the project needs and to reduce the time frame required to complete deliverables.
  • Performed Gap analysis on the requirements by comparing as is and to be process.
  • Responsible for managing the documented System Requirements and Requirements Traceability Matrix using Rational Requisite Pro.
  • Participated in code review sessions/test case review sessions.
  • Performed UAT and participated in writing test cases/scripts supporting various testing efforts.

Environment: MS 2003, Visio, MS Project, Rational Test Manager, Rational Rose, Agile, Windows NT.

Confidential, Feb 07-Feb 08 Houston TX Business Analyst/Project Coordinator

  • Involved in full Software Development Life Cycle.
  • Interacted with SME’s of different divisions (Information Technology, Risk and Operations) and established a business analysis and design methodology around the RUP (Rational Unified Process).
  • Detail study of the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
  • Analyzed the existing system for processing gaps in context of new business development changes.
  • Wrote Business and Functional Requirements for Additions to make additions to the Insurance/Billing/ application to accommodate changes.
  • Created process flow diagrams to incorporate changes.
  • Facilitated Joint Application Development (JAD) sessions to identify business rules and requirements and then documented them in a format for inter and intra departmental review.
  • Involved in maintaining project plans taking into consideration projects’ mission, process flows, timelines, and requirements to document them.
  • Designed Use Cases, Use Case diagrams, Activity diagrams, Sequence diagrams in UML methodology using MS Visio.
  • Used SQL queries to validate the data requirements.
  • Worked closely with the User team to model the screens, which met user defined requirements, organizational and regulatory standards and developed wireframes.
  • Held group meetings, walkthroughs and supervised/trained other analysts.
  • Developed and maintained relationships with clients on all on-going projects.
  • Provided end-to-end support on product management.
  • Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers.

Environment: MS Visio, Outlook, MS Office Suite, MS Project, SQL Server 2005, TOAD, SQL.

Confidential, March 06-Jan 07 Charlotte NC Jr. Business Analyst

  • Conducted highly interactive JAD sessions with project stakeholders, Subject Matter Experts (SME’s), users, QA analysts and project management team for requirement gathering, and identifying and resolving issues.
  • Articulated the requirements into functional specification documents.
  • Hands-on use case creation, flowcharts, sequence diagrams, activity diagrams and user interface models using UML.
  • Documented project processes and procedures, and version controlled them using Rational Clear Case.
  • Designed and developed project document templates based on System Development Life Cycle Methodology (SDLC).
  • Ensured good performance of the assigned efforts to the mutual satisfaction of the business partners/sponsors.
  • Involved in documenting the business process by identifying the requirements and also involved in finalizing the system requirements.
  • Performed SWOT analysis to evaluate internal and external environment of the company.
  • Assisted project manager with the scheduling and execution of implementation tasks.
  • Responsible for managing the documented Finance System Requirements and Requirements Traceability Matrix.
  • Prepared and presented weekly and monthly business operations review to the senior leadership team.
  • Worked with member of the core team for implementation of financial modules. Worked with super users for the testing of financial application during UAT.
  • Involved in developing UAT test plans to ensure that test cases reflects user needs for the functional, user interface, performance, usability and security requirements.

Environment: Java, MS Word, SQL, HTML, C, MS Excel, MS Visio, Test Director.

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