Business Systems Analyst Resume Columbus, OH - Hire IT People

SUMMARY:

5+ years’ success leading systems analysis and user support operations and training
Repeated success partnering with leadership to analyze and improve information reporting and user support to achieve maximum operational impacts in health care information management. Talent for launching programs related to training and user support, systems analysis, key performance indicators, service level agreements, database development, service request fulfilment, and reporting services.
Expert communicator, mentor, and trainer; deliver user support across organizational levels.

HIGHLIGHTS OF EXPERTISE:

Team Leadership & Training
Business Intelligence
Communication & Relationship Building
Healthcare Information Systems
Key Performance Indicators
User Support & HelpDesk
Service Level Agreements
Data Base Development
Request Fullfillment
Scheduling & Priority Setting

TECHNICAL PROFICIENCIES:

Tools: SQL Server 2014, SQL Reporting Services 2014, TSQL, PowerBI, SQL Integration Services 2014, Blackberry data erasure, Windows XP, 7, VBA Scrips. QuerySpank. ServiceNow. Microsoft Access, Microsoft PowerBI, HEAT SCCM Patching, SSRS, SSIS

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Business Systems Analyst

Responsibilities:

Currently applying expertise in SSIS and SSAS to transition patching to a datawarehouse.
Created a vital tool for senior leadership by applying SQL Reporting Services (SSRS) and ASP.NET to design and build a dashboard website.
Applied critical technical expertise in custom reporting to draft reports from the i3 database.
Drove transition from HEAT Patching to SCCM patching by rolling out a Microsoft PowerBI dashboard.
Secured successful transition from ad - hoc manual reporting to SQL/SSRS automated reporting.

Confidential, Columbus, OH

Alternate Process Manager

Responsibilities:

Manage both Alternate Processes for Continual Service and Fulfillment Request operations.
Direct Request Fulfilment processes at all stages from creation to closure.
Partner with the Process Manager to implement Key Performance Indicators, update process metrics, and improve the process playbook.
Vigilantly monitor service requests to ensure they comply with all Service Level Agreements.

Confidential, Deleware, Ohio

Senior Information Systems Support Technician

Responsibilities:

Partnered with colleagues to launch a Help Desk Reporting Team that tracks employee production.
Drove process improvement by building an Employee Records Database in Microsoft Access.

Confidential, Columbus, OH

Information Systems Support Technician

Responsibilities:

Excelled in mentoring team members and delivering telephone help desk support for clinicians.
Promptly identified and resolved technical issues to achieve first call resolution and dramatically cut escalations.
Successfully performed administrative tasks such as creating help desk reports using ServiceNow.
Delivered critical technical support to 24,000+ devices.
Achieved 69% First Call Resolution (FCR) while consistently securing a ‘Top Three FCR and Handle Time’ ranking for Help Desk Technicians.

Confidential, Columbus, OH

RMA Technician

Responsibilities:

Successfully resdesigned the Blackberry data erasure process.
Delivered a vital service to the company by inspecting returned devices for defects.

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Business Systems Analyst Resume

Columbus, OH

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