SUMMARY:

• Over 8+ years of extensive experience as a Business Analyst/ Business System Analyst/ Product Owner in improving operational efficiency and reducing costs while meeting challenging business demands, in Banking and Healthcare sectors (Fortune 500 company), using IT Business Analytics, Modeling expertise, and SDLC process.
• Extensive qualification in all facets of business process/software development with expertise in gathering Business Objectives, Business Requirements, Creating Business Functional Specifications (BFS/FRD), Functional design and documentation (FDD), Non - functional Requirements Document, Process Analysis, Gap analysis, System Analysis, Use case analysis and Software Requirement Specification (SRS).
• In-depth knowledge on different modules within healthcare domain such as utilization Management, Case Management, Benefit Spreadsheets, CMS Audit, Medical Management Systems and Customer Care Portals.
• Familiar with current industry standards such as HIPAA compliance and Healthcare systems.
• Hands-on Experience with all phases of software development life cycle (SDLC) process (Feasibility, Planning, Evaluation, Analysis, Design, Implementation, Test and Maintainace).
• Expert in conducting JAD sessions with executive level Business Stakeholders, User Clients, Technical Teams and Project Directors.
• Extensive working experience with Quality Assurance (QA) team in verifying consistency between User Interface (UI) across functional/technical groups.
• Experience in conducting GAP analysis to understand the current Vs. Future state
• Provided inputs and assisted for User Acceptance Testing (UAT)
• Extensively utilized SQL Server 2008, Oracle 10g using SQL server Management Studio, TOAD and TOAD for Data analyst in performing Data Mapping, UAT and Test Cases.
• Hand on experience in Requirement management tools like Pivotal Tracker, Version One and TFS
• Hands on Experience using Defect tracking tools like Squids
• Good knowledge of change management processes involving regulatory domain
• Excellent understanding of RUP (Rational Unified Process) methodology, Risk engineering, data modeling and mapping, and design using UML, Rational Rose, and Visio.
• In-depth understanding and working experience of Waterfall Methodology, Spiral/Iterative Methodology, Agile and Rapid Application Development (RAD).
• Assisted Project Managers with the development of Project schedules/timelines, development of requirements, and preliminary design for client applications.
• Exceptional ability to build productive relationships with colleagues, clients, and vendors across all functional and technical disciplines, providing focused project management, accurate and detailed businessand system analysis.
• Experienced in determining approach using Process Modeling and Structured walkthrough and planning activities through Estimation and Risk Analysis.
• Exceptional in gathering Requirements by conducting brainstorm meetings, interviews, prototyping, requirement workshops and survey/ questionnaire.
• Excellent presentation, interpersonal and communication skills with strong analytical, qualitative, quantitative, and problem solving skills.
• Experienced in performing Knowledge Transfer sessions, and Mentoring new inductees.

TECHNICAL SKILLS:

Operating System: Windows 7/2008/2003/XP

Office product: MS-Word, MS-PowerPoint, MS-Excel, MS Project and MS Visio, MS Dynamics - CRM

Tools: Excel, MS Visio, Rational Rose, Requisite Pro, (Tractability Matrix). HP Quality Center, VersionOne, Pivotal Tracker, Squids

Project management and tools: Object Oriented Analysis and Design (OOAD) using Unified Modeling Language (UML),Rational Unified Process (RUP),Rational Rose, Rational Requisite Pro

Modelling tools and process: Rational Suite (Requisite Pro, Rational rose, RUP), Enterprise architect, MS Visio

Methodologies: SDLC, RUP, Water fall, Agile/Scrum

Database Access Tools: SQL Server Management Studio, Toad for Oracle 10.6 and Toad for Data Analysts2.7

Database: SQL Server 2008, Microsoft Access and Oracle 10g

PROFESSIONAL EXPERIENCE:

Confidential, Tyson's Corner, VA

Sr. Business Analyst

Responsibilities:

• Worked on both Agile and Waterfall methodologies, depending on the length and timelines of the projects
• Gathered business requirement through sessions with SMEs and end users and in addition through document analysis, brainstorming and interviews
• Managed user stories (requirements), use cases, and artifact gathering processes and clearly communicated to the business and technical team members what is needed.
• Collected and defined user stories from multiple teams/individuals and moved those requirements throughout the project lifecycle.
• Lead and contributed to impact sizing analyses - to determine financial impact of decisions and solutions.
• Collaborated with team of data science specialists and technologists to deliver on business requirements.
• Independently interpreted data, facts, and/or trends and Performed analysis/developed analysis plan to get it done via other team members.
• Presented results and insights to senior executives.
• Assisted in the development of ad-hoc reports or presentations as needed by senior management.
• Monitored project status and attended day-to-day project execution steps.
• Escalated appropriately as necessary to effectively manage timelines and deliverable quality
• Performed Gap Analysis and Impact Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
• Created mock-ups of the new user interfaces as needed.
• Assisted Project Manager with the development of Project schedules/timelines, development of requirements, and preliminary design for client applications.
• Built Self-serve Digital options for members to use, thus reducing Incoming Calls/Average Handling Time for the Call Centre advocates.
• Worked on Scripts/Verbiage for SMS/Email with Business End Users/Legal and Compliance teams.
• Monitored project status and attended day-to-day project execution and escalated appropriately as necessary to effectively manage timelines and deliverable quality

Environment: TFS, Rally, Confluence, MS Office Tools - MS Word, MS Excel, MS Visio, MS PowerPoint, SharePoint, SQL, OneNote, .Net and Oracle.

Confidential, Boston, MA

Sr. Business Analyst

Responsibilities:

• Assisted on both Agile and Waterfall methodologies, depending on the length and timelines of the projects
• Defined and documented clear and complete detailed business requirements and functional specifications using the SDLC methodology from the Business team.
• Organized meeting with business users to prepare and update Business Process Requirements and System Requirements.
• Strong experience in Requirements elicitation techniques - conducting user interviews and JAD sessions with the SMEs to review business requirement
• Acted as a liaison between project stakeholders Ensured all artifacts complied with corporate SDLC Policies and guidelines.
• Identified business needs and drivers of value and success Applied change requests, versions, and addendum.
• Developed use cases, work flow, screen mock-ups, and conversion requirements.
• Provided technical and non-technical assistance to the PMO to develop project documentation
• Worked with the development team on task creation and estimating
• Worked with the technical development team to ensure that requirements are effectively implemented
• Prioritized outstanding defects and system problems, ensuring that accuracy and deadlines were met.
• Worked with project/ business stakeholders and/or users to facilitate user acceptance testing
• Assisted the Project Manager with management of the project by "owning" the analysis and testing components of the project.
• Created and maintained the testing plan for the project following an iterative development methodology.
• Managed user story (requirements), use case, and artefact gathering processes and clearly communicated to the business and technical team members what is needed.
• Accurately and concisely articulated issues, questions, and recommendations to business stakeholders, team members, and management.
• Worked with the business unit to manage the expectations for project completion.
• Looked for gaps in data requirements between what is in place and what is needed.
• Created mock-ups of the new user interfaces as needed.
• Supported the business unit and development team by discussing business and technical impacts of and dependencies related to priority decisions.
• Worked closely with stakeholders in developing user scenarios as needed.
• Worked with continuous improvement in mind in order to identify and document system recommendations for current and future development.
• Worked with users to update business processes and procedures guidelines.

Environment: TFS, MS Office Tools - MS Word, MS Excel, MS Visio, MS PowerPoint, SharePoint, SQL, OneNote, .Net and Oracle.

Confidential, San Antonio, TX

Business Analyst/ Product Owner

Responsibilities:

• Worked on both Agile and Waterfall methodologies, depending on the length and timelines of the projects
• Performed requirements gathering and analysis from the business users of the system and SME's while adhering to SDLC (Software Development Life Cycle) industry best practice using Agile - scrum methodology for software development.
• Gathered and documented business (BRD, FRD) from both formal and informal sessions and validate the needs of the business stakeholders
• Interacted with Software development team and Business users as a liaison in helping developers to understand the business requirements, Functional requirements (BRD, FRD) thereby ensuring the proposed applications complies with the business specifications.
• Participated in and contribute to as-Is and To-Be Process Modeling Sessions, and build process models
• Performed Gap Analysis and Impact Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
• Worked on Requirements Traceability Matrix (RTM) which defines mapping between requirements in project and corresponding cases to be tested
• Prepared PowerPoint presentations to present the updates and status of the project
• Conducted highly interactive JAD sessions with project stakeholders, subject matter experts (SME's), users, QA team and project management team for requirement gathering, identifying and resolving issues that provide appropriate scope of work for technical team to develop prototype and overall system.
• Assisted in the development of ad-hoc reports or presentations as needed by senior management.
• Developed process flow diagrams (flow charts) using MS Visio in an effort to identify and analyze process flows
• Worked closely with the Project Manager and different teams with effective presentations.
• Also delivered and presentation to lenders, colleagues, and customers

Environment: TFS, UML, MS Office Tools - MS Word, MS Excel, MS Visio, MS PowerPoint, SharePoint, OneNote,.Net

Confidential, New York, NY

Business Analyst/ Product Owner

Responsibilities:

• Worked on both Agile and Waterfall methodologies, depending on the length and timelines of the projects
• Prepared Templates to capture Business and Functional Requirements.
• Gathered business requirement through JAD sessions with SMEs and end users and in addition through document analysis, brainstorming meetings, interviews and meetings
• Converted these Business requirement into Functional requirements by understanding the businessrequirements in detail
• Conducted weekly SCRUM to discuss Project's progress with both Onshore/Offshore teams
• Prepared User stories With Acceptance criteria and Done when by breaking down the Requirements
• Conducted Sprint Planning/Sprint grooming sessions and assisted in preparing Estimates for the requirements
• Assisted Project Manager in preparing the Vision and Scope documents
• Conducted a Fit - Gap Analysis to understand the current Vs. Future state of the project
• Provided support to the Off Shore Development Team to give them a detailed level of understanding on what the requirement is
• Conducted daily Stand Up calls to discuss Defects with the UAT Team
• Conducted Demos to the end users regularly to help them understand the progress and receive feedback on a regular basis
• Provided the required inputs and created project timelines in building tools for CMS Audit. Special care was given to the reporting aspects of this project to track the defects and progress, since this was being worked on, on a very tight timeline.
• Provided support to Applications like ODM, CMS Audit Tools and CRM MS Dynamics
• Helped Business team in preparing materials using the UPK tool
• Reviewed and provided feedback on Test Plans, Test Cases and Test Scenarios to the testers on a daily basis.
• Worked as a liaison between users and the technical teams involved in the application development for the better understanding of Business and IT processes.
• Coordinated with QA team in creating Test Cases and conducted SIT to test the final application for usability, to verify all the user requirements were satisfied.
• Involved in and rolling out user guide to help end users better navigate the newly developed application.
• Analyzed and identified gaps/issues in claims, encounters process flow.
• Served as a liaison between business unit and technical team during Risk engineering and high- level session to develop and perform action plan.
• Involved in the Review of Requirements Specification with functional manager and technical specialists of the application.

Environment: Version One, Pivotal Tracker, MS Dynamics, TFS, Squids, UML, MS Office Tools - MS Word, OneNote; MS Excel, MS Visio, MS PowerPoint, Oracle, SQL Server, SharePoint

Confidential, New York, NY

Business Analyst

Responsibilities:

• Gathered business requirement through JAD sessions with SMEs and end users and in addition through document analysis, brainstorming meetings, interviews and questionnaires
• Conducted weekly SCRUM to discuss Project's progress.
• Worked with the business users and with different levels of management to identify requirements, use cases and to develop functional specifications using the Agile methodology for software development
• Worked in co - ordination various areas for Implementing HIX. Areas such as Utilization Management, Case Management, Web, IVR, Disease Management, Medical Management etc. were considered to understand the working and accommodation of Obama Care
• Prepared Requirement Traceability Matrix (RTM) ensuring the forward and backward traceability of the Business Requirements to the test Case and vice versa
• Reviewed and provided feedback on Test Plans, Test Cases and Test Scenarios.
• Validated existing workflows for Member eligibility verification and Web Security Access.
• Designed Use Cases and created UML models such as Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and Flow Diagrams using MS Visio
• Worked as a liaison between users and the technical teams involved in the application development for the better understanding of Business and IT processes.
• Provided knowledge and support to the development teams to understand HIPAA and EDI transactions and processes.
• Documented data mapping/Transformations from source to target (STTM), business process flows, and business requirement document (BRD), SRS (Software Requirement Specification), SDS (System Design Specification) and Reports
• Coordinated with QA team in creating Test Cases and conducted UAT to test the final application for usability, to verify all the user requirements were satisfied.
• Communicated with the developers and QA's, and referred to HIPAA guidelines to ensure that the system complies with the HIPAA guidelines
• Involved in and rolling out user guide to help end users better navigate the newly developed application.
• Analyzed and identified gaps/issues in claims, encounters process flow.
• Served as a liaison between business unit and technical team during Risk engineering and high- level session to develop and perform action plan.
• Involved in the Review of Requirements Specification with functional manager and technical specialists of the application.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.

Environment: Pivotal Tracker, Squids, Rational Unified Process (RUP), UML, MS Office Tools - MS Word, MS Excel, MS Visio, MS PowerPoint, Oracle, SQL Server, SharePoint

Confidential, Orland, FL

Business Analyst

Responsibilities:

• Gathered business requirement through sessions with SMEs and end users and in addition through document analysis, brainstorming, interviews and questionnaires
• Conducted weekly SCRUM to discuss about the progress of the project.
• Prepared RTM ensuring the forward and backward traceability of the Business Requirements to the test Case and vice versa
• Reviewed and provided input to the testing scenarios and test cases.
• Involved in writing Test Plan, Test Cases and test scenarios.
• Validated existing workflows written for Member eligibility verification, security access in the portal.
• Documented business requirement document (BRD) data mapping/Transformations from source to target (STTM), business process flows. Performed Data gap analysis against critical requirements.
• Created Use Cases, activity and sequence diagrams.
• Worked as an Interface between users and the technical teams involved in the application development for the better understanding of Business and IT processes.
• Provided knowledge and support to the development teams to understand HIPAA and EDI transactions and processes.
• Coordinated with QA team in creating Test Cases and conducted UAT to test the final application for usability, to verify all the user requirements were satisfied.
• Communicated with the developers and QA's, and referred to HIPAA guidelines to ensure that the system complies with the HIPAA guidelines
• Involved in and rolling out user guide to help end users better navigate the newly developed application.

Environment: MS Office, ASP.NET, Rational Requisite Pro, Waterfall, SharePoint.

Confidential, IN

Business Analyst

Responsibilities:

• Participated in regular business requirement, Functional requirements (BRD,FRD) meetings with business users
• Performed requirements analysis and delivered final requirement documents
• Conducted technical and non - technical presentations to the management and to the end users
• Developed front-end functional specification documents based on reporting requirements
• Worked with technical architect to deliver the functional design specification documents
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and OOD using UML.
• Developed test scenarios and implemented test plan, providing key input in working with users in defining project and system requirements.

Environment: Rational Unified Process (RUP), UML, MS Office Tools - MS Word, MS Excel, MS Visio, MS PowerPoint, MS Access DB.