SUMMARY:

IT Professional with over 10+ years of corporate experience. Well versed working as an IT Business Analyst / Deployment Coordinator.

TECHNICAL SKILLS:

• Laptops, Communications modems, Hubs, switches and routers.
• Xerox 8700, 9700 Laser Printer, Impact Printer 1403, HP Laser Printers and Data Products Line Printers.
• Video Conference Systems that include Cisco, AMX, and Tandberg hardware.
• The Cyviz platform: designed to control and manage a wide range of meeting and collaboration rooms.
• Windows 7, Windows 10, Windows NT Server, SMS Server 2.0, and Exchange Client.
• Microsoft Office (’2010, Office 365), and SQL
• Wise Installation System 6.0, Wise Install Master 9.0, Wise for Windows Installer 3.51, Install Shield, Script It, Auto It, SMS Installer, Microsoft Exchange 5.0 Server and Client.
• Video Conference Systems that include Cisco, AMX, Tandberg hardware, and the Cyviz platform.
• Vantive, Vmware, Snagit, SharePoint 2013, Altiris, Gorilla Computer Information Database, Microsoft Access 2010, Spotfire(Data Discovery and Visualization Dashboards), Net IQ and LanDesk ManagementVyopta: Unified Communication Tool that provides monitoring, alerts, and analyticsWebEx, Jabber, Remedy Incident Management software, Synergy Support Ticketing System, Confidential Room Booking Tool, iNotify System, and RSI Guard Reporting.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Functional IT Business Analyst / Project Coordinator

Responsibilities:

• Assigned to support ETC IDE (Intergraded Decision Environment) Rooms, also referred to as Video Conferencing Rooms.
• Provide 1st Level Support for 57 ETC IDE Rooms (Video Conference Rooms.)
• Served as the liaison between the vendors, project manager, and stake holders.
• Assist in coordinating the IT Deployment / Upgrade Scheduling for ETC Video Conference Rooms.
• Participate in the “User Acceptance Testing” of Upgraded VC Rooms.
• Review vender billing invoices for cost verification, equipment list, services rendered, and report to management for vendor payment.
• Preform daily / weekly VC Room Inspection/functionality Test.
• Coordinate VC Rooms repairs when necessary with the Confidential Global Video Conferencing Team and external vendors.
• Participate in creating and updating VC Room training material.
• Participate in creating and updating training material for Jabber, a unified communication application and Cisco WebEx, enterprise solution for video and web conferencing.
• Support and train the work force in using ETC Video Conference Rooms, Jabber, and WebEx.
• Create Utilization Reports, Dashboard Reports, and Issue/Resolution reports daily and weekly for project manager, stake holders, and change agents.
• Use SharePoint as a document depository for all documentation related to my task/projects. Create folders in SharePoint, upload documents, download documents, and populate the metadata.
• Assist in scheduling and monitoring the IT Deployment / VC Room Upgrade.
• Assigned to support the Confidential Business Continuity Program Advisor.
• Support the Business Continuity Program Advisor in reviewing ETC Disaster Recovery Plans.
• Support/participate in BCP Exercise events with the Business Continuity Program Advisor.
• Support/participate in BCP Exercise review process to identify gaps discovered during the BCP Exercise.
• Assigned to support the IT Deployment for Confidential ETC / TC Agile Windows 10 Upgrade Project.
• Gather data on machines to submit for an automated Windows 10 upgrade push, or a manual installation of Windows 10.
• Coordinate with Tech Computing Unit Coordinators and the LCM Department Coordinators to ensure a successful ETC / TC upgrade to Windows 10.
• Prepare pre - communication for the Windows 10 Project Coordinators to send to perspective users requiring upgrade to Windows 10.
• Create department reports with percentage graph, user and machine names pertaining to the status of the IT Deployment / Windows 10 Upgrade Project.
• Assist users in identifying and locating laptops and workstation computers when necessary.
• Assigned to create RSI Guard Reports for ETC / Technical Computing Department managers. Export data to Excel.

Confidential

Business Analyst / Application Analyst

Responsibilities:

• Served as the liaison between application vendor and the end user to resolve application functionality issues, installing application patches, new installations, upgrades, and user training.
• Research application and application vendor for inventory documentation.
• Investigate application ownership, usage, and license status.
• Support Team members in rationalizing the applications during the Windows 7 Migration / IT Deployment Project.
• Document the installation and uninstall of the applications. This includes any dependency applications as well.
• Process daily / weekly reports to assist management with review of the project workflow
• Create/assist in creating documented processes to target the task needed to complete the Windows 7 Migration / IT Deployment Project.
• Coordinate meetings with business users and support personnel to resolve issues reported to Application’s Team.
• Coordinate End User Testing on Vmware, Laptop, and Desktop machines.
• Document test Results, and support / participate in problem resolution process when necessary.

Confidential

Application Coordinator / Application Analyst (Contract)

Responsibilities:

• Served as the liaison between application vendor and the end user to resolve application functionality issues, installing application patches, new installations, upgrades, and user training.
• Investigate application ownership by contacting application users via phone, email, and in person.
• Create detailed records for each application investigated.
• Support Team members in rationalizing the applications during the Windows 7 Migration / IT Deployment Project.
• Document the installation and uninstall of the applications.
• Process daily reports to assist management with work flow project status.
• Create/assist in creating processes to target the task needed to complete the Windows 7 Migration / IT Deployment Project.

Confidential

Associate Applications Systems Analyst / Technical Consultant

Responsibilities:

• Served as the liaison between application vendor and the end user to resolve application functionality issues, installing application patches, new installations, upgrades, and user training.
• Investigate application ownership by contacting application users via phone, email, in person. application portfolio at Confidential .
• Assist with committee decisions regarding Application portfolio at Confidential .
• Serve as Application Rationalization Team Lead.
• Process daily reports to assist management in evaluating the project workflow.
• Create/assist in creating processes to target the task needed to complete the Windows 7

Confidential

Business\Remediation Analyst

Responsibilities:

• Evaluated application packaging requirements and overall application readiness.
• Coordinated with business units as the Site Implementation Manager in order to analyze business criticality for software needs and schedules.
• Worked with Software License Manager to ensure purchases and licensing is accurate and compliant.
• Coordinate testing of all business-critical applications for desktop deployment.
• Supplied data for status updating and dashboard reporting for project manager, stake holders and change agents.
• Ensured all documentation related to my task is uploaded to SharePoint project location.
• Assist and monitor the deployment schedule.

Deployment Coordinator

Confidential

Responsibilities:

• Conduct User Assessment process to identify user being deployed and confirmed other needed information.
• Conduct People Data Clean-up and Organization Data Clean-up in WAM and White Pages to support the hardware deployment purposes. Ensured user data such as facility, room, cube, phone, e-mail, organizational levels, supervisors, IT approver, and IT charge codes are correct and complete before IT Deployments.
• Conduct PC Hardware Assessment process to identify workgroup hardware requirements (i.e., retain or replace current hardware with either a notebook or a desktop workstation).
• Worked with local application coordinator to identify business-critical applications that required migration, packaging, or upgrading for users in a workgroup.
• Oversaw IT Deployment logistics for the work group (i.e., timing user training, timing of GIL 2 PC pickup and delivery of GIL 3 PC).
• Gathered feedback (via end-user survey) from users to determine if the IT Deployment and the user training provided was to their satisfaction.

Confidential

Application Analyst/Test Facilitator

Responsibilities:

• Served as the liaison between application vendor, application packager, and the end user to resolve application functionality issues, installing application patches, new installations, upgrades, and user training.
• Performed application cursory test before assigning application to an End User Tester. This process included working with the packager, users and customers to successfully user test the applications.
• Utilized an Access Database to maintain the status and availability of the stand-alone test machines, and Vm test machines.
• Updated all test machines with current OS hot fix or software patches.
• Restored Desktop images to workstation/Vm workstations. Documented daily task, which included reporting any issues and documenting any resolutions with application or hardware.

Application Analyst / Quality Assurance Lead (QA)

Confidential

Responsibilities:

• Reviewed Integrated applications using the following software: Wise Installation System 6.0,
• Wise Install Master and Wise for Windows Installer with the MSI file.
• Performed troubleshooting of software for registry errors, software conflicts, and wise scripting problems.
• Performed Quality Assurance (QA) and Application Compatibility test in a Windows NT, Windows 2000 and Windows XP Operating System Environment.
• Performed troubleshooting of software for registry errors, software conflicts, and wise scripting problems.
• Performed the Technical Review Process on vendor and custom applications before Integration.