SUMMARY:

• In - depth knowledge and a practical experience of using Agile Scrum, Agile Kanban, Waterfall, Rational Unified Process, Business Process Reengineering, Unified Modeling Language, System Requirements Specification and Functional Requirements. Specification, Rapid Application Development, and MS Visio.
• Highly skilled in transforming the needs of business users and stakeholders to the functional/technical requirements.
• Worked with vendors of off the shelf software to fine tune features and alignment with requirements, setup automated process with vendor management systems.
• Served as a critical resource and liaised between subject matter experts and technologists throughout the project life cycle.
• Excellent conceptual and technical skills to create Business Requirements Document, Functional Specifications Document, Process Flow Diagram, Process Change Notifications and Detailed Design Document.
• Analyzed and defined business processes both “As Is” & “To Be”.
• Conducted Joint Application Development (JAD) sessions with stakeholders and business partners to resolve open issues.
• Developed use cases, Process flows using UML and MS Visio for an ease with system interaction.
• Worked with the project team to determine appropriate test plans, deployment plans and supported the product launch.
• Worked with Vendors, Analysts, Managers, Developers and Testers for complex projects during the SDLC.
• Prioritized work requests from project team.
• Identified and communicated risks and with possible mitigation strategies for stakeholder consideration.
• Modified and changed the User Interface specifications (UI) as per the system requirements and clients’ requirements.
• Performed Change Management accommodating proposed altered requirements/design and thorough impact analysis.
• Interacted with QA team for Unit/Integration/System testing.

WORK EXPERIENCE:

Sr. Business Analyst/Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Managed multiple track small, large enhancement projects for Robotic process Automation domain
• Worked on multiple states’ Health plan Provider credentialing automation project, as a staggered roll out
• Worked on Kanban set up for the team migration from Waterfall to Agile, on Rally
• Setup a highly customized swimlane concept catering to the unique needs of the RPA Project
• Defined the exit agreements and WIP limits on each swimlane
• Conducted daily stand ups and administer Rally tool for the robotics team
• Worked on Use case estimates and Prioritization through Backlog grooming sessions, and performed user story walk through
• Worked on marking the burndown in the daily standup sessions, and made sure transparency of progress is always maintained to the stakeholders
• Worked on the weekly dashboard reporting: Realized, Projected efficiency savings due to the robotic process automation
• Worked on Business process optimization from Robotics perspective
• Built relationships with the Product owners and stakeholders and primarily represented Business stakeholders more than IT, in terms of Effort(story) prioritization and negotiation
• Consistently stood in for the Scrum master’s absence in Daily standups and Sprint Retrospective meeting
• Attended and contributed in Sprint planning sessions
• Worked on grooming and grouping Epics, user stories into individually whole, viable, feature-based increments and getting them matured
• Worked constantly on the defining and redefining of WIP items for each Kanban swimlane
• Assisted Product owner in Acceptance criteria definitions and translated the criteria into Gherkin format - positive and negative scenarios, clearly reporting upstream and downstream data flow interdependence
• Always performed BA Validation during testing phases, and also post production check out
• Assisted Business and RPA IT team occur at Savings and effort on automation opportunity, and thus presenting ROI case to governance council for the approval on the automation initiatives
• Worked with stakeholders of modern workplace initiative and performed upgrades for the project according to the need
• Trained new resources on Medicaid SCRUM team structure, Organization and BA process

Environment: Rally, Assist Edge 17.3, Quickbase, QNXT, Assist Edge Discover, Siteminder, .NET, Java, SSRS, SSIS, Dell Boomi, Salesforce, SQL Server 2012, Windows Server 2016, IBM Rational Team Concert, SharePoint, Clear Quest, MS Visio, MS Office, Perfecto, MS-Project, My SQL, Sentinel Secure File Transfer Protocol.

Sr. Business Analyst/Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Managed multiple small enhancement projects for web domain along with large technical projects such as server upgrades and mobile app enhancements.
• Strong understanding of infrastructure interactions, frontend, backend, API and API integrations. Successfully defined requirements of multiple complex systems interactions in the environment, QNXT to Encounters, web portals and ecosystem.
• Worked as an AGILE BA throughout the project, and also worked SCRUM master for a case management tool, for three sprints and have extensive working knowledge of Kanban board
• Have experience working from Sprint 0, for brand new development initiative till Minimum viable product stage, for Board decision on a “Go Ahead” or “No-Go”
• Helped determine requirements criteria to help evaluate and arrive at a buy decision of COTS requirements and presented it to the stakeholders for approval, with the help of solution architect
• Built relationships with the Product owners and stakeholders and primarily represented Business stakeholders more than IT, in terms of Effort prioritization and negotiation
• Worked on grooming and grouping Epics, user stories into individually whole, viable, feature-based increments and getting them matured at least two sprints in advance
• Assisted Product owner in Acceptance criteria definitions and translated the criteria into Gherkin format - positive and negative scenarios, clearly reporting upstream and downstream data flow interdependencies between systems
• Managed traceability of requirements back to solution scope and objectives, and forwarded to system requirements and testing.
• Managed a Large IT single source funding project, working with a Senior Project Manager. Managed the allocated projects’ scope and time adherence to earlier estimates making sure creep tolerance was not exhausted.
• Adhered to the project life cycle and made sure project flows through all the Exit gates.
• Prepared, conducted and documented requirement elicitation sessions using a variety of techniques (Interviewing, Requirements Workshops, Reviewing Existing Documentation, Observation, Brainstorming, etc.) during the Software Development Lifecycle stages of the Projects (SDLC) and prepared artifacts User Stories, Acceptance Criteria, System Design Documents, Business Requirement Documents, Functional Requirement Documents and Functional Design Documents.
• Conducted the Agile conventions - Daily Stand Ups, Capacity planning, Product Backlog Grooming, Sprint Planning and Sprint Retrospect Meetings.
• Led and participated in JAD sessions with the technical team.
• Worked closely with API developers, UI/UX developers and also ensured UI/API integrations
• Prepared ROI report that was instrumental in selecting DellBoomi over DBAMP for Salesforce data migration to SQL server
• Activity Diagrams, Use Cases, State Charts, Class Diagrams and Swim Lane Diagrams.
• Managed content versions and updates and control over SharePoint content management system
• Worked on EDI implementation plans to elicit requirements of the flat files, in new health plan systems implementations.
• Prepared UAT plans documenting in detail the responsible parties and multiple milestones in the timeline.
• Reported project status every week to the end client upper management.
• Successfully execute work items, communicated timely to stakeholders in the due course of every allocated project.
• Worked closely with Medicaid Release Management team, planning the minor and major releases in a particular month.
• Conducted timely sessions with stakeholders to review the progress and the recommended path correction.
• Prepared user manuals for the training of Internal and External users on the newly developed application.
• Worked closely with business and was involved in Eliciting requirements for later releases where individual signing up health plans had unique requirements to get launched with the application.
• Managed solution scope, requirement change management, and requirement conflicts resolution.
• Worked on projects involving Different Aetna health plans as internal clients to IT and Providers as the External clients.
• Managed Development and testing activities throughout the span of the Project.

Environment: JIRA, .NET, Java, SSRS, SSIS, Dell Boomi, Salesforce, SQL Server 2012, Windows Server 2016, Rational Team Concert, Clear Quest, MS Visio, MS Office, Perfecto, MS-Project, My SQL, Sentinel Secure File Transfer Protocol.

Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Prepared, conducted and documented requirement elicitation sessions using a variety of techniques (Interviewing, Requirements Workshops, Reviewing Existing Documentation, Observation, Brainstorming, etc.) during the Software Development Lifecycle stages of the Projects (SDLC) and prepared artifacts, User Stories, Acceptance Criteria, System Design Documents, Business Requirement Documents, Functional Requirement Documents and Functional Design Documents.
• Facilitated and participated in Sprint Planning Meetings, Stand Up Meetings and Sprint Retrospective Meetings.
• Led and participated in JAD sessions with the technical team.
• Prepared Activity Diagrams, Use Cases, State Charts, Class Diagrams and Swim Lane Diagrams.
• Prepared UAT plans documenting in detail the responsible parties and multiple milestones in the timeline.
• Performed qualitative and quantitative analysis of Business processes to achieve enhanced functionality and usability.
• Performed requirements change management with changing CMS guidelines resulting in multiple releases for RxCAIM and Surround code. Prepared the mapped solution design documents for the project team.
• Prepared UAT plans documenting in detail the responsible parties and multiple milestones in the timeline.
• Elicited requirements for tweaking the existing extracts from Middle Ware System, Surround Code, Like Report Specifications, PDE and MCEF according to CMS mandates, in order to keep the mandate deadline for healthcare claim reporting and billing.
• Worked with Analysis of Databases on MS SQL server for pulling data for testing needs.
• Worked on a project that overhauled the Pharmacy data according to NCPDP load files, and delivered data flow diagrams for a process that was a compare and update in a loop till the data accuracy is achieved.
• Managed solution scope, changes to requirements, and requirements conflicts.
• Worked on projects involving Medicare Part-D scope, BCBS Arkansas, BCBS Alabama as external clients to Confidential .
• Defined and documented Business Processes, Process Flows, Data Flows and the complete consolidation of BCBSMN PA process project with high client interaction during every step of the process.
• Managed requirements traceability of requirements back to solution scope and objectives, and forwarded to system requirements and testing.
• Defined the business needs and business cases for CMS mandated HIPAA compliance projects.
• Prepared Activity Diagrams, Use Cases, State Charts and Class Diagrams.
• Planned the business analysis approach & activities for personal work and/or contributed to the overall BA approach.
• Participated in the stakeholder analysis and identified Subject Matter Experts needed for the work effort, how they are impacted, and what their needs and role are to effectively engage in the effort.
• Assessed capability gaps, determined solution options and approach, and defined solution scope.
• Prepared DTPs and SOPs based on Project need. Worked on a Wiki uplift project for the department’s enterprise Wiki page (Media Wiki).

Environment: MS Office Suite, IBM Lotus Notes, Surround Code, MS Visio, AT&T Connect, MS Project, MS SQL Server, Tumbleweed Secure File Transfer Protocol, JIRA, Team Foundation server (TFS), Agile.

Sr. Business/Data Analyst

Confidential

Responsibilities:

• Estimated the Functional scope and timelines based on Requirements analysis
• Acted as a liaison between the business and IT by providing direction on applications under development
• Monitored client expectations through client involvement and communication throughout the life cycle of the project
• Implemented Agile methodologies and techniques into the overall Software Development Life cycle
• Design and developed Use Cases, Activity Diagrams and Sequence Diagrams for system development
• Developed Project Status metrics for weekly evaluation of Project Status and impact of the Change Request on the time line and written narratives, table charts and graphs to display data
• Performed User Acceptance Testing (UAT) based on predefined criteria to meet the business objectives
• Created Business Glossary that defined various Health Insurance terminologies
• Participated in production implementation verification for validating system quality along with QAs
• Used Intermediate to complex level SQL queries for Data Validation
• Worked with programming staff to ensure requirements are incorporated into design and testing
• Coordinating with the Onsite support team and keeping them abreast about developments in billing
• Team management in the absence of the Team lead, work assignment and monitoring
• Improving the existing follow-up process by using techniques like faxing reprising sheets to Third Party Administrators, sending control sheets of high dollar US Healthcare claims to the responsible insurances
• Performing random quality checks on claims worked by team members to report discrepancies and errors to Team lead to improve team’s overall quality
• Training and mentoring new hires, prepare training schedules and coordinate with training supervisors from day 1 to go-live of the batch
• Worked at the client site, resolved their toughest portfolios that includes payers like CIGNA, AETNA, BCBS and Third party carriers
• Coordinating with the Quality and training team to document process changes and notify operations
• Coordinating with the Business reporting team to generate the reports they need using the client software that is inaccessible at the offshore billing office

Environment: MS Office Suite, MS Project, MS Visio, FTP, Altova Map Force, FileZilla, XML, JSON, MS SQL Server, Web Services.NET, RUP, HTML, UML, Use Cases, Microsoft Dynamics CRM, SharePoint, Rational Requisite Pro, Quality Center, JIRA, Agile SDLC, Soap UI.

Reporting Analyst

Confidential

Responsibilities:

• Primarily, Reported daily revenue reports, room volume reports, outlet pax/room occupancy ratios for the GMs desk, across points of sale and departments
• Report consolidated night auditor’s dashboards for corporate
• I worked as a shift in charge supervising an operational team of 10 on a daily basis
• I audited Standards and Procedures adherence by the team
• I took care of Guest complaints handling and service recovery decisions in my spending limit