PROFESSIONAL SUMMARY:

Focused Business Analyst with 25 year track record of success in leading business teams in business solution planning, case development, and documentation when managing business requirements throughout development lifecycle. Accomplished in working with internal stakeholders to develop and implement specific technology and architecture to deliver business solutions. Solutions driven leader with over two decades of cross - industry s as a SDLC professional and Sr. Business Analyst committed to delivering a hands-on approach to the entire business lifecycle, from conception to deployment. Proven experience developing and introducing innovative IT solutions, and implementing new processes, programs, and systems solutions in support of the complete transformation and improvement of business processes.

SKILL:

• Analyzing business domains
• Case development
• Documenting business processes
• Gathering user requirements
• Meeting deadlines
• Multi: tasking
• Project management
• System testing
• Technical integration
• Accurate asset management
• Change Management
• Customer needs assessment
• Process Improvment
• Implementation of new IT resources
• Improvement forecasting
• Leadership/End User
• Application Analysis
• IT asset acquisition evaluation
• Lean Manufacturing
• Maintenance and upgrade planning employees in effective asset use
• Aptitude for systematic analysis
• Exemplary research skills
• Fastidious observation of relevant information
• Legal document analysis exposure
• Wherewithal to anticipate anomalies

TECHNICAL SKILLS:

Database: MS Access, SQL Server

GUI Tools: MS Project, Project Scheduler, Visio, MS Office (Word, Excel, Power Point, Access), XML & HTML, MindMapping

Platforms: Windowns NT / 2000, HP Unix, Windows 7

Defect Tracking Quality Center: (QC), Clear Quest

Methodologies: Agile, RUP, SDLC, Waterfall, Scrum, Six Sigma, ITIL

Other Skills: Requirements Gathering & Management, Application design, development and testing, Database Design, Application Migration, SAP Solutions Manager, SAP01 - Overview of SAP Best Practices, SD, PP, mySAP Business Suite, SAP CRM 6.0, SAP - SD, SAP - ABAP, Organizational Model, Business Partner, Product Master Data, RWD UAT Functional testing, Medicare Part A & Part B, Oracle database systems, MS Dynamics CRM, SAP HRM, Legacy systems for plant manufacturing, Change Management, Issue & Risk Management, Supply Chain Management and MS Dynamics CRM, Disaster Recovery & Business Continuity

Configuration Tools: Rational Requisite Pro

EXPERIENCE:

Litigation Specialist

Confidential, Wilmington, DE

Responsibilities:

• Actively maintained legal records for current and past cases including depositions, deliberations and final rulings.
• Conducted legal analysis and research relevant to current case load and divided tasks among legal team as needed.
• Drafted legal opinions for the review of criminal and civil litigations.
• Drafted pleadings and highlighted strengths to present a stronger case.
• Led team efforts with case reviews looking for possible obstacles and inconsistencies in information.
• Performed extensive research on a per case basis to give support to the firm's legal strategies.
• Regularly reviewed case law for precedents current cases and trends and legal strategy.
• Thoroughly investigated and researched like-minded cases for precedents and legal strategies.

Senior Business Application Analyst -Application Rationalization

Confidential, Wilmington, DE

Responsibilities:

• Conducted thorough analysis of the company’s current applications portfolio to identify applications.
• Identified applications eligible for decommission or consolidation into other projects or Global Solutions (SAP).
• Presented results to the Application Rationalization team and to bring to the Steering Committee for validation.
• Evaluated all consolidated application for data warehouse, data archival, and retention needs.
• Assessed, evaluated, implemented and migrated from SAP-CRM to MS Dynamics CRM Solutions.
• Hands on experience gathering, analyzing requirements and translating them into detailed functional specifications, process design, application design, collaborating with developers for customized development, testing, and application support.
• Experience in project management in both waterfall and agile methodologies with projects exceeding $50,000 with the ability to effectively manage and escalate issues with project scope, project risk, and project change.
• Understand business problems & opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals. Provide subject matter expert support to business personnel for areas of expertise. Understand and execute quality assurance tasks. Design and review test plans and test cases to assure that business risks will be mitigated by thorough testing. Assist business stakeholders with user acceptance testing, defect reporting and resolution. Embraced an environment of continuous self and team improvement, ensured adequate communication to the appropriate stakeholders, risk assessment, testing approvals, quality of the documentation, SOX Compliance, and production readiness. When it was appropriate, responsible for the entire life cycle for medium complexity projects; including creation of project plans, research and analysis, design, development, test, implementation, and documentation following (IS) standards and procedures. Projects would meet and exceed (IS) Service Level Agreement (SLA). Conducted system demos for prospective and existing clients to communicate systems capabilities and support sales activities.
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
• Identified and implemented best practices and suggests how to improve current practices.
• Calculated and estimation costs and benefits of alternative actions or solutions to establish viability or Return on Investment (ROI).
• Train internal employees on changes to business practices processes and procedures
• Answered questions and made recommendations for improvements.
• Assessed existing processes, systems and databases to achieve operational effectiveness.
• Assigned new projects and oversaw work.
• Built economic and financial spreadsheet models to understand impact of market environments and business decisions.
• Collected, evaluated, developed, documented, communicated requirements and support user testing.
• Conducted interviews to help determine which professionals to hire. Created various software systems and ensured correct operation.
• Created workflow, approval processes and validation guidelines based on internal stakeholder needs.
• Delegated tasks and managed labor force among many projects. Designed and initiated processes to continuously monitor data quality and integrity across applications.
• Designed computer system and was responsible for installation.
• Gathered requirements through interviews, document analysis, requirements workshops, site visits, use cases, business process descriptions and workflow analysis.
• Implemented and customized corporate projects.
• Liaised between internal and external customers and software developments teams to communicate functional requirements.
• Managed deadlines to ensure proper steps were taken in a timely manner. Monitored technical and regulatory changes and applied new knowledge when preparing business and specification documents.
• Reported issues and created documentation.
• Supported delivery production line to ensure deliverables meet business requirements.

Business Systems Analyst

Confidential, Wilmington, DE

Responsibilities:

• Authorized user requirement documents based on business best practices for corporate wide document management.
• Led the Application Rationalization and Decommissioning network switches to begin an enterprise wide consolidation project for various applications, systems, and platforms.
• SAP Role Redesign & Licensing Project
• BO4 Software Implementation Project
• MS Dynamics CRM Project
• Clarity Project
• Data warehouse, data mining, data archival for consolidation applications that require data retention.
• Disaster Recovery project - worked with the DR team to coordinate various DR exercises, development of recovery procedures for restoration of IT systems and critical business processes.
• Developed DR plans, templates, and implemented various strategies and best practices.
• Assisted with continuous improvements initiative for DR strategies, standards, and functional process and procedures.
• Worked with PM to ensure that new equipment, facilities, services, and systems met disaster recovery requirements.
• Performed risk analysis for corporate functional areas with the Business Impact Analysis and was instrumental in determining critical business processes, identifying acceptable recovery time periods, and establishing resources required for the successful resumption of business operations in the event of a disaster.
• Secure FTP project to adhere to data protection policy and data encryption standards.
• Technology Refresh Project (Upgrading network devices companywide)
• Contact Center Upgrade Project (Including assessment of architecture, infrastructure, and application and configuration components. Also utilized Cisco Voice components in order to identify stability and capacity operational riskpoints and potentional technology simplification and cost savings opportunities.
• Followed ITIL to improve the quality of process outputs and to reduce defects.
• Assisted the BLP and PLM/PPM Team for the authoring of the Business Process Design, configuration rational, design specs and functionality specifications.
• Managed the project conceptualization and business analysis for a new work stream, using existing environments (SAP and OnBase)
• Core Team Member for Global SAP (ERP) design delivery and PDM/PLM initiation, process flow of data, work process, classification, and change management, data cleansing and transfer.
• FEA (Front End Business Analyst) of storeroom operations prior to Global SAP Implements.
• Assessed existing processes, systems and databases to achieve operational effectiveness.
• Built economic and financial spreadsheet models to understand impact of market environments and business decisions.
• Collected evaluated, developed, documented, communicated requirements and supported user testing.
• Created workflows, approval processes and validation guidelines based on internal stakeholder needs.
• Designed and initiated processes to continuously monitor data quality and integrity across applications.
• Developed, documented and revised system design procedures, testing protocols and quality standards.
• Gathered requirements through interviews, document analysis, requirements workshops, site visits, use cases, business process descriptions and workflow analysis.
• Liaised between internal and external customers and software development teams to communicate functional requirements.
• Monitored technical and regulatory changes and applied new knowledge when preparing business and specification documents.
• Supported delivery production line to ensure deliverables meet business requirements.

Technical Systems Analyst

Confidential, Brookfield, WI

Responsibilities:

• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Established effective communication with clients, stakeholders and service providers.
• Juggled multiple cases and clients on a daily basis, leveraging time management and prioritization skills to meet each client’s needs.
• Participated in weekly meetings to update cases and discuss policies affecting clients.
• Tracked clients' progress and initiated interventions to guide clients towards benchmarks and goals.
• Answered questions and made recommendations for improvements.
• Assigned new projects and oversaw work.
• Developed IT system specifications.
• Designed computer system and was responsible for installation.
• Diagnosed problems and subscribed solutions.
• Managed team of IT professionals and ensured high level of performance.
• Performed on-site analysis and determined performance-facing issues.
• Reported issues and created documentation.
• Worked with in- and out-of-house clients to solve computer issues.

Confidential, Huntsville, AL

Senior Healthcare Systems, RIS-PACS Administrator

Responsibilities:

• Authored User Requirement documents based on business best practices for corporate wide Document Management System for Quality, EHS, and Regulatory business areas (to meet FDA, OSHA, ISO directives).
• Oversaw the implementation of the Radiology Imaging Solutions for the hardware, systems installation, and technical interface to ensure prorper transition of the DICOM, HL7, and JPEG2000 standards, the IHE codes and integration into the electronic medical record.
• Worked with the claims processing department to ensure accurate billing and financial reporting with the Medicare Part A and Part B systems within CMS’s legacy financial systems.
• On the Change Management committee for all change requests using a Change Management System throughout the hospital.
• Support the retirement of the Legacy Mainframe System.
• Provided documentation and end user to all healthcare administrators, radiologists and PACS.

Business Process Analyst

Confidential, Milwaukee, WI

Responsibilities:

• Participated in the implementation and maintenance of SAP strategies, plans, and projects.
• Work with business process owners to understand existing and emergency requirements, research and evaluate alternatives.
• Recommended appropriate SAP solutions while analyzing and evaluating the impact of current processes and business.
• Created and reviewed detailed requirement analysis document and functional specifications based on business requirements.
• Worked with support partner to identify, develop, implement, test, and support enhancements to the SAP system.
• Ensured disciplined use of SAP system

Compliance Officer

Confidential, Birmingham, AL

Responsibilities:

• Designed quality assurance test cases using black box and white box methods.
• Designed and implemented comprehensive test plans in accordance with industry best practices.
• Conceptualized end user scenarios to anticipate areas of concern.
• Documented software defects in step-by-step detail in reports submitted to product development.
• Employed creative thinking to root out significant defects of low incidence.
• Implemented enhancements to defect tracking system, accelerating turnaround time by 35%.
• Subjected software to methodical testing to identify functionality defects.

Project Manager

Confidential, Birmingham, AL

Responsibilities:

• Led enterprise wide installation of digital medical content, image management and archiving system.
• Recommended best practice solutions for demand vs. non demand planning for the Enterprise Visual Medical System (EVMS)
• Supported RIS design and user requirements with integration to RIS/EVMS.
• Provided documentation and end user to all healthcare professionals.
• Assessed requests for project changes to consider their effects on budget, quality, deadline, and risk.
• Attended leadership seminars and led team-building workshops to increase unity and productivity.
• Conducted performance reviews for all staff and crew members.
• Developed accurate cost estimates to help clients create projects within their budgets..
• Kept clients informed of every stage through written reports, meeting minutes, and other forms of communication.
• Maintained relationship with all clients to secure continuing business.
• Reviewed plans, draws, contracts, and other documents to ensure accuracy, clarity, and quality.
• Scheduled subcontractors and created their assignment requirements.
• Set monthly goals, tracked progress, and reported to company owner.

Wan Administrator

Confidential, Maumee, OH

Responsibilities:

• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Collected data for the analysis and optimization of system and network performance.
• Determined computer and network system needs of organizations to ensure they were properly set up.
• Identified and analyzed project risks helping minimize them and guided projects to successful completion.
• Installed network software and hardware, checking to see if repairs or upgrades were needed.
• Interpreted problems and came up with solutions when an automated system or user brought them to attention, ensuring the issues were effectively resolved.
• Learned of any new technological and systems advancement to ensure everything was consistently up to date.
• Maintained computer and network system security and ensured the proper functioning of all systems to make sure issues were adequately avoided.
• Managed virus protection to ensure systems and information were protected properly.
• Performed network analysis and monitoring to maintain network performance.
• Researched the solutions that were the most cost effective and provided recommendations.
• Set up user accounts and properly updated security permissions and user passwords.
• Tracked the progress of a variety of different projects to ensure quality and that proper and efficient work was being done, making suggestions for any improvements.
• Trained users on how to properly use the hardware and software to ensure accessibility and usability.

Help Desk Analyst

Confidential, Rosemont, IL

Responsibilities:

• Analyzed businesses' computer and technological needs to determine what recommendations should be made.
• Collaborated with other teams to analyze options for solutions and to coordinate various development activities.
• Developed standards and strategies for successful software development.
• Determined the needs of the IT department, both short and long term to devise plans to meet those needs efficiently.
• Ensured software consistently met performance, acceptance and security standards.
• Ensured that network security was constantly maintained so that all information was well protected.
• Increased productivity in the office by implementing efficient technical approaches.
• Directed and planned the work to be done by various IT professionals such as computer systems analysts and information security analysts.
• Learned about the latest technology to search for ways to update the current computer systems.
• Managed a server consolidation that led to 35 % savings annually.
• Managed upgrades for existing applications.

Network Administrator

Confidential, Pewaukee, WI

Responsibilities:

• Collected data for the analysis and optimization of system and network performance.
• Determined computer and network system needs of organizations to ensure they were properly set up.
• Identified and analyzed project risks helping minimize them and guided projects to successful completion.
• Installed network software and hardware, checking to see if repairs or upgrades were needed.
• Interpreted problems and came up with solutions when an automated system or user brought them to attention, ensuring the issues were effectively resolved.
• Learned of any new technological and systems advancements to ensure everything was consistently up to date.
• Maintained computer and network system security and ensured the proper functioning of all systems to make sure issues were adequately avoided.
• Managed virus protection to ensure systems and information were protected properly.
• Performed network analysis and monitoring to maintain network performance.
• Researched the solutions that were the most cost effective and provided recommendations.
• Set up user accounts and properly updated security permissions and user passwords.
• Tracked the progress of a variety of different projects to ensure quality and that proper and efficient work was being done, making suggestions for any improvements.
• Trained users on how to properly use the hardware and software to ensure accessibility and usability.