SUMMARY:

• Over 8+ years of diverse experience as Automation Analyst, Quality Assurance, Validation in Information Technology with emphasis on SAP Basis, .NET Technologies, Database System and Business Process Automation( RPA Tools) . Good knowledge in Software Life Cycle through Specifications Development, Process Improvements, Roles and Responsibilities of Configuration Controller . Delivered successful projects in multi - site locations using Agile, Scrum and Waterfall methodologies.
• Proficient in creating Business Requirement Documents (BRD), Software Requirement Specifications Document (SRS) and UML Diagrams using various tools including MS Visio, and Rational Rose
• 2 years of experience in Robotics Process Automation (RPA) using RPA products - Automation Anywhere, Blueprism, Cortex, Kofax, Pega Robotics( OpenSpan), UiPath & WorkFusion.
• 2 years of bots development, support maintenance in AA, UiPath and Workfusion
• Expertise in working with Procurement tool -Ecommerce/E- Procurement, Incident Management Tool - HP Service Manager, Quality Tool - HP Quality Center, Configuration Management tool - Serena Dimension, Audit Management Tool - Team Mate.
• Extensive experience in Data Analysis and ETL Techniques for loading high volumes of data and smooth structural flow of the data.
• Experienced in data warehouses and data marts for business intelligence reporting and data mining along with developing and documenting process flows for business processes.
• Thorough knowledge in CMM, and Six Sigma concepts.
• SAP experience includes SAP Installations, Upgrades and Maintenance Role assignment, ), Profile creation modifications, and transaction management.
• Strong experience in SAP client Administration (Production, Quality, Development) including client creation, authorization, Export/Import.
• Installation of ECC 6.0, 5.0, NW04 and NW04s (ABAP + JAVA+ Portal) including Pre and Post Installation activities, Support Pack upgrade, Post Configuration, Troubleshooting, Patch and Addon Component installation,, RFC Connection setup, SAP router setup, Performance Tuning, and connected through Database oracle 9i, MS SQL.
• As a core team member of project, handled various in-field reported technical issues, interacted with client to understand new requirements, change request, analysis on the technical front required for migration from Visual Studio .
• Has worked for a short stint on an automotive project to support few quick releases.
• Exceptional Documentation Skills in writing use cases as well as in creating Use Case diagrams, Activity diagrams, State diagrams based on UML Methodology and business process flow diagrams using MS Visio and Enterprise Architect.
• Extensive Knowledge of Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment.
• Expertise with Business Process Modeling Notation (BPMN) specifications and Swim Lane diagrams to better understand business processes.
• Expert in Effort Estimation, Project Planning, Reporting, Business Intelligence and Defect Management in capacity of Business Analyst lead.
• Proficient in preparing Test Plans, designing Test Scenarios and formulating Testing Strategies.
• Excellent team player with ability to think analytically and troubleshoot issues.
• Excellent working knowledge of key business process, with 3 to 4 years practical eCommerce and data management experience
• Good knowledge on BI/Data Warehouse concepts, including Star Schema and aggregation processes. Excellent analytical, co-ordination, interpersonal, leadership, organizational and problem solving skills, ability to adapt, learn new technologies and get proficient in them very quickly

TECHNICAL SKILLS:

Languages: C#, ASP.NET, JavaScript, VBScript, Java, C, C++, SAP Basis

Technologies: eCommerce, Data warehousing, Enterprise Resource Planning (ERP), Relational Database Management Systems (RDBMS), BI, Microstrategy, Supply chain Management

OS and DB: Windows Server Family, MS SQL Server, Oracle

Analysis/Reporting Tools: Business Objects, Microsoft Analysis Services, MS SQL server 7.0 OLAP services, Oracle OLAP, Oracle Reports, and Informatica Power Analyzer

Oracle 10g/9i, MS: SQL Server 2005/2003,Tera data, DB2 UDB and MS Access 2000/2003/2007

ERP/Tools: SAP Basis, SAP BI, Microsoft Visual Studio 2005, 2010, Telerik, SAP Logon

Operating Systems: Unix, Windos Server, Windows NT/2000/XP, IBM-AIX, Solaris, Linux &Dos

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Sr. Analyst - Automation

Responsibilities:

• Requirements elicitation with Business Partners, Business Architects and End Users, in order to document Functional/Non-Functional Requirements.
• Used Agile for software development.15 Sprints (3 weeks print).
• Created Business Rules and captured Business Data Elements in alignment to Functional requirements.
• Facilitated working/ discussion/ review sessions with Product Owner, Business Partners, Subject Matter Experts (SME), Test & Design teams in order to create User Stories and Acceptance Criteria.
• Engage in Daily Scrum meetings with SME's, Design/ Test teams.
• Prepare various Use Cases for different processes including Use Case Diagrams for individual processes as well as over-all Process Flow/ Business Flow diagrams.
• Was involved in managing the Daily Standup meetings and also ensured that quality standards were enforced as per the build-release schedule.
• Prepare Test Cases for User Acceptance Testing (UAT) and perform various high level systems testing on daily basis in order to review state specific exceptions, which may Pre Populate different forms using triggering rules, with respect to various functionalities of the application including generation of different forms in different scenarios, Discounts calculation, product eligibility etc.
• Worked on Commercial lines Property and Casualty Insurance including policy and claim processing.
• Capture Business Volume Metrics(BVM) data including User groups, Business Drivers, Business Activities, and Use Cases & Deployment Data into the BVM Repository.
• Facilitate meetings with Performance Test engineer to enable them to utilize data captured as part of Business Volume Metrics for Various scenarios while executing system performance testing.
• Managed an offshore team consisting of 6 resources with following activities:
• Offshore queries resolution.
• Assigning tasks.
• Bringing the team to the same page, in order to minimize errors with the requirements.
• Review Wireframes, Content Component Library (CCL) and User Interface Specifications (UI Specs) to sync all these Documents with Functional Requirement Documents and maintain consistency in the documents.

Environment: Automation Anywhere, MS Suite, PL/SQL, MS Visio, Machine Learning, NLP, Micro Focus Rumba 8.0, IBM Notes, Snagit 10, BVM Repository, MS LYNC.

Confidential, San Jose, CA

Sr. Business Analyst ( SAP Basis/ Automation )

Responsibilities:

• Facilitated and managed meeting sessions with committee of SME’s from various business areas such as Accounts and credit cards and created a Business Requirement Document.
• Did post analysis of the business requirements of online banking service applications by analyzing the Risks associated and strategies used to assess and mitigate them.
• Designed and developed Narrative Use Cases, Use Case Diagrams, Class Diagrams and Sequence Diagrams using MS Visio to define the Business Process.
• Implemented End to End SYSTEM PREP Validation process Automation (RPA) using UiPath and also for Installations of Dev & QA systems.
• Transports to Production (troubleshooting issues related to transports)
• Responsible for all aspects of SAP Basis Administration, system installation, upgrades, database management.
• Performed Short dump analysis, managing lock entries, lock/unlock transaction codes, System Copy/refresh for R/3 system and applying OSS Notes
• Facilitated JRP sessions between technical and regulatory teams for meeting requirements as well as solving problems on a daily basis such as, but not limited to classifying and documenting new change requirements during change management, dealing with multiple product teams, tracking delays and documenting errors.
• Kernel Upgrades and Support Pack implementation in Dev and QA systems.
• Participated in performance analysis and performance tuning in all production Systems.
• Provide problem determination and resolution services for Security related issues.
• Maintain customer focus and customer satisfaction throughout by gaining their respect, credibility and rapport

Environment: SAP Basis, MS Visio, UiPath, AA, SAP R/3, Citrix, OSS Notes, Windows, .NET 4.6, UiPath, PoC

Confidential -San Jose,CA

Sr. Business System Analyst

Responsibilities:

• Involved in gathering the requirements that were critical to the business process flow and using those requirements for the Business Requirements Document (BRD)
• Conducted JAD sessions with Subject Matter Experts (SME’s) to obtain domain level information, interviewing and asking detailed questions and carefully recording the requirements in a format that can be reviewed an understood by both business and technical team.
• Applying Support packs and Kernel Upgradation, Time based and event based Scheduling of background jobs and monitoring them
• Client Administration including client copy / export / import / delete
• User Management like User Creation, deletion of user, users locks
• Assigning Roles to users. Transport setup and management
• Download and applying Support Patches and SAP Notes
• Performance monitoring and fine tuning
• Maintaining Profile parameter, Analyzing short dumpsd, Performing Pre & Post System Refresh activities
• Resolving tickets on daily basis related to demo servers.

Environment: MS Visio, Automation, SAP Notes, Patchs, Upgrades

Confidential

System Analyst

Responsibilities:

• Understand the new requirements, change request, in-field reported technical issues
• Actively involved in requirement, code, and change request reviews.
• Worked as SQL Developer
• Part of database design team.
• Writing SQL queries for working on enterprise level client databases.
• Writing and optimizing stored procedures and functions.
• Code review of the peers

Environment: MS Windows Server 2003, MS SQL Server 2005, C#, ASP.NET, JavaScript, .NET Framework 3.5

Confidential, Redmond, WA

Business Analyst

Responsibilities:

• Participated in the KT sessions of the RRDDW project and understood the aim, requirements and architecture of the project.
• Understood the review cycle of the project. Analyzed and reviewed the release requirements and Solution Design with the Designers so as to have proper understanding of the requirements.
• Studied functional document to understand application flow of MIS.
• Identified critical issues while deploying application on Windows Server 2003 and resolved them.
• Debugged through the C# code to understand different libraries and functionalities within MIS
• Worked actively with an outgoing resource to receive KT and understand the roles and responsibilities performed by him in the project.
• Worked on performance enhancement of graphs using lookups, in-memory joins, parallelism concepts, etc.

Environment: C#, ASP.NET, JavaScript, .NET Framework 2.0, MS Windows Server 2003, MS SQL Server 2005