SUMMARY:

• Over 9+ years of IT experience as a Technical Business Analyst and Scrum Master with Expertise in healthcare, Insurance, legal and Retail industry
• Creative and innovative thinker, team player with excellent communication and analytical skills, bringing energy, enthusiasm and leadership to problem resolution and Solution Development.
• Proficiently organized and facilitated daily scrum, sprint reviews, retrospectives, sprint and release planning.
• Collaborated closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria were agreed upon and stories were ready for sizing.
• Effectively tracked team’s progress, including burn down, velocity and release forecasting.
• Expertly promoted continuous improvement and helped teams increase productivity and foster innovation.
• Comprehensive knowledge of Software Development Life Cycle (SDLC) including Requirements, Analysis/Design, Development, and Testing
• Expertise in Agile - Scrum Methodologies as Product Owner and Scrum Master.
• Knowledge of Web Portal, DSS, and System documentation.
• Expertise in requirements gathering by conducting interviews with end users.
• Extensive design experiences in UML, using MS Visio focusing on Use Case diagrams.
• Experience in defining Test Cases, creating Test Scripts, analyzing bugs, interacting with QA / dev teams in fixing errors and User Acceptance Testing (UAT).
• Experience writing SQL queries and optimizing SQL queries. (Inner and outer joins).
• Good conceptual understanding of Data Warehousing. Proven experience in complete project life cycle - Design, Development, Maintenance and Documentation of Enterprise Data Warehouse, Data Marts, and Operational Data Stores (ODS)
• Proficient with web technologies viz HTML, XML, Web Services, SOA, Ektron and Alfresco.

TECHNICAL SKILLS:

Operating Systems: Windows, UNIX, MAC OS.

Agile tools: RallyDev, JIRA Agile, TFS, Scrumage, zendesk

UML Tools: MS Visio, Rational Rose, ArgoUML, MDA

Test Management Tools: HP Quality Center, Mercury Test Director, ALM, Jira, CaliberRM

Databases: Oracle, SQL Server, MySQL, Access, Toad

Web development: XML, HTML, JavaScript, Drupal, Ektron, Share Point

IBM InfoSphere MDM: RDM, Iguana HL7 Interface Engine,IBM Lotus Note,VMware,Drupal

BI: SSRS, SSAS, Tableau, Cognos

PROFESSIONAL EXPERIENCE:

Confidential, Trenton, NJ

Information Technology Analyst

Responsibilities:

• Applied Agile practices to create efficient and enhanced user experience for Web and Mainframe applications. Being a SME for two main applications, central resource for Business, ITO, Network, Web, QA, Developers and UX/UI teams in moving Projects end-to-end.
• Interviewed stakeholders via site visits and/or offline communication to understand work flow and build on Business Requirements and Functional Documentation, create mock-ups, Presentations & User Guide PPTs for different applications, Use Cases, QCs, Process Diagrams, etc. for internal and external teams.
• Worked with Snr. Management to justify upgrades and/or enhancements. Once approved, collaborated with ITO, Network Team and Web Team to translate requirements and create specs.
• Provided in-class/Skype in-class training for users across 21 counties.
• Conducted Regression, Integration and Performance testing to validate build requirements.
• Analyzed cross-functional applications impact and dependencies for work-flow/system dependencies.
• Environment: Web and Mainframe Applications, DB2, PEGA, HP ALM, Visio, Adobe Creative Tools, MS Office Suite, SnagIT, SQL, Sharepoint, Wireframes, Prototypes, etc.

Confidential, Windsor

Business Analyst/Scrum Master

Responsibilities:

• Prepared test plans and test cases in agile/scrum methodology based on the Story aligned for the current sprint.
• Started as a Business Analyst and moved into an Agile Systems BA/Scrum Master role.
• Engaged in the company initiative from being a Plan Sponsor (non-consumer) to adding a Direct to Consumer approach. Project: "Connect2: Digital Direct to Consumer - User Engagement Project".
• Collaborated with external vendors’ - ‘Sapient Nitro’ (Design) & ‘Morningstar’(Data) - local and offshore developers, system architects, delivery managers UI/UX designers and Product owners to create, refine and groom Sprint Backlog.
• Led with Sprint ceremonies, tracking project course.
• Central resource within the PMO - Product Owner, Project Manager, Developers, Quality Assurance team members, Designers, Solution Architect, Delivery Management & Confidential ' Vendors.
• Provided expertise with Census Demographics, Market Segmentation, Marketing Information Tools (skills acquired from an early career position at Nielsen) to define clusters within population to target with Retirement Guidance Strategies.
• Introduced weekly Root Cause Problem Solving/Ideation & Collaboration.
• Took lead during times when team was struggling between sprints/with ‘show-stoppers’ and provided direction to get into ‘Green’ mode again.

Environment: JIRA, Visio, HP ALM, Version 1, MS Office Suite, Balsamiq, Visio, Salesforce, Wireframes, Prototypes

Confidential, East Windsor, NJ

Business Analyst/Scrum Master

Responsibilities:

• Creating Test Strategy, Test conditions and Test cases using Requirements and Design documents.
• Consulted for various clients including Citi Global Wealth Management, Satyam Infotech, etc.
• With each assignment and formal study, built on SDLC know-how including Waterfall, Agile Scrum, ScrumBan (Scrum/Kanban hybrid), XP, etc.
• Brought value to each client within their development lifecycle by providing expertise, depending on client’s stage, project and need.
• Prepared Waterfall and Agile Scrum Business and Functional Requirement Documents, while becoming a resource for Business facing clients and IT i.e. Developers, Architects, Delivery Managers, QA, UAT teams.
• Developed expertise in writing User Stories, Use Cases, Flow diagrams, Managing Scrum Teams during all ceremonies, Product Backlog, Estimation, Burndown charts, etc.

Environment: MS Office Suite, SharePoint, JIRA, SnagIT, HP QC, Visio, Salesforce, etc.

Confidential, New York, NY

Business Analyst/Scrum Master

Responsibilities:

• Prepared test plans and test cases in agile methodology with the help of SMEs.
• Gathered the requirements from the stakeholders through one-on-one interview and grouped interview sessions.
• Facilitated Scrum ceremonies including Daily scrum meetings, Sprint planning, Sprint review, and Sprint retrospective.
• Followed Agile values and principles as outlined in the Safe Agile Framework (SAFe).
• Conducted White Board Sessions to train Scrum Development Team and Product Owner about Scrum Ceremonies.
• Assisted product owner in converting high-level requirements EPICS into small User Stories as well as tasks.
• Played a pivotal role in setting up User Acceptance Criteria for user stories to be accepted by the business.
• Made sure user stories are according to INVEST criteria.
• Assisted Product Owner in the prioritization of the user stories and used various techniques such as MOSCOW method, weighted shortest job first and whole team sorting.
• Facilitated Backlog Grooming Sessions for the Project Backlog so that scrum team understand the upcoming tasks.
• Created and maintained the Project Backlog in Rally based on the requirements gathered.
• Performed GAP Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Assisted in designing User Interface by creating Static and Dynamic Prototypes using Balsamic.
• Collaborated with system architects and developers to create the blueprint of Web service Orchestration Process to implement the Portfolio Drift Alert feature.
• Responsible for identifying and documenting business rules for the business logic.
• Conducted Estimation Training Sessions for the scrum Development team to help them better estimate the efforts required for completing user stories based on Relative Sizing technique.
• Used JIRA project management software for creating the Sprint Burn Down and Burn Up charts, velocity charts throughout the sprints to track velocity as well as determine capacity of the development team.
• Ensured that Definition of Done (DOD), Definition of Ready (DOR) and Acceptance Criteria are defined.
• Experienced in participating Scrum of Scrum meetings for insuring Cadence.
• Responsible for Acceptance testing the stories after development and approving them for completion.
• Facilitated User Acceptance Testing (UAT) sessions where the stakeholders would analyst and understand the capabilities of the product that was released.
• Helped improving the process and practices by identifying improvement areas through retrospective meetings.

Environment: Agile SAFe, Rally, Microsoft Office Suite 2012, MS Visio 2012, MS Project 2012, Windows XP, EXT.js 6.0, SQL Server 2012, Postman, ASP.Net, Balsamic, HP QC v11.0

Confidential, New York, NY

Scrum Master

Responsibilities:

• Stepped up as a Scrum Master and worked with the product owner and self-organizing, cross functional team members for tracking project dependencies outside of the project team's control and escalating the issues as necessary.
• Facilitated, coached, and guided the teams on values and principles of Agile and Scrum.
• Managed and groomed Product backlog items from time to time.
• Assisted product owner in converting high level requirements EPICS into small User Stories as well as tasks related to PCI.
• Facilitated the Sprint Planning meeting, Daily Scrum, Sprint Review and Sprint Retrospective meetings.
• Used Rally to keep a track of user stories and track project progress through burndown and burnup charts.
• Assisted team and Product Owner with making appropriate commitments through story selection, sizing and task definition.
• Made sure user stories adhere the INVEST criteria and assisted the product owner in prioritizing the backlog item using MOSCOW technique.
• Played a pivotal role in setting up User Acceptance Criteria for user stories to be accepted by the business.
• Responsible for resolving various impediments affecting the progress of the project with the help of product owner for improving the velocity of the project and help team members work in a faster manner.
• Met goal of addressing and resolving issues within 24 hours and track and communicate team velocity.

Environment: Hybrid, Microsoft Office Suite, Microsoft Visio, Microsoft Project, SQL, JAVA development, DB2 database