SUMMARY:

• 8+ years of experience as Business Systems Analyst in business process analysis, requirements modeling, and development of web based, and client/server applications in diverse domains such as Telecommunications, Indirect Tax, Energy & Utilities, Computers, and Oil & Gas.
• Hands - on experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Iterative, Agile, Rational Unified Process (RUP), other internal SDLCs, and technology delivery frameworks.
• Experienced with Agile (Scrum) techniques by walkthroughs, sprint planning, and sprint retrospective for user stories, story points, product/sprint backlog, burn-down/burn-up charts, iterations, velocity, pair programming, and test-driven development (TDD).
• Expertize in requirement elicitation techniques through JAD, JRP, brainstorming, interviews, walkthroughs, and survey/questionnaires, involving stakeholders, SMEs, vendors, users, developers, and testers to act as a scribe to provide complete, and unambiguous results from design to delivery.
• Experienced in eliciting Business, and Functional Requirements, conducting Gap, Risk, and Impact Analysis.
• Developed Use-Cases, Businesses Process Modeling, Presentations, s, and Knowledge Transfer manuals.
• Proficient in creating Sequence, Collaboration, Activity, Class diagrams etc.
• Contributed towards Project charter, Vision statement, Requirements traceability matrix (RTM), with OOAD approach, and Unified Modeling Language (UML) to represent business requirements, and user expectations.
• Hands on experience with Integration tools such as MS Visio, Visual Paradigm, Rational RequisitePro, Rose, ClearCase, and DOORS to design As-Is & To-Be, use-case, process flows, workflows, wireframes, activity, and entity-relationship diagrams (ERD) by business process modeling notation (BPMN).
• Created XSD data mapping for interacting host, and client applications in SOAP & RESTful web services by triggering live URLs for mock XMLs. Monitored transactions by viewing log files in UNIX environment.
• Well-versed with project management phases such as Change management, Quality Assurance, Defect tracking, Bug reporting, System integration points, and Project scheduling.
• Documented Test Plans, Test Cases, Test Scripts, Test Procedures, and Test Data for various applications.
• Experienced with Data Mapping (Source to target).
• Provided live Demos, s, knowledge transfer (KT) sessions, and Presentations on software tools, and business processes to clients, stakeholders, and project teams.
• Possess strong written, verbal, and presentation skills effectively communicating across Cross-functional - onshore, and offshore teams.
• Calculated Project estimation, and Function points for justifying full time persons, and financial funding.

TECHNICAL SKILLS:

IBM: Rational RequisitePro, Rational Rose, Rational ClearCase, UML 2.0MS Visio, BPMN

Framework/Methodologies: Agile (Scrum), Waterfall, Rational Unified Process (RUP)

Requirement Management Tools: MS Office, HP ALM, Rational DOORS

Quality Management Tools: HP QC, HP ALM, JIRA, VersionOne, MS Test Manager

Internet Technologies: HTML, XML, SOAP UI & RESTful web services, JSON

RDBMS/ Databases: Oracle 9i/10g/11g/ADF, DB2, Teradata, MS SQL Server 2012/2008

ETL/Reporting Tools: Clover, Crystal Reports, Business Objects, Cognos, SSMS, SSRS

Project/Change Management Tools: MS SharePoint, Smartsheet, IBM Technology Development Platform (TDP)Rally, JIRA, HP SM, TFS, MS Project Professional, MS Visio, Project EstimationCharismatek - Software Metrics Function Point WORKBENCH

Programming Languages: SQL, PERL, JAVA, HTML, Linux

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• Defined functional, technical requirements and modelled business processes based on client inputs to build web, and mobile applications.
• Created System Requirement Specifications (SRS), Functional Requirement Document (FRD), and Business Requirement Document (BRD) from stage of business development to initiation of development in Agile (Scrum), and Waterfall projects.
• Involved in conducting meetings, and requirement gathering processes to be able to write user stories, and use cases in VSTS, and Jira for SaaS, and ERP applications.
• Co-ordinated with developers to code review for applications built in Angular JS, Node JS, Laravel, and .Net.
• Conducted power point s, and KT sessions for junior developers, and QAs to meet project goals.

Environment: Oracle 11g, Waterfall, Agile (Scrum), SQL, XML, SOAP UI & RESTful web services, UML, UAT, VSTS (Azure Devops), JIRA, Angular JS, Node JS, Laravel, .Net, PHP, Axure, SaaS, ERP

Confidential, Rochester, MN

Sr. Business Analyst

Responsibilities:

• Elicited functional requirement, and refinement into non-functional requirements, definition of, and adherence to business rules.
• Appropriately documented SOPs for all requirements, and refinement to the level of a product specification, and analysis of requirements to ensure they effectively meet business needs.
• Build Lab tests in all Soft modules supporting various Mayo locations - Minnesota, Arizona, Florida, New England & various others.
• Ensured all requirements are clearly understood by all team members and adequate traceability of requirements, work with Product Manager, and Test team for change management for existing requirements.
• Drafted use cases, user stories, data flow diagrams, and process diagrams to define standard operating procedures (SOPs).
• Executed Laboratory processing, and Test Implementations with requirements management and issue tracking tools by aligned File definition, and Build processes for Laboratories.

Environment: Technical writing, UML, UAT, HP QC 11.0 / ALM, LIST-IT, Tableau, Epic, Cerner, Lab Test Catalog, MICS Lastword, MayoAccess-Atlas, SCC Soft - SoftAR, SoftBioChem, SoftCSM, SoftCyto, SoftFlow, SoftLabMic, SoftMOL, SoftPathDX, SoftRnV, SoftRptDesigne, SoftScape, SoftTotalQC, Citrix, Canned messages

Confidential, Middletown, NJ

Sr. Business Analyst/Systems Engineer

Responsibilities:

• Interacted with tier-2 functional architects, users, and subject matter experts (SMEs) on a daily basis to gather requirements for applications’ retail, and wholesale users to design, price, propose, and contract (DPPC) from hand-off to service delivery with COE approval.
• Interviewed subject matter experts (SMEs) from interacting applications, and reviewed vendor based documentations in PRISM to maintain up-to date requirements in shared drive, and Lotus Notes repository.
• Wrote business value agile user stories, and assisted Scrum Master to assign iterations following with sprint planning, burndown charts, and velocity in Rally maintaining application development on project schedule.
• Drafted, and mapped High-Level Design ( HLD) with respect to System Requirement Specifications (SRS) for Waterfall projects in IBM Technology Development Platform (TDP) to track development, meet test criteria, and updates by IT / funded change request (CR).
• Handled end-to-end multiple project phases, and schedules entailing request for proposal, project charter, scope, work breakdown, cost & time analysis, code, quality, and risk management by estimating efforts, and team agreement with delivery deadlines.
• Resolved users’ open issues with developers, and QA on call with users by addressing to production tickets in USH portal, and HP QC.
• Validated reports, and end-to-end application flow using free hand/ad-hoc SQL, stored procedures, and combined queries.
• Monitored log files in UNIX environment, and requests/responses XMLs for validating front end - Oracle ADF, and back end - Oracle 11g values of application sales flow.
• Developed test plans, and test cases in co-ordination with QAs for manual, regression, and performance testing.
• Hosted live demos, and walkthroughs for end users, higher management, functional architects, and project teams. Developed PowerPoint presentations, and for mentoring BAs, and SEs.
• Calculated initial project estimation, and project release function point influencing funding from Confidential &T to IBM.

Environment: UNIX, Oracle ADF, Oracle 11g, Waterfall, Agile (Scrum), SOA, SQL, XML, SOAP UI & RESTful web services, UML, UAT, HP QC 11.0, HP ALM, IBM Technology Development Platform (TDP), USH portal, e-biz, Rally, Function Point Workbench 7.0

Confidential, Dallas, TX

Business Data Analyst

Responsibilities:

• Interfaced between business, and Data management teams, Client managers , and Informatics teams for all data, software, hardware, and Agile (Scrum) process development activities on a daily basis.
• Performed Requirements analysis by gathering both Functional and Non-Functional requirements based on interactions with process owners, stake holders, document analysis, and represented in Requirements Traceability Matrix (RTM).
• Developed Use-Case diagrams, Business context diagrams, and flowcharts in MS Visio .
• Designed processes as a part of Data governance to define roles, responsibilities, and procedures for enterprise data access, and security.
• Identified, and documented additional Data cleansing needs, and consistent error patterns that could diverted by modifying ETL code. Worked extensively with Clover ETL to perform UAT before COMPASS database upload in HIPAA compliance.
• Extracted data from SFTP tool to maintain, and protect data integrity. Performed business and data analysis by using SQL scripts for QA, and Clover graphs for refining flat file data.
• Wrote ad-hoc queries for debugging, and data cleansing using T-SQL commands, hand-editing, and bulk imports.
• Created master mapping document (Source to Target).
• Ran SQL queries for QA, reporting, and data validation.
• Identified system interfaces converting response to change control process requirements.
• Developed Use-case, Flowcharts, Activity/State, and Sequence diagrams for developers, and stakeholders to understand business processes.
• Conducted UAT coordinating with QA team in test cases documentation review, and updated in QC. Generated accurate data reporting with SSMS, and MS Access.
• Administered SharePoint, and Smartsheet for permissions, access, business documentations, and status updates as part of team management.

Environment: UNIX, Agile (Scrum), RUP, HP QC 10.0, Oracle 10g, SFTP, SQL, T-SQL, SSRS, SSMS (SQL Server), Clover ETL, COMPASS, SharePoint, Smartsheet, Rational RequisitePro, HIPAA, gap analysis, UML, UAT

Confidential, Houston, TX

Business Analyst/Quality Analyst

Responsibilities:

• Identified, and involved with key stakeholders, contributors, operations, and technical resources in participation of project scope, resource planning, and release coordination for both Agile (Scrum) and Waterfall projects.
• Attended Scrum meetings with Stakeholders, Product Owner, Scrum Master, Developers, and QA team.
• Conducted Gap analysis to regulate gaps in requirements, and conveyed to various modules of project.
• Prepared Business Process Models that includes modeling of all the activities of business from conceptual to procedural level.
• Prepared Workflows to analyze As-Is and To-Be scenarios, designed new process flows.
• Performed Phase Testing using ArcGIS to refine Houston Electric Distribution Network components.
• Rectified phasing errors using ABB - Ventyx applications with ArcGIS analysis through ad-hoc testing in CNP Distribution Houston Network model to be part of Intelligent, and Smart Grid.
• Submitted error logs to Work Orders Tracking System (WOTS) on GIS portal for onsite validation team.
• Ran Load Allocation, and Unbalanced Load Flow (UBLF) analysis to investigate Fault location, estimated time of restoration (ETOR), and Recloser operations.
• Wrote business/test documentation, and scripts for EMS, OMS, DMS, IVR, GIS, DSCADA, Service Suite, and netCADOPS for both desktop, and mobile iOS applications.
• Analyzed vendor based system documentations to develop Process flows, Test cases, and Test scripts including IVR systems like Genesys, and CenturyLink.
• Implemented UML based design for Use-case, Data flow, Activity, and Sequence diagrams using Rational RequisitePro, and MS Visio on approved requirements.
• Imported bulk data to SSMS to run ad-hoc SQL queries for periodic DB build.
• Provided production support to resolve ongoing issues by functional, end-to-end, and regression testing.
• Mentored Texas Tech University interns on Smart Grid apps, and Phase testing techniques.
• Updated documents, and metadata on SharePoint site, managed users, security groups, and permissions.

Environment: UNIX, PERL, Agile (Scrum), Waterfall, HP QC 10.0, Oracle 10g, SQL, SSMS (SQL Server), TFS, UML, Rational RequisitePro, ClearCase, ClearQuest, DOORS, ABB Network Manager - ORMap 7.2, ABB - Ventyx s/w - OMS, DMS, GIS DSCADA, Service Suite, netCADOPS, PSE, ArcGIS, WOTS, Intelligent Grid, Smart Grid, Load Allocation, UBLF, MS Office (Word, Excel, PowerPoint, Visio, Access, Project), SharePoint

Confidential

Sr. Client Technical Support Associate

Responsibilities:

• Assisted American business, and home users by core voice and back end process for technical support needs.
• Troubleshot both hardware, and software components supplied by Dell, and 3rd parties for complete resolution.
• Multi-tasked by using several Dell tools, and software simultaneously to handle in, and out of warranty systems.
• Created case notes in Siebel with proper format.
• Diagnosed wireless adapter networking and sharing configuration.
• Facilitated customers for shared folders, devices & printers by installation, and troubleshooting.
• Maintained Windows, upgrade & updates including MS Outlook configuration, backup, restore, and troubleshooting.
• Updated antivirus, & virus protection.
• Rectified issues related to Internet Explorer 6.0 & 7.0 involving complicacies such as TCP/IP stack rebuild.
• Mitigated issues such as Windows registry corruption, blue screen errors and RAID configuration.

Environment: Windows XP / Vista, Siebel, Dell Connect, Avaya, Dell DataSafe, Dell Dock, McAfee

Confidential

Site Engineer

Responsibilities:

• Worked closely with the design team to define Electrical installations symbols as per Bechtel Standards.
• Involved in project control bar graphs representing project progress for different facilities.
• Held meetings with Site Supervisors to define design solutions to get amendments in the Engineering drawings.
• Worked extensively with MS Excel (Macros, VLOOKUPS & Pivot Tables) with proficiency with Word, PowerPoint, Access and Lotus Notes.

Confidential

Contractor - Super Electricals

Responsibilities:

• Worked with all members of the project team, following project ensuring business objectives are met as per engineering standards, and drafted requirements.
• Involved in Project Control in conjunction with Business, and IT areas.
• Worked as a sub-contractor for Indian Oil Corporation Ltd. project for cable laying and lighting refinery facilities.
• Created work orders for pricing, and approval with product specifications.
• Matched materials with engineering standards for proposals.