Objective: To attain a challenging and rewarding position that enables the utilization of my business analysis and project management skills

Highlight of Qualifications

• Decisive, action-oriented and results-focused professional offering 10-years in project management and business analysis in highly collaborative cross-functional (business and technology) environment
• Experience in Software Development Life Cycle (SDLC) – planning, documentation/analysis, design, testing, implementation, and post-production support
• Sound knowledge of project scheduling, business processes, and project management methodology
• Experience in eliciting and managing requirements on high visibility IT projects.
• Highly focused in supporting complex, deadline driven assignments; able to identify goals, priorities and resolve issues in the initial stage to ensure that projects are delivered on time, within budget, adhere to high quality standards and meet client expectations
• Proven track record of accurately completing research, reporting, providing comprehensive executive level report and inventing creative ways to improve project success
• High degree of qualitative and quantitative analytical skills in analyzing, evaluating, and improving the efficiency of operations; adept at developing and maintaining processes that increase efficiency and achieves the company’s objectives
• Exceptional project and team management experience covering large and small scale projects
• Solid verbal and written communications skills. Effective skill in building excellent rapport with clients and team
• Successful leadership and management experience; assumed management/lead roles and demonstrated exceptional analytical and interpersonal skills used in project development and implementation
• Proficient in an array of applications: Microsoft Office (MS Excel, MS Project, MS PowerPoint, MS Publisher, MS Visio, MS SharePoint, MS FrontPage, MS Word ), Lotus Notes, Deltek, SPSS, Flash, Adobe Photoshop/Illustrator, Basic SQL, SAP (ERP/CRM), Peoplesoft 8 (HRMS/CRM), and Oracle 9/10 (ERP) functional user)
• Sound OS expertise (MS 2000, MS XP, MS 2007, MS Vista, MS Windows 7, Linux and MAC OS X)

Work Experience

August 2007 - Present, Project Consultant/Controller, Analyst (Consultant/Contract Services) Confidential,May 2009 – Present (Short-term project)

• Oversee project management, communications and assist with reporting as follows: analyze operating procedures to devise the most efficient methods of accomplishing work: review work structure, such as organizational change, communications, information flow, and guidelines within the PMO.
• Provide support and guidance in process improvement; analyze streamlines and provide governance for policy guidelines. Develop and maintain program plan; identify and quantify risks, recommend risk avoidance and mitigation plans.
• Gather information from existing documents and from subject matter experts in order to develop/draft and update data, such as management directives, white papers, user manuals, surveys, decision papers, assessments, briefings, and procedural documents. Provide quality assurance for internal and external documents, reporting, and deliverables; create and maintain PMO templates.
• Conduct research and analysis, develop/review, and maintain measurement techniques/tools for reporting and tracking. Support accomplishments, lessons learned and progress reporting; responds to task and initiative requirements and tracks priorities.
• Gather and organize information on work structure including present operating procedures. Analyze data gathered, develop information, and consider available solutions or alternate methods of proceeding. Organize and document findings of studies and prepare recommendations for implementation of new procedures.
• Act as designated liaison with the Information Technology sector in performing system/workflow and project analysis of division/office processes.
• Develop and update functional/operational manuals outlining established methods of performing work in accordance with organizational policy.
• Analyze inconsistencies or problems in applications of policies and implementation of major programs for management appraisal, review, and improvement within units while developing organizational proposals involving extensive analysis and recommending significant changes in workforce distribution, and/or functional responsibilities.
• Analyze proposed process changes to determine effect on overall work stream, and coordinates recording of modifications for management control
• Prepare and update project schedules and the installation/configuration of authorized technology and process solutions; integrate planned activities with all affected division/office operations to minimize business disruptions. Monitor multiple projects including the planning and implementing new computer equipments, sites, and services. Monitor and evaluates progress and success or failure of project. Develop and maintain a master program schedule/milestone plan that includes historical data as well as current activities and maintain a comprehensive program documentation library.
• Perform share drive management, intranet site content management, and requirement gathering for central repository development (SharePoint).

Confidential,Finance & Reporting Department August 2008 – March 2009 (7-months project)

• Responsible and accountable for project management and business analysis directed toward strategic financial and organizational objectives in the PMO group. Worked in conjunction with the Project Manager IS to manage the budget and asset plan (3.7 million dollars) during the go-live phase. Ensured that the budget plan and asset tracker was continually updated. Performed auditing/analysis on project invoices and monthly actuals/charges; Provided financial/accounting reports in MS Excel; communicated directly with Project Manager IS regarding status & progress of initiatives and current financial status of project; participated in financial reviews
• Maintained continuous alignment of financial scope with business objectives and made recommendations when necessary to enhance effectiveness toward the business result. Collaborated directly with business units to access the financial impact of business requirements and to reach consensus on alternative solutions when necessary in an effort to maintain a consistent fiscal structure. Identified and analyzed budget requirements and defined the scope of activities required to address issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate
• Tracked, analyzed, and managed project funds against budgeted amounts. Created, maintained, tracked, and analyzed financial information; responded to financial reporting requirements; provided financial reporting/metrics and management; financial analysis, reporting, metrics development. Responded to vendor and senior management financial inquiries; supported cost evaluations and checkbook management.
• Provided development support and maintenance on cost model; reconciled project costs and actual expenditure. Performed invoice/PO reconciliation, tracking, analysis, documentation, and management.
• Responsible for mapping WBS entities to POs and actuals for asset/budget model accuracy and classifying assets by capital vs. expense; Responsible for providing proper documentation of financial records, so accurate budget forecast could be formulated
• Performed GAP analysis, project tracking and asset/budget management for project assets (software, hardware, actuals/capital, expenses and labor costs)
• Developed, distributed and maintained content in SharePoint site regarding procurement and budgeting
• Responsible for budget management and ad hoc requests as assigned by the stakeholders. Delegated work assignments to Project Specialists
• Implemented project reporting tools that improved efficiency, reduced expenses, labor costs, and maximized profit by automating manual processes
• Liaison with business and functional owners during high-level review sessions to derive and execute action plans, meeting deadlines and standards. Interfaced with business users to prepare and update business process requirements for a new SAP database system and participated in project initiatives related to system and business processes

Confidential,Project I - Investment Banking August 2007 – February 2008 (6-months project)

• Involved in documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting, and updating business requirements; creating, reviewing, and validating process maps.
• Responsible for continuously monitoring and tracking critical activities in the project plan and alerting senior management to the possibility that non-critical activities may be delayed beyond their total float, thus creating a new critical path and delaying project completion. Used Microsoft Project for project tracking and analyzed data in Excel, presented findings in PowerPoint and distributed content in MS Sharepoint. Held accountable for the overall time management of the system release success
• Provided analysis, documentation, testing and implementation support. Participated in testing of software; created a bug tracker to track defects Developed training content, assisted in process modeling; conducted and participated in JAD sessions with system users; assisted with design walkthroughs with stakeholders
• Functioned as liaison between business (stakeholders, executives, business users & project manager) and technical stream (programmers and other IT resources) during high-level review sessions to derive and execute action plans, meeting deadlines and standards and to ensure proper communication and reporting practices as required by stakeholders/functional owners
• Gathered and translated business requirements and provided the impact analysis from functional point of view
• Performed analysis on data extracted from SQL database and presented the report to senior management
• Defined requirements and collaborated on the development of a database system ranking process and analysis matrix for user interface
• Performed requirements gathering via user meetings and reviews of the current system documentation
• Supported data conversion activities and assist in the resolution of conversion issues. Wrote and developed use cases and supporting requirements, designed documents for application development.
• Analyzed results of operations to discover more efficient ways to utilize resources to mitigate operational expenses
• Prepared daily and weekly project status reports, bi-weekly expense reports and detailed monthly reconciliation identifying activities that affected project scope (Estimated project cost, 4.3 million dollars)

Project II – Corporate Real Estate February 2008 – August 2008 (6-months project)

• Supported the PMO management with project development through analysis, documentation, implementation, and post-production support
• Responsible for communicating status to senior management and stakeholders as appropriate. Hands-on experience in creating and updating IT project plans in MS Project and tracking defects in MS Excel.
• Provided ongoing project management support of 5-21 concurrent Wachovia Securities and AG Edwards property merger projects lasting duration of 1-month to 6-months
• Ensured that objectives were accomplished in accordance with outlined priorities
• Delegated responsibilities, designed time schedules and performed workflow analysis. Maintained information on SharePoint and performed documentation related to developing and modifying business processes and workflows.
• Designed metrics/models to more accurately predict project successphases
• Performed monthly internal self-audits and utilized effective problem solving skills within a team-structured environment

June 2005 - August 2007 Confidential,Orlando, FL
Business Systems Analyst/ Project Manager

• Coordinated research, identified research opportunities and managed relationships with vendors
• Provide functional analysis, design process and use case documents, and software development lifecycle (Agile (RUP, XP), RAD) documents
• Wrote and maintained software development lifecycle documentation including requirements traceability matrix, test plans, and training documentation
• Ensured that assigned web projects were designed, developed, and deployed according to theclient standards and processes. Primary business client contact for the project and key interface to the client IS group
• Developed and implemented strategies for data network management system, computer software/hardware infrastructures and search engine optimizations
• Created bug tracker tool for quality assurance in order to identify system defects. Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
• Provided ongoing project management of projects (typically 3-10 concurrent projects lasting 1-6 months depending on budget and customization approach)
• Developed website/database front-end mock-ups using Flash, Adobe Photoshop/Illustrator and MS Power Point
• Responsible for extracting reports from a PeopleSoft database system and providing content management on MS Sharepoint site
• Developed effective working relationship with clients and Information Technology (IT) divisions. Acted as a liaison between clients and outsourced IT departments; performed business analysis, review, and estimation of client requests, prepared and reviewed system requirements and client documentation; arranged and executed detailed test plans/cases. Collaborated with client and IT division in executing requirements and IT framework/platform development
• Key contact for new client testing, system upgrades, and process improvements to ensure integrity and controls
• Responsible for creating, reporting, managing and documenting timely status reports and delegating task assignments
• Supported senior management to identify strategic goals, objectives, scope, budgets and processes for project development
• Developed solution documentation, analyzed solution and validated it to meet business goals and objectives as well as managing change requests effectively
• Formulated solution alternatives that met defined business and client needs and documented operational workflow and financial forecasting. Assisted in creating and mapping business processes in order to track corporate information through data model as well as training users about corporate and marketing processes

September 2000 - February 2005 Confidential,Huntersville, NC

• Responsible for providing project support by performing analytical functions, documentations, maintenance, tracking and reporting on the project plan using MS Project and MS Excel; performed statistical analysis using MS Excel and SPSS
• Continuously monitored and communicated the status and changes that affected the clients’ product/service request. Tracked project status to ensure requests progressed as planned in order to meet/exceed customers’ expectations
• Responsible for the initial project estimating, client relationship management, and creation of project specific Statements of Work (SOW) documentation. Provided presentations and training modules for clients/end users
• Improved management information stream through analysis and modifications of system. Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
• Involved in detailing project mission by developing SOP, process flow diagrams, and timelines
• Gathered data, analyzed specifications, and determined key requirements that successfully met the needs of project outcome
• Interfaced with business users to prepare and update business process requirements
• Supervised a team of 15 employees in charge of consumer support as well as training newly hired employees. Facilitated and documented communication with business users and the consumer support team to develop strategic solutions to foster sales efforts
• Handled the compilation and distribution of financial data and provided executive management reporting from an Oracle database system. Assisted in the completion and maintenance of general ledger of project costs
• Interpreted senior management needs to ensure that products and services were accurately defined for development, costs, scheduling and processing/deployment.
• Coordinated changes that affected the scope of the project and ensured that the changes were accurately defined with appropriate expense allocated for the successful completion
• Boosted profit contributions by developing relationships with local retailers and targeting fast-growing market segments