EXPERIENCE SUMMARY:

• Over 14+ years of IT experience in CRM as Senior Tester, Functional Consultant/Business Analyst, Quality Assurance and Technical Consultant.
• Over 10+ years of experience in full life cycle Software Development experience including Requirements, Analysis/Design, Development, Testing and Coordination as per the Software Development Life Cycle (SDLC) process.
• Worked as a Coordinator between onsite and offshore Teams, understanding requirements and getting the requirements developed by the offshore team and make sure that they adhere to the standards.
• Identifying, documenting and analyzing business requirements specifications (BRS) and software requirement specification (SRS).
• Worked on wide range of programs and projects in application development, application maintenance and testing.
• Experience in Business Analysis and Creating Test Scripts, Executing the test Scripts, Raising the Defects in HP ALM and bringing the defects to the Closure before the Production deployment.
• Experience in requirement gathering, interacting with the client business teams and developers and documenting various business processes.
• Experience in participating and facilitating requirement sessions for project, analyzing requirements and creating user interface design.
• Proficient in creating UML Diagrams including Use Case diagram, Activity diagrams and business workflow chart using MS - Visio
• Proficient in preparing Business Requirement Document (BRD), Functional Specifications (FSD) and User Manuals.
• Writing Test cases for User Acceptance Testing for various applications to ensure proper business compliance.
• Experience in conducting Functional, User Acceptance Test (UAT)
• Worked with the development team to provide an environment ready for testers and end-users.
• Facilitated test plan/test case walkthrough for the business and development teams to obtain feedback and/or approval sign-off.
• Excellent organizational, interpersonal, communications, teamwork, and leadership skills with proven skill to interact across multiple levels of organization.
• Good domain knowledge of Siebel Field Service, Siebel Call Center, Siebel Sales & Siebel Financials businesses.
• Strong Siebel design and development experience including Requirements gathering, Analysis, Design, Implementation, Testing, Deployment, Modifications, Enhancements, Production Support, Planning and Management.
• Experience in Customer Care Management, Helpdesk Integration, Order Management and Quote to Cash Process.
• Knowledge and experience in Assignment Manager & PL/SQL.
• Knowledge of Siebel architecture, Installation methodology, Administration of Siebel Enterprise, Servers, Gateways, Database & Clients, Siebel deployment Activities like importing of sifs and Compilation of repository.
• Ensured quality improvements were continuously evaluated so that tools and techniques could be modified or upgraded to make sure all data being delivered was 100% accurate and complete.
• Kept QA team up to date on any changes to processes or things we needed to know.
• Supported all the Siebel Environments. (Development, Test & Production).
• Performing root cause analysis on defects and building reusable code for defect fixes. Also, ensuring the data quality for the operational systems.
• Hands on experience in Siebel Servers operations like SRF change & bouncing Siebel Server. Also having experience in SRF Migration from One Environment to another.
• Expertise in GUI, Functional, Integration, System, Stress and Performance Testing.
• Siebel Call center, Sales & Insurance Application, Siebel ePharma, Siebel eCommunication, Siebel eAutomotive

PROJECT DETAILS:

Confidential, Austin, TX

Senior Tester & Business Analyst

Responsibilities:

• Worked on understanding the existing system capabilities to fulfill the business requirements adhering to out of the box functionality.
• Gathering business requirements through regular client interactions, Prototypes and workshops to understand the business process and mapping the business process with system requirements.
• Preparing User Stories (Business Requirement) and Acceptance Criteria in JIRA and JAMA.
• Created and executed the Test Scripts in HP ALM.
• Raised and tracked the defects till the closure in HP ALM before the Production deployment.
• In my current role I work as a Business Analyst.
• Collaboration with Product Owners, Tech Leads, and cross-functional teams to write user stories and groom the Jira backlog.
• Collaborate with Product Owners to scrub product backlog and prioritize user stories for upcoming development sprints.
• Collaborate with the Product owner and the UI/UX teams to define click-through prototypes (If applicable) for all user stories to be used as a guide for the development and QA.
• Collaborate with Product and QA team members to define acceptance criteria, and review/approve test plans.
• Schedule and lead sprint planning meeting with the assigned Product owner, Development Tech Leads, and QA to review stories and estimate stories to determine the team's velocity.
• Act as the liaison between Development, Testing, QA and Product to express the business needs and translate user stories and resolve any impediments during the sprint cycle.
• Schedule daily Scrum meetings with Development team, Testing and QA to discuss what each team member accomplished yesterday, what’s planned for today and identify any impediments.
• Collaborate with QA on the test plans and manage UAT process with S.M.E.
• Work with team leads to create agendas for all demo sessions after each development iteration.
• Track and communicate development iteration status to team and management.
• Coordinate user and manage any hand-offs to the formal team.
• Manage relationship with collaborating teams and vendors.
• Review and validate business rules and requirements and obtain all required UAT signoffs.
• Schedule demo sessions with all stakeholder, management, and SME after each sprint.
• Schedule retrospective meeting with the assigned Product owner, development, and QA after each sprint.
• Provide third-tier support for escalated production-related issues from Support and DevOps teams.
• Work with the Development team to resolve and fix code-related issues and follow the Change Management/CAB process to approve/schedule code deployment to production.
• Experience in Application functional Testing, Performance Testing, Quality Assurance, requirement gathering, interacting with the client business teams and developers and documenting requirements, Process Flow Diagram and creating user interface design.
• Co-ordinate requirement gather sessions with the assistance of the client business analysts and technical team.
• Prepare Process Flow diagrams and Functional Requirement documentations for the modules assigned.
• Preparing the data files to run different Batch processes, and then validating the results.
• Preparing Integration Requirement documents covering all the integration required for the system
• Preparing System Requirement documents covering all the requirements and maintained traceability matrix
• Coordinate with different teams to fulfill Business Requirements and System Requirements.
• Getting a sign off for System Requirement Documents and facilitating periodic system walkthrough and demo.
• Created the Test Design Steps in HP ALM Test Plan for the System Integration Testing and Cycle Testing.
• Participate in all the phases of the testing and Assist the User Acceptance Testing.
• Creating user manuals and conducting s for Business on the modules assigned.
• Aligning with testing teams and development team for Quality Assurance for sign off.
• System Test Cases, System Integration Test Cases covering end-to-end business scenarios
• Preparing / signing off User Guide and Application Administration Guide for system usage and application administration
• Signing off User Acceptance Test cases from business requirement perspective
• Coordinating with business users and conducting User Acceptance Tests, triaging defects, tracking and getting the defects resolved
• Coordinating Smoke tests with business users to get the final sign off.
• Preparation of Business Reports.
• Provide post-launch support to business users.

Environment: Putty, WinScp, JIRA, JAMA, HP ALM, SQL Loader, Oracle 10g

Confidential, Austin, TX

Business Analyst

Responsibilities:

• Responsibilities Work as a Business Analyst and Quality Assurance Specialist on understanding the existing system capabilities and designing Oracle Service Cloud application to fulfill the business requirements adhering to out of the box functionality
• Gathering business requirements through regular client interactions, Prototypes and workshops to understand the business process and mapping the business process with system requirements.
• Single point of contact onsite for implementation, to coordinate UAT.
• Preparing Business Requirement in ALM HPQC and getting them signed off.
• Created and executed the Test Scripts in ALM.
• Raised and Tracked the defects till the closure in HP ALM before the Production deployment.
• Experience in Quality Assurance, requirement gathering, interacting with the client business teams and developers and documenting various business processes.
• Experience in participating and facilitating requirement sessions for project, analyzing requirements, Process Flow Diagram and creating user interface design.
• Co-ordinate requirement gather sessions with the assistance of the client business analysts and technical team.
• Prepare Process Flow diagrams and Functional Requirement documentations for the modules assigned.
• Prepared prototypes in coordination with the Development team to make the business understand how the final product looks
• Preparing Integration Requirement documents covering all the integration required for the system
• Preparing System Requirement documents covering all the requirements and maintained traceability matrix
• Coordinate with different teams directly / indirectly interfacing with Gap Analysis vis-Ã -vis Business Requirements and System Requirements
• Getting a sign off for System Requirement Documents and facilitating periodic system walkthrough and demo.
• Created the Test Design Steps in HP ALM Test Plan for the System Integration Testing and Cycle Testing.
• Participate in all the phases of the testing and Assist the User Acceptance Testing.
• Co-ordinate with the IT development team (Offshore and Onsite) to fix all defects raised during testing and ensured Quality of product is maintained.
• Creating user manuals and conducting s for internal teams on the modules assigned
• Aligning with testing teams and development team for Quality Assurance for sign off
• System Test Cases, System Integration Test Cases covering end-to-end business scenarios
• Preparing / signing off User Guide and Application Administration Guide for system usage and application administration
• Signing off User Acceptance Test cases from business requirement perspective
• Coordinating with business users and conducting User Acceptance Tests, Triaging defects, tracking and getting the defects resolved
• Coordinating Smoke tests with business users to get the final sign off
• Provide post-launch support to business users.

Environment: Oracle Service Cloud, Oracle Policy Automation

Confidential, Lexington, KY

Siebel Business Analyst

Responsibilities:

• Responsibilities Work as a Siebel Business Analyst on understanding the existing system capabilities and designing Siebel application to fulfill the business requirements adhering to out of the box functionality
• Gathering business requirements through regular client interactions, workshops to understand the business process and mapping the business process with system requirements.
• Single point of contact onsite for a Siebel implementation, to coordinate UAT
• Preparing Business Requirement in ALM HPQC and getting them signed off.
• Created and executed the Test Scripts in ALM.
• Raised and Tracked the defects till the closure in HP ALM before the Production deployment.
• Experience in requirement gathering, interacting with the client business teams and developers and documenting various business processes.
• Successfully identified trends, best practices, of goals and objectives and areas needing improvement by monitoring calls and providing analysis to agents, supervisors and management.
• Continuously improved monitoring standards by working collaboratively with the entire Q&A team.
• Improved quality assurance performance by effectively coaching Business Team and Agents.
• Experience in participating and facilitating requirement sessions for project, analyzing requirements and creating user interface design.
• Co-ordinate requirement gather sessions with the assistance of the client business analysts and technical team.
• Prepare Process Flow diagrams and Functional Requirement documentations for the modules assigned.
• Prepared prototypes in coordination with the Development team to make the business understand how the final product looks
• Preparing Integration Requirement documents covering all the integration required for the system
• Preparing System Requirement documents covering all the requirements and maintained traceability matrix
• Coordinate with different teams directly / indirectly interfacing with Siebel Gap Analysis vis-Ã -vis Business Requirements and System Requirements
• Getting a sign off for System Requirement Documents and facilitating periodic system walkthrough and demo.
• Created the Test Design Steps in HP ALM Test Plan for the System Integration Testing and Cycle Testing.
• Participate in all the phases of the testing and Assist the User Acceptance Testing.
• Co-ordinate with the IT development team (Offshore and Onsite) to fix all defects raised during testing
• Work with the client stakeholders for any change requests raised during testing.
• Creating user manuals and conducting s for internal teams on the modules assigned
• Provided assistance to the 1st and 2nd level of support teams whenever required
• Work with the client stakeholders during the global deployment of the solution and provide support to the business users post deployment
• Aligning with testing teams to sign off
• System Test Cases, System Integration Test Cases covering end-to-end business scenarios
• Preparing / signing off User Guide and Application Administration Guide for system usage and application administration
• Signing off User Acceptance Test cases from business requirement perspective
• Coordinating with business users and conducting User Acceptance Tests, Triaging defects, tracking and getting the defects resolved
• Coordinating Smoke tests with business users to get the final sign off
• Provide post-launch support to business users

Environment: Siebel Call Center Application 8, ALM HPQC, Lotus Notes

Confidential, Rochester, NY

Siebel Technical Lead

Responsibilities:

• Was involved in Siebel Production Support Activities like monitoring the application performance, daily croned jobs, technical issues related to configuration and scripting.
• Was responsible for fixing the Production issues,
• Understanding client’s requirements and bringing them in a document.
• Responsible to have developed the low Level Design Documents for each module and represent the same to the client along with the Unit test cases and run books for each module and have submitted the reviewed documents to the QC team.
• Reviewing Technical Design Documents, Unit Test Cases & Run Books of peers.
• The migrated modules include Employee, Account, Contact, Opportunities, Activities, Account Position, Contact Position, Opportunity Position, Account Attachments, and Account Notes & Activity Attachments.
• Fixed the Siebel Performance related issues which were impacting the productivity of the users.
• Achieved customer requirements using Siebel eScript / VBScript.
• Created / modified Business Components, Applets and Views, Screens, Business Objects.
• Customized application using Custom Business Services, Workflows, Workflow Policies.
• Customized Toggle Applets, Pick Applets, Shuttle Applets and Associate Applets.
• Involved in configuration of Static and Dynamic Picklists.
• Created / modified MVG Applets, Pick Applets, Multivalue links, Multi Value Fields, Calculated Fields, Joins, Web Templates etc.
• Good knowledge of basic Siebel Administration tasks like creating Roles, Views, Responsibilities.
• Explaining the completed build to the client & design team.
• Coordinated with the onsite team to compose the module release to the client.
• Worked with testing team to resolve, fix testing defects found during unit testing & Systems Integrating testing.
• Production deployment support.
• Provided solutions for improving application performance.
• Defect root cause analysis.
• Defect fixing, defect migration to other environments.
• Servers operations like SRF change & bouncing of Application in non production environment.

Environment: Siebel Call Center Application 8.1.1.4, Siebel Tools, Oracle 10g, Windows XP/ UNIX, PuTTY, Toad., CRM, CITRIX, XML Notepad

Confidential

Siebel Senior Developer, Team Lead

Responsibilities:

• Contribution Involved in a Requirement Gathering, bringing them in a document.
• Responsible to develop the High Level design and low Level Design Documents
• Reviewing Technical Design Documents.
• Created / modified new Business Components, Applets and Views, Screens, Business Objects and Tables related to Siebel Confidential .
• Created Toggle Applets, Pick Applets, Shuttle Applets and Associate Applets.
• Created new Symbolic strings.
• Involved in configuration of Static and Dynamic Picklists.
• Created / modified MVG Applets, Pick Applets, Multivalue links, Multi Value Fields, Calculated Fields, Joins, Web Templates etc.
• Worked with testing team to resolve, fix testing defects found during unit testing & Systems Integrating testing.
• Production deployment support.
• Defect root cause analysis.
• Servers operations like SRF change & bouncing in dev and QA environment.
• Defect fixing, defect migration to other environments.
• Was the SPOC from Offshore.
• Responsible for the deliverables from Offshore
• Involved in Daily meeting with Client to address the progress fo development and to have clarification related to the requirements.

Environment: Siebel eEnergy 7.8, Siebel Tools, eScript, Oracle 10g, Windows 2000/ XP, Toad, XML Notepad.

Confidential

Siebel Senior Developer, Siebel Configurator

Responsibilities:

• Contribution Involved in a Requirement Gathering, Understanding Automotive Business. And bringing them in a document.
• Responsible to develop the High Level design and low Level Design Documents for Siebel Confidential
• Reviewing Technical Design Documents.
• Created / modified new Business Components, Applets and Views, Screens, Business Objects and Tables related to Siebel Confidential .
• Created Toggle Applets, Pick Applets, Shuttle Applets and Associate Applets.
• Created new Symbolic strings.
• Involved in configuration of Static and Dynamic Picklists.
• Created / modified MVG Applets, Pick Applets, Multivalue links, Multi Value Fields, Calculated Fields, Joins, Web Templates etc.
• Explaining the completed design to Client and Data management team.
• Worked with testing team to resolve, fix testing defects found during unit testing & Systems Integrating testing.
• Production deployment support.
• Defect root cause analysis.
• Defect fixing, defect migration to other environments.

Environment: Siebel eAuto 8.0, Siebel Tools, eScript, Oracle 10g, Windows 2000/ XP, Toad, XML Notepad

Confidential

Siebel Senior Developer, Siebel Configurator

Responsibilities:

• Contribution Interacted with Business team and end users in order to get specific requirements for the Client’s needs.
• Used Siebel Tools to create and customize complex MVG Applets, MVL, Links, pick lists, Pick Applets, List Applets, Detail Applets, and Toggle applets, Business Components and Business Objects.
• Involved in defining several object definitions, creating pick lists, pick applet, MVG applet, join, link, and linking to each of the objects defined in user interface layer
• Added additional business logic into the applications like Search Specifications, User properties both at Applet and Business component level, Validations, Calculated, Pre-default value and extension tables and columns.
• Used eScript to perform data manipulation and data validation.
• Designing modifications necessary to the Siebel screens.
• Designed workflow architecture, configured workflow policies, actions and business services for EAI, and Assignment Manager.
• Security Setup - Creation of employees/users, Creation of Responsibilities, Positions (in hierarchy), grant of access to views for responsibilities and Setting up data visibility for positions
• Worked on the major entities from Business Prospective like Contacts, Accounts, Service Requests, Activities.
• Created List of Values and implemented business logic based on the list of values.
• Involved in Unit, System, and Integration testing for Siebel-SAP.
• Extended the Siebel tables through Custom tables and columns and created User keys and Indexes.
• Provided solutions for improving application performance.
• Add, modify, and delete pre-defined queries(PDQ’s)
• Created System Test Cases & Unit Test cases.
• Worked with testing team to resolve, fix testing defects found during unit testing, Systems & Integrating testing. the users, support and maintenance of the application.
• Discussions with client for bug fixing and customization of application.

Environment: Siebel eCommunication 8.0, Siebel Tools, Oracle 9i/10g, Windows 2000, Remedy, CRM

Confidential

Siebel Configurator

Responsibilities:

• Contribution Interacted with Business team and end users in order to get specific requirements for the Client’s needs.
• Used Siebel Tools to create and customize complex MVG Applets, MVL, Links, pick lists, Pick Applets, List Applets, Detail Applets, and Toggle applets, Business Components and Business Objects.
• Involved in defining several object definitions, creating pick lists, pick applet, MVG applet, join, link, and linking to each of the objects defined in user interface layer
• Customize the Business Service to meet the client requirement.
• Designing modifications necessary to the Siebel screens.
• Created Integration object for Siebel - SAP Integration, and developed business service in eScript & used data maps for conversion of data. Used EAI HTTP transport, EAI XML converter and EAI Siebel adaptors.
• Modified eai.cfg file to create configuration parameters for HTTP Service.
• Security Setup - Creation of employees/users, Creation of Responsibilities, Positions (in hierarchy), grant of access to views for responsibilities and Setting up data visibility for positions
• Created List of Values and implemented business logic based on the list of values.
• Involved in Unit, System, and Integration testing for Siebel-SAP.
• Extended the Siebel tables through Custom tables and columns and created User keys and Indexes.
• Add, modify, and delete pre-defined queries(PDQ’s)
• Created System Test Cases & Unit Test cases.
• Worked with testing team to resolve, fix testing defects found during unit testing, Systems & Integrating testing. the users, support and maintenance of the application.
• Discussions with client for bug fixing and customization of application.

Environment: Siebel Call Center 7.8, Siebel Field Service 7.8, Siebel Tools, IBM MQseries Client, Oracle 9i/10g, Windows 2000, Remedy, Emulators, SAP CRM