Business Analyst II Resume

SUMMARY:

Business Analyst with demonstrated success working in the hospital & healthcare industry. Enthusiastic and experienced team member with program management experience. Excels at communication, collaboration and learning new concepts quickly. Skilled in Microsoft Excel/Access, Teradata, Toad, Hyperion, SQL and Doc DNA. Strong analytics professional with Master’s degree focused in Healthcare Administration.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst II

Perform data analysis, identify trends and issues, and provide recommendations on resolution of identified issues.
Improve business procedure, overall workflow efficiencies and effectiveness across various Confidential Products.
Support collaboration between account management team and operations staff and work with account management team to develop materials for client reports and presentations.
Fulfill ad hoc reporting requests and QA client deliverables.

Program Manager

Confidential

Managed daily operations of Third Party Liability (TPL) recovery units, including but not limited to Cost Avoidance, Trauma and Estates.
Worked directly with the client to improve satisfaction.
Generated monthly TPL invoicing and ad hoc reporting.

Caseworker

Confidential

Responsible for the WV Estate recovery program and its daily operations.
Negotiated and adjusted liens for third party representatives involved in tort recovery cases.
Reviewed billing irregularities and credit balance audit invoices.