PROFESSIONAL SUMMARY

More than 35 years’ experience in leading, developing and delivering Enterprise IT projects utilizing both SDLC and Agile methodologies. An IT professional committed to a high level of integrity and professionalism with professional experience in business analysis, analytical and problem solving skills, excellent communication skills and able to see the big picture while paying attention to small details.

TECHNICAL SKILLS

Languages/Tools: Agile, SDLC, ClearCase, HP Quality Center, MS Project, MS Office, SharePoint, Microsoft .NET, Visio 2000, Access, Crystal Reports, Estimator 2000, Alliance, QAHiperstation, FileAid RDX, VSAM, SQL, DB2, CICS, IMS DB/DC, Network Express, WebEx, Verint, Cobol, JCL, CSP, Endeavor, Changeman
Databases: Microsoft Access, IMS DB, DB2, Oracle
Environments: IBM MVS/OS, VOS, Microsoft Windows, ES9000, IBM 3090, PC, Stratus

PROFESSIONAL EXPERIENCE

Confidential,Memphis, TN 2011-2012

• Lead Project Business Analyst

• Developed business requirements, project scope and objectives, with project manager
• Developed project plans using MS Project, tracking of tasks to the plan and capturing of man hours to the plan and day-to-day management of contractors
• Conducted evaluation of new EXT JS application to provide feedback to client management via written cost estimated, project plan and timeline, and resource allocation
• Develop and document business case scenarios, use cases, and worked with other BAs to develop user test cases

Environment: SQL Server 2008,Microsoft Windows 7, Microsoft Project, MS Office, Visio, CaseComplete

Client Include: Confidential,

Confidential,Memphis, TN 2009-2010

• Project Manager/Business Analyst

• Gathered requirements, conducted JAD sessions, conducted user interviews, and documented functional application specifications using agile methodology for a web-based application
• Clarified business requirements, project scope and objectives, via feedback sessions with stakeholders and SMEs
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to business owners on system implementation
• Improved development team’s delivery record by using agile methods and enhancing product management / business analysis
• Gathered requirements, conducted user interviews, and documented business requirements for the selection of a EDI web-based application to support the wholesale drug division
• Work closely with project managers on assigned projects from inception through development ensuring that adequate internal communication and user involvement is maintained
• Developed project plans using MS Project, tracking of tasks to the plan and capturing of man hours to the plan, meeting with client management and users, and day-to-day management of contractors
• Develop and document business case scenarios, use cases, and test cases

Environment: Oracle, Microsoft Windows XP, Microsoft Project, SharePoint, MS Office, Visio, WebEx, Breeze, ClearCase, HP Quality Center, CaseComplete

Clients Included: Accredo Health Inc., Federal Express Kinkos

Confidential,Memphis, TN 2007-2009
Business Analyst

• Gathered requirements, conducted JAD sessions, conducted user interviews, and documented functional application specifications using agile methodology for a web-based application
• Worked with web development group to design a new .NET application for the Terminix call center organization
• Acted as corporate trainer for implementation scripting tool in internal and external call centers using both classroom and WebEx tools for training
• Applied agile methodologies to ensure ongoing product quality and to adapt to a highly dynamic business environment
• Prepared functional requirements document and conducted JAD sessions to rewrite login process for TruGreen.com
• Worked call center management to attain CRM objectives by developing web application to insure cross-selling and up-selling opportunities, improved customer service, loyalty, and retention, increased call center efficiency, and higher overall profitability

Environment: SQL Server 2005, SharePoint, WebEx, MS Office, Microsoft Project, Visio, Verint

Confidential,Memphis, TN 2005-2007

• Business Consultant
• Developed of business and marketing plans, target markets, and sales strategies
• Negotiated with new vendors on product pricing and promotions
• Established company policies, procedures, company literature, and web site
• Made sale cold calls, telephone sales calls, and face-to-face sales calls

Environment: Microsoft Windows, Quick books, Access, MS Project, MS Office

Confidential,Memphis, TN 1999-2005
Business Analyst

• Provide software design, analysis, and coding expertise for front-end and back-end application processing for credit card transaction authorizations to VISA, MasterCard, Discover, American Express.
• Led design and review of E-commerce prototype using agile methodology
• Implemented an E-commerce project that would integrate Open Market software shopping cart technology with existing back-end credit card transaction processing systems
• Utilized Network Express to maintain data communication integrity between application and communication devices
• Provide analytical support in the development and support of financial systems that support the daily operations
• Gathered business requirements, documented process definition, and developed data extraction application using waterfall methodology

Environment: MS Project, Access, Crystal Reports, SQL, Visio, Stratus, VOS, Network Express

Confidential,Buffalo, NY 1994-1999
Project Manager/Business Analyst

• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Proactively managed systems development, implementation and risk via the use of SDLC
• Provided delivery management to ensure customer satisfaction and reference-ability
• Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.
• Managed client engagement services and solution implementations
• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business
• Coordinated work of employees and outside contractors to meet deadlines, budgets, and client demand

Environment: MS Project, MS Office, Microsoft Project, Access, FileAid, IBM MVS, VOS, ES9000, IBM 3090, CICS, DB2, Estimator 2000, Alliance, QAHiperstation, FileAid RDX, VSAM, JCL, SQL, Crystal Reports

Clients Included: Confidential,

Confidential,Horn Lake MS 2004-2010
Adjunct Faculty

• Instruct students in use of Microsoft Office and Microsoft Windows products.
• Provide academic counseling when required.

Confidential,Memphis TN 2000-2004
Adjunct Faculty

• Instruct students in use of Microsoft Office and Microsoft Windows products.
• Provide academic counseling when required.

EDUCATION

Master of Computer Science Bachelor of Business Administration