PROFILE/ SUMMARY:

• Analytical and results - oriented IT/Telecom professional with experience in Data/Business analysis, Data Migration, Project management, Software development life cycle(SDLC), Software testing life Cycle(STLC), Business Requirements Documents (BRDs), Use Cases, Functional Requirement Documents (FRDs), User acceptance testing(UAT). Dynamic and self-motivated with extensive experience as a Business Analyst with in-depth knowledge in Telecom domain. Excellent analysis, planning and problem solving skills.
• Exceptional skills in telecom business processes and best practices, Information Systems, use cases, documentation, gap/fit analysis, impact assessment, testing and .
• Experience in requirement gathereing Operations & Planning.
• Successful in bridging the gap between product owners and software developers. An energetic, self-motivated team member, effective communicator with excellent relationship building and interpersonal skills.
• Proficient with documenting Business Requirements Document (BRD), Use Case Specifications and Functional Specifications
• Full life cycle Software Development (SDLC) knowledge including Define, Analysis and Review of Software and Business Requirement Specifications, Design, Development and Testing
• Proficient in conducting Joint Requirement Planning (JRP) sessions, Joint Application Development (JAD) sessions with committee of SME’s, business groups, senior management and IT groups to converge early towards a goal acceptable to customer and feasible to designer to complete.
• Proficient in creating Risk Analysis documents, Risk Management Plan, User Requirement Specification, Functional Requirement Specification and Business Process Flows.
• Excellent in performing GAP Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Experienced in Quality Assurance (QA), System testing, Performance testing, Integration testing to ensure the software meets the system requirement and specifications.
• Experienced in developing and writing Test Plans and Test Cases
• Writing Adhoc queries using SQL
• Extensive experience with MS office tools Like Ms-Word, PowerPoint and Excel.

SKILL:

• Good problem solving, analytical, reasoning and debugging skills.
• Good interpersonal and communication skills.
• Eager and enthusiastic to learn and explore new technology and business management during my professional career.
• Highly Flexible and Easily Adaptable to new Environments.

TECHNICAL EXPERTISE:

Business Skills: Business Definition Requirements, Client Specific Documentation, Root Cause Analysis, Sustainability Analysis, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, Business Environment and Market Research Analysis.

Technical skills/Tools: SQL, Dynamic SQL, Oracle 9i, 10g, Toad, C/C++, COBOL, Rally, Quality Center (QC), Jira, Remedy, Maximo, IBM DB2, SQL Plus, Unix, Putty, WinSCP, Confidential, Agile/Scrum

Telecom E-commerece tool: Art Technology Group (ATG), BCC Business Control Center, ACC ATG control center

PROFESSIONAL EXPERIENCE:

Confidential, Bothell, WA

Business Analyst

Responsibilities:

• Facilitated JAD sessions involving business users Confidential all levels including the development teams and determined detailed business requirements.
• Designed Work flows, Use Cases, Process flows, Flowcharts and modeled the Information Value Chain for all the transactions.
• Analyzed gaps in the Process and IT structure for segments and transactions and identified areas of improvement.
• Identified key Metrics for future opportunities and made recommendations. Prepared Value proposition for the recommendations.
• Attend meeting to gather development requirement information to enhance Confidential &T wireless projects on both Sales and Services.
• Facilitated the collection of functional requirements from system users and prepared business requirement documents (BRD) which provided the guidelines and scope for technical teams to develop prototypes and aided in system implementation.
• Developed Business Analysis Models that included entity classes, use case diagrams, sequence diagrams that provided a view of the end user requirements.
• Worked as an key link between the Business Users and the various Business Units/ Teams involved in the application development for the better understanding of the business and IT process.
• Represented the Information Systems teams Confidential client meetings, documented meeting outcomes, and coordinated all internal and external action items to close issues in support of the project requirements.
• Prepared the Scope, Business Requirements and Business Specifications for the project.
• Performed risk analysis of the business requirements to identify the key risk areas for the project and prioritized the application development and testing.
• Facilitated meetings with the QA teams for continuous improvement of the QA process.
• Facilitated user acceptance testing and development of test strategies with developers and testers.
• Worked with Development team, Business users and Quality Analysts for developing test cases from the Business Requirements.
• Defined test cases, created test scripts and interacted with QA / development teams in identifying and resolving errors and in User Acceptance Testing (UAT).
• Followed a structured approach and organized business requirements into logical groupings comprising of Business Processes, Business Rules, and Information Flows, thus ensuring that Critical Requirements are not missed.

Confidential

Business Analyst

Responsibilities:

• Work on Projects and new releases with Confidential &T Data in Catalog called ATG Merchandising tool..
• Responsible for Database build, release and configuration Analyzed gaps in the Process and IT structure for segments and transactions and identified areas of improvement..
• Created and maintained clear and concise documentation for constantly changing systems and procedures.
• Experience in various phases of Software Development life cycle (Analysis,Requirements gathering, Designing) with expertise in documenting various requirement specifications, functional specifications, Test Plans
• Worked as an key link between the Business Users and the various Business Units/ Teams involved in the application development for the better understanding of the business and IT process.
• JIRA & QC (Quality Center) is used as ticket tracking, change management and Agile/SCRUM tool.
• Responsible for the monthly and daily release of the catalog updates which includes major E-commerce changes pushed to production via ATG/BCC/ACC tool.
• W orke d on c ompl e te S DLC f r om Extr a c tion, Tr an sf or m ation an d Load in g of d ata .
• Fixing of the Catalog bugs in the production site, which includes a deep analysis of the severity of the bug and to understand which platform its occurring before initiating a fix.
• Responsible for working with the business team and to understand the data request is feasible or not according to the current code base architecture we have, and to suggest business team with feasible approach.
• Supported the complete database end to end, includes data change requirement gathering from business, making data change, push to different environments.
• Defect Fixing, includes working with development team to understand if the defect is on data defect or it’s a code base code issue and fix accordingly

Confidential

Environment: Confidential 6.2, Oracle 10g/11g, Sun Solaris and Linux Operating Systems.

Responsibilities:

• Writing SQL and PL/SQL Codes according to the requirement of project.
• Working on ETL process.
• Coordinating with Tier 2 Support, Tier 3 Support and ATT OSS team.
• Finding Root Cause Analysis for mediations error, backlog file and re-processing them by correcting them
• Communicate with the customers on a regular basis.
• Execute SQL queries, functions & Scripts
• Understanding the complexity of the issue, prioritizing and resolving the business issues faced by the clients.
• Solving issues raised by customers through AOTS (Tickets).
• Ensure data loading into database with all possible records as per customer’s requirement.

Confidential

Responsibilities:

• Product, workflow Data configuration knowledge, order management, order troubleshooting and service provisioning handling.
• Under standing business requirement.
• Coordination with Project team to resolve issues and bug fixing.
• Maintaining SOPS, MD050.
• Tracking RFC’s.
• Reconciliation of data with Billing and Order Management application.
• Service Request Routing.
• Providing Adhoc Reports
• Responsible for handling Level1 issues.
• Writing Adhoc queries using SQL
• Handling change implementation requirements as per business and involved in UAT of the same after post-implementation.
• Involved in creating end-user manuals
• Product enhancement as per the user requirement.
• Fixing the End to End bugs reported by user.