SUMMARY
Senior BA/QA Analyst with 7 years of experience in the Information Technology industry. Key strengths include requirements gathering, process analysis, project planning, tracking and delivery; estimation; issue and risk management; documentation; and setting up robust reporting, measurement, escalation and communication mechanisms. Expertise in web application, client-server and multi-layered architecture system testing.

Highlights & Achievements

• Worked as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems
• Actively involved in Business Process Engineering, Business Process Re-Engineering, Gap Analysis and Business Refinement Process
• Collects and defines requirements, translates into functional design documents and participates in the technical design, test planning and user documentation processes
• Participates in software design, prototyping, construction, and testing of new or enhanced applications
• Use Unified Modeling Language (UML) diagrams (Use Case diagrams, Sequence diagrams and Activity diagrams) for specifying, visualizing, constructing, and documenting the artifacts of software system
• Knowledge of iterative development frameworks like Rational Unified Process (RUP) and In-depth knowledge of Software Development Life Cycle (SDLC)
• Experience in preparing Requirement Traceability Matrix (RTM) and AS-IS and TO-BE workflows for the system under design
• Expertise in developing and maintain overall Test Methodology and Strategy, Documenting Test plans, Test Cases, executing Tests Cases and Test Scripts based on baseline requirements
• Strong analytical, problem solving and diagnostic skills, with the experience to drive the business initiatives from conception to realization

Education:

• Masters in Computer Engineering.

Project Expertise:
#1 Confidential,CA Apr’09 – Till Date
Working as a Sr. UAT analyst for Confidential,Release Management team. Responsible for managing UAT activities for AMDOCs releases and off-release events for Boost Mobile

Responsibilities:

• Review, analyze, and create detailed impact assessment documentation of AMDOCs releases and new functionality being developed and launched
• Develop UAT test plan, RTMs, testcases to ensure testing is done within the Customer Management department
• Works closely during UAT with the Product Management, Sales/Marketing, Enterprise Testing and with the Business Owners of all functionality being developed and launched to ensure that quality standards are met
• Coordinate with SMEs in Boost call center UAT test execution activities, track defects and report any issues/risks
• Ensure that processes are updated in KMS in a timely and accurate fashion to support new product launches, device launches, new value added services, care programs, and system launches
• Identify needed system(CSM / sView) and process improvements and incorporate necessary changes by closely working with process owners and product owners
• Daily responsibilities include working with global SMEs at the Boost call centers, Boost production support, AMDOCs and Network teams in prioritizing and resolving the operational issues, system issues and high priority network tickets
• Use SQL queries extensively during UAT to verify that notifications(email/SMS etc) are generated in the backend tables by different event triggers
• Works with Project Manager and other personnel to design and implement training and development initiatives that will continuously upgrade the skills and capabilities of Boost care

Environment: Quality Center 9.4, TOAD, SQL, CSM, Windows XP, C#, Java, ASP.NET, Microsoft Visio, Telelogic Change Synergy 4.7, AMDOCs billing system
#2 Confidential,VA Jun’06 – Mar’09
Working as a Systems Analyst in the Confidential,which enables Digital Merchants to easily sell products, ranging from standalone digital content and Java applications to network-aware gaming communities. The Boost Platform ops team is tasked with the following critical tasks, enabling content and service providers to market the availability of their products and benefit from access to a streamlined purchase & revenue settlement process.

Responsibilities:

• Ensures value-added service vendors (Cellmania, AMDOCS, and Calltones) are in sync with Boost business requirements and market positioning
• Create and maintain UML sequence diagrams that will assist in bridging the gap between requirements and physical design using Microsoft Visio
• Manage and drive on-boarding and integration of all iDEN and CDMA content providers, such as 3rd party providers of WAP content, Java and Messaging applications, through the AMDOCS Billing Platform
• Works very closely with boost care organization to manage and track all Digital Media related issues/ tickets in production, works with 3rd party vendors like Cellmania, Qpass, Alcatel to fix the issues and help reduce calls to care
• Tracks and communicates AMDOCS platform’s availability and performance metrics
• Performs Regression testing, UAT testing and Cycle zero testing for new AMDOCS and Cellmania releases
• Participated on RPM bridges and provide support to help resolve critical digital media related P1/P2 issues
• Responsible for Daily monitoring of VAS metrics (sales, page views, error rates etc)
• Provide reporting solutions and data metric analysis that identify business trends and results
• Utilizes data analysis to explain business issues and financial implications, recommend workflow improvements to enable business unit to improve
• Prepare Sales Summary report for all Content Providers, which shows the aggregated sales of all products offered by Content Provider. This report aids in revenue settlement process with providers on a monthly basis
• Uses TOAD to run SQL queries to extract data from the NDW target tables and prepare sales by Product report, which shows the sales of individual products for a Content Provider, in units and dollars, overall and by payment method
• Create, maintain, and manage project documentation, including project plans, user guides, reference manuals, and training materials as appropriate
• Created user flow diagrams for downloading Java applications, accessing a purchased game/application, and managing access control for subscription based Applications using Visio
• Perform pre-certification testing of digital content (ringtone/wallpapers/games/app) to validate several aspects of the purchase experience and the download experience on all Boost iDEN and Boost CDMA devices

Environment: Quality Center, Bugzilla, TOAD, SQL, CSM, Windows XP, C#, Java, ASP.NET, Microsoft Visio, AMDOCs billing system

#3 Confidential,CA Nov’05 – June’06
Worked as a Sr. UAT Analyst in the Confidential,which is responsible for facilitating involvement of the business in all phases of the SDLC. UAP is a continuous process that spans the full Software Development Life Cycle (requirements through successful software usage). UAT team also makes sure that all project deliverables meet stated business objectives and quality standards and each system fully meets detailed business requirements. As a part of the UAT team, involved in managing UAT process for several projects including Fraud Detector, MMS HELOC and One-Click.

Responsibilities:

• Worked with Business Owners to analyze business requirements and review/produce specifications for any new/change to technology applications using DOORS
• Involved in developing User Acceptance Criteria which provides an overall list of specific measurable, testable and traceable test metrics based on functional/non-functional requirements of the system
• Involved in developing User Acceptance (UA) strategy and approach, which defines the business criteria to accept the system solution
• Responsible for developing UA Test Plan which defines the specific activities that need to be performed by the User Acceptance team, including tasks, schedules, resource requirements, and dependencies
• Created and maintained Activity diagrams that show the flow of activities through the system for all new/enhancements
• Created and maintained UML sequence diagrams to show the interactions between business objects in the sequential order that those interactions occur.
• Assisted Quality Management team to ensure that requirements documentation can be easily translated into test plans, and ensure that the proper testing plans have been completed
• Involved in ensuring the quality of the product by working with QA to develop use cases, review test cases, generate and validate SLA\'s, end-user testing and other success metrics/functions
• Coordinated all aspects of a system test from environment setup, creation of test data, delegation of test cases to SMEs, and monitor test execution results
• Monitored QA testing and reviewed/approved QA test results using TestDirector
• Responsible for setting up/maintaining the UA test environment to allow UA testers to remotely access the environment from any location and perform testing activities
• Managed the scheduling of the test environment, coordinated and assisted UA testers (Subject Matter Experts) to execute test cases during UAT
• Facilitated implementation of any new functionality through training sessions, demos, and the development of appropriate documentation
• Performed Defect Tracking and Resolution for the defects discovered during UAT using the Rational ClearQuest tool, recommended resolutions to the business, and assist in defect resolution with PT
• Reviewed UAT Results with business end users, assisted in re-prioritizing of requirements and defects, communicated the system’s “health” (after defects resolution) in order to make the Go/No Go Decision
• Participated in Go/No Go Decision to obtain UA Sign-off, GO decision is made when end users confirm that the system has met all business objectives and requirements

Environment: Windows XP, Visual FoxPro, ASP.NET, C#, Oracle, DOORS, TestDirector 8.0, Rational ClearQuest

#4 Confidential,TX Mar’04 – Nov’05
Worked as a Sr. QA Analyst in the Confidential,which is responsible for enabling and managing customer contact experience throughout Verizon Communications’ footprint.The group is tasked with rolling out a speech-enabled nationwide voice portal (IVR application) to allow consistent and efficient customer experience regardless of geographic location or line of business. RMVP (Retail Marker Voice Portal) is an IVR system (Interactive Voice Response) that allows users to do self-serve transactions (like get account balance, get payment locations information, pay their bill etc) minimizing the intervention of the agent. Involved in software design, development and quality assurance testing of different releases of RMVP i.e. East (MDVW, NPD and NYNE) and West regions.

Responsibilities:

• Involved in JAD sessions with stakeholders, subject matter experts (SME), end-users, software architects and developers to work out requirements-definition and software system design methodology
• Responsible to understand business requirements, goals, and risks involved in RMVP project (IVR application) which offers pre-recorded voice prompts and menus to present information and options to Verizon callers, and touch-tone telephone keypad entry to gather responses
• Determined accurate timetables for development and execution of test plans including identification of critical test paths
• Owns QA initiatives and works closely with the Manager to monitor and ensure completion of QA milestones
• Involved in developing strategies and SIT test planning which include creation of Test Plan and Test specification document based on the Software Requirement Specification and Functional Specifications
• Experience leading defect review meetings, reporting on and tracking test execution
• Assisted QA manager in making solid *go/no-go* decisions for the launch of product releases
• Used SQL queries to extract data from the target tables to prove the data mapping
• Performed the Backend Testing of the Data, which is retrieved from the Server by generating SQL queries
• Responsible for defect identification, documentation, communication and following through to resolution according to business requirements using PVCS tracker
• Managed and coordinated with offshore team (Verizon Data Source India), by providing on a daily basis on-call support for various testing efforts during System Integration Test
• Designed and developed the front end and backend code for various testing tools, including data validation and regression testing tools using JSP and Java Servlets
• Performed root cause analysis, escalate issues, and work with various backend teams for testing the production issues and systems connectivity issues
• Participated in weekly UAT status meetings, CCB calls to discuss the RMVP deliverable for CR’s

Environment: Weblogic 8.0 (app Server by BEA) on Linux and Sun Solaris, Windows 2000, Unix,DB2, TestDirector 8.0, PVCS Tracker, Genesys CTI technology, .Net front-end with J2EE backend (Sun Solaris), Scansoft Open Speech Recognizer, VXML, XML, Java, JSP/Servlets, JavaScript, SQL.

#5 Confidential,CA June’02 – Feb’ 04
Worked as a QA Analyst for the Solution Enabling Group of Confidential,Involved in User Interface and Functionality testing of various Intranet projects like SOM, SCG online and Content DB on different platforms.

Responsibilities:

• Responsibilities included extensive user interaction in collecting business requirements, drafting SRS, data modeling for the system
• Participated in business requirements (BRD) analysis and JAD sessions to understand the business requirements and system design
• Coordinate development of test plans, scripts, scenarios, etc. as well as scheduling of test runs, analyzing and reporting results, planning, scheduling and supervising re-runs using TestDirector
• Assisted QA Manager in managing all operational aspects of system releases and production maintenance, including project planning, execution, timing, functionality, and quality
• Lead defect review meetings, reporting on and tracking test execution
• Used SQL queries to extract data from the target tables to prove the data mapping
• Used SQL statements extensively to retrieve data for Database testing
• Involved in Functionality testing, Interface testing and Regression testing during the various phases of the development using Quick Test Pro
• Created User Defined Functions to enhance the QuickTest Pro scripts
• Enhanced Quick Test Pro scripts with programming by adding methods, conditional statements, and comments to the test by sending messages to test results
• Organized and Managed UAT testing in conjunction with key business operations associates and IT
• Developed shell scripts to generate and format logs from the backend system for reporting purposes
• Performed the Backend Testing of the Data, which is retrieved from the Server by generating SQL queries
• Responsible for defect identification, documentation, communication and following through to resolution according to business requirements

Environment: Windows NT / 2000 Enterprise, IIS, SQL Server, UNIX, ASP, COM Component, ASP File Upload component, VBScript, JavaScript, VBScript, HTML, XML, TestDirector, Quick Test Pro, PVCS Tracker