SUMMARY:

Consummate and dynamic Senior Business Analysis Consultant with over 13 years of proven track record of success in delivering outstanding results in a client facing role with a strong background in Mortgage Industry. Knowledgeable in SDLC methodologies, stakeholder management, enterprise analysis, scope definition, requirements elicitation, requirements management, requirements analysis & prioritization, traceability, use case modeling, Scrum, and writing & reviewing test scenarios for user acceptance testing.

CORE COMPETENCIES:

Client Service Delivery ~ Business Analysis ~ Stakeholder Relations ~ Team Building ~ Team Leadership ~Strong Communication ~ Influencing Skills ~ Negotiation Skills ~ Presentation Skills ~ Analytical Proficiency ~ Decision Making ~ Active Listening ~ Conflict Resolution ~ Strategic Thinking~ Project Management ~ Requirements Elicitation ~ Requirements Specifications & Management ~Defect Management ~ UAT ~ Agile & Scrum ~ Resource Management ~ Staff Recruitment & Training ~JAD ~UML ~Traceability Systems.

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Boston, MA

Responsibilities:

• Delivered artifacts such as BRD, FRD, Use Cases, Test Plan, Test Strategy, Test Cases, Traceability, Lineage and Status Report
• Prepared (BRDs) to document all existing Files and Data elements to be converted from source system to Target Pre - staging.
• Served as liaison between IT and business users including Accounting and Claims on reporting requirements and system information.
• Conducted JAD sessions, analyzed and documented the business requirements from various teams and stakeholders.
• Reviewed loans according to RESPA, GSE, FHA, and VA guidelines.
• Researched and summarized new rules and regulations and document applicable controls and potential gaps, specifically related to regulatory reform including liquidity and capital rules and various SOX, Dodd Frank Act, Basel III, RESPA and HMDA requirements, as well as new Finance business initiatives.
• Performed financial research and analysis as necessary and respond to data requests and additional projects and responsibilities as assigned.
• Meet mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews, implementing production, productivity, quality, and customer-service standards, resolving problems, identifying mortgage loan system improvements.
• Identified the limitations users currently experience in the operational reports obtained from current systems and recommended solutions to overcome these limitations.
• Suggested measures and fine-tune queries to improve the performance of each Interface and the quality of the output files.

Environment: MS Visio, Rational Requisite Pro, Rational Rose, SQL, UML, Fiserv Recon, Rational Unified Process, FIX, Quality Center, Crystal Reports, MS Office.

Business Analyst

Confidential

Responsibilities:

• Met with client groups to determine user requirements and goals at requirement elicitation stage using water fall methodology. Utilized Agile Methodology to configure and develop process, standards, and procedures
• Conducted Surveys and Brainstorming sessions with SMEs for requirement gathering.
• Extensively used Rational Requisite Pro for reviewing and analyzing the requirements.
• Performed Gap Analysis of the As-Is and Should-Be process within the organization for implementation of RUP.
• Performed Data Mapping of the entire module and performed complete analysis to integrate Risk Analyzer with the online processing tool.
• Extensive participation in Error Review Meetings and Loan Mitigation Plans.
• Worked with LPS suite of Loan origination System to provide loan analytics and settlement services.
• Used guidelines and artifacts of RUP to strategize the Implementation of the Rational Unified Process effort in different iterations and phases of the Software Development Life Cycle (SDLC).
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS). Understand and articulate business requirements from user interviews and then convert requirements into technical specifications
• Documented the Use Cases and prepared the Use Case, Activity, Logical, Component and Deployment views using MS Visio and Rational Rose for a clear understanding of the requirements by the development team. Coordinated with testers in using Rational ClearQuest for defect tracking.
• Reviewed Integration Test Plan for integration between modules.
• Documented project processes and procedures and version controlled them using Rational ClearCase.
• Responsible for integration and of data warehouse and reporting with other systems.

Environment: MS SQL, MS-Access, RUP, XML, Six Sigma, CMM, Rational Enterprise Suite

Business Data Analyst

Confidential, Lewisville TX

Responsibilities:

• Responsible for developing requirements on Performance Metrics and Dashboard for Third party Oversight Group.
• Performed GAP analysis to identify problems and performed Business Process Modeling
• Documented the complete process flow to describe program development, logic, testing, and implementation, application integration, coding.
• Monitor/maintain the accuracy of data quality business rules deployed into production.
• Implementation process combines analysis, development, testing, and creation of UAT and production environments for various custom requirements and requests.
• Worked with project team representatives to ensure that logical and physical data models were developed in line with corporate standards and guidelines.
• Involved in defining the source to target data mappings, business rules and data definitions.
• Responsible for defining the key identifiers for each mapping/interface.
• Responsible for defining the functional requirement documents for each source to target interface.
• Documented, clarify, and communicate requests for change requests with the requestor and coordinate with the development and testing team.
• Documented data quality and traceability documents for each source interface.
• Documented the complete process flow to describe program development, logic, testing, and implementation, application integration, coding.
• Used data analysis techniques to validate business rules and identify low quality missing data in the existing Amgen enterprise data warehouse (EDW).

Environment: PL/ SQL, MS Office, MS Visio, SharePoint

Confidential

Assistant Manager - Marketing

Responsibilities:

• Creating and producing market research reports on specific Market and Products.
• Making recommendations to senior managers based upon research findings and Defining target markets and opportunities within them
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line including the business plan, products and process and revenue streams
• Processing and analyzing raw data into reports for Management.
• Presented results by developing charts, graphs and tables in MS Excel and PowerPoint
• Managed all phases of primary research studies including questionnaire development and data analysis.
• Developed and managed a database in MS Access to gather and streamline the information throughout the department.
• Analyzed, interpreted and converted statistics into charts and graph reports to present findings at local meetings.
• Worked with external data suppliers regarding data accuracy and integrity.
• Setting up Google Ad words and SEO and monitoring and publishing report.
• Performed financial research and analysis as necessary and respond to data requests and additional projects and responsibilities as assigned.
• CRM Product Salesforce, GoldMine Maintenance and data publishing.
• Responsible for publishing the Market Trend reports to Both Management and Customers
• Preparing Customers and Competitors profile in all aspects and updating it on regular basis
• Preparing Corporate Presentations and Board Meeting Presentations, SWOT Analysis Reports and presentations
• Coordinated the activities of subordinates in the Interface Team and organize weekly status Meetings.

Confidential

Trainee Officer

Responsibilities:

• Attending to the client queries - End to End follow up and Closing
• Customer Service desk in corporate places
• Relationship visits to Corporate, SLA presentations, Corresponding with the insurance divisional offices
• Processing claims of the individual and corporate