OBJECTIVE:

Detail - oriented, organized and efficient Business Analyst seeking a position to utilize my knowledge and experience in a position offering opportunities for personal contribution and professional growth.

PROFESSIONAL SUMMARY:

• Senior Business Analyst with 10 years of experience in Wealth Management (Retirement products and services), Retail & Commercial banking and Telecommunications domain.
• Experience in building digital wealth management applications that help our client build brands and empower better decision making among their target audiences- resulting in better outcomes.
• Proficient in working on various applications like JIRA (for creating epics, user stories and defects) and Blueprint.
• Experience working in Agile Model (Scrum) as well as Waterfall Model.
• CRM Implementation experience in Credit/Debit/Prepaid Card processing involving multiple systems like DCMS, Vision Plus, Base24 etc.
• Familiar with various Banking concepts like Know Your Customer (KYC), Anti-Money Laundering, etc.
• Hands on experience with solid understanding of Business Requirement gathering, Business Process flow, Business Process Modeling experience.
• Strong experience in working in key phases of the Software Development Life Cycle (SDLC) such as the Planning, Analysis/Design, Development and Testing for the software/system development process.
• Proficient in preparing Business Requirement Document (BRD), Use Case Specifications & Functional Specifications.
• Highly proficient in writing User stories, creating Use Cases, Use case diagrams. Extensively used MS Visio for process design.
• Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project follow the Business Requirements.
• Experience in User Acceptance Testing (UAT) & documentation of Test Cases. Reported defects using Quality Center and JIRA.
• Rich experience in multiple RFPs and RFIs across various CRM Technologies for clients across the globe.
• Involved in conceptualization of different business solutions like Customer Onboarding and Siebel Twitter integration. Customer Onboarding Solution included various checks like KYC, OFAC etc.
• Good knowledge of analyzing requirements and mapping of Business Requirements to eTOM Framework in Telecom Domain.
• Experience in Business Process Re-engineering for multiple clients offering OSS/BSS Solutions.
• Excellent Communication and interpersonal skills. Self-motivated, adaptive and able to work in a team or independently in a deadline-driven environment

TECHNICAL EXPERIENCE:

Methodologies: Agile, Waterfall

Management Tools: Blueprint, Quality Center, SharePoint, MS Visio, MS Excel, MS Word, MS PowerPoint, JIRA

Technology (Functional Experience): Siebel efinancial Services, Siebel ecommunications

WORK EXPERIENCE:

Senior Business Analyst

Confidential

Responsibilities:

• Analysis of Current State and Fit Gap Analysis
• Formulation of Future State and Documentation
• Requirements Elicitation: Interacting with Business Planning & Technology Team and Business Users in eliciting requirements
• Documentation: Documenting the requirements in JIRA in the form of User Stories.
• Developing Mockups using interactive tools like Axure
• Providing User Stories Walkthrough to Development Team
• Prioritization of User Stories
• User Acceptance Testing
• Mentoring Testing Team
• Preparing the Release Document and participating in Release Process
• Demonstrating final product to the Business Users and Support Teams.
• Proficient in working with Tools like JIRA, Axure, MS Visio etc.

Environment: Confluence, JIRA, Axure

Digital Business Analyst

Confidential

Responsibilities:

• Worked towards building digital wealth management application that help our client build brands and empower better decision making among their target audiences resulting in better outcomes.
• Worked on two major functionalities/Projects
• Distributions and Contributions (Money Transfer to and from Retirement Accounts)
• Automated Customer Account Transfers (ACATS - Securities Transfer from external financial institution to Internal account)
• Followed agile methodology and was responsible for developing epics and grooming user stories in collaboration with different stakeholders including Product Owner, Operations, Technical Teams etc.
• Worked on grooming, prioritizing and sequencing the backlog of epics/user stories according to business value, throughout the release and sprint planning cycles.
• Facilitated meetings with the product owners & Operations to elicit requirements and documenting all the details in JIRA.
• Owned and managed scope to ensure successful delivery, meeting business expectations and established timelines.
• Coordinated with wireframes team and support them in preparing wireframes by providing clarifications on the functionality
• Worked on various applications like confluence, JIRA and Blueprint.

Environment: Confluence, JIRA, Blueprint, MS Office

Confidential

Senior Business Analyst

Responsibilities:

• Interacting with client on Day-to-Day basis for gathering requirements.
• Analyzing and understanding Customer Requirements.
• Prepared the Requirement Traceability Matrix to trace the stage of implementation for each requirement.
• High Level Solution Design based on Interaction with Solution architect and development team
• Analysis & preparation of Siebel CRM functional design by extending Siebel vanilla functionality
• Contribute to solution design from the business perspective.
• Manage the change request and analyze the impact of the change request on the application with respect to Project Plan, Project Scope and Project Schedule.
• Provide regular verbal and written status reports to IT management and business community; publish meeting minutes and maintaining project plans.
• Prioritizing new features and functionality based on business needs.
• Identifying and documenting best practices for the product offering.
• Reviewing end-to-end Scenarios for Development and System Testing.
• Guiding the development team and testing team in understanding of the proposed functionality, application flow and business rules.
• End-to-End Functional Testing during System Integration Testing execution.
• Analyzing the defects raised and coordinating with Onsite Team in Defect fixing.
• Mentoring, and building new team members.
• Guiding the testing and development team in understanding the functionality of the proposed system and helping them in navigating through the system.

Environment: MS Visio, SharePoint, MS Excel, MS Office, Siebel efinancial Services 8.1

Confidential

Business Analyst

Responsibilities:

• Worked in capacities in responding to multiple RFPs for clients across the globe as categorized below:
• CRM (Siebel, MS CRM, Salesforce) implementation
• CRM (Siebel, MS CRM) Support and Maintenance
• Siebel Upgrade RFP
• Social Media Collaboration
• Owning and Drafting Responses to RFIs (Request for Information) for financial clients across the globe.
• Developing presentations and documents that provide high-level overview of practice/sector plans and .
• Conceptualization of Business Solution for Customer Onboarding in Retail Banking and Siebel Twitter Integration. Customer Onboarding Solution included various checks like KYC, OFAC etc. and cross-sell upsell for various products like credit cards, prepaid cards based on Needs Analysis feature.
• Played a key role in bringing new business to the CRM Business Unit by winning 4 big projects as a part of Business Development Team
• Drafted RFP/RFIs response documents for various financial clients using different CRM applications like Siebel, Sales force, MS Dynamics across the globe.
• Created best in class sales presentations, use cases, and written proposals.
• Participated in Account mining activities, including researching and preparing needs analysis document
• Negotiated contract terms that are consistent with client expectations and converted sales leads to secure contracts.
• Helped prepare solution-based proposals and demonstrations to key customers

Environment: MS Visio, MS Office, SharePoint, MS Excel

Confidential

Assistant System Analyst

Responsibilities:

• Preparing Audit Materials for conducting Audit for Telecom companies using BETACO Model.
• Preparing Business Case for various Telecom companies
• Presales Collaterals development for Telecom BPR
• Building BPR Telecom assets for Fulfillment and Assurance Processes across Business Support System (BSS)

Environment: MS Visio, MS Office, SharePoint

Confidential

Business Analyst

Responsibilities:

• Analyzing and understanding As-Is processes for Problem handling for Retail Business.
• Gap-Analysis and Mapping the existing As-Is processes to standard etom Framework.
• Building To-Be processes based on Gap Analysis for Problem Handling.
• Assisting QA Team in writing test cases, test plans and tested the final application to verify whether all the User Requirements were catered to by the application.
• Collaborating with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures thereby ensuring that appropriate documentation is in place.
• Guiding the testing team in understanding the proposed functionality, application flow and business rules in Siebel CRM
• User Acceptance Testing.

Environment: Siebel ecommunications 7.8, Microsoft Visio, MS Excel, JIRA

Confidential

Assistant System Analyst

Responsibilities:

• CRM Business Analyst for multiple modules including Problem Handling, Customer Interface Management and Retention & Loyalty.
• Analyzing and understanding Customer Requirements.
• Creating Business Process Maps (Service Assurance & Loyalty) as Phase II deliverables for Home BU.
• Gap Analysis and verifying the implemented solution against the requirements captured.
• Preparation of high level design for the Services Management and Loyalty modules which involve mapping of requirements to Siebel CRM application
• Facilitating Prototyping and ‘Proof of Concepts’ to arrive at appropriate solution.
• Preparation of end-to-end process scenarios for development and Testing.
• Reviewing Test Cases and Functional Testing
• Guiding the testing and development team in understanding the functionality of the proposed system and helping them in navigating through the system.

Environment: Siebel ecommunications 7.8, Microsoft Visio, MS Excel, Quality Centre

Confidential

Assistant System Analyst

Responsibilities:

• Helping the testing team in understanding the functionality of the proposed system and helping them in preparing the test cases for the process scenarios.
• Prepare Business Process Scenarios for various CRM Modules including Services Management, Order Management, Loyalty and Incentive Compensation Management.
• Preparing Requirement Traceability Matrix by analyzing the client’s Requirements and implemented requirements thus identifying missing requirements.
• Performed functional Testing, System Qualification Testing and System Integration Qualification Testing in Siebel CRM application for Service Management Module.
• Owned the entire Loyalty Module for creating Scenarios, Test Cases and End-to-End Testing.

Environment: Quality Center, MS Word, MS Visio, MS Excel.