SUMMARY:

Over twenty years of increasing responsibility in the telecommunications industry, with concentration in team management, process development and system analysis, gap analysis, requirements gathering, project management, and UAT testing and end user support.

AREAS OF STRENGTH:

• Strong organizational and team management skills, with the ability to effectively handle multiple on going events and time critical projects.
• Extensive technical background includes LAN/WAN design, installation and management; data communications systems and technologies.
• Writing detailed use cases to help support the end user on the business side as well as the IT development teams
• Creating business requirements for order entry through various systems (order entry, service delivery, data provisioning from quote to install
• Methodologies include both Agile and Waterfall .

TECHNOLOGY AND SYSTEMS:

• SD - WAN
• WAN/LAN - IPv6 / IPv4
• IP-VPN / Flex Bundle
• Metro Ethernet, Ethernet Hub / Ethernet End-links
• NNI
• Dedicated Internet Access 100G
• Layer II DIA
• Customer alternate Routing
• Dedicated Internet Access / Aggregate billing
• Dedicated Internet Access Ethernet Link Aggregation
• Enterprise Cloud Security / DMZ support
• Cloud storage and Backup
• Customer Managed Router / Class of Service
• CHR to MCR Migration project
• ERX/CLR to CSR Migration project
• TBS/Metasolv
• Siebel/Oracle (CRM,OSM, BRM)
• Salesforce.com
• ALM
• Jira
• Chalk
• PIMS/Clarify
• Clear quest
• Remedy
• SAM Database
• IPS
• Rally
• IP Manager, PVC Manager
• CPE Manager / Scribe

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• Duties include working with Siebel/Oracle (CRM.OSM, and BRM) responsible for business process and gap analysis as well as new integration of Salesforce.com, and continuous improvements.
• Support new product initiatives and system enhancement analysis. Projects include SD - Wan, DDoS, Cloud Connect, and Spectrum U One App, Set back box standardization, Carrier Ethernet Siebel (Oracle Stack/T3).
• System and process integration and product rationalization, documentation creation, data artifacts, level 3, level 4 process flow diagrams and Level 5 User/System step processes.

Confidential, Broomfield, CO

IT Functional Analyst

Responsibilities:

• Team lead, working in scrum group, these duties include creating detailed user stories, grooming, sprint planning for the development team, while working in an agile environment.
• Identifying deficiencies in the provisioning systems as well as identifying process gaps, this would help to expedite the overall time to install customer service.
• As the functional analyst I worked directly with development team on java based application called 3Scape, which is there provision system.
• Projects include the VPN get well, which allows VPN services on both former global crossing networks, and Level 3 Networks, PE Migrations, and Strategic Managed Network Services, as well as MSS which helps eliminate DDoS attacks. These projects include gap analysis, LOE, user story creation, and UAT testing.

Confidential, Lone Tree, CO

Business Analyst

Responsibilities:

• Gathering engineering, marketing and user requirements, for ongoing product and system enhancements and new product and system implementation.
• Create and design work flows, Business requirement documents (BRD) and Service requirement documents (SRD) for order entry, service delivery and data provisioning systems.
• Coordinated order workflow with other IT groups and users.
• Outlined specific requirements and tasks in individual data systems; TBS, IP Manager, PVC Manager, Clarify/PIMS IPS (Order Entry) and SAM Database for Network Mgmt./Assignment.
• Automated specific user tasks within the data provisioning systems
• Performed end to end user and regression testing prior to production release.
• Designed workflow, dataflow, use cases, BPMN swim lane, job aids, and training documentation.
• Coordinated product roll-outs that included 3rd party vendor coordination for products such as:
• IPv6 for all data solutions; MPLS, DIA, SIP, Esip, VPLS, MPLS with DIA/VOIP
• Layer II DIA
• Ethernet hub / Ethernet End-links
• DIA Ethernet Link Aggregation
• Ethernet Cloud Storage
• Hosted Security
• Senior provisioner for National Sales Accounts including Standard and Poors Comstock.
• T1 service delivery for large financial customers for Cisco and Bay network routers.
• Monitored T1/T3 customer circuits and troubleshot circuit issues.

Confidential, Lone Tree, CO

System Analyst

Responsibilities:

• Duties include creating detailed use cases for the development team, as well as work/ data flow diagrams.
• These documents show from a user perspective the steps needed to complete an order through the data provisioning systems as well as alternate paths and exception paths.
• Support the quarterly OSS (Operation Support System) releases. This occurs when all SDLC projects have completed and are ready for production. This includes new products and enhancements to existing products.

Business Analyst

Confidential, MI

Responsibilities:

• Duties include creating detailed use cases for the user group, along with well-defined work flow diagrams and data flow diagrams or order entry systems and data provisioning systems.
• That aids the user group in completing an order through the quote to install.
• This also shows the user alternate paths in the event data isn’t correctly entered as well as exception paths which show the user the steps needed to return to correct path in completing their order.
• Participate in JAD sessions with engineering, marketing and user groups to gather requirements, for ongoing product and system enhancements and new product and system integration.