PROFILE:

Business Analyst with over 9 years of comprehensive experience in government solutions and healthcare industry. Expertise in validating and eliciting requirements, identifying business problems, quality control of Functional Requirement Specification, Use Cases, Backlog management, and User Stories. Experience in managing multiple, concurrent projects. A result oriented individual with exceptional communication and relationship building skills.

PROFESSIONAL SUMMARY:

• Professionally qualified with experience as a business analyst working with Government Web Application Projects for customers like City Council of Minneapolis, Confidential of DC, The Office of Campaign Finance and, DC Council
• Extensive experience in gathering Business and Functional Requirements, developing Use Cases, and performing Gap Analysis
• Expertise in facilitating and coordinating Joint Application Requirement (JAR) and Joint Application Development (JAD) sessions with excellent interpersonal and conflict resolution skills
• Experience in “As - Is”, “To Be”, Business Rule Analysis and Gap Analysis
• Experience in developing UML use case diagrams, Work Flow Diagrams using MS Visio
• Excellent Business writing skills in creating Business Requirements Document (BRD), Use Case Specifications, Functional Specifications, and System Requirements Specifications (SRS)
• As a Scrum Master experience in organizing and facilitating project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings
• Track and communicate team velocity and sprint progress on a daily basis. Support cross-team coordination
• Assist Product Owner to write user stories, refine the product backlog, sprint backlog, manage user stories using JIRA
• Proficient in using Bug-reporting and Bug-Tracking tool like JIRA
• Proficient in Developing and executing Test Plans, performing functional, usability testing and ensuring that System Requirements are met
• Experience with handling and coordinating UAT
• Knowledge in documentation of project related information like test execution procedures, backup plans, maintaining test logs, release notes etc.
• Knowledge of various development methodologies like Waterfall, SDLC, Agile and Scrum.
• Previously worked as Claims processing specialist, with experience in QNXT and Facets Front End Configuration and Testing.
• Excellent verbal and written communication skills and the ability to interact with a diverse group, clients, managers, and subject matter experts.

TECHNICAL EXPERTISE:

• Modeling Tools
• Methodology
• Project Tracking Tool
• MS Visio, Balsamiq
• Agile, Waterfall
• JIRA, SharePoint
• Applications
• MS word, MS Excel, MS Project, MS Power point, Adobe

PROFESSIONAL EXPERIENCE:

Confidential

Tools: MS Visio, Balsamiq, JIRA

Business Analyst/Scrum Master

Responsibilities:

• Work with the Confidential ’s Counsel to understand their existing process
• Gather business requirements and create workflows and mockups
• Create user stories and communicates the same to Scrum Team and support development team by responding to user story questions
• Conduct Gap analysis to understand the existing issues and identify ways to in corporate new functionality to reduce current manual process
• Conduct daily stand-up meetings and actively monitor the teams progress to identify impediments if any
• Conduct Sprint Planning, Retrospective and Review meetings
• Create mockups and write detailed user stories for the Scrum Team
• Perform Functional and Regression testing and make sure the sprint deliverables are releasable to the client

Confidential

Tools: MS Visio, Balsamiq, JIRA

Business Analyst/Scrum Master

Responsibilities:

• Work with the Council staff to understand the existing system issues and fill in the gaps to meet the current needs
• Responsible for writing User Stories and defining acceptance criteria
• Responsible for creating mock-ups for the Scrum team
• Facilitate building / grooming / maintaining the project backlog in JIRA
• Facilitate module level discussions on sprint scope, capacity planning and finalize and baseline scope
• Track the course of development and progress. Documenting changes to scope or functionalities with change requests
• Manage the Scrum board
• Facilitating Scrum Team Ceremonies - Daily Stand-ups, Sprint Planning, Retrospectives and Review Meetings
• Work with the Product Owner to define business and technical requirements
• Help the Scrum Team to collaborate and communicate effectively
• Identify Impediments and blockers at the daily Stand-Up meetings
• Assist with resolving blockers and ensure business prioritization is maintained
• Perform Functional and Regression testing and make sure the sprint deliverables are releasable to the client
• Track and escalate issues / risks in JIRA

Confidential, Minnesota

Tools: JIRA, Balsamiq, MS Visio

Sr. Business Analyst

Responsibilities:

• Participated in Business Modeling by understanding the needs of the business, and also documenting Business Use Cases as well as System Use Cases
• Organize requirements into User Stories specifications and modeled them into Activity and Sequence Diagrams
• Gather Requirements and document the proposed additional extension to the legislative process
• Used MS Visio to create Use Cases and Sequence Diagrams
• Used Balsamiq to create Wireframes to create proposed screens for better understanding of technical team of Client’s Business logic
• Assisted development team to translate requirements into technical specifications
• Facilitate scrum activities (grooming, sprint planning, retrospective, daily stand-ups, etc.)
• Enact change and continuous improvement increasing the productivity of scrum teams and the quality of deliverables
• Initiated Test Plans, developed and executed test cases and scenarios, worked with users to develop specific acceptance criteria and prepare test exhibits
• Analyzed and evaluated User Interface Designs, Technical Design Documents and Quality Assurance Test condition to ensure the performance of the application from various dimensions

Confidential, DC

Tools: JIRA, Balsamiq, MS Visio

Sr. Business Analyst

Responsibilities:

• Working as a Product owner / Solution Specialist to gather business requirement and prepare Business Requirements document
• Preparing EPIC stories for System Analyst and Architects in each Sprint Iteration
• Responsible to write user stories, use cases, prepare wireframes and conducting demo sessions with business users
• Involved in conducting User Acceptance testing with business user and involved in discussion about user stories
• Prepare Test Plan, Test Cases, Test strategies and defect tracking for each iteration
• Responsible to facilitate Requirement gathering session, Initiating, defining, Solution Scoping, preparing System documents with data dictionaries
• Analyzed and evaluated User Interface Designs, Technical Design Documents and Quality Assurance Test condition to ensure the performance of the application from various dimensions

Confidential, DC

Tools: JIRA, Balsamiq, MS Visio

Business Analyst

Responsibilities:

• Responsible to develop requirements, document Functional and Non-Functional requirement (Business Requirements Document, Use cases, UML, User Manual), Review & Sign off and communicating Requirement to IT
• Responsible to create UI designs, UI mock ups and write business rules based on that for IT and QA Team
• Conducting Web demonstration of application to business stake holders, QAs, Developers and Users
• Meeting and interviewing direct clients and other stakeholder for requirement capture
• As a QA: Responsible to prepare Project plan, Test plan, review test cases, traceability matrix, Testing Strategies, User Manuals, Training Plan, Testing Estimation documents for web and client/server application
• Worked as a JIRA Router and solely responsible to handle all defects routing, clarification and research of Business Requirements and assigned it to development team upon validation of defects
• Responsible for conducting Training, UAT with end users, BETA, Integration, System and Data base testing in SQL, Data mapping and defects life cycle
• Pro-actively worked with developers to assure critical and severe defects reduction before integration and system test

Confidential, D.C

Tools: JIRA, Balsamiq, MS Visio

Business Analyst

Responsibilities:

• Worked closely with the business partners, Infrastructure, development team and Database teams for requirements gathering, writing business/ functional requirement documents, system testing and user acceptance testing (UAT)
• Obtained business requirements through interviews, document analysis, site visits, business process descriptions, workflow analysis and use cases
• Apply UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the customer.
• Perform impact analysis on the database objects
• Responsible for UAT project planning activities including creating test scenarios, test plans, test scripts and defect management in quality center
• Explained UAT scope, criteria and entry/exit strategy to various members of the project and customer teams
• Worked with Managers, SMEs, Application Developers and Project Managers to resolve issues and questions throughout the project on a daily basis

Confidential

Tools: MS Visio

Business Analyst

Responsibilities:

• Worked with the Council staff to understand the customer’s requirements and implement the system accordingly
• Gathered business requirements and identified scope for Confidential by reviewing existing processes, vision and scope
• Facilitated individual and joint sessions involving the management, development and user teams for clarifying requirements and facilitating better communication
• Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the new web based application
• Created and configured management plan and documents using MS Project, Excel and Word.
• Responsible for preparing BRD (Business Requirements Document) and FSD (Functional Specification Document)
• Developed Use-Case model, use case diagrams, and process state diagrams to analyze and depict the functionality of proposed system
• Conducted User Acceptance Testing (UAT) sessions with business users and prepared document for enhancements and bug fixes

Confidential, Idaho

Tools: MS Visio, MS Project

Business Analyst

Responsibilities:

• Participated in Business Modeling by understanding the needs of the business, and documented Business Use Cases as well as System Use Cases
• Gathered Requirements and documented the proposed additional extension to the existing HIPAA application
• Used MS Visio to create Use Cases and Sequence Diagrams
• Operated under the SDLC methodology from the requirement analysis to the deployment phase.
• Assisted development team to translate requirements into technical specifications
• Worked closely with teammates to ensure proper understanding of requirements and objectives and adherence to strict timelines
• Analyzed mandatory and situational fields and compared with the users manuals for Electronic Data Interchange
• Initiated Test Plans, developed and executed test cases and scenarios
• Worked with end users to develop specific acceptance criteria and prepare test exhibits
• Worked on QNXT modules such as pricing, payer, and eligibility in the claims processing system
• Conducted User Acceptance Testing (UAT) sessions with business users and prepared document for enhancements and bug fixes

Confidential

Tools: MS Visio, MS Project

Business Analyst

Responsibilities:

• Involved in requirements gathering sessions with SME’s (Subject Matter Experts), Business Analysts and Architects to understand requirements in terms of business
• Collected, documented, and managed business requirements, while actively working on Business requirement analysis and Data analysis
• Worked at different stages of the Software Development Life Cycle (SDLC) with business users, developers, and stakeholders
• Interviewed area experts and recorded the requirements in a format that could be reviewed and understood by both business people and technical people
• Researched and understood the claims adjudication and reimbursement systems based on HIPAA X12 4010 standards
• Ensured that ICD-9-CM procedure codes used for inpatient services and CPT codes for outpatient and physician services were not outdated
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using MS Visio.
• Participated in Forward Mapping and Backward Mapping analysis of ICD 9 - ICD 10
• Actively worked with quality control teams to develop test plans and test cases
• Developed tables, Views, Stored Procedures and Triggers using SQL Scripting
• Established Inner Join, Outer Join and created indices whenever necessary. Wrote Standard SQL queries and optimized SQL Queries
• Met the information demands of our business users by delivering timely, accurate, meaningful and standardized data and reporting
• Developed test scenarios and implemented test plans for system test and user acceptance test (UAT)

Confidential

Tools: QNXT 4.6

Team Member

Responsibilities:

• Researched defects, proposed resolution documentation and defect repair as specified
• Tested configured contract and benefits by writing test cases and adjudicating claims
• Created detailed Test Cases proving the viability of the configured components as specified by Unisys Manager
• Generated reports as requested by the Onsite (MS SQL Server 2005)
• Made necessary changes to the QNXT configuration based on Client request
• Member and Provider creation needed for testing claims
• Created Prior Authorization templates
• Followed up and documented defect resolution