PROFESSIONAL SUMMARY:

• Opportunity requiring extensive successful senior level business and IT experience, together with proven accomplishments and strong skills in business analysis, program coordination, project management, and technical management and Confidential .
• Led BSA team in gathering and documenting requirements & managing user acceptance criteria.
• Wrote/edited multiple documents, including UR, BRS, FRS, reports, plans, proposals and protocols.
• Served as Liaison between IT & Business client in critical, high - visibility Hybris implementation.
• Conducted needs analysis, structured interviews, user surveys, system evaluations, process reviews.
• Gathered and analyzed requirements; developed and proposed solutions; calculated return on investment.
• Defined and developed use cases & specifications, mapped processes and requirements.
• Produced critical issue evaluations, impact analysis, product evaluations, competitive comparisons.
• Analyzed business challenges, identified business problems, evaluated impact, proposed solutions.
• Managed, coordinated and implemented IT & Business projects, processes, initiatives and programs.
• Analyzed client requirements, prioritized tasks, identified dependencies, designed solutions.
• Defined scope, established budget, developed timeline, scheduled deliverables, wrote charters.
• Built teams, defined roles, managed resources, coordinated meetings, evaluated risks and issues.
• Facilitated team collaboration and fostered communication; created and managed action item databases.
• Coordinated critical activities, managed engagements and expectations, secured time-critical approvals.
• Functioned as interface to users and stakeholders; oversaw releases and updates; reported status.
• Developed plans, managed and administered projects, coordinated IT programs, delivered results.
• Specifications, solution proposals, product evaluations & comparisons, RFP’s
• Rewrites, enhancement of grammar, rhetoric, logic, clarity, illustrations, figures of speech
• Reports, research, studies, letters, analysis, applications, summaries, SOP’s.
• Promos, campaigns, newsletters, proposals, presentations.

AREAS OF EXPERTISE:

Business Analysis: Led Business Analysis Team in gathering and documenting requirements, writing specifications, developing test protocols, and managing user acceptance in critical, high-visibility management system implementation in validated environment. Assigned tasks. Met deadlines. Evaluated performance. Wrote or edited BRD, FRD, FRS,TRD, Field Guides, design doc, test data, UAT/QAT plans, UAT/QAT protocols, Test Reports, process maps, presentations, agendas, minutes, memoranda. Secured time-critical business approvals. Developed, analyzed, managed change log of enhancement requests. Created automated reporting tool. Served as liaison between IT and business client. Gathered requirements for application development. Defined and documented use cases, UC models, elaboration. Corrected and approved QA test cases. Performed hundreds of needs analyses and operational assessments, defining scope, cost, and ramifications of critical business challenges. Conducted conference calls, presentations, demonstrations, negotiations.

E-commerce Hybris: Analyzed and designed e-Commerce Hybris (web site on-line purchasing) applications to meet business process initiatives, evaluated existing e-Commerce and web applications Hybris (b2b &b2c) to identify areas of improvement and identified program enhancements and modifications. Created and reviewed prototypes, created required documentation, tested and de-bugged, and corrected program-related problems. Understand SAP Hybris related standard roles and works with Functional process teams to design and Role model. Gathered and collected requirements resulting in detailed business rules, functional requirements and process design. Prepared structural & behavioral graphic representations like activity diagrams, system context diagrams, sequence diagrams, use case diagrams and wire frames. Analyzed and identified system, data and process dependencies for upstream and downstream application data flow, supported the quality assurance testing and ensured that business requirements were being addressed in the test plans, concisely and effectively communicated business and functional requirements to developers. Have in depth knowledge of SAP Hybris Suite basics and accelerators

Design and Testing - I have received appreciations from development and other technical teams several times while translating the business requirements to technical and design specifications. also have a solid understanding of system interaction on SOA and client server architectural frameworks. Over all, I’m totally comfortable with handling the duties of systems analyst covering gathering the impact assessment documents, creating technical design Documents, API’s, Integration testing of multiple applications, performing testing activities like unit & system Testing and working on the various applications, in compliance with project management methodologies.

TECHNICAL SKILLS:

UML/BPMN models: Visio, Rational Rose; WINTEL/LINUX NetPC

Traceability: RallyDev, Excel; CMT

Data modeling, mapping: Hybris, PEGA

Defect Tracking Tools: CMT

Documentation Tools: MS Word, MS Excel, MS PowerPoint

Requirements / User Stories: Rally, JIRA

WORK EXPERIENCE:

Confidential

Responsibilities:

• Participate in the analysis, design, and implementation of relevant WCM or eCommerce platform such as hybris.
• Enhancing front end Pepboys Website.
• Sourcing Logic to be mapped to the modalities
• QA Testing
• Regression Testing
• Apply specific functional knowledge of eCommerce or WCM applications to help guide the design and implementation of the solution
• Manage and conduct requirements gathering, stakeholder interviews and initial client discover work
• Prepare detailed requirement specifications, functional specifications, use case and work-flow diagrams and manage the requirements throughout the project lifecycle
• Lead testing efforts in conjunction with the Project or QA Manager, including the design and execution of test scripts and scenarios
• Prepare training materials appropriate for target audiences and developed solution and conduct training sessions
• Assist with gap analysis, business process redesign, roadmap planning and developing proof-of-concepts
• Support the development of strong client relationships by building trust, rapport and strong working relationships with key sponsors, stakeholders, and team members
• Support the RFI and RFP process and take responsibility for it at pre-sales stage
• Supporting testers and developers in understanding requirements.
• Supporting internal testing and QA

Confidential

Responsibilities:

• Scoping, feasibility study and solution option analysis and expert documentation
• Capture and document requirements for website, ecommerce and integration specifics, information architecture and assisting in the delivery of the solution to meet client’s business requirements and producing functional specification
• Conduct requirements gathering sessions through formal and informal meetings and workshops
• Documenting business requirements, business cases and functional specification
• Lead discovery analysis and subsequent requirements gathering that support the strategy and objectives contained in the brief
• Create any supporting documentation necessary to communicate detailed requirements to the development teams
• Support the RFI and RFP process and take responsibility for it at pre-sales stage
• Requirements traceability to manage scope creep
• Evaluate potential software solutions and the system architecture to ensure that they meet client requirements
• Create functional requirements in use cases. Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs
• Supporting clients in understanding relative priority of requirements, and proposing phasing options to help the clients achieve its objectives
• Requirements are clear, unambiguous and thorough, enabling development teams to deliver with minimal wasted effort
• Supporting testers and developers in understanding requirements.
• Supporting internal testing and QA
• To evaluate information gathered from multiple sources and reconcile
• Creates and manage test plans and test scripts
• Support business owners with the UAT process

Confidential, Everett, WA

Business Analyst

Responsibilities:

• Created Process Flow Document and designed high- and low-level Process / Activity Diagrams using MS Visio.
• Performed Workflow analysis and task Analysis for various operational teams in the company.
• Performed GAP analysis and Impact Analysis involving the current state and proposed state.
• Worked Closely with Application Architects and Business teams to converge on requirements for the New Workflow Management System and Content Management System.
• Used AGILE methodology and worked in short SPRINTS to achieve goals.
• Participated in SCRUMS and discussed the open issues and statues.
• Participated in Agile Planning Sessions and as sumed the Product Owner role for the agile initiative.
• Developed the Epics and Themes for the Scrum Project
• Devised and prioritized the Product Backlog by conducting requirement churning sessions with various Business / Product Teams.
• Created and explained the User Stories to the Scrum Team and helped them design the Tasks.
• Designed acceptance criteria for validating the output of each Sprint.
• Reviewed Team Velocity on a frequent basis and advised Scrum Master at various stages.
• Participated in Sprint Planning and Sprint review meetings for Finalizing the Sprint Backlogs and Verifying the sprint outputs respectively
• Cre a ted Release Tracking Document in orde r to trac k the ne ce ssa r y c h a n g e s .

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Developed EPIC’s from the Themes and Documented the Product Backlog for the release.
• Created Wireframes for Web UI and Mobile UI using Axure
• Presented and Detailed Product Backlog Items to the Scrum Team in the Sprint Planning Sessions and assisted them in arriving at the Tasks for the User Stories.
• Reviewed user Stories and Acceptance Criteria with the team
• Assisted Scrum master in Developing the Task Sheet and Burn down Charts.
• Assisted the Scrum Team in Devising the Tasks for Web Development and App Development
• Facilitated Demos of the software output of each Sprint and assisted Business in making Decisions on the release during the Sprint Review Meetings.
• Conducted requirements Churns between Sprints to update the product backlog.
• Analyzed and recommended improvements to all new systems and ITIL processes.
• Developed and documented various ITIL standards.
• Coordinated with customers to develop ITIL process strategies for design.
• Develop and implement all IT policies and procedures, including those for architecture, security, and disaster recovery, standards, purchasing and service provision.
• Strong technical knowledge of telecommunications, network, and PC operating systems.
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.