SUMMARY:

IIBA certified (CBAP) Business Systems Analyst /End - to-End Solution designer with 9.5 years of Information Technology experience working for large enterprises in Telecommunications industry. Experienced in requirement gathering, development and management of business requirement documents and functional specifications in a highly complex and challenging environment. Responsible for driving and delivering end-to-end solution designs by collaborating with diverse teams of solution components, project sponsors, enterprise architects, operations representatives, test teams, Regulatory, Project managers, Program Delivery team.

PROFESSIONAL SKILLS:

• Business Analysis Advanced Requirements Gathering Advanced
• Requirements Analysis Advanced Cost/Effort Estimation Advanced
• Requirements Management Advanced Client Management Advanced
• Business Process Model Advanced System Analysis Advanced
• End Solution Design Advanced System Integration Advanced
• Functional and Non: Functionals Advanced Technical Documentation Advanced
• Data Modeling Advanced Digital Transformation Advanced
• Ecommerce Advanced Order Management Advanced
• Work Force Management Advanced Service Provisioning & Activation Advanced
• Telecom Billing Systems Advanced Service Assurance Advanced
• Agile (SCRUM) Advanced SDLC Advanced
• User Acceptance Testing Advanced Telecom OSS/BSS Advanced
• Mobility Advanced
• Retail and Wholesale Advanced Visio (UML), Enterprise Architect Advanced eTOM Business Processes Advanced MS Office tools, Office 365 suite Advanced
• Making Advanced
• Negotiation Advanced Facilitation Advanced
• Design Thinking Advanced Organization Skills Advanced
• Identity and Access management Competent Cloud Computing Competent
• Microservices Competent Web technologies Competent
• Java Competent SQL/PLSQL Competent
• Enterprise Architecture Beginner TOGAF 9.2 standard Beginner

EMPLOYMENT HISTORY:

Confidential

Senior Business Systems Analyst

Responsibilities:

• Develop detailed functional requirements for the implementation of system changes, business process changes or improvements, data analysis and the creation of reports.
• Manage the Requirements tools used to capture and maintain the Business Requirements
• Accountable to ensure that the requirements are aligned with the client’s business objectives, customer needs and stated expectations including managing requirements priority and maintaining a feature backlog.
• Identifies, elicits, and documents business requirements, defines business rules and communicates requirements for the implementation of business solutions.
• Communicates with stakeholders of varying technical ability and subject matter expertise.
• Conducting Business Process Discovery and Mapping. Produce process models and workflows, Use case diagrams, Component diagrams, Dynamic diagrams, data flow diagrams and data models.
• Prepare Business and System Use case documentation & lead/participate in high-level design, requirements and Use Case walkthroughs/presentations.
• Prepare/Review User Interface Functional Specifications
• Ensure business requirements are traceable through specifications, solution design and test cases
• Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.
• Assist Development team, E2E test teams, Operations and Programme management team during project life cycle for end-to-end solution implementation.

Confidential

Business systems analyst

Responsibilities:

• Gathering requirements and documenting detailed business and system use cases to drive out the detailed functional and non-functional requirements for different applications.
• Define solution for CRM, eCommerce, Ordering and Service provisioning/fulfillment, MIS reporting, Billing, Identity and Access management and Security in compliance with solution framework and regulatory requirements.
• Produce BRD and end-to-end detailed BSS technical designs (FRS) complying to Solution Architectures and industry best practices.
• Ensure defect free, timely and cost-effective software design deliveries (across business and maintenance releases) for medium to high complexity system changes within Consumer/Retail line of business.
• Work in collaboration with relevant stakeholders (Product Managers, Network Design, Process Design, UI/UX team, IT Delivery, Operations teams).
• Producing design estimations for new product capabilities in the relevant product areas.
• Own and drive quick turnaround to Production issues for Information system/s within retail platform, while working closely with internal teams (Dev and support) and external business stakeholders.
• Work closely with the Organizational Change Management lead to ensure that the Business is ready for the change and the processes and solutions meet the acceptance criteria.

Confidential

Consultant - SME

Responsibilities:

• Requirement and Design Analysis of RSDOD Stack (Oracle UIM, Oracle OSM, Oracle ASAP).
• Coordinating with Technical Architects, Lead Business Analyst, and Development team.
• Create User stories, Use cases and scenarios.
• Assist end-to-end test teams with test plans and execution.
• Perform User Acceptance Test.
• Contribute to knowledge repository.

Confidential

Business analyst

Responsibilities:

• Define, document and translate high level business requirements into functional specifications for CRM, Amdocs Billing system, Order manager and work order manager
• Analyzing the Enhancement Specifications, the impact of the new functionality over the existing functionality.
• Identifying the gaps in the proposed design, suggesting changes to the specifications and participating in specification breakthroughs with client. Provide detailed documentation, process flows and data models on the task/project.
• Ensure risks, issues and dependencies are identified, tracked, reported on and resolved in a timely manner.
• Identify and resolve discrepancy between systems under development specifically with regards to systems integration requirement

Confidential

Business analyst

Responsibilities:

• Collaborate with various business stake holders - Process Designers, Customer experience team, Billing and Finance, Product Managers, Solution architects etc. for business analysis.
• Develop user stories, use cases and business scenarios for each solution component viz Siebel CRM, Oracle BRM (billing), OSM, UIM (Inventory Management), Oracle ASAP (Automated Service Activation and Provisioning), Enterprise Product Catalog.
• Create Workflow diagrams, Process diagrams.
• Support end-to-end Test Manager with test planning and Strategy.
• Facilitate final walk-through with business to secure formal signoffs.

Confidential

Software Developer

Responsibilities:

• Broadband and Voice Order orchestration (order flow) development using COTS product - Order management and Service Fulfillment.
• Agile Development - Incremental software development using SCRUM process framework.
• Coordinating with System Design Team, end-to-end Solution Design Team and component test teams.
• Test Cases Review, Low Level Design (LLD) Creation.
• Supporting System Testing, SIT, IVVT, UAT.