SUMMARY:

• A highly motivated IT Consultant/Business Analyst with 9+ years of proven track record of providing solutions for high - priority, strategic decisions for a diverse client portfolio. Proficient decision-making, leadership, presentation, communication, problem-solving and analytical skills with ability to interact at all levels.
• A Scrum Alliance Certified Scrum Master and Agile Coach with proven experience on coaching Agile development practices across the enterprise. Provided guidance on enterprise-wide Agile initiatives through multi-level planning (product vision, roadmap, release planning, iteration planning and daily planning); blending strategic thinking and hands-on implementation of Agile principals. Experienced at business consulting and SAFe Agile transitions.
• In-depth understanding of Amazon Cloud compute, networking, storage, and database services with hands-on experience in recommending architectural principles for building the AWS Cloud as well as overseeing AWS deployment and management services for multiple clients.

APPLICATION PROFICIENCIES:

JIRA, MS Office Suite (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, IBM Rational DOORS, OBIEE, SharePoint, Tableau, Cognos, Facets, Guidewire, Sitecore, Balsamiq, Lucid Charts, HP ALM, UFT, Quality Center, Version One, TFS, ServiceNow, Jenkins

TECHNICAL PROFICIENCIES:

DevOps | Salesforce CRM | ERP Applications (SAP/Oracle E-Business Suite/ Peoplesoft) | Enterprise Content and Document Management Solutions | SharePoint Intranet | Cloud Data Center Migrations | EDI Claims Processing | ServiceNow ITSM | Swift Messaging | PCI Compliance | HIPPA Regulations | Regulatory Reporting | Artificial Intelligence | Robotics Process automation RPA | Data warehousing/ETL | IVR Contact Center | POS Systems | E-Commerce Platforms | Information Security | FDA Regulations | Responding to RFP | Quality Assurance Analysis/Testing

CLIENT PORTFOLIO:

Confidential, NY

Sr. Business Systems Analyst/ Scrum Master

Confidential, CT

Lead Business Analyst/ Cloud Consultant

Confidential, VA

Sr. Business Analyst/Agile Coach/Project Manager

Confidential

Business Systems Analyst/ Process Analyst

Confidential

Business Process Engineer/Business Analyst

Responsibilities:

• Responsible for requirements elicitation, engineering and change management.
• Stakeholder management for requirements and project updates
• Worked as a member of the agile team in the SAFe agile framework coaching teams on SAFe and agile principals.
• Extensively involved in UAT and supporting QA team with quality assurance efforts/writing test cases defining acceptance criteria and elaborating on user stories.
• Orchestrated multiple patch processing deployments within the enterprise and maintained a manifest for detailed breakdown of the patch configuration items.
• Identified detailed UX usability which entailed form validation of required input fields.
• Created UML models like use case diagrams, ERDs and state diagrams on MS Visio Balsamiq, Lucid Charts and other modelling tools.
• Acted as a liaison between system users, client managers and software development teams
• Worked on security, user authentication and regulatory compliance requirements pertaining financial transactions like Swift Messages and healthcare EDI claims transactions including HIPPA claims, EDI 837, 834, 835, 270, 271, 290, 299, 260
• Used SQL to conduct extensive data analysis of different Acquirer and Issuer, which were going to be part of the banking application to understand the attributes, Data elements etc.
• Organized weekly project status and task review meetings, created PowerPoint presentations and project updates using MS Project for management review.
• Participated and facilitated different SCRUM meetings like sprint planning, retrospective, sprint review, product backlog refinement and backlog grooming sessions.
• Conducted user training workshops, requirements workshops, JAD sessions and RDAW workshops.
• Organized the project into phases to impose management control using stage-gate reviews such as high-level user stories, test scenarios, dimension modeling, data mapping etc.
• Managed project milestones and budgets and project resources as a project manager,
• Used SQL to retrieve data for data analysis and Business Intelligence reports.
• Created Data Mapping document for the application after finalizing the attributes and tables with business users.
• Actively used Joint Application Development (JAD) sessions, interviews, focus groups and other elicitation methods to converge early toward acceptable design and feasible solution for the developers
• Involved in analysis, system design and business process and data modeling/validation on concurrent projects, throughout the software development life cycle.
• Creating Business Process Modals related to proposed solution.
• Worked on Salesforce CRM modules including Campaigns Management, Leads and Opportunities
• Responsible for the coordination, direction, and control of all financial reporting and analysis for Retail Operations. This includes understanding, managing, and interpreting the flow of information to Retail Management as well as providing direction and oversight to the development of new reports and scorecards.
• Responsible for the development, maintenance, and accurate execution of store, region and department level forecasting models.
• Used Jira agile for collecting User stories and maintaining a product backlog and OBIEE for data analysis and reporting for an imaging and document content management system for the client’s authorized dealer’s portal.
• Performing back end validations using SQL statements against Database.
• Own and document project artifacts (e.g. Business Requirements Documents (BRD), Functional Requirement Specifications (FRS), Software Requirement Specifications (SRS), etc.) capturing viewpoints of stakeholders and transforming business requirements into technical specifications.
• Involved in mapping SOR’s to target Risk and regulatory reporting applications