SUMMARY:

• Business Analyst with 9+ years of proven work experience in agile environment leading all Scrum ceremonies and have been versatile working in different environments using agile.
• Acted as a liaison between technology and business.
• Worked in all phases of SDLC with proficiency in Requirement gathering, Analysis, Design, Documentation, Data Analysis, Data Mapping and Data Modeling, Testing, Implementation managing business analyst functions and providing executive level support to principals.
• Superior interpersonal and analytical expertise with a flair for increasing organizational cohesiveness and profitability through talent assessment, employee management.
• Utilize management experience to align financial and business activities with organizational goals, fostering business growth.
• Comprehensive knowledge and experience in Software Development Life Cycle (SDLC) with business process models: Waterfall & Agile (Scrum) methodologies, Scaled Agile Framework (SAFe).
• Good understanding of the AS - IS and TO-BE business processes (GAP analysis) and experience in converting these requirements into technical specifications for preparing test plans
• Participate in various Agile Ceremonies; identify/define business processes/ User goals/User stories. Managed various stakeholder's groups, gather & manage Business, functional & non-functional requirements.
• Proficient in creating various documents like Business Requirements Document (BRD), Functional Requirement Document (FRD), Functional Specification Document (FSD), Systems Requirements specifications (SRS), Object Oriented Analysis and Design (OOAD).
• Extensive experience in Guidewire configuration and integration experience with claim center, policy center and Billing Center.
• Strong experienced in all insurances such as Property and Casualty Insurance including Auto, Home, and Marine.
• Holds strong domain experience across Digital Banking, Core Banking, Retail and Business Banking, Payments, Mortgages, Loan Life Cycle, ITIL, GRC and CRM.
• Strong working experience and familiarity of emerging regulatory standards including Basel, Dodd-Frank Act Stress testing, CCAR, KYC and AML.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Personal Property Casualty, Group and Life Insurance Systems
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) and established service level requirements which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Integrated Pershing's NetX360 Web services for opening Brokerage and Managed Account for Private Bank Customers via Straight Through Processing
• Working Knowledge of Equities, Fixed Income, securities, investment performance, IRA's, foreign exchange, bonds and derivatives, insurance, mutual funds and check processing, trading & risk environment, credit, interest rates, Treasuries, alternative investments - Commodities, Foreign Exchange Trading.
• Responsible for the Integration, Functional, System and Acceptance testing of the IVR applications.
• Extensive working experience in Sitecore platforms like Web Content Management.
• Expert at interacting with stakeholders, Subject Matter Experts (SMEs) and end-users to understand, analyze, communicate and validate requirements using Joint Application Design (JAD), Joint Application Review (JAR) sessions
• Assisted teams in creating different SSIS and SSAS packages in different Control Flow and Data Flows.
• Experienced in writing User stories with acceptance criteria or User stories with Use case
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, using UML and Business Process Modeling (BPM).
• Experience in using Teradata tools and utilities like BTEQ, SQL Assistant, Teradata Manager, Teradata Workload Analyzer, Teradata Visual Explain, Teradata Index Wizard and Informatica Work flow design.
• Verified that Risk-Weighted Assets (RWAs) were adequately measured against Tier 1 capital to ensure AIG's capital ratios meet regulatory capital requirements.
• Expertise in creating databases, users, tables, views, functions, Packages, joins and hash indexes in Teradata database.
• Unit Testing, Database testing, Data verification and validation of the code developed and compare the results with Oracle and Teradata systems
• Experience developing various state, activity, class and Use Case Diagrams to better understand the process dataflow
• In depth knowledge of Rational Unified Process (RUP) methodology
• Developed various Flowcharts, activities, Use cases, state charts and process flow diagrams to better communicate and visualize the business flow using Unified Modeling Language (UML) tools
• Proficient in ensuring that business goals are met throughout the product lifecycle. Proficient in creating Behavioral and Structural UML diagrams including Activity, Sequence, Data Flow and ER Diagrams.
• Performed rigorous testing with QA team to prevent potential production issues and ensuring that the application is functioning as per the business requirements
• Involved in all phases of Product Lifecycle Management (PLM).
• Involved in GUI testing, Functionality Testing, Regression testing, System Testing, Unit Testing, Integration Testing, Performance Testing, and Stress Testing.
• Monitored UAT and regional teams testing plan to match BRD and lead bug triage sessions.
• Effectively communicated with testers and management in TRIAGE meetings to decide priority (P1-P3) and severity (S1-S3) of bugs and work items based on end user feedback from User Acceptance Testing (UAT)
• Hands full of experience in MS Office Suite, MS Project for Project Plan, MS Visio, Rational Suite Rational Rose, Rational Requisite Pro, Rational Clear Case and Rational Clear Quest.
• Expert in UAT during solution implementation Phase (manual testing). Also interacted with team of QA to convey business requirements
• Performed gap and risk assessments for two separate organizations across the entire infrastructure for CCPA and GDPR compliance as well as for all data categories.
• Good knowledge of Wealth Management Accelerator (WMA), Wealth Management
• Wrote Process approach documents and SIPOC mapping for TL 9000 quality compliance
• Proficient in developing & automating reports, iteratively build & prototype BI dashboards using Tableau to provide insights at scale, solving for analytical needs of business team.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Knowledge of all Commercial Insurance Rules and State Filing Requirements/ISO/NCCI
• Coordinate deployment of IT solutions on Clouds (AWS, Microsoft Azure)
• Have strong knowledge on fraud and anti-money laundering applications.
• Design, documentation and review of business documents like business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specifications (SRS).
• Microsoft Dynamics CRM 2015, CRM 2013, CRM 2011, 4.0 Business Analyst, Technical Analyst, System Administrator, CRM UI Configuration Manager, and CRM Reports, View Workflows, Dialogs, SSRS design expertise.
• Advanced and expert skills in various BI tools like Tableau, Power BI, Qlikview, NPrinting and MS Excel including PowerPivot and PowerQuery
• Strong experience on various P&C insurance modules including Claim Management, Bill Management, Policy Management, Payments, Claim Offline Tool and Medicare Claim Reporting Tool.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis and ROI Analysis.
• Organized weekly project status meetings and task review meetings documented and disseminated meeting minutes effectively
• Utilized a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems
• Good Communication skills and capable of working independently and as well as a part of a team.
• Capable of forming and maintaining positive and productive working relationships in internal, external, independent and team environment

AREAS OF EXPERTISE:

Process Methodologies: RUP-Rational Unified Process, UML- Unified Modeling Language, Waterfall, Agile, Scrum process, Kanban

Project Management: MS Project, Excel Spreadsheets

Languages: C, C++, SQL, Oracle, Java, AML Language

Universal: VISIO

Quality Management: JIRA, Rally, Confluence, Mercury Quality Center, Analysis SDLC process

Clear Management: Clear Quest, SharePoint

Object- Oriented: Rational Rose

Office Tools: MS Word, Excel, Power Point

Testing: Unit Test, Win Runner, Load Runner, and Manual Testing, UAT-User Acceptance Testing, Selenium

Databases: MS SQL Server, MS Access, Balasamiq. ETL,Teradata

Business Intelligence Tools: Alteryx 9.x, SSIS, SSAS, Tableau 8.x, 9.x, 10.x, Cognos, TIBCO

Web Languages: HTML, XML

PROFESSIONAL EXPERIENCE:

Confidential, Newark, NJ

Business System Analyst

Responsibilities:

• Providing FTP, SFTP solutions for data transfer, monitoring and maintaining consistent data flow for business continuity.
• Ensured adherence with HealthCare Regulations such as HIPAA, OIG compliances, Protecting Customers PHI and PII Data.
• Created API Swaggers as per clients' need using RESTLet Studio and making sure it is dynamic for future upgrades
• Created HLDs for end to end implementation of the API over AWS
• Providing enterprise application teams with an API gateway platform implementing Google Apigee.
• Involved in identifying API requirements and end points of API, technical writing (API Documentation), Swagger API, Used Postman to check the request and response of REST API
• Successful in translating business requirements and user expectations into detailed specifications employing MS excel, PowerPoint, Visio and tools like JIRA
• Acted as SME for the Enterprise Document Management System, creating/designing APIs with the ability to search store and retrieve customer documents via different Endpoints.
• Facilitated Map and Gap Sessions to Validate API Specifications as per client Requirements
• Serving as a Client Liaison for Enterprise Member Portal
• Gathered requirements for many REST web services that support JSON, which were used company-wide for various applications and web portals.
• Experience supervising Black-box Testing, White-Box Testing, Functional Testing, System Testing, Integration Testing, Regression Testing, User Acceptance Testing (UAT), Load/Stress Testing, and Performance Testing
• Creating TRD (Technical Requirement Documents) for the implementation
• Assisted Team with the several amazon services such as AWS Cloud Watch, Cloud Trail to monitor and audit the alarms for the system performances and any changes in the system including the EC2, S3 and other services
• Assisted the Quality Assurance team in performing functionality testing, reliability testing, and utility testing on the API web-services using tools Postman and Swagger
• Integrating 3rd party monitoring tools, encryption tools e.g. Splunk Add-on for AWS for easy monitoring and on-going assessment.
• Performed server logs analysis on Linux and Unix servers used by enterprise wide business units, thereby leveraged Splunk GUI tool to read and extrapolate pertinent meta data from these server logs. Used tools like Jira, Confluence, etc. to track, monitor, delegate tasks / activities, operate different project aspects and functions.

Environment: Scrum, JIRA, Confluence, MS Visio, Balsamiq, MS Project, MongoDB, XMLSpy, REST API, Swagger, Cucumber, Jenkins, Bootstrap, Junit, Selenium, HTML5, JavaScript, Slunk, AIGEE, AWS, AWS S3, Oracle DB, My SQL, DataPower, SharePoint, RESTET, Postman, SoapUI, Zuul.

Confidential, PA

Business System Analyst

Responsibilities:

• Participated in meetings with business stakeholders and end users to identify scope of the project.
• Extensively used Agile Methodology in the process of the project management based on SDLC.
• Work with end user community to identify business systems which have ICD 9/10 code.
• Created Business Requirements Document (BRD) and the Functional Specification Document (FSD) based on the business requirement documents.
• Worked with ETL (Informatica) developers for creating real-time data interfaces and DB extracts (ETL Design).
• Perform the comparison between ICD 9 and ICD 10 codes and defined the complexity in ICD10 codes remediation.
• Perform Gap Analysis between current and future state of application changes based on ICD 9/10 remediation.
• Performed Gap Analysis for HIPAA 5010.
• Created Use Case diagrams by analyzing the business process followed by Activity diagrams using MS-Visio and participate in production of HIPAA 5010 EDI Test data.
• Reviewed various customer transactions using the FACETS application.
• Responsible for the full HIPAA compliance lifecycle from gap analysis, mapping, implementation and testing for Medicare Part C and Part D Claims.
• Involved in HIPAA/EDI Medical Claims, Design and Documentation
• Performed testing for Medicare, Medicaid for Medicaid Management Information System (MMIS)
• Reviewed Medicaid MMIS vendor deliverable during System Development Life Cycle; worked closely with business and IT folks along with SME’s to amend, create, and updating process flow charts from “AS IS” to “TO BE” system.
• Used SQL Queries to verify the data from the Sybase database.
• Worked extensively on EDI transactions 837 and 835 Involved in writing test cases for different LOB’s (ITS, FEP And Regular) for SIT, Parallel and UAT.
• Created 835 (remittance advice) Companion guide (CG) for Co-Marketers; 834 (enrollment) and 278 (request for review and response) CGs for BUPA.
• Validated that the 270/271 generated is in accordance with the 5010 implementation guide.
• Claim status Request and Response are generated according to the 5010 format. Validated the same.
• Data mapping on Enrollment Module (EDI 834) of FACETS.
• Worked on HIPAA Standard/Gstandard transactions: 270, 271, 276, 277, 278, 834, 835, and 837 (P.I.D), 997 and 999 to identify key data set elements for designated record set. Interacted with Eligibility, Payments and Enrollment hence analyzing and documenting related business processes.
• Performed testing of the health benefit claims receiving and processing system to ensure that the system adheres performance criteria, and functional specifications
• Worked with Data Warehouse for data mining, making consolidated reports and finding relationships & correlations
• Documented business processes, operational processes and fulfilled test case and testing plans
• Wrote extensive SQL queries using PUTTY on a UNIX / LINUX platform to communicate with the Oracle Backend for data accuracy, integrity and security checks
• Extensively involved in mapping data from various sources and formats (flat files, XML files and web services) to the target database
• Worked with solutions/delivery teams to implement data quality processes during acquisition, ETL, and delivery stages for Business Intelligence solutions and changes to Data Warehouses.
• Worked on Data mapping, logical data modeling used SQL queries to filter data within the Oracle database tables.
• Involved in design of the data warehouse using Erwin, created Informatica source and target definitions and mappings.
• Worked with developers and Quality Assurance team to let them understand the functionality.
• Use case analysis of Web Portal, Enterprise Data Warehouse (EDW) and associated transactional systems, interfaces.
• Worked extensively on Business Requirements, Functional Specification, Data-Integration, Data Mapping, and Data Warehouse access using SQL and Crystal Reports, ETL process, use cases modeling (UML) using MS Office (Word, Excel, Access, Visio) and dashboards
• Coordinated with the technical team, and developed new reports using Business Objects/Crystal Enterprises on SQL Server and DB2 databases, focusing on data verification and query performance.

Environment: MS Office, MS VISIO, Windows, ALM, Amisys.

Confidential, Short Hills, NJ

Business System Analyst

Responsibilities:

• Implemented and integrated RUP solutions with a complete line of traceability for all the artifacts of web development projects.
• Supported the implementation, and ongoing improvement for a portfolio of ITOM processes for continuous tracking, reporting, and data quality
• Served as the 'AFS to Loan IQ' data mapping SME for the LIQ (Version 7.4) Conversion project.
• Worked closely with LPT team members, onshore and offshore developers, and business SME's and IV&V testers to ensure that all Loan IQ API data mapping documents were accurate and up to date.
• Analyzed business and technical process to determine process issues and coordinate resolutions, translating those requirements to either the ServiceNow development team or the project stakeholders
• Wrote and maintained the 'Data Lineage Document', a comprehensive, high level data mapping document which captured every donor field being converted to Loan IQ and was used as a reference by the entire project.
• Responsible for ensuring accuracy, efficiency and timely flow of trade data between Loan IQ and Trade Settlement platforms as per LSTA guidelines.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool.
• Created complex Metrics Packet for the PMO team, Updated databases and amended training documents
• Triaged, remediated, researched, tracked and helped resolve Quality Center defects assigned to the LPT Loan IQ Conversion team through all the environments
• Worked on Table Maintenance, Adhoc query modules.
• Act as lead for desktop installation of NetX360 system of over 200 users
• Direct efforts for development of entitlement services for NetX360 system users by leading a selected team including access control/provisioning staff
• Creation and management of the GDPR traceability matrix to ensure all articles are implemented
• Analysis of current business procedure to ascertain GDPR gaps and means of bridging said gaps
• Design of the current processes that relates to GDPR personal data definitions
• Experience in creating Created Customer, Deal, Facility, Outstanding and many other transactions in Loan IQ.
• Worked on several LIQ interfaces, writing business, functional and data mapping documentation for several new Loan IQ batch and real time interfaces.
• Build Macros in Excel, using the record macro feature to automate sorting and filtering of large data sets. Created Pivot Tables making data user friendly for front end users, helping to manage a pipeline
• Merger related tasks included creating and maintaining data and process flow charts, as well as complex data mapping / data transformation spreadsheets.
• Worked with various teams to create 'As-is' and 'To-be' flows for identified critical data elements using MS Visio and PowerPoint.
• Designed various report layouts of different source systems that are built on the data marts based on the user requirements for different line of Business (Investment Management, Investment Services, Wealth management and Regulatory reporting teams).
• Data entered info via use of Calyx Point & DU & LP to prepare for underwriting
• Gathered functional requirements and wrote BRD's, FRD's (functional requirements specifications) and FSD's (functional system designs) for numerous Loan IQ downstream applications.
• Responsible for SIT (System Integration Testing) test planning, data validation and defect analysis using HP AML Quality Center.
• Analyzing, documenting and decisioning Bank Secrecy Act/Anti-Money Laundering (BSA/AML) related cases, reports and alerts.
• SME in Handling E-CIF/CRM functionality testing and queries individually or with surround systems such as internet banking, FEAS, IVR, CAPS, RLS.
• Used SQL to query data from the Security Master Database and gathered reference data from multiple live data feed sources such as Bloomberg, Thomson Reuters.
• Perform Sprint Demo during Sprint review ceremony and record feedback
• Identification of Performance Scenarios/Interfaces in the application based on the NFRs.
• Design and build orchestration workflows for business process automation, by executing activities in other systems like Active Directory, VMware vCenter from ServiceNow.
• Worked with business & IT users to identify and refine business requirements and workflows, as well as determine where ServiceNow can fit into business processes to improve services.
• Created ServiceNow reports, dashboards & homepages and use the data gathered to work with process owners to determine KPIs and room for improvement in the platform.
• Investigated software bugs and interacted with Development team to resolve bug issues using MTM. Effectively involve in logging bugs, reviewing solved bugs and analyzing test result using MTM
• Development of the Content Management system and followed up closely with the development team for successful completion of the Content Management System
• Conducted daily scrum meetings to coach and mentor the self-organized, cross-functional Agile Project team on key principles of Scaled Agile (SAFe) competencies & practices including team ownership, commitment, effective user stories, agile estimation, and transparency.
• Compare current reports against new LOS functionality to identify reports that can be retired due to new system integrated workflow processes.
• Sent weekly dashboard reports to management with updates of the development process of the Content Management System.
• Performed requirements modeling and developed Analysis Diagrams, Activity Diagrams, Sequence Diagrams, and State Diagrams, Data Models, and Use-Case relationships using RUP tools in Agile Methodology.
• Assisted development teams in Testing for Bug Fixes in the daily builds and turn around for immediate fixes.
• Gathered Business Requirements from Product Owners to document requirements for mobile applications updates.
• Developed and expanded agile processes within the team such as estimation, task breakdown, sprint review, showcasing, and retrospective
• Designed various report layouts of different source systems that are built on the data marts based on the user requirements for different line of Business (Investment Management, Investment Services, Wealth management and Regulatory reporting teams).
• Worked very closely with Developers and resolved any issues they have during development cycles and co-ordinate with Business for any clarifications.
• Create weekly Status reports for Business to track the progress of the project and highlight any deviations from the proposed plan.
• Analyzed Java, J2EE environments and platforms that currently ran the organizations different locations. Identified and optimized Process Flows and underlying processes. Prepared business case documents for each location
• Provided coverage for AML compliance monitoring, CIP, KYC and OFAC. Assisted the Internal Audit Analyst for various work-streams within CCAR Audit - e.g. Basel III, Treasury/Liquidity, RWAs, Capital Policy/Planning, Risk Identification.
• Involved in the BRD, FSD and DDR reviews with Business, Developer and Mapper.
• Worked as a liaison among stakeholders to elicit, analyze, communicate, validate and document requirements for changes to business processes, policies on information systems including User Accounts Management (UAM), TDA Web, and Investment Portfolio & KYC Admin tools.
• Worked with Project Manager and Development Leads in creating Project Plans and updating the daily tasks.
• Assisted Testing Teams in translating Use cases to Test Cases. Also worked closely with Testing Lead in creating and validating Test Plans.
• Tracked all major and minor Bug fixes through completion. Validated production reports and escalated production bugs for immediate fixes.
• Maintained and kept track of stakeholder's request for enhancements and changes using Unified Change Management Tool (UCM) such as Rational Clear Quest and JIRA
• Used Rational Clear Case, Configuration Management Tool to maintain different builds of the application with description about all changes and versions.
• Interacted extensively with customers and UI designers to determine ways to improve the UI feel and the user experiences. Documented the gathered business requirements into detailed Business Requirement Documents (BRDs) for BASEL III and its Addendum.
• Created User Manuals and provided User Training for the changes made to Mobile and Website.

Environment: Windows, MS SharePoint, BosWeb, Kofax Thin Client, VEO Admin, Adobe Acrobat X Standard, SSQ, QC, Contact, NETX360, OFA (One for ALL), Laser Fiche, Policy Decisions, SNAP, PayPro, PMS (Mainframe), HP Application Life Cycle Management, DevInt, Documentum, Appway, Clientworks, BranchNet, AXA, Microsoft Lync, PGP,MS Office Suite (Word, Excel, Tortoise SVN, Power Point, Outlook), RDMS, JIRA, Rational Clear Quest, MS Visio, Java EE7, SQL server 2012, SQL, HTML, UML

Confidential, CT

Business Analyst

Responsibilities:

• Application of Simulation to understand the current system and identify problematic areas
• Used Simulation to verify the impart of Variability on the system and identified different levels of improvement
• Worked closely with the program manager and Project managers to define the scope and high-level requirements for the program
• Worked on the Claim Center integrations - Acuity (Litigation Management), Contact Manager, External Accounting Systems, ISO, OFAC
• Reviewed and analyzed surety and bond claims including performance bonds, motor vehicle dealer, sales tax, license and permit in a high-volume setting.
• Processed surety bonds for clients.
• Analyzed client financial statements for surety bonding capacity and credit.
• Performed analysis of published Circulars from ISO/NCCI and other regulatory Bureaus for system impact and prepared detailed business and functional requirements.
• Planned activities for the BA group and provide estimates for BA activities
• Supported development of Project initiation, Project Charter and Project plans
• Worked in developing the wireframe and mock-ups for the prototype of the web-based portal application in MS Visio
• Extensive understanding & experience of migrating insurance suite solutions to Guidewire solutions.
• Created Process blueprints for Cost and Time estimates for migrating existing Savion Business Process Applications to IBM BPM.
• Provided detailed walkthroughs to all stakeholders Strategic Team, Business Users, development and testing teams and ensured functional adherence for Guidewire Policy centre implementation.
• Create mapping documents for ETL implementation; Create mapping documents from data source to Teradata target tables.
• Manipulate advanced Excel spreadsheets and data using intermediate to advance skill levels
• Worked on various User Stories related to Claim Center (Financial Summary, Reserves, Payment Exceptions, FNOL Process, Recovery, Vendor Ratings, Modular Reporting, ISO Claim Search, Internal Drafts, Reallocation, Payment Allocation, Reserve Allocation, Work Matter Summary, Maintain Work Plan, Maintain Activities, Executive Dash board, Special Investigation Unit, Claim Metrics and Cash Flow Management)
• Experience in Guidewire Claim centers, Policy center and Billing enter, claim center Integrations and Configuration User Stories.
• Excellent skill in creating Unified Modeling Language (UML) standard diagrams including Use Cases, Activity Diagrams, Data flow diagrams and Sequence diagram.
• Defined logic to correct many funds in AIS Dashboard for Master-Feeder Fund Structure for the fixed income instruments like Hedge Funds.
• Involved in preparing and reviewing Test Plan, RTM, Test Cases, Test report and resolving UAT issues. Involve in extensive data analysis on Teradata, and Oracle Systems Querying and Writing in SQL and Toad.
• Gathered business requirements for Auto Finance stakeholders.
• Scheduled and led requirements gathering through JAD sections for elicitation and documentation
• Document detailed business requires, Business rules, rating requirements, and coverage requirements
• Analyze Insurance forms and document forms requirements
• Compared actual and expected test results, discussed the defects in defect meeting with development team and then recorded/reported/tracked all Defects to Developers using a web-based tool called Rally (Bug, Issue and Project Tracking tool).
• Conducted JAD sessions and interviewed SMEs, asking detailed functionality aspects of Business Process (BPM) and carefully updating the information to the requirements in an easily understandable format.
• Worked closely with architect team to design solution to meet business needs
• Provided testing documents including test plan, test cases and verifications
• Performed GAP analysis and traceability matrix to trace missed requirement and variations in the actual results (As-is) as against the expected (To-be) software product states
• Acted as a liaison between Business users and project team (SME's, developers, testers, data team, Architects) to define business requirements and analyze the functional requirements for Personal Lines P&C Insurance.
• Used Rational Requisite PRO and IBM DOORS in various P&C projects for requirements management and traceability among requirements, uses cases, business rules and test cases.
• Developed requirements and test management system utilizing IBM Rational Dynamic Object-Oriented Requirements (DOORS)
• Used IBM DOORS Next Generation to manage user stories, backlog task, and prioritize task for projects, create test cases/test scripts, produce traceability matrix, and managed test integrations with business.
• Administrating/supporting users, Importing and Sync Requirements in DOORS and DOORS NG.
• Compared actual and expected test results, discussed the defects in defect meeting with development team and then recorded/reported/tracked all Defects to Developers using a web-based tool called JIRA (Bug, Issue and Project Tracking tool).
• Worked in Property & Causality (P&C)- Commercial lines & Homeowners insurance
• Compiled detailed documentation for technical teams (architect and QA) involved to be clear on the nature and item being worked on
• Gathered requirements for a fully electronic auto insurance contract process
• Create wireframes using Axure RP Pro based on collaboration with use cases and Visio flows
• Laid down the guidelines for a smooth flow of the different project elements in P&C domain, in different iterations and phases of the Software Development Life Cycle (SDLC)
• Provided hands-on instruction and guidance on how to prototype various JSON producing RESTful web-services and database systems using PHP, Node.js, and Python Django web frameworks during the senior project experience.
• Worked on various Guidewire integration concepts like Messaging, Batch Processes, Plugins, and Web Services and worked with Technical and Business leads during Guidewire Policy Centre implementation.
• Developed UAT and System Integration Testing (SIT) plan, facilitated UAT and SIT testers as well as Triage defects periodization and solutions
• Elicited and drafted requirements for financial system transaction posting for SAP FS-CD (SAP for insurance collection and disbursement).
• Worked with data analysts to identify, design and implement solutions for extraction and integration of data for creating reports, decision making with using SSRS and SSIS
• Assisted in issues resolution and escalation as well as patronization and tracking
• Actively involved in brainstorming and JAD session with the client in order to identify all the business requirements for P&C project development.
• Carry out Metadata and data quality control for market risk, credit risk, interest rate risk, counter-party risk, liquidity risk, operational risk, inflation risk, and systematic risk data.
• Used Waterfall methodology of SDLC to manage projects

Environment: Agile Scrum, HTML 5, SAP CD, CSS, Adobe Photoshop, Windows Forms, Web Forms, Doors, IBM BPM, MS Visio, Arena, SQL Server, Win Runner, Rally, Clear Quest, SSRS, SSIS Load Runner, Window 8

Confidential, Bellingham, WA

Senior Business Analyst

Responsibilities:

• Lead business initiatives including brainstorming on new functionality for current systems.
• Worked on Advance Loan System and well versed with all phases of Software Development Life Cycle (SDLC)
• Extensively involved in Consumer loan lending process, loan origination, ALS loan booking process, payment applications, ALS billing & coupon concepts and Citibank, specific external interfaces.
• Execute full development life cycle for credit card projects from gathering business requirements and solutions proposal thru project implementation phase.
• Provides the most comprehensive and adaptable digital retail banking platform and innovative solutions designed to help banks and credit unions.
• Successfully completed multiple debit and credit card projects across Digital and Mobile banking Channels.
• Respond to incoming cardholder and all Contact Centre Representatives' inquiries involving credit/debit cards and disputes/fees and handle escalation calls and upset supervisor calls.
• Responsible for completing assignments based on functional/technical specifications to enhance the existing credit card system as requested by business and users.
• Documented compliance guideline showing the data flow process for the selection and process of various Loans.
• Documented process flow of Mortgage Default, Foreclosure and Servicing Guidelines with performing and non-performing loans.
• Gathered and documented the requirements that were critical to the business mission and used those requirements to design application software using a Use Case in Requisite Pro
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Created and maintained the process documents for the project to be used for collaboration with developers, project manager, etc. on SharePoint.
• Created use case scenarios and documents work flow and business process.
• Documented business workflows textually as well as in UML diagrams (State diagrams) according to RUP, for the stakeholder review
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Experience in SQL Server Integration Services (SSIS)
• Created and maintained fields, views, reports, dashboards, campaigns and other salesforce.com
• Maintained, enhanced and created workflows, functions and configurations within the salesforce.com environment.
• Completed business analysis, system analysis, prototype, design and testing for Treasury Accounting including areas of Cash Management, Investment Accounting, Debt Management, and System Security and Workflow.
• Conducted FRS and URS reviews and walkthroughs with the designers, developers and stakeholders
• Prepared the UML Use Cases using Rational Rose.
• Created UI requirements for Mobile app online banking.
• Used Requisite Pro to document requirements, associated change requests with requirements and connected requirements with Use cases.
• Implemented the screen prototypes as UI mockups for application functionalities, which serves as go-to shop for Business Client, Development and Quality Control teams, using iRise.
• Assisted in Implementing UI/UX mockups using HTML, CSS and responsive frameworks.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Supported the assigned project manager with creating detailed project plans assisting in developing, scheduling and tracking project timelines.
• Supported project governance and provided regular project communications to the project manager and business areas.
• Implemented Partner portal on salesforce for Partners to better connect with different business users and suppliers, thereby increasing transparency.
• Performed feasibility, adaptability study and risk analysis to identify the business-critical areas from USER perspective .
• Involved in IT SOX Audit project-work encompassing direct reports.
• Prepared test cases, test plans, test strategies, traceability matrix on MS Excel for QA team.
• Involved in CRM processes like Design, development, planning, testing and integration of Salesforce
• Daily salesforce usage to track, update and log project status throughout the project cycle.
• Wrote User documentation in Salesforce discussing best practices for systems support utilizing working knowledge of financial and accounting operations and applications.

Confidential

Business Analyst

Responsibilities:

• Acted as a liaison between the project group and the operations group.
• Helped design scope document and to coordinate with top management for the approval process.
• Form the requirements and using technologies such as JavaScript, XML, LDAP, AML language (like XML), and TIBCO configure and provide custom enhancements to the client
• Interviewed various personnel including broker dealers and traders to understand the current process and the future requirements.
• Designed the prototype of the Data mart and documented possible outcome from it for end-user.
• Extensively conducted JAD sessions to understand the business requirements
• Involved in generating various reports using the SQL Server Reporting Services (SSRS).
• Involved in design, development, implementation and roll-out of Micro Strategy Business Intelligence applications
• Created dashboards through Power-BI and effectively showed trends in our portfolio
• Managed ERP and EPM SaaS Applications with a background in Oracle On-Premise Solutions. Engaging Upmarket Accounts providing solutions for ERP and EPM applications in the Cloud.
• Tracking and reporting budget and cost allocation variances and performing cost/benefit analysis.
• Custom tools upgrade client had created marketing, merchandising production, batch support tools to support their custom web application which needed to be re-architected to work with ATGs ecommerce suite.
• Used CSS, HTML and JavaScript for GUI front end designing and validations.
• Responsible to design, develop and test the software (Informatica, PL SQL,UNIX shell scripts) to maintain the data marts (Load data, analyzing Teradata using OLAP tools).
• Maintained the product catalog, search and navigation, search engine optimization (SEO), Business Intelligence (BI) and personalization, etc.
• Created Visual Basic macros to streamline data categorization and reconciliation
• Extensively involved in Business Process Modeling. Created the AS IS and TO BE business processes
• Worked with third party integration, Google Analytics, Ruby/Watir, data verifications/backend testing, defect management, SQL, API implementation, UNIX shell commands, process modeling.
• Creation of business and functional requirement documents and use cases supporting them with wireframes and other visual documentation as required.
• Documented the business requirements following the RUP methodology using rational requisite pro
• Used rational tools for version control and defect management
• Authored the Business Requirement Document (BRD).
• Experience in all phases of Full Life-Cycle Oracle E-Business Suite Financials implementation i.e. Requirements Definition, GAP Analysis, Process Modeling and Implementation.
• Designed the screen mockups using Balasamiq.
• Developed Business rules for the equity trading system based on technical chart analysis and fundamental analysis and trends.
• Used rational Rose to create use cases for different scenarios and cases.
• Analyzed, cleaned and reorganized data by using tools including Excel, Alteryx and Pivot in Tableau
• Developed Business specification diagram to understand the whole work flow.
• Created UI Specifications and wire frames.
• Lead multi-disciplinary project teams through all phases of the project life-cycle providing coaching, motivation and inspiration. Projects were executed using Sitecore and .NET.
• Involved in development and testing of POS Point of sale systems and applications for Payment Card Industry (PCI) Compliance initiative.
• Create the wireframe of Functional work flow using the Balasamiq tool
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Developed activity diagrams in Rational Rose software, to have a diagrammatic view of the workflow.
• Used Invasion in enhancing the user experience; worked closely with the technical and programming team to prepare Screen Mockups, User Interface designs using wireframe prototype for this Ecommerce mobile/web redesign.
• Researched system architecture of proprietary PCPO (PC Purchase Order) and SSO (Store Specific Order) applications in the replenishment department, with the aim of converging the features of both applications onto a single .NET platform that could function on Windows 7
• Designing the integration of BI data to implement Order management & consumer systems with workflow and dataflow from various sources like GMF, DNB
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages
• Perform Teradata (Enterprise Data Warehouse) validation and analysis to identify the accurate data source and to track data quality to detect/correct the invalid data.
• Created Data Lake by extracting customer's data from various data sources into HDFS. This includes data from Teradata, Mainframes, RDBMS, CSV and Excel.
• Collaborated with the QA team for developing scenarios for validation and testing by using Red Hat Stack.
• Responsible for end user training and P&Ps and Support for a major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain
• Got involved in the User acceptance Testing (UAT) and SIT and documented the test scenarios and outcomes.

Environment: RUP, JavaScript, Oracle, Red Hat Enterprise Linux Server, COBOL, CSS, HTML, Google Analytics, R, R Studio, Alteryx, Tableau XML, LDAP, AML language, Balasamiq, TIBCO, MS SharePoint, MS Office Suite (Word, Excel, Power Point, Outlook), Unit testing