SUMMARY:

• A thorough understanding of the Software Development Life cycle (SDLC) including various concepts such as Requirement Gathering, Experience in the development of Client - Server and Web-Based Application.
• Possess a detailed-oriented nature with excellent communication, interpersonal, problem solving skills, and recognized for being a valued team player.
• Domain knowledge of multiple industries, such as finance and Insurance, with very challenging and demanding work environment.
• Deep understanding of translating process models into written documentation, standard operating procedures, and other controlled documents.
• Strong experienced in all insurances such as Property and Casualty Insurance including Auto, Home, and Marine.
• Strong business analysis skills and an understanding of the Software Development Life Cycle (SDLC) utilizing Rational Unified Process (RUP), Agile: XP, Scrum.
• Experienced in conducting requirement analysis, use case design, designing test plans and developed database schemas based on the logical models.
• Expert in requirement gathering and documenting the requirements in business requirement documents.
• Extensively worked with Rational Rose, Use Cases and Test Scripts and delivered Functional Specifications and Software Requirement Specification (SRS).
• Good ability to gather business and technical requirements from both formal and informal sessions utilizing a variety of software tools including, Use Cases and the rational tools.
• Expertise with UML tools, applied for developing Use Case Diagrams, Activity and Sequence diagrams.
• Excellent skills in writing Business Requirement Documents, Functional Requirement Documents, Systems Design Specification, Workflows and diagramming skills for drawing UML diagrams such as State diagrams and Class diagrams.

TECHNICAL EXPERTISE

Test Management Tool: JiRA | Project Management |Project Methodologies/ Waterfall, Agile (SCRUM) |Risk Management |Feasibility Analysis| Project Planning | Strategic Planning | Agile Methodologies |

Software: Project Management | Change Management| Business Analysis | Requirements Analysis | Project Delivery | Management Consulting | Agile Project Management | Requirements Gathering | Business Process Improvement | Product Development| Program Management | Systems Analysis | Consulting| Vendor Management | Budgets | Testing | Project Portfolio Management | New Product Development | Process Engineering

Business Modeling Tools: MS Visio | Business Models/ Diagrams |Desktop software | Requirement Management Tool /Web Tools | RDBMS / MS SQL Server |

Test Tools: HP QC, Bugzilla and Mantis.

PROFESSIONAL EXPERIENCE:

Sr Business Analyst

Confidential, New Jersey

Responsibilities:

• Assisted in creating Project Plan, Road Map, designed Requirements Planning and Management document. worked closely with auto and property insurance.
• Worked closely with Everest Quality Assurance Head of Automation to implement new projects that have a meaningful impact on the business. Auto Insurance and Property insurance domain
• Participate in code reviews and design sessions with senior automation engineers.
• Implemented of CRM systems to end clients.
• Identified subject-matter experts and drove the requirements gathering process through approval of the documents that convey their needs to management, developers, and quality assurance team.
• Performed technical project consultation, initiation, collection and documentation of client business and functional requirements, solution alternatives, functional design, testing and implementation support.
• Requirements Elicitation, Analysis, Communication, and Validation according to Six Sigma Standards.
• Captured Business Process Flows and Reengineered Process to achieve maximum outputs.
• Captured As-Is Process, designed TO-BE Process and performed Gap Analysis
• Developed and updated functional use cases and conducted business process modeling (PROVISION) to explain business requirements to development and QA teams.
• Created Business Requirements Documents, Functional and Software Requirements Specification Documents.
• Performed Requirements Elicitation through Use Cases, one to one meetings, Affinity Exercises, SIPOC's.
• Gathered and documented Use Cases, Business Rules, created and maintained Requirements/Test Traceability Matrices.
• Environment: Windows XP/2000, SOX, Sharepoint, SQL, MS Visio, Oracle, MS Office Suite, Mercury ITG, Mercury Quality Center, XML, XHTML, Java, J2EE.

Business System Analyst

Confidential

Responsibilities:

• Created the Business Requirements Document by conducting interviews from the Stakeholders.
• Understand stakeholder needs and values in relation to the new system and document these project requirements logically and with clarity, avoiding technical solutions.
• Wrote user stories for implanting CRM modules in a phased manner.
• Assisted development team by creating epics and breaking down functional aspects of application into individual.
• Collaborated with business and technical resources to make recommendations on how to improve the overall customer experience.
• Followed Agile (Scrum) methodology throughout the application development and actively participated in scrum planning meetings and estimation meetings
• Created Use Cases based on the process flows diagrams.
• Responsible for analysis, design, development, testing and implementation of enterprise content management system and business processes.
• Performed Gap Analysis to compare the existing system with the proposed new system.
• Maintaining requirements in JIRA for testing purposes.
• Test scenario development and Defect Management.
• Providing assistance to UAT.
• Explaining UAT scope, criteria and entry/exit strategy to junior engineers
• Providing post Go-Live support.
• Authored and managed all the master validation documents from beginning to end of multiple releases of different TrackWise modules.
• Created Technical System Design and created Use case diagrams for offshore team to use and work on the project.
• Worked as a Business Analyst for multiple module wise development teams
• The project followed full project life cycle as per the SDLC specifications using MS Project.
• Communicated twice a week with Project managers to solidify requirements and associated deliverables.
• Managed progress of projects through MS Project Plan.

Confidential

Business Analyst

Responsibilities:

• Modeled the Sales Order Entry process to eliminate bottleneck process steps using ERWIN.
• Adhered and practiced RUP for implementing software development life cycle.
• Gathered Requirements from different sources like Stakeholders, Documentation, Corporate Goals, Existing Systems, and Subject Matter Experts by conducting Workshops, Interviews, Use Cases, Prototypes, Reading Documents, Market Analysis, Observations
• Translated discussion into process flows and process documentation.
• Created Functional Requirement Specification documents - which include UMLUse case diagrams, Scenarios, activity, work Flow diagrams and data mapping. Process and Data modeling with MS VISIO.
• Worked with Technical Team to create Business Services (Web Services) that Application could leverage using SOA, to create System Architecture and CDM for common order platform.
• Designed Payment Authorization for the transaction/order entry systems.
• Implemented A/B Testing, Customer Feedback Functionality to Gateway.com
• Worked with the DW, ETL teams to create Order entry systems Business Objects reports. (Full Client, Web I)
• Worked in a cross functional team of Business, Architects and Developers to implement new features.
• Program Managed Enterprise Order Entry Systems - Development and Deployment Schedule.
• Developed and maintained User Manuals, Application Documentation Manual, on SharePoint tool.
• Created Test Plans and Test Strategies to define the Objective and Approach of testing.
• Used Quality Center to track and report system defects and bug fixes. Written modification requests for the bugs in the application and helped developers to track and resolve the problems.
• Developed and Executed Manual, Automated Functional, GUI, Regression, UAT Test cases using QTP.
• Gathered, documented and executed Requirements-based, Business process (workflow/user scenario), Data driven test cases for User Acceptance Testing.
• Created Test Matrix, Used Quality Center for Test Management, track & report system defects and bug fixes.
• Performed Load, stress Testing & Analyzed Performance, Response Times. Designed approach, developed visual scripts in order to test client & server side performance under various conditions to identify bottlenecks.
• Created / developed SQL Queries (TOAD) with several parameters for Backend/DB testing
• Conducted meetings for project status, issue identification, and parent task review, Progress Reporting.

Confidential

Business Analyst

Responsibilities:

• Gathered Analyzed, Validated, and Managed and documented the stated Requirements. Interacted with end users for verifying requirements, managing change control process, updating existing documentation.
• Created Functional Requirement Specification documents - that include UML Use case diagrams, scenarios, activity diagrams and data mapping. Provided End User Consulting on Functionality and Business Process. Made it easier for the users to access the services offered by mortgage providers.
• Acted as a client liaison to review priorities and manage the overall client queue. Provided consultation services to clients, technicians and internal departments on basic to intricate functions (eg. User Profile management, customization of rate quote) of the applications.
• Identified business directions & objectives that may influence the required data and application architectures.
• Defined, prioritized business requirements, Determine which business subject areas provide the most needed information; prioritize and sequence implementation projects accordingly.
• Provide relevant test scenarios for the testing team. Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations.
• Tested payment method integration.
• Used Test Director, QTP, Load Runner for Test management, Functional, GUI, Performance, Stress Testing
• Perform Data Validation, Data Integration and Backend/DB testing using SQL Queries manually.
• Created Test input requirements and prepared the test data for data driven testing.
• Mentored, trained staff about Tech Guide & Company Standards. Set-up and Coordinate Onsite offshore teams, Conduct Knowledge Transfer sessions to the offshore team.