SUMMARY

• 8 years of experience as a Business Analyst in IT Industry, developing various web - based applications with strong knowledge in Software Development Life Cycle methodologies like Agile and Waterfall models. 2+ years’ experience in application development using Pega Systems PRPC in Healthcare domain.
• Proficient in Business Requirement Gathering, Business Process Flow, Functional Process Flow, Business Process Modeling, Business Process Re-engineering, Business Change Management, Transaction Processing, Documenting Enhancement Requests with a keen awareness of developer needs and end-users and able to deal with clients efficiently.
• Conducted Daily Scrum meeting, Planning Sessions, Backlog updates, User Stories updates, Continuous Integration, Continuous Testing
• Experience in describing and communicating business processes by using Activity Diagrams, Class Diagrams, Data Flow Diagrams (DFD) and Use Case Diagrams using MS Visio.
• Modeled As-Is processes, defined To-Be processes, identified gaps and impacts to different groups and systems.
• Well experienced in Application Design (Prototyping, Screen Mock-ups), wireframes, UI design
• Extensive exposure to End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).

TECHNICAL SKILLS

Operating systems: Windows XP/7/Vista/8/10, Mac OS X, Android, iOS

Databases: MS SQL, Oracle

Project management tools: MS Project, PERT Chart Expert, WBS Chart Pro, PPM clarity

Languages: SQL

PRPC Skill Set: Application Profiler, Application Accelerator, DCO, Internet Application Composer (IAC), Discovery maps

Modelling/tools: JIRA, SQL server, Pega, Salesforce, Wire Shark, Microsoft Visio, Hyperion, Microstrategy

Methodologies/Process: AGILE (SCRUM), PEGA SCRUM, PEGA SmartBPM

Requirements management tool: MS Project, Microsoft Office

Business Intelligence Tools: Oracle Bi Cloud, Oracle Essbase, Tablau

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Baltimore, MD

Responsibilities:

• Took complete ownership of documentation creation in the form of Artifacts and Specs. Creation of industry standard documents such as BRDs, FSDs, User Stories
• Experience using different defect tracking and ALM tools such as JIRA track defects and ALM to baseline requirements, as well as creating and assigning defects.
• Facilitate core team meetings, Ceremonies, Assisting Product owner with creation and administration of user stories and tasks, coordinate meetings with various stakeholders to drive the project forward and provide weekly executive status reports.
• Extensive experience in refining User Stories to detailed granular level functional requirements. Documenting the cross functional processes in a swim lanes format using BPMN
• Used MS-Visio to document current work flows, manual processes and end-to-end processing of system interactions which was later built using Pega PRPC.
• For MicroStrategy project, analyzed SQL queries, performed Data mapping as well as business logic and created several requirements specification documents for the technical team to implement the auto generated reports via MicroStrategy.
• Automated report generation using MicroStrategy tool to generate daily, weekly, and monthly email communications that supports one of our major business areas- Marketing and Campaign Development team.
• Extensively used Pega Marketing tool to configure campaigns as per business need.
• Analyzed SQL scripts to query various databases creating tables and views for subscriber’s communications preference.
• Provide day to day support to Managed Services and working along with MSTR Developers to assure accurate delivery of reports to Managers and business users. Also, create SVET request and SERD to execute additional/change requirements.
• Thoroughly analyzed EDI raw data for transaction 834.
• Helped QA team in creating Test Strategy, Test Plan, Test Scenarios and Test Cases from Functional Requirement Specifications. Also, provided support to UAT team to ensure timely deliveries.
• Prepared user manuals, user training guides for training the end users on the tool enhancements and successfully provided Training and walk through sessions.
• Functioned as the primary liaison between the operations and the technical team and resolved process issues throughout the project cycle.

Confidential, Irving, TX

Business Analyst/Project Manager

Responsibilities:

• Facilitate and lead project kick off meetings, customer/external calls as well as Internal calls and provide meeting minutes.
• Utilized JIRA for metrics/reports, user stories and defect tracking.
• Analyzed existing legacy systems and identified business pain points
• Manage the entire project life cycle - developing accurate estimates, creating schedule of deliverable, planning resource requirements, and ongoing support to the customers.
• Worked as part of the ITSM team to driver adherence to ITIL best practices at Confidential while working on an effort to implement infrastructure for the client.
• Responsible for hardware and software deployment, upgrades, relocation (moves), decommissions projects from project charter development, project plan creation, execution, controlling and monitoring, to project closure and lessons learned
• Experience in Interfacing with management and onshore/offshore development team members to manage the scheduling, coordination and implementation of approved projects that have the best return on investment
• Established criteria for each milestone within the product roadmap as means to measure developmental progress
• Led communication with stakeholders regarding product goals and progress made. Defined clear targets and objectives and communicated them to other team members
• Served as single point of contact for the client, cross functional teams, the stakeholders and senior management to maintain smooth communication and align project strategies with business objectives as well as ensure SLAs are met across the program.

Confidential, Pittsburgh, PA

Business Analyst

Responsibilities:

• Involved in working with Project Manager in planning, scheduling, and controlling projects based on schedules and requirements outlined by the business.
• Responsible for gathering requirements from users, mainly from SME’s.
• Complete participation in all phases of life cycle from Project Initiation to Production support.
• Performed GAP analysis to compare the existing system with the proposed system and documented new requirements and features.
• Gathered requirements and recommended several Dashboard reports for the Group business to identify the high selling and most profitable products
• Facilitated numerous Joint Application Development (JAD) sessions utilized for the creation of design documents and system specifications for applications.
• Developed and executed associated project plans and test scripts for User Acceptance Testing (UAT) and subsequent user training.

Confidential, Atlanta, GA

Business analyst

Responsibilities:

• Elicited business requirements in the form of user stories from stakeholders. Conducted brain storming sessions, focus groups and personal interviews to get a better understanding of the client's business process
• Designed screen-mock-ups to review the user requirements and take feedback.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML.
• Extensive experience in Dashboard creation to streamline processes and procedure. Expertise in developing Process mapping documents to describe the data flow between various systems in the organization.
• Managed the product backlog with user stories through progressive refinement applying business prioritization, solution approach, and technical delivery considerations.
• Used SharePoint extensively for document management. Analyzed, maintained and updated FAQ knowledge base in SharePoint for better data accuracy and better timely data availability
• Regularly interacted with the Testing team for executing the Test Plans, providing Test Data, creating Test Cases, and resolving issues upon detection of bugs and collecting the Test Metric

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Develop and maintain presentation decks as well as supporting documentation for use by senior management on both internal and external scales
• I was responsible for providing schemes for executing the targets/deadlines by gather requirements and conducting meetings with the business units, assigning and assisting users with tasks for functioning of Hyperion suite of products like ESSBASE , Planning, generating Reports and Analyzing the data.
• Implemented graphical, flowchart environment for building and validating business rules using HFM (Hyperion Financial Management).
• Developed reports using Hyperion Interactive Reports , Hyperion Financial Reports, Web Analysis, and modified existing reports to incorporate global operations.
• Ad Hoc data analysis in collaboration with process managers, and key decision makers by identifying metrics, trends, key performance indicators, and presenting the resulting data