COMPUTER SKILLS:

JIRA Confluence SOAP UI SQL MS Team Foundation Server Slack MS Office Visio TeamForge Salesforce SharePoint Axure Pro

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Provide day to day support for several Agile sprint teams; create JIRA user stories, facilitate grooming sessions, kick - off requirements meetings, and maintain priority of backlog items
• Document workflows; manage deliverable timelines and pushing releases up the stack; document test steps for validation of functionality; collaborate with both the development and QA teams to document project functionality and scope
• Participate in bi-weekly product management strategy meetings for prioritizing company’s product roadmap
• Responsible for creating and distributing client Release Notes notifications using HubSpot
• Create Confluence Release Guidance Pages that contain specific information for each release including testing instructions and release information used by Change Management
• Perform gap analysis between the backlogged Universe tickets and current Universe code Prepare Release Guidance Pages and submit releases up the stack Assist with creation of project roadmap and documentation of milestones Assist Integration team with test plan roadmap Organize meetings with vendors and internal team
• Assist sales manager with scope definition Facilitate meetings with vendor Oversee sprint sessions for timeliness of completion of work Validate tickets for completeness Oversee additional scope proposals and approvals while staying within budget constraints Provide project status to executives
• Team member in the creation of a client Enterprise Production System to be used by clients to test new features and enhancement prior to moving to the production environment:
• Perform testing of the new system in stage and EPS environment
• Confirm client’s migrated data is correct and applications are working as expected

Confidential, Los Angeles, CA

Business Analyst

Responsibilities:

• Gathered requirements for projects through stakeholder discussions and story mapping sessions to create the projects features, user stories, acceptance criteria, and workflows
• Created prototypes for use during grooming sessions and throughout the project
• In the role of product owner in daily sprints meetings, monitored project development by performing UAT to ensure requirements were implemented per stakeholders requests and kept within scope while hitting milestones and deadlines
• Communicated project status to stakeholders to ensure expectations were understood across all members
• Created requirements to integrate QlikView business intelligence application into company’s residential insurance platform to provide clients more in depth analysis of their insurance assets
• Identified potential gaps and provided corrective action plans for each project
• Analyzed and mapped data for data integration projects from internal data lakes and third-party assessor data integration
• Managed and prioritized backlog items
• Assisted quality assurance members in identifying test cases, reviewing test plans, and functional testing
• Updated technical documentation including API and configuration guides; created user manuals

Confidential, San Diego, CA

Product Analyst

Responsibilities:

• Created Business Requirements Documents (BRD's), User Stories, mock-ups, workflow diagrams, use case scenarios, and project release notes to the various project members
• Designated BA for company's compliance platform (FCRA) where state and federal regulatory laws are supported as they relate to consumer privacy, Non-Public Personal Information (NPPI) laws; resulted in company meeting regulatory compliance, increased efficiencies, and cost savings
• Created requirements to upload company’s manual invoice process into Salesforce for better tracking and to ensure on-time payments to vendors
• Created, coordinated, and executed UAT with subject matter experts and recorded the results for escalation and prioritization for multiple company projects
• Participated in project training coordination and facilitated training sessions to intended user audiences
• Provided maintenance support for internal users on product and platform features and functionality

Confidential, San Diego, CA

Product Manager

Responsibilities:

• Worked directly with business and marketing departments to develop product plans, requirements, and goals; created product sales collateral and presentations for various credit and fraud products which increased revenue and client utilization 16%-120% for several priority products
• Coordinated meetings with stakeholders to determine internal business and training needs; resulted in facilitating regular training sessions with sales agents which increased their product knowledge in the products
• Represented business stakeholders during integrations projects of vendor products/updates into proprietary application
• Provided support and issue resolution for product and platform inquiries from customer’s and internal user's
• Maintained a direct relationship with product vendors to fully comprehend product behaviors, data specifications, pricing, and issue resolution; reviewed and approved vendor invoices prior to payment; resulted in realized credits of over $17K in vendor billing errors

Operations Supervisor

Confidential

Responsibilities:

• Oversaw the day-to-day operation goals of several production teams; managed the production workflow and personnel allocation for achieving expected production results; ensured teams adhered to client service level agreements within the call center environment
• Managed teams that were consistently the highest producers, winning Team of the Month for 8 out of 12 months
• Appointed company’s point of contact for client and sales agent inquiries
• Re-designed client service training manual and materials