SUMMARY:

• I am an experienced IT professional who has worked in all levels of IT from mail room to computer operations, programming through project management.
• I have 20 years’ experience as a Business Systems Analyst/Project Lead and 10 years’ experience with Requirement Definitions.
• My background along with my people skills and team work will make me a valuable addition to any organization willing to provide me with an opportunity.
• As a project manager, it was necessary for me to act as the main contact between business partners and IT. In this role, it was important that I understood the business issues and how an IT solution could be applied to a problem.
• My experience also provided me with the ability to determine the root cause of a business problem.
• Based on that root cause analysis on occasions my recommendation would be to implement a process change over an IT solution. I have successfully led multiple projects with budget responsibility. Managed budgets more than two million dollars.
• Developed user stories and workflow documents in support of projects over the last 10 years. Additionally, because of the small sizes of my teams I have had to remain proficient in the development area using PLSQL, Cobol and CICS. Over 30 years’ experience using Cobol/CICS and more than 10 years using PL/SQL and Visual Basic.
• Skilled in the use Agile/Scrum as well as the waterfall project management methodologies.
• Twenty plus years’ experience in personnel management of IT team members including mentoring and development.

SKILLS:

OS JCL, COBOL, Assembler Lang, Visual Basic, Experience in all aspects of SDLC, Analysis and definition of business requirements Business workflow and design, Electronic document processing, Six Sigma Green Belt Certified, MS desktop tools, MS Project, Mercury test director,, UNIX, PLSQL, Oracle, IBM Mainframe, Banking, Agile/Scrum development methodology, Development and management of RFI’s and RFP’s J2EE, ERP, CEB Business Analyst Certified, Development and management of user stories. Interaction with internal customers in a service bureau environment, Extensive experience in gathering user requirements from customs using interviewing and other techniques.

WORK EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Own and drive timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone while identifying and driving resolution of all project issues.
• Effectively manage change and risk, partnering with the team to ensure the right decisions are made at the right time, appropriate communication occurs and that plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements as business needs change.
• Coordinate and communicate with internal customers as needed to set and manage expectations, highlight and resolve issues and ensure an overall excellent experience working with the PMO team.

Confidential

Senior Business Analyst

Responsibilities:

• Own and drive timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone while identifying and driving resolution of all project issues.
• Effectively manage change and risk, partnering with the team to ensure the right decisions are made at the right time, appropriate communication occurs and that plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements as business needs change.
• Coordinate and communicate with internal customers as needed to set and manage expectations, highlight and resolve issues and ensure an overall excellent experience working with the PMO team.
• Lead and drive project team to successful planning and implementation of project completion (on time, on budget, full scope)
• Develop and maintain productive working relationships with business customers and systems community.
• Work with business customers to gather and validate requirement definitions, based on evaluation of business plans/opportunities.
• Assess alternatives for economic feasibility, budget impact and delivery risk.
• Manage and guide the design, development, testing and implementation activities for the entire project using structured methods/techniques.
• Develop, integrate and coordinate the project budget, scope of work, project schedule and project team.
• Negotiate with resource teams on availability, commitments, dates, and deliverables.
• Performs related duties as required

Confidential

Senior Business Analyst

Responsibilities:

• Responsible for elicitation and analysis of information for development of business requirements
• Define and document/communicate business requirements
• Develop and document business workflows of medium to high complexity
• Develop and document business area context diagrams
• Present options for problem resolution
• Provide clear descriptions of problems/issues of medium to high complexity
• Demonstrate subject matter expertise as it applies to the revenue accuracy module
• Anticipate customer needs and proactively develop solutions to resolve them
• Generally worked in a self - directed non prescribed environment
• Worked with my business area counterparts to ensure that operational readiness activities were in place to ensure that training as well as policy and procedure updates occurred
• Develop and implement effective strategic business solutions through research and analysis of data and business processes
• Lead functional or segment teams on project
• Served as a key resource on complex and critical issues
• Project work done in an Agile/Scrum environment including the writing of user stories and use cases

Confidential

Senior Business Analyst

Responsibilities:

• Responsible for day to day management of three-member client service team consisting of two programmer analysis and one business analysis.
• Leading a team responsible for the day to support of ACS’s Health and Welfare Management systems.
• Responsible for a group of Unix based applications used in the processing of Health and Welfare and Defined Benefits supporting ACS’s business outsourced clients.
• Serving as the direct contact to our business partners.
• Reporting monthly status as well as project updates.
• Responsible for insuring that our business partner’s needs are meet and implemented on time and correct
• Active interaction with internal and external customers to ensure that my team has a clear understanding of the business requirements.
• Actively participate in the resolution of production issues.
• All application work is done using PLSQL, JAVA, HTML, XHTML, XML and Visual Basic
• Serving as project lead on upgrades and other project work as required
• Using Agile/Scrum as project management methodology
• Development and management of user stories and
• CEB Business Analyst Certified

Confidential

Manager, Shared Services

Responsibilities:

• Responsible from an IT prospective for the outsourcing of US Pharmaceutical accounting functions This included working closely with GSK business resources to develop workflows and procedures that allowed the outsourcing organization to be successful in supporting GSK finance. This included training and ongoing support of our partners in India
• Served as Project Manager with responsibility of heading a team that would select and implement a new travel and expense processing system that would service GSK traveler’s worldwide. This was a cross functional team of outside consultants, business analysis, developers and members representing the business owners. The team numbered from 15 to 25 members through various stages of the project. Chosen applications was a J2EE application
• Lead the selection process and then the implementation team. The implementation team included internal and external developers, business analysis along with members of finance. After implementation, my team was responsible for all upgrades as well as day to day support.
• Led business process change team that was responsible for digitizing expenses reports and developing multi-level interfaces into the travel expense application making the review audit and archival process with in expense management completely paper less
• All projects employed Agile/Scrum as project management methodology
• Mercury test director used to record test cases results and defects
• Responsible for travel and expanse processing as well as travel draft processing. Application was mainframe based VSAM COBOL CICS
• Responsible for the implementation of a corporate wide document processing solution. Including vendor selection and all phases of the project implementation and management. This included development of detailed business requirements necessary to replace existing scanners and software, as well as implementation of new workflows for all affected documents Application was MS SQL on a SQL server data base
• Responsible for selections and implementation of a sales reporting solution supporting all of Confidential . Designed all of the interfaces and project lead responsible for the application implementation. As the IT lead part of my responsibilities were to work in tandem with our business partners to analyze the existing sales reports and develop business requirements for new reports matching the changes that were occurring within the corporate sales strategy. Responsible for day to day support as well as operations support after implementation.