PROFESSIONAL SUMMARY:

• 6 years of working experience in Retail, eCommerce, Supply Chain and Logistics domain.
• Comprehensive knowledge and experience acting as a liaison between business and technology in phases of Software Development Life Cycle (SDLC) methodologies like Agile, Hybrid and Waterfall.
• Experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Knowledge and understanding of key eCommerce functions like site browsing and navigation, checkout flow, order fulfillment, payment processing, order shipment etc.
• Expertise in Supply chain, Order and Content Management, Warehouse Management and the POS system.
• Diverse experience in Supply Chain & Logistics, Manufacturing, Ecommerce / Retail with the ability to ramp up quickly in new environments.
• Solid understanding of Systems Engineering Concepts
• Experience in writing detailed business requirements, FRD’s, use cases, user stories.
• Expertise in defining and developing analysis of Business Requirement Documents, Functional Specification Documents, Test Plans and reports.
• Organized Joint Application Developments (JAD), Interviews, workshops and requirement elicitation sessions with end - user/clients/stake holders.
• Proficient in using UML in behavioral, structural and architectural modeling - in creating Business Case, Use Case and Activity diagrams.
• Experience in conducting User Acceptance Testing and GAP analysis.
• Good knowledge of System Testing, Integration Testing, Regression, Functionality, Smoke, and Usability Testing for web and Client/Server application.
• Experience with, writing test plan and test cases for UAT.

TECHNICAL SKILLS:

Business Modeling Tools: UML CASE Tools, MS Visio

Methodology: Agile, Waterfall, Hybrid

Databases: MS Access, MS-SQL Server

Testing/Bug Reporting Tools: HP ALM, JIRA, TFS

MS Tools: Project, Visio, Word, Excel, PowerPoint, Outlook, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Business System Analyst

Responsibilities:

• Gathered requirements from user stories, BR and SR documents in a fast paced Agile Environment and in a test driven development.
• Analyzed features and assessed its capabilities and provided feasibility study document.
• Partnered with ecommerce teams to perform and recommend improvements to site performance and prepare various ad hoc reports.
• Developed numerous Functional Design Documents (FDDs) for use in guiding technical resources in solution development.
• Well-versed with leading industry tools like Jira, Version1, Caliber, MS Visio, MS Word, MS Excel and MS PowerPoint to develop various project deliverables
• Was involved in implementing a successful supply chain management process within the POS group.
• The project was on a Point-of-Sale (POS) application developed by company, has a feature-rich POS system that supports Java POS technology, the industry standard for retail peripherals.
• Involved in continuous Business Requirement scrubbing to ensure the stores merchandising and POS strategies.
• Used SQL to ensure updates were being made in backend, as and when records were being entered in the new POS application.
• Involved in preparing Test scenarios and Cases based on the Functional and Business requirements document.
• Created dashboards to track shipments, course material returns, cost of digital materials, and answer other key business questions used by the executive, customer success, logistics, and procurement team.
• Created Consolidated Integration Diagrams to monitor all data exchange activities with Order Management System involvement.
• Well-developed business and supply chain understanding attained through diverse assignments in logistics, sales, and business analysis at both staff and manufacturing locations.
• Created Consolidated Integration Diagrams to monitor all data exchange activities with Order Management System involvement.
• Build Platform features, user stories, and maintain backlog with priorities, using Rally and JIRA platforms; Drive HLD, Low Level, and Integration (SOAP, REST, JSON, XML etc) Designs
• Worked with brand management team to revise and standardized company’s digital asset with proprietary right such as product logo, imaginary and digital content conceptualization
• Studied the existing website, conducted GAP analysis and documented As-Is and To-Be states of the checkout process of ecommerce website
• Supervise and document all interface requirements for functional department and analyze and recommend strategies to enhance projects and coordinate with digital marketing team from conceptualization to implementation
• Conducted Business Process Alignment Workshops with the agencies as a team and were able to identify Gaps, Process Differences, Process Changes and Enhancements.
• Coordinate/assist in the application of check, wire transfer and credit card payments with the accounts receivable department to ensure proper application.
• Served as a peer review member to verify, validate and modify necessary changes made considering technical and business aspects, in the deliverable documents and thereby uploading it on SharePoint.
• Consolidated individual Statistical Summary from the team deliverables, various reports, jobs, files and Inventory documents to present it in weekly status meetings.
• Lead requirements analysis and inspection, ensuring that requirement statements and business rules are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
• Managed requirements traceability information and tracked requirements status throughout the project. Also managed changes to baseline requirements through effective application of change control processes and change management tools.
• Coordinate/assist in the application of check, wire transfer and credit card payments with the accounts receivable department to ensure proper application
• Export & Import data from Oracle, MySQL, and Access Database including flat files like text, excel, and CSV files into SQL Server databases.
• Provided highly complex analytical support through the analysis and interpretation of data in support of cross-functional business operations.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Conducted user interviews, gathered requirements, analyzed the requirements using Agile methodology.
• Utilize Agile Jira to manage the Agile Scrum process for multiple teams concurrently
• Developed a thorough knowledge and maturity in all the phases of SDLC and familiar with industry standard best practices & frameworks such as RUP (Rational Unified Process), AGILE & Lean
• Conducted Approach Documents for Inventory Management, Item Master, Facility Master, Item Location Master, Enterprise Data Quality, Email System (Internal & External), Enterprise Service Bus and Warehouse Management System to support High Level Design and Integration strategies.
• Responsible for judgmentally decision new credit card applications and credit line increase requests using Barclay’s lending philosophy
• Defined release plans for ecommerce platform with release managers according to gathered information from various IT departments.
• Monitor industry standards, trends, or practices to identify developments in logistics planning or execution.
• Worked with procurement department to work on order management.
• Coordinates oversight of proper cash handling and financial transactions, including contract and purchase order management, accounts payable, accounts receivable, payroll, grants, revenue recording/uploading;
• Translated requirements to functional design documents, facilitated Joint Application Development sessions and facilitated stakeholder meetings to identify business process and requirements.
• Streamlined operations and optimize resources for ecommerce platform.
• Well-developed business and supply chain understanding attained through diverse assignments in logistics, sales, and business analysis at both staff and manufacturing locations.
• Working on Lifecycle, Create and follow up on JIRA tickets for the change requests received from various business partners. Test them in prestage and test env to validate and bring them to closure.
• Was involved on the creation of new E-Commerce Products (Arrival Notices and Customized Reporting)
• The goal of the project is to integrate and enhance the existing Web Based E-commerce platform for ordering prescriptions and other goods using ATG Commerce platform to provide Business Analytics, Product Catalog, Targeting, and Profiling.
• Experience in Financial reporting, Web application, Product Development Company and online e-commerce projects
• Extensive experience working with vendor e-commerce tools like Microsoft commerce as well as helping construct and integrate in-house ecommerce applications.
• Determined project scope and engineering requirements, estimated schedules, tracked item completion, certified milestones and maintained project documentation and corporate e-commerce web site Testing.
• Designed and created prototypes of reporting tools for data validation and verification initiatives using macros in MS Excel.
• Involved in the creating the User Interface Specification Document and User Training Manual as per project specification with the help of development team.
• Responsible for judgmentally decision new credit card applications and credit line increase requests using Barclay’s lending philosophy
• .Followed the UML based methods using Microsoft Visio to create Use Cases Diagrams, Activity Diagrams, Sequence Diagrams.

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Responsible for documenting business specifications from the client, users, and subject matter experts for complete understanding of the business process and application.
• Facilitated Joint Application Development (JAD) sessions, as well as conducted interviews with appropriate business/technical stakeholders.
• Tracked, documented, managed and communicated the requirements using Requirement Traceability Matrix (RTM).
• Responsible for supply chain management, MRP, inventory control models, demand management, logistics and forecasting Supply Chain optimization using SCOR model - source, deliver processes.
• Prepared documents for all ecommerce business procedure and analyze all site traffic to recommend efficient marketing plans.
• Prepared Business Cases, Use Cases and activity flow diagrams and Work flow diagrams, considering the scope of the project with MS VISIO.
• Performed Defect Tracking and Project Tracking using Jira - Change Notification Request (CNR).
• Ability to analyses engineering product support issues described within a bug-tracking system (JIRA) and provide guidance to other Client Services members in an advisory capacity, focusing on Jira the quick resolution of the production issue and using this as a training opportunity for other team members
• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders
• Prepared reports for productivity programs and coordinate with team to design effective test strategies to increase site productivity for all ecommerce procedures.
• Developed documentation for POS Systems including Corporate Policies
• Gathered requirements for the integration of POS system with the supply chain system
• Developed modification for in store systems, including POS system, merchandising reports and price file database. Managed and implemented system enhancements.
• Experience in gathering and analyzing customer order management and fulfillment requirements to architect and design Order Management solutions
• Involved in testing the POS system and developed function specifications for modifications of POS system for multiple chains.
• Developed source to target data mappings, documented business and transformation requirements, performed source system data profiling and documented findings
• Generated ad-hoc Customer Relationship Management (CRM) reports including line and pie charts, trend analysis.
• Developed Test Plans and executed UAT using TFS.
• Work in Agile, scrum environment to change the requirements and features set.

Confidential, Pittsburgh, PA

Business/Systems Analyst

Responsibilities:

• Operated within a very Agile/Scrum environment, employing 2-4-week sprints, daily scrum meetings, burn-down charts, task weighting, pair programming, refactoring, presentations and review.
• Used JIRA for the entire test management process and managing requirements and User Stories in Agile/Scrum environment.
• Developed automated scripts for performing Regression Testing through Selenium Web Driver.
• Installed and tested the mobile application and performed integration, system, Regression testing on various Mobile/smartphone device platforms and OS such as Apple iOS, Android, Tablet editions, Windows.
• Uses programming and technical knowledge to design and develop customizations, technical product configuration, and troubleshooting of Order Management System components, API’s, and related interfaces
• Wrote detailed requirements for enhancement of certain features on native Mobiles Applications.
• Created manuals for UAT testers and external users to explain the features of native mobile application.
• Executed parallel browser testing on various machines using Selenium Grid and performed cross browser testing.
• Coordinated testing for various mobile device hardware including various IPhone, Android Phones or tablets (IPads, Android).
• Working on Lifecycle, Create and follow up on JIRA tickets for the change requests received from various business partners. Test them in prestage and test env to validate and bring them to closure.
• Developed modification for in store systems, including POS system, merchandising reports and price file database. Managed and implemented system enhancements.
• Performed Defect Tracking and Project Tracking using Jira - Change Notification Request (CNR).
• Ability to analyses engineering product support issues described within a bug-tracking system (JIRA) and provide guidance to other Client Services members in an advisory capacity, focusing on Jira the quick resolution of the production issue and using this as a training opportunity for other team members
• Maintained records and statistical information for E-Commerce managers, E-Commerce personnel, other departments and outside vendors.
• Responsible for all web development, E-commerce and optimization and web strategy and corporate website and self-service intranet site.
• Translate business requirements into E2E Order Management solutions, spanning the complete E2E system landscape
• Responsible for testing Business Requirement Specifications, to capture functionalities at all E-Commerce touch points.
• Was involved n the creation of new E-Commerce Products (Arrival Notices and Customized Reporting)
• Involved in several modules like Payments, amendments, trading, agented deals, non-agented deals, tax withholding.
• Tested the Business Rules engine as per the requirements to ensure the lenders were withheld in the appropriate tax types.
• Performed various types of testing like User Interface testing, Functional Testing, Regression testing, GUI testing, Smoke testing, Negative Testing.
• Attended various meetings like Weekly status meeting, defect Triage meeting and daily meetings.