Business Analyst Resume

OBJECTIVE:

A challenging Business Systems Analyst and Data Analyst position

SUMMARY:

I have seven years of experience in the Business Analysis, Customer Service, and Technical Support areas.
I have excellent analytical and communication skills.
I have worked as a Business Analyst at Confidential
I have three years of experience in the Insurance Industry at Confidential.
I have worked as a Programmer Analyst.
I am proficient in using the PC and have completed several professional courses in Microsoft Office Software Programs, Word, Excel, PowerPoint, MS Access, Oracle Database, MySQL, and related areas.
My key strengths include, but not limited to, team player, customer support, verbal and written skills.
I have strong organizational, communication, and time management skills.
I am very sincere, loyal, dependable and hardworking with excellent customer service skills.
I am self - motivated and detail oriented.
With my education and experience, I am confident that I can provide an excellent service to your organization.

COMPUTER SYSTEMS AND SKILLS:

MS SQL, MS Access, Oracle Database, Crystal Reports, Focus, Microsoft Office Software Programs, Word, Excel, PowerPoint, Basic, VBScript, Front Page, HTML, VB.net, and Java

EXPERIENCE:

Business Analyst

Confidential

Responsibilities:

Designed and created SQL Queries, SQL Packages and Automated Reports
Conducted Business Analysis - Cost Benefit and Trend Analysis
Formulated, Defined and Implemented improvements to Business Processes and Operations to solve business problems and enhance productivity and effectiveness
Developed recommendations and Designed solutions for Business Process Improvements
Gathered, Documented, Analyzed and Presented conclusions
Prepared user manuals and documentations and Supported Business Customers
Conducted and Participated in the meetings
Completed several Professional Courses in Microsoft Office Software Programs, Word, Excel, PowerPoint, MS Access, Oracle Database, VBScript, Front Page, HTML, Dream Weaver, Crystal Reports, VB.Net, Java, Security, Network and related areas
Developed and Tested software programs
Created Reports using several software packages

Analyst

Confidential, Overland Park, KS

Responsibilities:

Developed, Updated, and Maintained Testing Standards, Procedures and Documentations
Executed the Test Scripts
Contributed to Resolving Testing Process Questions and issues
Ensured Quality and Achieved Customer Level Testing Standards
Tested the Telecommunications Billing Systems for Accurate Customer Billings
Standardized Testing methods by working in a Team with Developers and Vendors of Software Systems
Integrated Software Testing with sixty different Software Packages

Data Quality Administrator

Confidential, Kansas City, MO

Responsibilities:

Participated in the Re-Engineering, Design and Testing Projects to Convert the Main Frame System into Client Server System
Maintained the Data Quality using Focus and Microsoft Access for Exam Tracking System, Complaints Database, Special Activity Database, and Regulatory Information Database
Received, Loaded, Validated Data and updated the Complaint Database. Prepared and organized the Status Reports for 50 States in the US, and provided Technical Customer Support
Analyzed Collected Data, generated System Usage Reports, and prepared Monthly Database Status Reports using Excel Graphs and Data Sheets for four Databases

Programmer Analyst

Confidential, Overland Park, KS

Responsibilities:

Supported and maintained the Premium Software Project using Basic and Visual Basic
Tested newly developed software packages
Provided Technical Customer Support Nationwide for Software changes and enhancements
Customized the Software Packages and Reports according to the Customer Specifications

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship