SUMMARY:

• Excellent inter - personal, organizational and communication skills. Strong leadership, influencing, negotiating and team player qualities supplemented by an innovative, goal oriented, customer focused, analytical, problem solving approach.
• Enthusiastic, accomplished, trusted and performance-focused senior IT professional with over 10 years of Information Technology. In-Dept technical expertise include Software Development, Business Support Systems, CRM, Technology Architecture, System Integration and migration, Continuous Improvement and Change Management,
• Amdocs Enterprise Product Catalog, BSS/OSS, Billing Systems, Real-time Charging, Convergent Charging , Amdocs Ensemble, Amdocs CES (Customer Experience System), Rater, A&F and Online Charging. Oracle Communication Billing and Revenue Management, SAP Convergent Charging, DevOps, Big Data, Cloud Computing, Hadoop, e-Commerce, WordPress and many Open Source e-Commerce Platforms, Agile
• Microsoft Project Server, Share Point development, Share Point Server, .NET Framework, C#, C++, MVC, Web Forms, Visual Studio, SQL, MS SQL Server, Oracle PL/SQL, Team Foundation Server, Big Data, Hadoop, Spark, Google compute engine, Microsoft Azure, Amazon Web Service, Apache Kafka
• UNIX, Shell scripting, Perl scripting, Ruby, Python, Cognos, Crystal Reports, Java, Web logic, MS Office, MS Project, Rational Clear Quest, TOAD
• Excellent inter-personal, organizational and communication skills. Strong leadership, influencing, negotiating and team player qualities supplemented by an innovative, goal oriented, customer focused, analytical, problem solving approach.

EMPLOYMENT HISTORY:

Business Systems Analyst

Confidential

Responsibilities:

• Defined Functional and Technical requirements.
• Maintained up-to-date design documentation.
• Documented test strategy and carried out unit and systems tests.
• Categorized, resolved and followed up with stake holders system issues and updated trouble tickets.
• Primed and performed impact assessments on change requests.
• Collaborated with cross-functional teams and geographically dispersed resources.
• Confidential SAP Convergent Charging (CC)
• SAP Convergent Charging is built upon a powerful, flexible pricing modeling, and charging solution. SAP CC drives a powerful set of systems and user applications to profitably rate and charge millions of service consumption events in prepaid or postpaid environments.
• Participated in several projects to build out next generation scale-able SAPCC based infrastructure designed to accommodate the evolution of real-time rating across consumer, business, large scale corporate and IoT enterprises.
• Successfully steered functional requirements to solution, documented, and supported the development of the ENS application for Rogers BT (Business Transformation) initiative.

Technology Environment: Amdocs Enterprise Product Catalog, Amdocs CES 7.5, Rater, A&F and Online Charging, Oracle, PL SQL, SQL, MS Project, Rational Clear Quest and TOAD

Business Systems Analyst

Confidential

Responsibilities:

• Post Paid Credit and Collections, Financial Audit Reporting Acting as the Business Systems Analyst successfully completed IT functional requirements gathering, supported development, drove solution and roll-out of over thirty credit and collections and financial audit reports required in support of Confidential ’s Post Paid service.

Technology Environment: Amdocs Enterprise Product Catalog, Amdocs CES 7.5, Rater, A&F and Online Charging, Oracle, PL/ SQL, SQL, Procedure, Rational Clear Quest and TOAD

Business Systems Analyst

Confidential

Responsibilities:

• Successfully drove the elicitation efforts of functional/non-functional requirements, documented, drove solution, supported development, testing and roll out of Canada's first LTE network solution.
• Successfully steered functional requirements to solution, documented, and supported the development of the ENS application for Rogers BT (Business Transformation) initiative.

Senior Business Systems Analyst

Confidential

Responsibilities:

• Amdocs Enterprise Product Catalog 7 - defined, implemented and tested many new price plans and bundles
• Rating/Billing/Invoicing for Data and Voice processing systems including Infranet, MAF/MPS, BIGS
• KNOWbility and Activation and maintenance interfaces
• Prepaid system
• Vendor related systems LBS, MOD, SDF, DSR
• Conceptualize and develop new system functionality for Confidential Mobility’s next generation data products.
• Liaise with Solutions Architects to define and manage functional and technical requirements leading to well-documented design specifications.
• Coordinate activities with key functional teams: IT, Technology Development, Revenue Assurance, Revenue Reporting, Client Operations and Business Intelligence.
• Facilitated clear communication of new and existing system functionality changes to all stakeholders.
• Perform impact analysis and provided assessments for upcoming projects, change requests and support requests.
• Create test plans and end-user documentation.
• Responsible for system Shakedowns, Unit, Integration and UAT testing using Mercury QC.
• Analyze and responded to day-to-day production system issues.
• Write SQL queries to help testing and production issues.
• Attend impact assessment meetings and solution reviews

Technology Environment: Amdocs Ensemble, Amdocs Enterprise Product Catalog, Amdocs CES 7.5, Rater, A&F and Online Charging, Infranet Billing Application, Oracle, PL SQL, SQL, Procedure, Triggers, Cognos, Crystal Reports, Java, SUN Solaris, web logic, Perl, Shell, MS Office, MS Project, Rational Clear Quest and TOAD

Developer

Confidential

Responsibilities:

• Design, configure, test and deploy Oracle Communications Billing and Revenue Management.
• Build easy-to-use, Web-based user interfaces that enabled customer service representatives to access subscriber information and customers to carry out a variety of self-service activities on line.
• Integrate the data centers of CSR and XM Satellite in the United States to enable radio activation.
• Build a database of customer information to support billing, collections and reporting activities.
• Build call center applications and train call center representatives to use the new system and create a branded customer experience.

Programmer Analyst

Confidential

Responsibilities:

• Work on Portal's convergent billing application, Portal Infranet for Sasktel Mobility.
• Define Functional and Technical requirements.
• Develop and Test Portal's application components.
• Develop Reports using Crystal reports.
• Wrote Perl scripts to extract billed data, transformed into required file formats and supported downstream invoicing data feeds to Bell.
• Wrote shell scripts to check and report various audit points during prepaid and postpaid billing.
• Maintained up-to-date design documentation.
• Documented test strategy and carried out unit and systems tests.

Software Developer

Confidential, Chicago, IL

Responsibilities:

• Created requirements, design specifications, detailed designs and test plans.
• Designed and implemented web and client/server application components.
• Developed and coded user interfaces, ASP, Visual Basic components and SQL queries.
• Integrated Tax calculations, implemented tax-exempt states, and facilitated international taxation.
• Coded and Integrated Cyber Source credit card processing.
• Created, managed and maintained systems for industry leaders including Otis Elevator, Callaway Golf, York International and Delphi Automotive Systems.

Systems Analyst

Confidential, Chicago, IL

Responsibilities:

• Created requirements, design specifications and test plans.
• Provided support for 130 sales representatives.
• Provided support for Intranet Reporting System written in Visual Basic.
• Developed and supported numerous business-critical IT projects.
• Developed order status reporting system using ASP, VB Script, Java Script and SQL stored procedures.
• Provided Windows NT and SQL Server Administration.

Web Developer

Confidential, Evanston, IL

Responsibilities:

• Developed e-Commerce Projects using Visual InterDev, Vb Script, JavaScript, Active Server Pages, HTML, MS SQL Server 6.5/7.0, Site Server Commerce Edition 3.0, IIS, Transaction Server