PROFILE:

A highly experienced and professional Business Systems Analyst / Project Manager with extensive Information Technology experience. Solid 16 years of Information Technology (IT) experience as Project Manager, Product Owner/ Business Systems Analyst and Programmer within the United States and foreign countries in various industries. Extensive knowledge on writing and executing test plans & scripts. Commanding presentation and communication skills - both oral and written; bi-lingual

EXPERTISE AREA:

• Project Management
• Business Case Development
• Object Oriented Analysis
• Budget Planning
• Project Scoping
• Program Coding
• Project Scheduling
• Business Process Modeling
• Data / Process Modeling
• Rapid Application Development
• Testing
• Agile / Scrum
• SharePoint

TECHNICAL SKILLS:

Methodologies: OOAD,UML, Method/1, Structured Systems Analysis and Design, Waterfall, Rapid Application Development (RAD),Agile/SCRUM

Business Modeling: Business Analysis Logical Data and Process Modeling,Activity Charts, Process flowchart

Web tools: Wix editor, Shopify editor

Browsers: Internet Explorer, FireFox, Chrome

IDE Tools: MS Visio, Management Reporter

Project Management tools: MS Project 2007, TWB, EPIC, Clarity, Changeman, Service Pro

Database: DB2, MS Access

Others: MS Word, MS Excel, MS Power Point, Lotus Notes, Mercury Quality Center, Sharepoint, RallyDev,JIRA Team Foundation Services (TFS)

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Worked in conjunction with business end users to identify and document problems and/or processes that need to be corrected or improved, and assist end-users in determining if the problem exists because of missing requirements, application errors, needs or an ineffective process.
• Facilitated business process redesign and continuous improvement activities throughout the agency to increase results through proactive systems thinking and comprehensive analysis and design.
• Lead the elicitation, definition, analysis and management of business system requirements.
• Gathered and documented system and business requirements for large, complex projects and translate those requirements to user stories and user acceptance criteria.
• Created and maintained Agile Requirements Document and related artifacts such that requirements are traceable to business goals, software features/functionality and test cases/scenarios.
• Created wireframes and user interface prototypes and review mockups with end users.
• Coordinated the review and user validation of requirements throughout the systems development life cycle, including the use of demos for end users on a regular basis.
• Collaborated with application developers and business owners to develop business process designs and data models by defining the responsibilities, operations, attributes, and relationships of one or more business entities.

Confidential

Lead Business Analyst/Product Owner

Responsibilities:

• Elicited and analyzed business and functional requirements
• Collaborated with the development team to design and develop products that improve, simplify, streamline business process functions, MCTO website on consumer s subscription, account profile,order processing and payment
• Authored accurate and detailed business and functional requirement specifications documents (BRD, FSD)
• Authored business process maps and high-level workflows for As Is and To Be
• Created User stories, Use Cases, I/O Specification, Wireframes, and Report Mock-ups/specifications
• Developed Agile Product Backlog items for presentation to development teams and business owners including appropriate assumptions, acceptance criteria, User details, and non-functional requirements
• Supported data analysis in preparation for conversion to new Financial application.
• Identified business processes for redesign and determined how to improve existing business process; Identify modifications to automated processes
• Collaborated with business units to test, validate and evaluate new applications and functions, and document any issues in services or software.
• Defined test methods and create test plans for new or updated software projects to determine if the software will perform accurately and reliably according to documented requirements and established standards under both normal and abnormal conditions; determine conditions to measure outcome and consequences of proposed designs.
• Designed and executed test scripts and test scenarios using testing tools that facilitate automated testing.
• Facilitated and participated in key project management meetings.

Confidential

Business Analyst

Responsibilities:

• Elicited and documented business requirements for Az Early Intervention Program
• Defined project scope, objectives and formulate systems to parallel overall business strategies
• Reviewed, analyzed, and evaluated business systems and stakeholder/ end user needs.
• Led meetings with key stakeholders and end users to identify business processes and system needs.
• Created and documented Business Requirements Statement

Confidential, Phoenix, Arizona

Requirements & Strategy Manager / Sr. Business Systems Analyst / Product Owner

Responsibilities:

• Elicited and documented business requirements for Global Network Clearing and Settlement applications
• Defined project scope, objectives and formulate systems to parallel overall business strategies
• Authored roadmaps, business impact assessments and disaster recovery plans
• Reviewed, analyzed, and evaluated business systems and user needs.
• Formulated and created business roadmaps as basis for future application development and enhancements
• Led meetings with key stakeholders and end users to identify business processes and system needs.
• Authored recommendations for IT solutions that effectively meet business needs.
• Authored user stories and business requirements documentation to support application development requests.
• Identify and communicate project risks to the management team.
• Collaborated with the development team to provide input on GUI screen designs.
• Collaborated with Quality Assurance Analyst to create and execute test plans and to ensure the test cases match the business requirements.
• Conducted reviews with the user test team to gather acceptance criteria and review User Acceptance Test feedback

Confidential, Scottsdale, Arizona

Business Analyst

Responsibilities:

• Elicited and analyzed business requirements for hotel properties using the RVNG (central hotel reservation) enterprise application and online payment process.
• Elicited and analyzed business requirements for vacation rental reservation enterprise application.
• Supported migration of hotel property information to the next generation central reservation enterprise application.
• Reviewed and recommended changes to business processes to increase system effectiveness as necessary.
• Documented requirements and translate into the appropriate systems requirement specifications, use cases and user stories using Agile Scrum methodology
• Assisted and participated in UAT testing and support to increase effectiveness of new changes or modifications.
• Created and maintained detailed validation test plans in conjunction with customer, PMS interfaces and GDS.
• Provided direction and support to less experienced analysts to orient them and increase their understanding of complex business analysis functions and industry requirements.
• Reviewed, analyzed and evaluated new and existing product releases and upgrades for user/customer impact and implementation and upgrade considerations.
• Generated customer specific product guides and assisted in the creation of implementation configuration and created turnover and API documentations
• Provided product and services technology counsel to customers.

Confidential, Phoenix, Arizona

Associate Director, Database Operations (Volunteer/PT)

Responsibilities:

• Mapped campaign source data against existing data elements to make process improvements for Donor/Campaign capabilities
• Collaborated with Technology resource to ensure data upload is accurate
• Supported maintenance of database for ICAN donors

Confidential, Scottsdale, Arizona

Senior Business Analyst /Business Architect

Responsibilities:

• Modeled business processes and opportunities to make process improvements for Strategic Marketing Capabilities
• Utilized modeling techniques (process modeling, data modeling, event), to discover and clarify the functional and data requirements for Strategic Marketing Capabilities and Triumph credit card accounts receivable application.
• Collaborated with the business to gather and document business needs and requirements on moderately complex projects (Nexus).
• Assisted in the analysis of underlying issues arising from investigations into requirements

Senior Business Analyst/Project Manager

Confidential

Responsibilities:

• Elicited business and functional requirements and translated to technical requirements for Triumph credit card accounts receivable application.
• Managed, enabled and supported 26 development and test only projects for Triumph credit card account receivable application and decommissioning of product/application
• Developed high - level project plans and ensured that the scope and approach are fully understood by all stakeholders.
• Ensured that the supporting business case was updated throughout the course of delivery and worked with the business to ensure business case objectives are met.
• Identified and tracked key project milestones (base-lining critical path).
• Monitored and communicated the progress of project delivery and ensures timely and effective communication f project status in terms of cost, forecast, schedule and assessment of risks/issues.
• Pro-actively anticipates project risks and issues and ensures adequate mitigation is put in place to ensure delivery is not compromised.
• Ensured effective change control procedures and processes are efficiently used to maintain control on scopeschedule and cost.
• Assisted in the analysis of underlying issues arising from investigations into requirements.
• Collaborated with development resources to ensure the proposed design meets business requirements and worked with Systems Assurance and Test Managers (where applicable) to coordinate testing activities.
• Facilitated PDP/Analyze & Design sessions/ project status meetings and JADR with the business to gather and document business needs and requirements.
• Developed test plans, including identification of test scenarios/ cases.
• Assisted in implementation planning and facilitated Post Implementation Reviews to ensure lessons learned are carried forward in subsequent development activities

Confidential, Phoenix, Arizona

Business Analyst

Responsibilities:

• Modeled business processes (using process modeling/data modeling techniques) and opportunities to make process improvements for REX Metering application
• Collaborated with Data Analyst in the analysis of data for conversion to automated system
• Collaborated with stakeholders, business partners, interfacing technology teams to define business requirements and enhance REX Metering application
• Recommended decommissioning of batch reports based on findings per process improvements
• Authored business and functional requirements, project status and issues
• Facilitated meetings and presentations between the technology teams and the business
• Acted as a liaison between the business and technology teams

Confidential

Project Manager/ Business Analyst

Responsibilities:

• As an End - to-End PM/BSA, successfully implemented a $ .9M project, within schedule per business requirement. This project will provide a $ 48 MM NPV for the company, within the next 5 years. Managed (10) technology teams.
• Managed 5 other projects on Consumer Lending and Small Business products in a credit card company
• Supported enterprise wide Lotus Notes development
• Collaborated with stakeholders, business partners, interfacing technology teams to define business requirements and develop system application
• Prepared budget estimates, project cost, project plan, schedule and milestone
• Facilitated meetings with business partners, stakeholders, relationship owners
• Provided quality development project within the budget, on time