SUMMARY

• Experience with wireless and retail domains in marketing, sales and business analysis.
• Experience with various Software Development Life Cycles (SDLC) Methodologies including Agile, Waterfall and RUP
• Experience in applying Business Process Modeling (BPM) methodologies to elicit information from stakeholders necessary to document end - to-end business processes for assessable units.
• Strong oral and written (Feature/EPIC/US- BR/FR-SR/Data Mapping Sheet) communication skills
• Gathered epic/ user stories, requirements using various elicitation techniques including: direct communication with clients in form of various meetings project scope, impact(s), and volume forecast. (Analysis, and Brainstorming required following these meetings)
• Created Unified Modeling Language (UML) diagrams (Activity, Sequence, State Chart and Use Case)
• Skilled in providing comprehensive walkthrough with development and testing teams to discuss the given requirements by clients.
• Created models and prototypes using visual modeling software
• Created detailed User Stories, Business Requirement Documents (BRD) and System Requirement Documents (SRD), Web Services and Application Programming Interface (SOAP/REST based API) Documentation, User Interface Documentation (UID), and Use Cases for each API(s) created.
• Collaborating and actively working in Java environment with development and testing teams to analyze and build APIs for consuming clients. Reviewing low level design documents with internal team to meet requirements expectation.
• Identified and Documented System Requirements (SR) & Non-Functional Requirements (NFR)
• Skilled in preforming GAP Analysis to identify system restrictions and potential, and created AS-IS and TO-Be documents
• Experience in conducting Joint Application Development Sessions (JAD)
• Skilled in creating, managing and tracking Requirements Traceability Matrix (RTM)
• Proven experience in handling changes efficiently by conducting Impact Analysis and finding Level of Effort (LOE), and Assessment of project related Impacts.
• Trained in Schema Reviews (Includes API(s), and other various API(s) impacted in a given project.
• Performed Functional Testing, Integration System Testing (IST) , Smoke Testing, Regression Testing, Progression Testing and User Acceptance Testing (UAT)
• Active Involvement in Post Production Validation (PPV) and Production Support

TECHNICAL SKILLS

• RallyDev
• JIRA
• Power Designer
• AgileCraft and other requirement/process tools

PROFESSIONAL EXPERIENCE

Confidential

Sr.Business/System Analyst

Responsibilities:

• Experience with wireless (mobility), wireline, U-verse, DTV (DTVNOW) and other internal products of AT&T, in terms of Business Analysis.
• Experience with Agile methodology (extensively), and waterfall.
• Works with Solution Architects, Tech Leads, Developers and Scrum Masters to support the creation of technical requirements/features/epics for given product and translate them into deliverables (i.e. user stories, systems requirements, high level design documents, sequence diagrams, use case models, process flows)
• Guide Epics/Features through the Intake process, monitor the tickets through development, testing and release, and ensure that blockers/risks are raised and communicated to leadership
• Experience with facilitating development by working with engineers to understand product requirements, feature, and epics. Provide feedback to Product teams based on technical limitations, risks, constraints, and visibility
• Experience with Product Owners to prioritize the team’s backlog based on the Intake roadmap, and scope of work
• Experience working with development teams to create design documents and testing teams to create test cases, responsible for signoff as well
• Experience in reviewing technical requirements, epics and or feature to all project member, responsible for obtaining approvals from various clients.
• Experience working the QA/E2E team’s questions regarding test planning and prioritizing bug tickets
• Experience with providing assistance to end user clients by providing training materials to teach agents about upcoming initiatives
• Experience Monitoring all defect tickets that are created and ensure that effective solution is deployed immediately
• Attend all Agile ceremonies such as Sprint Planning, Backlog Grooming, Daily Stand-Up and Retrospectives
• Experience working closely with Scrum Masters of various application to ensure features, epics and user stories are properly designed, developed, and tested to meet products owners expectation.

Marketing Analyst

Confidential

Responsibilities:

• Created and Managed various customer’s business, and private accounts
• Implemented various daily calls to internal and external clients
• Oversaw and implemented a marketing strategy to strengthen the marketing and sales goals.
• Documented various accounts received from internal and external clients.
• Provided knowledge transfer to business clients of new products and services
• Worked directly with Sales Managers, Account Holders, and Business Owners to rectify various products, services and long - term/short-term contracts.
• Trained and managed a team of 4 sales representative to overcome a slump in Sales.
• Handled SPI/PCI information (SSN, DOB, Credit Card numbers and etc.) with care and discretion
• Authored user training manuals for business clients and home owners
• Assisted in the training and supervision of new hires and co-workers. Delegated tasks, and planned strategies to meet performance goals