Summary of Qualifications:

• Over 9+ years of experience in the field of business analysis, project management, business process design, streamlining, object oriented analysis, system analysis and design, quality Assurance and software verification and validation with concentration on diverse industry domains such as Human Resources,Savings & Pension benefit systems, Taxation Dept, Insurance, Mortgage and Banks.
• Proficient in interacting with business users to identify information needs and initiating process changes, creating Business Requirement Documents (BRD), Functional Requirement Specification (FRS), authoring Narrative Use Cases, Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using MS Visio and Rational Rose using UML methodology.
• Expertise in identifying, developing and documenting Business and Functional Requirements Specifications(FRS), User Requirements Specification (URS), System Requirements Specifications(SRS), System Design Specifications(SDS), Organizing one on one discussions, workshops, and requirement elicitation sessions.
• Expertise in defining scope of projects based on after gathering Business Requirements including documentation of constraints, assumptions, business impacts, project risks & scope exclusions.
• Developed the guidelines and artifacts of the Rational Unified Process (RUP) to strategize its implementation effort in different iterations and phases of the Project Life Cycle.
• Excellent in performing Gap Analysis, Risk Analysis and Feasibility Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Successfully completed the ASPE's “Writing Effective Business Requirements” 2 day training at the client-side and “ACE at Work in Confidential” certification required at United Technology Corporation.
• Extensive experience in conducting JRP/JAD sessions with committee of SME's, Business User Groups, Senior Management and IT groups to converge early towards a goal acceptable to customer and feasible to designer to complete. Extensively used Clear Quest for bug tracking and Clear Case for Requirements trace-ability and document version control.
• Extensive experience in various testing strategies like Unit / System / Integration / Load / Stress / Volume / End-to-End / User Acceptance Testing (UAT) and Manual testing (GUI Testing, Field Validation Testing, and Functionality Testing) of UI and Web Applications.
• Strong documentation and Communication skills. Solid business and presentation skills and can perform well both as independent and team.

Technical Competencies:
Business Tools: Rational Suite, MS Visio, Crystal Report, MS Project
Operating Systems: Windows XP/2000/NT/98/95, UNIX, Linux, DOS
Languages & Tools: C, C++, Java, J2EE, Java Script, VB Script, VB.NET, ASP.NET, HTML,XML, SQL,
PL/SQL, C#
Data Bases: MS-SQL Server, MS Access, Oracle 10g, 9i, 8i, DB2
Testing Tools: Win runner, Quick Test Pro, Test Director, Issue Tracker
Modeling Packages: MS office Suite, Adobe Acrobat, Adobe Photo Shop, Dream Weaver
Business Skills: Business Requirement Definition, Business Process Analysis & Design, Use Case
Modeling & Analysis, GAP Analysis, RUP

Professional Experience:

Confidential, Hartford, CT Jan 2008- Present
Project Coordinator/Sr. Business Analyst

Confidential is composed of 9 Business Units namely Carrier, Otis, Pratt & Whitney, Hamilton Sundstrand, Sikorsky, Fire & Security, UT Research Centre, Confidential Power and Corporate. Confidential's Employee Scholar Program (ESP) is the best in class and is nearing 1 billion dollar spend milestone in 2011. ESP provides all employees of Confidential an opportunity to fulfill their higher studies dream while still employed at Confidential. Employee Self Service (ESS) hosts several HR applications including ESP for the 200k employees of Confidential worldwide. United Technologies Corporation's Savings Plan is the 6th largest in the country and worth 15 billion dollars. It is one of the most popular, successful and cost-effective benefit programs and it got even better with the transition to Aon Hewitt effective Jan, 2011.

Responsibilities:

• As a Project Coordinator supported the Savings Plan Project Managers by documenting and managing the detailed project requirements for the various project streams, assisted in scheduling and tracking of various competing project timelines, resources and events in transition for go-live.
• Assisted the Project owner inputting together the presentation for the Senior Management Passport meetings by working with the stakeholders, third party vendors and project team members.
• Worked on Employee Self Service (ESS) platform as a Business Analyst for various HR application including Succession Planning, Incentive Planning, Performance Feedback, Employee Scholar Program and Pension Benefit System.
• As a Business Analyst, gathered the requirements for the four highly visible HR Advisory Board (HRAB) funded projects working with Project Team members from 9 Business Units.Interacted with SME's to gather and finalize the Business Requirements through interviews, surveys, prototyping and UI (User Interface) of the existing Employee Self Service and Enterprise system.
• Synthesized initial requirement data from the current state analysis to produce Interface and Business Process Requirements, documented the same in Business Requirement Document (BRD) by conducting GAP Analysis, creating Business User and Functional Requirement Specifications (FRS) and Project Schedules.
• Conducted JRP/JAD sessions with management, SME's (Subject Matter Expertise of different Business Units), IT group, vendors, users and other stakeholders for open and pending issues to develop specifications.
• As a Project Manager coordinated and managed the upgrade of the development, test and training environments to Oracle 11gand then the refresh of these environments with the Production data by efficiently communicating to the stakeholders the various concurrent project timelines and mitigating the risks involved.
• Responsible for the coordination, planning & developing of all project deliverables, standard policies and procedures for process improvement, training materials for new technology, user documentations and product releases.
• As ESP Reporting Business analyst, designed, documented and generated various reports using MS ACCESS, SQL server Reporting Services (SSRS). In addition managed the ESP Quarterly Dashboards data collection, data analysis and review for the generation of various management level dashboards.
• Defined the system requirements to Use Case Scenarios and wrote Use Case Narratives using the UML methodologies to createUse Case diagrams, Flow diagrams, Activity diagrams, Swim lane diagrams using MS Visio.
• Developed detailed documentation for training and testing including Quick User Guides, System Guides and Online help for various ESS applications like Employee Scholar Program (ESP), Succession Planning & Incentive Planning.
• Performed Regression Testing, Stress testing, Web Testing, GUI testing along with testers, documented and coordinated the defects and test results into HP Quality Centre for defect tracking.
• Conducted User Acceptance Testing (UAT) with the business users and managed Service request (SR), Problem Requests (PR) and change requests (CR) to meet the end user requirements.

Environment: Windows 7, UNIX, MS Visio, MS Office suite, MS Access, MS Project, SQL, HP Quality Centre.

Confidential, Short Hills, NJ May 2007- Dec 2007
Sr. Business Analyst

Confidential is the leading source of commercial information and insight on businesses for information regarding Global Risk, Credit, Sales and Marketing & Supplier Management Solutions worldwide. Authoria Compensation project entails the customization, configuration and implementation of the Authoria Hosted Software modules that have been purchased by Confidential. These modules are designed to be used by U.S. team leaders across business lines to perform compensation analysis and modeling for its salary planning.

Responsibilities:

• Worked extensively with SME's from HR Compensation team, HR managers, in understanding and documenting their requirements pertaining to salary planning, reporting & security.
• Conducted JRP sessions and JAD sessions with End User Community and the IT Community ensuring that the software addressed all business needs.
• Prepared Use Cases as per the requirement specification and their subsequent modifications according to the Change requests during the iterative lifecycle of the project with the application tool templates and guidelines provided.
• Created Use Case Diagrams, Activity Diagrams and Sequence Diagrams describing how actions are to be carried out, created Business flow diagrams in MS Visio using Unified modeling language (UML) and Rational Unified Processing (RUP) methodology.
• Documented, gathered business requirements and translated into functional and non functional requirements to be used as input to the functional design specifications.
• Wrote and maintained Business Requirement Document (BRD) and Functional Requirement Document (FRD) defining new systems operations for the project.
• Interacted with team leaders to identify and analyze the given information, procedures and decision flows, evaluated existing procedures, methods and technical documentation.
• Used Rational Clear Case and Clear Quest to facilitate parallel development and Rational Requisite Pro Change Management during the design phase.
• Responsible for organizing the walk through to explain proposed changes. Coordinated with the test team to check the weekly status and report the same to the project manager and discussed project manager and other team regarding State Flow Process.
• Involved in highlighting the key problem areas to be addressed with Risk Analysis and accurately documenting the potential risks with respect to different time frames.
• Generated weekly status reports and Ad-hoc reports to monitor the progress & identify critical points to reallocate resources and provided Decision Support solutions throughout for Development Life Cycle.

Environment: Windows XP, MS Visio, MS Office suite, MS Project, JAVA/J2EE, SQL Server, Adobe Acrobat, Business Objects, Rational Suite

Confidential, Orange County, CA Sep 2006 - Apr 2007
Sr. Business Analyst

Confidential at the Department Of Taxation, Orange County, CA processes business property tax statements filed by the businesses in the county. The various counties of California currently use the Standard Data Record (SDR) Valuation system to evaluate the taxes filed by the taxpayers; which lacks functionality, scalability and it could not be used for multiple types of businesses. The new Business Property Statement Valuation (BPSV- Statewide) system will overcome the limitations of the SDR tool by providing more functionality, usability and provide a robust user-centered design and control. The application is a .Net based front end which takes the various statements in the XML format, allows multiple Assessors' Staff to evaluate different statements by applying various depreciation and adjustment factors and printing the final completed PDF form to invoice the taxpayer.

Responsibilities:

• Lead in gathering, analyzing and documenting Business Requirements between the customers and the Information Systems Department.
• Partnered with the Assessor's business team (Roll Support, Business Property) to understand the business processes, workflow and performed Business Process Re-engineering.
• Conducted Gap Analysis to derive requirements for existing system enhancements to ensure a timely and effective implementation.
• Planned and defined system requirements to Use Case Narratives, Use Case Scenarios, and Use Case Diagrams using the UML modeling methodologies.
• Assisted the PM in managing documentation deliverables such as Business Rules Document, Workflow Diagrams, Use Cases Document, Test Scenarios and Test Cases.
• Documented, edited, proofread various reports required during the software development and prepared the presentations during the various design reviews with the Assessors.
• Co-authored Change Management Control plan and the Quality control plan for QA team.
• Conducted JRP/JAD sessions with End User Community addressing software & business needs, business requirements have been met with the application, and resolve open issues and change requests.
• Designed the presentation and user interface screens of the application for the better understanding of look-n-feel requirements of the application for the customers and developers. Used the complex SQL Queries to pull out data from the databases for the data validation and routine report generation.
• Developed measures, recommendations, estimates to improve the current application performance with the aid of small change requests for Change Management.
• Conducted User Acceptance Testing (UAT) and collaborated with the QA team to develop the test plans, test scenarios, test cases, test data to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Developed and executed Test cases and test scripts as per Functional Specifications of the application. Documented test/cases, test results, test procedure and reported to client using the Issue Tracker.
• Lead Bug-Review meetings with software developers, QA engineers, managers, and suggested enhancements to the existed application from business perspectives, provided solutions to existing bugs.

Environment: Windows XP, MS Visio, MS Office suite, VB .NET, C#, XML, SQL, Adobe Acrobat, Issue Tracker, Test Director.

Confidential, Cleveland, OH Jan 2005 - July2006
Business Analyst/Quality Analyst

Confidential is the nation's largest publicly held personal lines insurer. Confidential provides life, health, property & casualty and auto insurance through distribution channels. This project aimed at assisting the Executive Team to analyze/track the performance of various product lines based on Key Performance Metrics. The product lines included insurance products for life, health, auto, property etc for both individual and groups. Timely reports were created in Crystal Reports and they are introduced into the GUI using .NET.

Responsibilities:

• Analyzed and documented the System Specifications, Business Requirements and detailed design of the software for full understanding of the business process from the business users like finance managers, insurance managers etc and used Rational Requisite Pro for the requirement tracking and analyzing.
• Prepared and analyzed AS IS and TO BE work flow scenario, performed GAP Analysis, designed new process flow and documented the business process and various business scenario and activities of business from the conceptual to procedural level.
• Created and updated project status, requirements, and diagrams using RUP methodology.
• Involved in re-defining business process, documenting enhancements, underwriting and other documentation throughout the lifecycle.
• Extensively worked on MS Visio for creating UML diagrams like Use Case Diagrams, Sequence Diagrams, Activity Diagrams, Business Flow Diagrams and Data Flow Diagrams for project documentation.
• Conducted surveys, interviews and JRP sessions with client and the technical group, JAD sessions with IT group and translated them into System Requirements. Suggested measures and recommendations to improve the current application performance of the system.
• Interacted with the SMEs in design, development and incorporation of decision support systems for formulating the policies for Property and Casualty insurance.
• Involved in highlighting the key problem areas to be addressed with Risk Analysis and accurately documenting the potential risks with respect to different time frames.
• Worked closely with the UI team to model the GUI screens, which met user requirements, defined requirements and also company standards.
• Conducted and participated in walkthroughs with the development, design team and QA team to better understand system functionality in order to improve testing quality.
• Documented issues, bugs, test scripts & monitored the constant adequacy between the different test plans.
• Involved in both Manual and Automated testing at various phases of the project development whereby conducted User Acceptance Testing (UAT) and collaborated with the QA team to develop the test plans, test scenarios, test cases, test data to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Involved in creating automated test scripts representing various transactions, documenting the load testing process and methodology. Created meaningful reports for analysis. Integrating the Performance Testing in the SDLC.
• Used Clear Quest for all types of change requests, including defects, enhancements, issues and documentation changes with a flexible workflow process.
• Presented tables and charts of customer requirements in department meetings to ensure effective communication with customers and execution by the team andprepared documentation and user training manuals.
• Managed and coordinated the QA team to create the test approach and determine test needs, test environment, test data, resources and limitations.

Environment: Windows XP, Rational Suite, VB.NET, Oracle, DB2, ASP.NET, MS Visio, SQL, MS Office suite, Crystal Report, Win Runner, Test Director.

Confidential, Mumbai, India June 2003- Oct 2004
Quality Analyst/Business Analyst

The Business need for this project was to develop anautomated web based systemforthe process of recording and maintenance of reports from the credit card companies. The system generates Credit reports of individuals based on the data provided by the various agencies after the credit risk analysis. The system also maintains a record of any information obtained to an individual's report and updates the database.

Responsibilities:

• Participated in gathering user requirements, developing functional and non-functional requirements and technical specifications.
• Developed use cases/diagrams, conceptual model, behavior diagrams (sequence, collaboration, state chart, Activity), using MS Visio.
• Studied various risk reports to evaluate credit risk, Value at Risk, as per the firms overall risk monitoring procedure.
• Responsible for working with the manager and other users and creating Work flow diagrams as per the data analysis.
• Responsible for the delivery of Business Requirements Documents (BRD) within project timelines.
• Work with the Technical Analyst and development team to ensure that they understand the specifications.
• Extensively involved in coming up with test specifications, test cases and test manuals for the application.
• Performed unit testing, functional testing, integration testing, stress testing and code inspection review to make sure the deliverables are match with business requirement.

Environment: Windows 98,MS Project, MS Visio, Visual Basic, Crystal Report, Win Runner, HTML, MS Office, Oracle, SQL.

Confidential, Mumbai, India Apr 2002 - May 2003
Tester/Analyst

Confidential has grown from a corporate lender to a market leader in retail banking in very short span. It is the poster Bank of Indian Economic Growth. The project created a module for selling Mutual Fundsproducts through Confidential sweb based equity trading portalfor a different profile of northern Indian customers.

Responsibilities:

• Involved in generating Test Plan and Test Specifications as per user's Business requirements.
• Performed back end testing by writing SQL queries to extract the exact data from the database.
• Reported and tracked testing progress in the customized bug tracking system.
• Involved in testing on all stages of System Development Life Cycle. Performed Integration testing, Build Verification testing, System testing manually.
• Interacted with developers, discussing the Spec provided by the Analysts and also the changes and the discrepancies in the application.

Environment: Windows 98,MS Project, MS Visio, Visual Basic, Crystal Report, Win Runner, HTML, MS Office, Oracle, SQL.

Educational Qualifications:

• Masters in Computer Application.
• Bachelor in Science.