SUMMARY

• 12+ years of IT experience, 7+ years as Business Analyst, currently working to build Mobile App (iOS and Android) with Biometrics Authentication in ESS
• Expertise in Technical Business Analysis, SAFe (Agile Practitioner), Quality Assurance and System Testing, Data modelling, SQL Querying, Development of web services (API) and web applications
• Financial Domain Expertise in various functional aspects including Fixed & Transactional Billing, Credit Card Industry, Payments domain. Web Applications and mobile app development with PCI Compliance
• Expertise in workflow management, simplifying complex billing rules to simplified flows
• Experience in requirements analysis: eliciting, writing, presenting and facilitating Business, Functional and Non - Functional Requirements, technical specifications and Acceptance Criteria in JIRA & Rally-ALM
• Worked in Technologies J2EE, AngularJS, VS.Net, SAP ECC 6.0, Postgres, Oracle, MSSQL Server
• Analytical thinker, strong interpersonal skills in managing relationships with a variety of partners & stakeholders and excellent oral and written communication skills
• Excellent performer and rated high by the managers in all the projects. Very quick learner and good team player. Received numerous accolades from Managers, Business Partners and Customers
• Trained in Business Analysis, DevOps foundation, SAFe Agile, Scrum Master

TECHNICAL SKILLS

SDLC: Agile (SAFe), Waterfall

Requirements Management: Rally ALM, JIRA, HP ALM, HP Quality Center

Process Flows: Visio

Programming Languages: Java, Visual Basic, C

Database: Oracle (TOAD), Postgres, MSSQL

Version Control: Git, SVN, Visual Source Safe

CI, CD, Automation Tools: BDD with JBehave, Selenium-MTAF, Jenkins

Others: WinSCP, SOAP UI, Postman, MS Office

PROFESSIONAL EXPERIENCE

Confidential, MO

Business Analyst

Responsibilities:

• Lead the PI in prioritizing the features and feature elaboration
• Partner with Product owners to understand new business opportunities and define the business requirements and provide business knowledge & technical support for business requirements development
• Draw the process flow using Visio to simplify the complex Business process. Also draw the workflow diagrams
• Develop and participate in the review of business and functional requirements
• Lead Business Requirements: discovery, analysis and documentation in Rally ALM
• Run the Story Elaboration session to elaborate prioritized stories for the sprint to get to proper detail of what needs to be delivered
• Work as liaison between product owner and Technical teams. Work closely with Product team, Portfolio team, QA, Technical leads and Project Managers
• Oversee the business to system knowledge management process, and assist overall system design from user interface through backend processes and participate in data model discussion in clarifying the high level functional requirements
• Draw the requirements from definition to done with successful completion
• Set the team velocity and stories slotted for each Iteration during PI
• Document the details in technical terms, Write acceptance criteria on each elaborated story and review with Business team and send the stories to Development team
• Work with Design team for drawing the blueprint of the UI screen design
• Deliver high quality features to the development teams for completing the design, development and testing. Ensure Quality and development objectives are accomplished
• Ensure timely and accurate communication with project staff throughout the life cycle of the project
• Document and coordinate changes and enhancements of products and services.
• Evaluate business requests to determine feasibility, Work with Product owner in analyzing the market needs and trends in developing detail systems requirements also manage the phases of the requirement from research to acceptance
• Work with the Data modeler and Development team in modelling the data base, analyze data in db by writing SQL queries
• Perform Acceptance Testing with the Business Team

Confidential

Business Analyst

Responsibilities:

• Lead the PI in prioritizing the features and feature elaboration
• Partner with Product owners to understand new business opportunities and define the business requirements and provide business knowledge & technical support for business requirements development
• Draw the process flow using Visio to simplify the complex Business process. Also draw the workflow diagrams
• Develop and participate in the review of business and functional requirements
• Lead Business Requirements: discovery, analysis and documentation in Rally ALM
• Run the Story Elaboration session to elaborate prioritized stories for the sprint to get to proper detail of what needs to be delivered
• Work as liaison between product owner and Technical teams. Work closely with Product team, Portfolio team, QA, Technical leads and Project Managers
• Oversee the business to system knowledge management process, and assist overall system design from user interface through backend processes and participate in data model discussion in clarifying the high level functional requirements
• Draw the requirements from definition to done with successful completion
• Set the team velocity and stories slotted for each Iteration during PI
• Document the details in technical terms, Write acceptance criteria on each elaborated story and review with Business team and send the stories to Development team
• Work with Design team for drawing the blueprint of the UI screen design
• Deliver high quality features to the development teams for completing the design, development and testing. Ensure Quality and development objectives are accomplished
• Ensure timely and accurate communication with project staff throughout the life cycle of the project
• Document and coordinate changes and enhancements of products and services.
• Evaluate business requests to determine feasibility, Work with Product owner in analyzing the market needs and trends in developing detail systems requirements also manage the phases of the requirement from research to acceptance
• Work with the Data modeler and Development team in modelling the data base, analyze data in db by writing SQL queries
• Perform Acceptance Testing with the Business Team

Confidential

Business Analyst

Responsibilities:

• Partner with Product owners to understand new business opportunities and define the business requirements and provide business knowledge & technical support for business requirements development
• Develop and participate in the review of business and functional requirements
• Lead Business Requirements: discovery, analysis and documentation in Rally ALM
• Run the Story Elaboration session to elaborate prioritized stories for the sprint to get to proper detail of what needs to be delivered
• Work as liaison between product owner and Technical teams. Work closely with Product team, Portfolio team, QA, Technical leads and Project Managers
• Oversee the business to system knowledge management process, and assist overall system design from user interface through backend processes and participate in data model discussion in clarifying the high level functional requirements
• Draw the requirements from definition to done with successful completion
• Draw the process flow using Visio to simplify the complex Business process. Also draw the workflow diagrams
• Document the details in technical terms, Write acceptance criteria on each elaborated story and review with Business team and send the stories to Development team
• Work with Design team for drawing the blueprint of the UI screen design
• Deliver high quality features to the development teams for completing the design, development and testing. Ensure Quality and development objectives are accomplished
• Ensure timely and accurate communication with project staff throughout the life cycle of the project
• Document and coordinate changes and enhancements of products and services.
• Evaluate business requests to determine feasibility, Work with Product owner in analyzing the market needs and trends in developing detail systems requirements also manage the phases of the requirement from research to acceptance
• Work with the Data modeler and Development team in modelling the data base, analyze data in db by writing SQL queries
• Perform Acceptance Testing with the Business Team

Confidential

Business Analyst

Responsibilities:

• Partner with Product owners to understand new business opportunities and define the business requirements and provide business knowledge & technical support for business requirements development
• Develop and participate in the review of business and functional requirements
• Lead Business Requirements: discovery, analysis and documentation in Rally ALM
• Run the Story Elaboration session to elaborate prioritized stories for the sprint to get to proper detail of what needs to be delivered
• Work as liaison between product owner and Technical teams. Work closely with Product team, Portfolio team, QA, Technical leads and Project Managers
• Oversee the business to system knowledge management process, and assist overall system design from user interface through backend processes and participate in data model discussion in clarifying the high level functional requirements
• Draw the requirements from definition to done with successful completion
• Draw the process flow using Visio to simplify the complex Business process. Also draw the workflow diagrams
• Document the details in technical terms, Write acceptance criteria on each elaborated story and review with Business team and send the stories to Development team
• Work with Design team for drawing the blueprint of the UI screen design
• Deliver high quality features to the development teams for completing the design, development and testing. Ensure Quality and development objectives are accomplished
• Ensure timely and accurate communication with project staff throughout the life cycle of the project
• Document and coordinate changes and enhancements of products and services.
• Evaluate business requests to determine feasibility, Work with Product owner in analyzing the market needs and trends in developing detail systems requirements also manage the phases of the requirement from research to acceptance
• Work with the Data modeler and Development team in modelling the data base, analyze data in db by writing SQL queries
• Perform Acceptance Testing with the Business Team

Confidential, New York, NY

Business Analyst

Responsibilities:

• Consultant for Remedy On Demand On-boarding project.
• Creation and execution of Validation plan
• Analyze Business need from High Level Business Justification document
• Work with Business and Development team to analyze and get the Business details of each specification
• Conduct Brain storming sessions and Act as a liaison between Project Sponsor and Technical team throughout the sprints
• Prepare documentation for business process flow and for operational support team
• Perform Acceptance Testing with the Business Team
• Prepare documentation for business process flow and for operational support team
• Train the Business Team on the System Functionality IQ, OQ, PQ protocols.
• Prepare IQ, OQ, PQ, Validation summary reports.
• Initiate Quality Management across the Program
• Maintain SOW KPIs and Quality Metrics tracker
• Ensure Confidential / SMEs are working to the required PD/WI process per the Business process
• Maintain Program Plan on behalf of the Program Manager
• Maintain Program Level Risks & Issues Log
• Conduct SME Project Plan reviews
• Own the Team War Room
• Conduct Quality Reviews - KPIs. Metrics, process adherence
• Support Toll Gate Reviews
• Ensure Monitoring & Tracking Audits

Confidential, Canonsburg, PA

Business Systems Analyst

Responsibilities:

• Worked as a Business System Analyst and Domain Quality Consultant in Quality Services and Quality Management group of Global Confidential Enterprise Applications Global Validation Compliance Group headed from USA
• Creation and Execution of Validation Test Strategy Document, IQ, OQ, PQ protocols and Test Summary Reports. Authored the inputs for the various Confidential compliance documents such as COSAR, CORS and LVSR for each of the implementation. Validating each CR that is raised through Remedy Tool as part of Quality Management team at Confidential and monitored each Transport complying to the Confidential compliance rules as Change and Release Manager in Remedy Change Management tool
• Review and Authorize all the Transports movement in Remedy Change Management system as Change Manager in the Template and Global Landscape
• Supported project team with HP Quality Center tool to ensure the quality of the software from GMP Purview for Test Management and Defect management process
• Training project teams on Validation, GxP, e-Signature (21 CFR Part11) and Quality Centre tool. Worked with the team in migrating the projects in Quality Center 9.2 to Quality Center 11 Successfully

Confidential, St. Paul, MN

Project Lead and Developer

Responsibilities:

• Worked as Project Lead and Developer on enhancement and maintenance of the Project, also includes Bug fixing, user support, Production support, and project related documentation.
• Enhancement like adding new functionality or modifying the existing functionality
• Working on mass data loading activities using DTS packages
• Create DTS packages and Jobs used to sync data and load and unload the data from different applications
• Migrating the DTS to SSIS packages
• Involved in peer review for the enhancement by the team mates
• Generating Conformance report for the Business every quarter
• Adding New Business sections (Contexts) to the existing application. Support activities include filtering the data sent by the business in Excel and do that mass load in to the chips Application database
• Manage the team and send the status report on deliverables to the management
• To work on enhancement and maintenance activities of the Project.
• Bug fixing, user support, production support, project related documentation.
• Knowledge Transfer for the new joiners to the project
• Reviewed the change requests done by the team mate
• Unit testing each CR and Regression testing of the application for each release so as to make sure the CRs did not affect the system and also the external systems data flow

Environment: VB.Net, SQL Server 2000/2005, PowerBuilder, MSBI (SSIS, SSRS), JavaScript

Confidential

Project Lead and Developer

Responsibilities:

• Worked as Project Lead and Developer on enhancement and maintenance of the Project, also includes Bug fixing, user support, Production support, and project related documentation.
• Enhancement like adding new functionality or modifying the existing functionality
• Working on mass data loading activities using DTS packages
• Create DTS packages and Jobs used to sync data and load and unload the data from different applications
• Migrating the DTS to SSIS packages
• Involved in peer review for the enhancement by the team mates
• Generating Conformance report for the Business every quarter
• Adding New Business sections (Contexts) to the existing application. Support activities include filtering the data sent by the business in Excel and do that mass load in to the chips Application database
• Manage the team and send the status report on deliverables to the management
• To work on enhancement and maintenance activities of the Project.
• Bug fixing, user support, production support, project related documentation.
• Knowledge Transfer for the new joiners to the project
• Reviewed the change requests done by the team mate
• Unit testing each CR and Regression testing of the application for each release so as to make sure the CRs did not affect the system and also the external systems data flow

Environment: VB.Net, SQL Server 2000/2005, PowerBuilder, MSBI (SSIS, SSRS), JavaScript

Confidential

Business Systems Analyst

Responsibilities:

• Authored the Functional Specification and Requirements Specification
• Analysis reporting and peer review of the reports
• Involved in Requirements, Design and implementation of the project
• Unit testing the development
• Involved in code and functional review of the modules developed by team member
• Knowledge Transfer training to the maintenance team