SUMMARY

• 11+ years of experience in Insurance industry as a Business Analyst and Quality Analyst.
• Extensive knowledge in “Property and Casualty (P&C) Insurance” in both Commercial as well as Personal lines of Business
• Proficient in Guidewire Product Functionalities and Configuration Management (PolicyCenter (version 9), BillingCenter (version 9), Product Designer and Agency Portal) and other Policy Admin System applications
• Successfully implemented ‘Guidewire - PolicyCenter and BillingCenter’ from the existing legacy systems for several leading insurance providers.
• Have strong knowledge of Guidewire PolicyCenter and BillingCenter Data Model entities and fair understanding of Guidewire studio and Gosu language
• Strong in team communication and client interaction
• Vast experience in developing Business requirement document (BRD), Functional Requirement Specification (FRS) and Product Model.
• Possesses advanced knowledge of SDLC, version control and defect management practices.
• Extensive knowledge of Testing Strategies, Methodologies, and Testing Tools.
• Expertise in Requirement Analysis and Quality Analysis.

PROFESSIONAL EXPERIENCE

Confidential, Laramie, WY

Business Analyst

Responsibilities:

• Worked closely with Business partners to gather, understand and document business objectives, specifications and requirements on Guidewire BillingCenter.
• Analyzing and Drafting the enhancement requested by the business users
• Designing and reviewing various documents including User Stories, Use Cases, BRD, Requirement Traceability Matrix (RTM) and testing documents
• Work with Product Owner and Manager to create the Product back log for the project. Also help business in prioritization of the work items
• Provide requirement walkthrough to Business, Dev, QA and UAT team.
• Generate weekly report of the work items pending in the back log and provide the status to project manager
• Work with Dev, QA and UAT team for smooth delivery of each release.
• This includes response to any clarification, reviewing of test cases and test results.

Tools: Used:Requirements Tracking Tool: Workfront

Confidential, Columbus, Ohio

Requirement Analyst

Responsibilities:

• Worked closely with Business Confidential, Product owners and all other stakeholders to gather, understand and document business objectives, specifications and requirements for General Liability, Business Auto and Business Owner Line of Business
• Leading the requirement gathering sessions to finish the requirements for Product model (BOP, BA and GL)
• Documenting the changes required from the Guidewire SBT and OOTB and convert them in to Epics and User stories
• Iteration planning and delivery of function and integration testing
• Scenario/ Test Case Review
• Response to Dev and QA clarifications

Tools: Used:Requirements Tracking Tool: IBM- RRC and RTC

Confidential, Columbus, Ohio

Business Analyst

Responsibilities:

• Worked with Stakeholders, Confidential, Product Owners and Business users to analyze, specify and validate customer’s functional and non-functional business requirements for billing systems and further define and document business requirements, needs, expectation and constraints and detailed design enabling consumption by developers & QA testers
• Independently conducted requirement gathering workshops with business stakeholders (billing supervisors, disbursement specialists, account specialists, admin specialists) product owner, scrum master, lead developer, implementation partner, and Guidewire consultants to document functional requirements using user stories for the new billing module.
• Maintained the Admin Data Loader for roles and permissions in collaboration with the development team and testing team along with the Activity Patterns
• Estimation, project planning and management of End to End Test
• Iteration planning and delivery of function and integration testing
• Review the Test plan and Test Scenarios created by QA team
• Response to Dev and QA clarifications
• Organize and execute Defect Triage Meeting

Tools: Used:Tracking Tool: Jira

Confidential, Wooster, Ohio

Business Analyst

Responsibilities:

• Worked closely with Business partners to gather, understand and document business objectives, specifications and requirements on Guidewire Policy Center.
• Performing Gap Analysis for GL and BOP Guidewire SBT by reviewing the complete product demo along with Business team and taking notes for the Client specific changes.
• Strategic Consulting on End to End Testing, including test approach development & End to End Test Management of Guidewire Suite Implementation.
• Estimation, project planning and management of End to End Test
• Iteration planning and delivery of function and integration testing
• Identifying gaps and operational improvement areas with business-driven testing
• Aligned with the Guidewire Policy Center work stream and worked closely with Billing Center, Integration, Conversion, Agent Portal and Forms streams
• Maintained the Admin Data Loader for roles and permissions in collaboration with the development team and testing team along with the Activity Patterns
• Worked with Conversion team for the API updates for Renewal, Submission Process of loading of legacy data into Policy Center along with Policy number generation process story cards
• Responsible for working on As-Is, To-be and GAP analysis on the current and future state Agency Portals which involves documenting process flows for Policy issuance, change, cancellation and reinstatement via the agency portals
• Response to offshore Dev and QA clarifications

Tools: Used:Requirements and Agile Management Tool: Rally

Confidential, Madison, Wisconsin

Business Analyst

Responsibilities:

• Coordinating the BC Upgrade project, which is upgrading the Billing Center Guidewire application from Version 7 to Version 8
• Active Participation in Iteration planning meeting
• Attending in requirement review sessions and explain to Test Leads
• Helping in estimation of Test Effort
• Helping in Creation of Test Plan and Test Cases
• Review of Test scenarios with Stakeholders
• Reporting defects in the defect tracking tool JIRA.
• Attending the meeting with the Business to understand the business and to help the business team about the application.
• Organize and execute Defect Triage Meeting
• Validating the interface of the PC-BC with Other systems such as Payment Manager, Docs and Forms, Customer Data Hub, Option 07 Mainframe System maintaining the Third-Party Interest Details .
• Defect Retesting (need basis)
• Running GUnits for specific scenario’s
• Update and Track the tasks in the Project Management tool
• Coordination for Test artifacts signoff
• Coordination with offshore team
• Prepare Daily, Weekly and Monthly report for Test Manager and Program
• Daily and Iteration Level Tasking for Offshore team
• Helping Development team with QA tools and Defect understanding (If needed)

Tools: Used:Agile Management: Rally, Test Management Tool: MTM

Confidential, Columbus, Ohio

Business Analyst and Quality Analyst

Responsibilities:

• Analyzing the complete requirements for the Commercial Property and Commercial General Liability Line of Business
• Attended the meetings with product team along with BA’s, in order to got clarification of complete requirements and to get all query answered
• Estimate the work effort required for the test planning and the test execution
• Prepared all the necessary documents required during test planning and test execution like KCD, Lesson Learn, which would be beneficial for future use
• Responsible for Test Plan and Traceability Matrix Preparation for the Commercial Property and Commercial General Liability Line of Business
• Responsible for the in depth detailed level Test Cases Planning for the Commercial Property and Commercial General Liability Line of Business
• Provide the training required and knowledge sharing sessions to test execution team
• Done resource file comparison for the latest rates provided by BA with requirement document
• Managing the offshore team, distributing the work effort among test execution team, answer the queries of offshore team
• Analyzing and Assigning the bugs logged by the execution team
• Provide the required data like execution percentage, bugs logged or any show stopper’s issues to client manager
• The design and execution of formal test procedures to validate the accuracy of the major software components being implemented, including the AQS system, the integration interfaces as well as complete end-to-end processing.
• Discuss with end users for initial level of requirements and documenting the same. Attending requirements walkthroughs.
• Estimating future release projects
• Set up of test environment and gathering of test data.
• Execution of test suites, creating User Manual & Technical Guide, sign off the application to deploy it in to production environment.
• RCA of production defects and preparing the action plan for the same.
• Generating test reports. Testing newly added functionality.
• Defect Management (Defect Tracking or Bug reporting using TFS.)
• Production issue analysis and sending solutions, sent by the specialists.

Tools: Used:Test Management Tool: Microsoft Test Manager (MTM), Defect Tracking Tool: Team Foundation Server (TFS)