PROFESSIONAL SUMMARY:

• Business Analyst with over 5+ years of experience in gathering business requirements, experience in performing and developing Business, Functional, and Technical analysis.
• Experience in all phases of Software Development Life Cycle (SDLC) methodology (such as requirement, analysis, design, data modeling, business process modeling, implementation and deployment).
• Experience in Salesforce cloud computing as a SaaS for more than four years.
• Experience in the SKU to track the inventory
• Experience in Agile for Five years working on various projects.
• Experience in writing SQL queries for analyzing the existing system data - store so as to write data mapping to transform the data from one data source to another data source or XML.
• Experience in Business Requirement Documents (BRD's) and modeled use-cases using UML diagrams such as Activity Diagrams, Use Case Models, Business Process Flow Charts using Tools like MS VISIO.
• Experienced in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, design and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to forces of change.
• Documented functional requirement including objectives, in-scope, out-of-scope, risk dependencies, impacted system, source to Confidential data mapping, As-Is and To-Be process flow, error handling rules, file layouts, and table structures.
• Experience in developing System Requirement Specification Document, Functional Specification Documents (FSD ) and end-user manuals.
• Experience using Rational Requisite Pro to manage requirements.
• Experienced in Analyzing Business Requirements, Designing Test Scenarios, Test cases, Functional testing, integration testing, GUI testing and Regression testing, Load testing, UAT testing on web-based applications.
• Strong experience in assisting the QA team in different phases of testing such as System testing, User Acceptance Testing, Functional testing, Regression testing and Integration testing for Quality Analysis.
• Hands on experience as an expert user of MS Excel, MS PowerPoint, MS Access, Business Objects.
• Proven ability to work under pressure, prioritize and meet deadlines. Open to dynamic work environment and ability to work collaboratively with business analysts, testers, developers and other team members in the overall enhancement of software product quality.
• Scheduled meeting with developers, SMEs and testers to collaborate resource allocation and project completion.
• A balanced blend of Business, IT and Project management skill with strong in-depth and breadth of experience with multiple industry, technologies, frameworks and processes.
• Highly motivated self-starter with excellent communication, presentation and interpersonal skills, can perform well both independently and with a team, always willing to work in challenging and cross-platform environments.

TECHNICAL SKILLS:

SDLC, E: Commerce, Rational Unified Process (RUP), UML

Business Modeling Tools: MS Visio, Rational Rose, ERWIN, SAS,, Tableau

Requirement Management Tools: Enterprise Architect, Rational RequisitePro

Databases: SQL Server, Oracle, MS Access

Languages: SQL, HTML for complex queries

Quality Assurance: Software Application Testing Life Cycle

Microsoft Office Suite: MS Word, Excel, Outlook, PowerPoint

Configuration management Tools: Visual Source Safe (VSS), Subversion

Operating Systems: Windows XP/7, UNIX

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Gathered business requirements by driving user-group meetings and working with various global, cross-functional and virtual teams.
• Prepared User Requirements Document (URD), Business Requirements Document (BRD) and Functional Requirements Document (FRD).
• Using Salesforce CRM, creating reports to define the process, finding right customers, maintaining relationship, strategies to reduce the cost and better customer service.
• Involved in creating design models and Extensive use of UML/RUP.
• Involved in documenting the UAT test plan and executing test cases with Users to ensure user acceptance
• SAS usage for advanced analytics, multivariate analysis, business intelligence, data management, and predictive analytics
• Performed complex SQL queries for retrieving larger dataset from the database, generating ad-hoc reports, and conducting data validation testing.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Captured business requirements in form of user stories using JAD sessions, brain storming sessions, focus groups and personal interviews to understand current policy administration system and ensured coverage on business values, story points and acceptance criteria.
• Identified gaps in existing Policy Administrating Systems and Guide wire Policy Center and diligently designed as-is and to-be process, in scope and out of scope documents.
• Extracted requirements from work-sessions with the stake-holders, refined and documented them into Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) and Integration design document (IDD).
• Worked closely with the business users, Stakeholders and SME's to identify, document and analyze the business process that was currently being followed to improve the time efficiency of the processes.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Identified all necessary Business and System Use Cases from requirements, created UML diagrams including Activity Diagrams, and Sequence Diagrams, etc.
• Reviewed and assisted the design team in coming up with UI Screen Mockups and Wireframes for the proposed new UI prototype.
• Worked with development and testing teams to accomplish timely release objectives.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Performed predictive analysis for staffing requirements using MS EXCEL.

Environment: Gap Analysis, CRM Salesforce, SAS, Excel, Word, PowerPoint and MS Project, Tableau, UAT, SIT, Ms Visio, TOAD, SWOT analysis, Agile, ETL, SQL, Windows.

Confidential, Detroit, MI

Business Analyst

Responsibilities:

• Interacted with client groups to determine user requirements, Business rules and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document (BRD).
• Interacted with Subject Matter Experts (SME’s) and stakeholders to get a better understanding of client business processes and gather business requirements using the CRM Salesforce.
• Analyzed the strategies of Risk management, Mortgage, Fixed Income and Derivatives in the investment division and conducted Portfolio Performance measurement: return, calculation and attribution.
• Used Rational Clear Case as Version Control System for any changes to documents related to project like Use Case documents, Activity Diagrams, Sequence Diagrams etc.
• Created and participated in JAD sessions to analyze and prioritize competing business needs.
• Involved in reporting the schedule and the plan of the project using Business Intelligence.
• Documented functional requirement including objectives, in-scope, out-of-scope, risk dependencies, impacted system, source to Confidential data mapping, As-Is and To-Be process flow, error handling rules, file layouts, and table structures.
• Managed business requirements in Rational Requisite Pro while making them available to all team members.
• Examined, analyzed and modeled test plans, test scripts, test procedures and use case scenarios based on RUP methodology.
• Used Test Director to coordinate and manage the master test plan, test scripts, testing resources, pass vs. fail cases and the entire testing process.
• Wrote clear, concise detailed system requirements specification (SRS) documents and user documentation in accordance to guidelines and standards of a level where developers can interpret, design and develop the application with minimum guidance.
• Tracked UAT issues and bugs and prepared status reports for management.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work and enable development of the plan.
• Run PL/SQL Packages, Functions and Stored Procedures on TOAD in product databases
• Created advanced pivoted reports in MS Excel.
• Responsible for extensive level of project documentation.

Environment: Agile, UML, CRM Salesforce, Tableau, Requisite Pro, Rational Rose, Clear Quest, SQL, Windows XP,TOAD, MS Office Suite (Word, Excel, Access, Power Point, Outlook), PL/SQL, Oracle, SQL and Windows.

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Extensively involved in every phase of the RUP process starting from Inception to Transition.
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Improved the customers’ loyalty using the SaaS CRM Salesforce to understand the requirements and delivering.
• Experience in the SAS usage for statistically manipulate data to create the prediction analysis of the company.
• Conducted performance tuning to primarily focus on writing efficient SQL Queries to generate reports.
• Document, analyze and define the user and system requirements and use Rational Requisite Pro to manage the requirements.
• Analyzed Requirements and created Use Cases and Activity Diagrams using MS Visio.
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose.
• Identified and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions through interface analysis, prototyping and JAD sessions with Focus group.
• Created As-Is and To-Be process flow diagrams.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Carried Out Gap analysis and was engaged in analysis of the technical specifications of the current system and the infrastructure requirements.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Created Excel spread sheets that allowed developers and Business stake holders to analyze the data.
• Worked on Documents for Version Controlling, to maintain up to date changes in the Documents.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Environment: Microsoft Office Suite, CRM Salesforce, Tableau, SaS, Rational Rose, Requisite Pro, RUP, UML, Test Director, Load Runner, SQL and Windows.

Confidential

Business Analyst

Responsibilities:

• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Gathered Business/Functional user requirements, created Use Cases as per user requirements, developing/designing diagrams such as Activity, Class, and or Sequence diagrams, and in addition to creating Business Requirements Document (BRD).
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using rational tools.
• Designed and developed project document templates based on SDLC methodology.
• Analyze business requirements and segregated them into Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and OOD using Borland Together according to UML methodology thus defining the Data Process Models.
• Performed an in-depth analysis of the system’s organizational structure, services and processes and created As-Is and To-Be process models.
• Identifying and acquiring third party vendors which need to be integrated with the product.
• Worked on status reporting on a weekly basis to keep the management up to date on the progress of the projects.

Environment: Windows, SQL, MS Visio, HTML, UML, Quality Center, WebLogic, Requisite pro, Rational ClearQuest.