SUMMARY:

• Over 6+ year experience as Business Analyst in directing cross - functional teams of technical experts to analyze systems & processes and implement infrastructure improvements. Familiar with Prototyping, RUP, SDLC methodologies. Strong understanding of the relationship between technology and strategic business interests with a P & L mindset proven to drive millions of dollars savings per annum. General experience includes Business Process Analysis, Business Modeling, Business Intelligence, Data Warehousing, Data Modeling, User Acceptance Testing (UAT) and Implementation.
• Expertise in understanding the business needs, defining a creative and useful software solution to the management, implementing and training the application to the user community.
• Identified the options for potential solutions; assessed them for both technical and business suitability; applied technical as well as organizational changes according to the new system.
• Experienced in analysis of complex business problems; prioritizing, translating, organizing and documenting problem to the technical team.
• Expertise in Requirement Analysis, requirement modeling using Unified Modeling Language (UML) and Object Oriented Analysis.
• Well experienced in Mainframe application design, development, testing implementing using COBOL, CICS, DB2, VSAM, JCL and testing IMS based applications
• Acted as a Pega Business Liason between the business and the technical team in the areas of Software Design and Development Life Cycle and Web based technologies.
• Extensive use of debugging tools like Clipboard, Tracer, Rules Inspector for unit testing & debugging of the Pega PRPC application.
• Experienced requirement elicitation techniques like interviews, brain-storming, document & interface analysis and organizing sessions with Subject Matter Experts (focus groups).
• Extensive experience in JAD and RAD.
• Interacted with all levels of the project development team like end users, Software Architects, Technical Lead, Database Administrators and developers.
• Hands on experience in Project Management while assisting Senior Project Manager.
• Assisted in project costing and coordination.
• Experience in writing test plans, reviewing test cases and mentoring QA teams.
• In-depth knowledge of conducting User Acceptance Test (UAT), data quality checks using SQL, gap analysis and Requirement Traceability.
• Experienced in maintaining software applications on Mainframe, HP-Unix and Windows based systems.
• Experienced in maintaining software applications on Mainframe, HP-Unix and Windows based systems
• Knowledge in the ETL (Extract, Transform and Load) of data into a data ware house/date mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
• Experience in Functionality Testing, User Acceptance Testing, Database Testing, Regression testing and Risk Based Testing
• Experience in assuring the software quality standards.
• Extensive experience in verification, validation (cross-functional testing) and SDLC Process
• Excellent working experience with SQL Server and SQL CE
• Effectively use technology to increase profit, productivity, and competitive edge while simultaneously delivering significant reductions in cost of doing business.
• Analytical, methodical and process-centric approach towards the problems, identifying the root causes, corrective actions to meet short term as well as long-term business requirements.
• Exceptional interpersonal, communication, organizational and decision making skills.
• Ability to manage multiple projects concurrently.

TECHNICAL SKILLS:

Operating Systems: Windows, Linux, Pocket PC, Win CE

Servers: Citrix, Windows Server, SQL Server

Databases: SQL Server 2000, SQL CE, MS Access, Sybase and Oracle

Application development Tools: Visual Basic, Power Builder, .NET, Crystal Reports

Languages: SQL, C, C++, C# & JAVA. COBOL

Web tools: HTML, XML, MS Front Page

Business Intelligence: Business Objects, Crystal Reports, Cognos

Testing Tools: Test Director, Quality Center, Quick Test Pro, Load Runner

Methodologies: RUP, OOAD, UML & Business/Data Modeling

Business Modeling Tools: MS Office, BPMN, UML, DOORS, Rational Rose and MS Visio

PROFESSIONAL EXPERIENCE:

Confidential, Virginia

Business Analyst

Responsibilities:

• Defined the customer’s critical to quality (CTQ) issues and requirements for current Defect Management process.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed the workflow to produce the output for the user in Pega Systems using html.
• Scoped, analyzed, designed, tested, implemented a call center IVR/Genesys Voice Platform VoiceXML application to handle customer service calls
• Developed User stories consisting of UI Mockups and Business Rules to capture the functional requirements of the Guidewire Billing Center.
• As a functional consultant, implemented Guidewire Policy Center through an Agile Scrum development model.,
• Have worked in Guidewire Policy Center from End-to-End and involved in Policy Info, Person Info, Losses and Violations, Coverage's, Risk Analysis Customizations.
• Tested the data converted from legacy (IMS/CASE) application to Guidewire Policy Center and Guidewire Billing Center, validating the conversion, documenting and resolving data conversion issues.
• As a functional consultant, implemented Guidewire Policy Center through an Agile Scrum development model
• Incorporated Agile (Scrum) methodology to create BRD, FSDs using MS Visio and MS Word.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology
• Worked under Agile/Scrum methodology with Sprint based goals.
• Gathered and prioritized requirements based on agile principles.
• Worked on a Java based web application used by the call center associates developed by Chordiant, on Java code base using the J2EE architecture.
• A new Umbrella Policy Administration System was set up to issue/quote new Umbrella insurance Policies to provide higher liability coverage limits for members.
• Assisted in the implementation of Umbrella product from mainframe to a web based platform and rolling it out to a 24 state region.
• Directed/Instructed/Maintained all call Center activities via consolidated reports from technical and managerial staff.
• Trained End-users and customer service agents on the CRM (Customer Relationship Management)
• Design, code and improve application modules for Contingent Worker Management software using BA specifications, comprehensive code reviews, and subject-matter expert discussions.
• Analyzed existing SAP HR Landscape and developed key recommendations for OM/PA Modules
• Analyzed the data collected and process maps to determine the root causes and identify opportunities.
• Involved in Performance Measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.
• Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis for enhancements, Cost benefit analysis and ROI analysis.
• Technically competent in Workers Compensation Case Management including complex claims, disputes, Regulatory matters, common law and litigated claims.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Worked on Regulatory Reporting RRD Data Warehouse for compiling Workers Compensation statistical reports to external regulators and states.
• Created High Level Class structure, Workflows and Rule sets in Pega PRPC.
• Incorporated DMAIC Six Sigma methodology along with the Business Process Reengineering (BPR) process to strengthen the implementation.
• Worked on Master data Management (MDM) database for managing the customers' data across the different departments.
• Involved in the complete SDLC system providing SOW to the client notifying the client about the work to be done in detail, specifying both hardware and software involved (Scope of Work
• Conducted user interviews, one to one sessions with the managers and the critical users, and arranged JAD Sessions.
• Worked with team to deliver business use cases according to the project requirements.
• Acquired appropriate business rules in coordination with users to understand the business functionality.
• Analyzed and reviewed project elements involved in traceability including testing artifacts, end-user support documentation and training materials to provide tractability across the project.
• Develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
• Assisted Test Lead, Testers understanding business process and help them successful completion of Testing
• Apply vendor patches as released, software testing, certification and implementation of NPA
• Writing queries or data analysis and QA report testing
• Coordinate and install new vendor releases, and assisted users with troubleshooting functionality issues
• Managed project initiation, planning, execution, controlling, scheduling, support test, training, and production environment management.

Environment: Oracle, Informix, Siebel, SAP HR, Test Director, Mainframes (COBOL, DB2, JCL, TSO/ISPF, CICS, MVS), Win Runner, Load Runner, Performance Measurement & tuning, Pega, CORBA, Apache, MS Project, MS office Suite

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Responsible for gathering the requirements from a complex set of stakeholders and coordinating them in PMI
• Updated and maintained the project plan, budget spreadsheet, and quality process assurance documentation.
• Assisted the database development team in data modeling, data structure and data table layouts required for consolidation of incongruent databases,
• Worked on requirements, analysis and design, project management, testing (functional and user acceptance tests)
• Used the DataStage Designer to develop processes for extracting, cleansing, transforms, integrating and loading data into data warehouse database.
• Worked extensively to write Use Cases and do the Process flows for the Worker’s Compensation package.
• The application would let customers submit online claims for Worker's Compensation Property and Casualty and the Non-worker's Compensation.
• Worked with change control board in the implementation of change and extensively interacted with case workers and managers, conducted User group meetings.
• Implemented procedures to improve the efficiencies within the Umbrella Department.
• Manage and maintain the standard, custom/generic, promotional, large buy, & deviated pricing within the Umbrella & JD Edwards pricing databases.
• Creating/updating pricing in both Umbrella Pricing databases, Customer Service databases and in JD Edwards
• Advanced knowledge of case law and state Workers Compensation laws, subrogation, reserve setting and litigation management.
• Hands-on experience investigating, managing and / or resolving workers compensation claims
• Analyzed Business Requirements, performed gap analysis and segregated them into high level and low level Use Cases, Activity and sequence diagrams (UML Diagrams).
• Involved in the meeting with Business Process Owners, SME (Subject Matter Experts) and store users for Requirement gathering in Definition Stage.
• Responsible for writing Functional Requirement Specifications (FRS) and point of contact for System Requirement Specification (SRS).
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, Commercial)
• Conducted the FRS and SRS reviews and walkthroughs with designers, developers and stakeholders.
• Created Activity diagrams and Use case Diagrams (UML Diagrams) using Rational Rose.
• Experience in commercial Property and Casualty, Commercial Lines and Personal Lines Insurance, Underwriting, Rating and Guidewire experience with national carriers.
• Knowledge of Guidewire integration framework and various integration methods like Web service APIs, Plugins, Messaging code, Guidewire XML models, templates etc.
• Strong working knowledge in Guidewire Policy Center product & Billing Center.
• Extensive knowledge in Guidewire Insurance Suite for Personal Lines and Commercial Lines, Workers Compensation, General Liability and Commercial Package
• Used Agile to configure and develop process, standards and procedures.
• Worked in accordance with the Agile-Scrum methodology for various phases of the business and created business vision, business architecture documents and mock reports.
• Worked on Agile Methodology in the process of the project management based on SDLC.
• Worked with the technical architects and database developers to convert the functional specification to technical specification.
• Effectively interacted with key stakeholders and business users to understand and analyze the business needs and data to model the target business processes.
• Involved in preparing Test Plans based on User Requirements Document (URD) and prepared the Test Cases using Test Director/Quality Center.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models
• Resolved issues related to requirements during system testing and UAT plan preparation.
• Performed GAP Analysis to analyze the current system and worked with internal users to help define system requirements.
• Helped with data modeling and defining the conceptual and logical model of the data warehouse.
• Involved with the Test planning, test development and test execution.
• Responsible for scheduling meetings with users, SME’s and stakeholders to identify problems resolve issues and improve the process to ensure a stable and accurate solution.
• Create test plans to detail the scope and level of testing that needs to be performed and documented them on PMI share point
• Using Workbench to test upcoming and existing Components created in workbench to provide additional content and data requested based of needs for the website.
• Using Workbench to create new content by walking thorough all creation processes and test parameters.
• Using Workbench to test that all data is displayed correctly, and data is correctly retrieved and processed and checking that no data related error is coming on CNBC.com because of some new creation or modifications with any components in Workbench.
• Investigates Workers Compensation claims to determine the exposure to the business and negotiates/advises advanced claim settlements
• Produces and analyzes Workers Compensation claim trending reporting, which will then be shared with management and used as consultative or expert advice on projects or to develop long term or short term business strategies. These reports are used to help determine department structures, along with staffing needs and requirements
• Identify timelines for the different kinds of testing to be performed and estimate the risks involved.
• Performed test data analysis and ensure data requirements are met prior to start of various testing phases.

Environment: Rational Requisite Pro 5.6, Microsoft Project 2004, MS Excel, MS Word, Power Point, Rational Software Architect, Rational Software Modeler, Clear Quest, Oracle, Quality Center, Windows 2000, Rapid SQL and HTML.

Confidential, Harrisburg, PA

Business Analyst

Responsibilities:

• Analyzed the user/business requirements, functional specs and Use Case System documents
• Responsible for defining the scope and business rules of the project, gathering business requirements, and document them textually or using models.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Served as a liaison between Clients and Technical Staff to resolve any conflicts.
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams (UML).
• Understand and articulate business requirements from user interviews, and workshops and then convert requirements into technical specifications.
• Working closely with Business, Product Management and development engineers to understand Guidewire claim Center features, performing Gap analysis to identify features, gathering and analyzing business requirements
• Prepared the Integration Requirements for the Integration points between Guidewire claim Center and Client's legacy systems and other 3rd party service providers.
• Extensive skill on Guidewire Billing Center, Policy Center and Claims Center integrations.
• Internet based application by using the Guidewire Policy Center and Billing Center which are product platforms provided by Guidewire Software Inc.
• Participation knowledge in the development of Guidewire Billing Center, Billing Center - Policy Center User Stories.
• Strong working knowledge in Guidewire Policy Center product & Billing Center.
• Knowledge of Guidewire integration framework and various integration methods (Web service APIs, Plugins, Messaging code, Guidewire XML models, templates etc.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Maintained test notes and requirement using Rational Requisite Pro.
• Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders. Also conducted feasibility and adaptability study.
• Worked on Commercial Lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• IT professionals working within, or about to enter, an Agile service design environment and requiring a detailed understanding of the concepts involved in interfacing Agile and DevOps.
• Configured and administered VersionOne as the team's Agile management tool.
• Identified the client/organizational needs and provide suitable agile system based solutions
• Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Involved in preparing Test Plans based on User Requirements Document (URD) and prepared the Test Cases and Test Procedures
• Identified the Data Sources, ETL methods, OLAP designing and Reports required for the Business Intelligence Project.
• Assisted with change, issue, quality and risk management activities. Generated management reports on weekly and monthly basis.
• Triage critical Workers Compensation claims and ensure the proper involvement by all claim professionals and Business Partners to achieve the best outcome for our employees/customers.
• Be the knowledge leader and subject matter expert of the fundamental underpinnings of workers compensation laws in the jurisdictions assigned.
• Explained Property & Casualty terms, Insurance Rules, Workers Compensation, Claim to the Dev team.
• Aided the Product Owner for developing project plan as well as managing the project scope for the billing and policy center tool of the business insurance policies segment of property and casualty insurance
• Involved in writing the Test Plan, numerous Test Cases and Test Scripts using Test Director
• Worked with the Business Users through interviews and JAD (Joint Application Development) sessions.
• Wrote queries to test reports from financial data mart.
• Categorized, prioritized and scrubbed requirements to manage project scope. Used customizable attributes such as priority, status and difficulty for each requirement in order to organize and prioritize
• Handled the requirement traceability and Defect tracking using Quality center.
• Created test cases for FDR to perform Integration tests and verify the integrity of the accounts built on FDR.
• Performed backend testing to check the system data integrity for insert, update, delete and retrieve transactions by writing complex SQL queries including joins, group by, having clause etc.
• Performed Functionality testing, Integration Testing, Unit testing and System Testing.
• Involved in preparing flow diagrams for the decision logic using Visio tool.
• Involved with regular walkthroughs and meeting to discuss bottlenecks in the system and possible solutions with the development team.

Environment: Quality Center, Quick Test Pro, Load Runner, MS Project 2004, MS excel, MS Word, MS Visio, MS .NET, MS SQL, Citix, MS FrontPage, MS Power Point

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams/State Chart Diagrams (UML).
• Expertise in development of High level design, Conceptual design, Logical and Physical design for Database, Data warehousing and many Distributed IT systems
• Performed project management activities to meet timelines within budgetary constraints.
• Helped with data modeling and defining the conceptual and logical model of the data warehouse.
• Facilitated meetings with IT Directors, department managers to coordinate the manual collection of data.
• Extensive understanding & experience of migrating insurance suite solutions to Guidewire solutions
• Experience working on Guidewire Claim Center, Policy Center and Billing Center.
• The application would let customers submit online claims for Worker's Compensation Property and Casualty and the Non-worker's Compensation.
• Project included documentation of existing workers compensation system, Claims (for automobile and crop insurance) programming and Conversion of General Ledger system.
• Worked with change control board in the implementation of change and extensively interacted with case workers and managers, conducted User group meetings.
• Extensive working knowledge of the QLD and NSW Coal Mining Workers Compensation legislation.
• Tertiary qualifications (or working towards) in relevant discipline (eg OT, Physio, RC, OHS).
• Technically competent in Workers Compensation Case Management including complex claims, disputes, Regulatory matters, common law and litigated claims
• Developed Training Strategies, Training Manuals, Process flows and Job aides on Guidewire projects
• Analyze the feasibility of and develop requirements for enhancements and defects related to the current Guidewire claims system
• Worked on the Guidewire Policy Center 8.0, Billing Center 7.0, Claims Center 8.x/7.x
• Interacted with business heads to finalize the product backlog for the Guidewire application.
• Worked on UAT testing and took sign-off from the Commercial line of Property & Casualty business users.
• Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Worked on UAT testing and took signoff from the Commercial line of Property & Casualty business users. Extensive involved in analysis of data elements from worker's compensation that includes various premium components and its calculations, loss amounts & claim counts.
• Experience on Guidewire's UI testing in Policy Center and Billing Center Screens for Personal lines business defined the page layouts, reports templates and dashboard layouts for reservation monitoring and for gathering usage statistics.
• Understanding the key concepts of SWIFT messaging and the routing rules set up for delivering the trade messages to the providers.
• Involved in the weekly status update with the IT Head, Managers and project leader.
• Involved in User Acceptance testing (UAT) and validation of the application

Environment: SQL Server 2000, Citrix, Visual Basic, Sybase, Visual Paradigm MS Project, MS excel, MS Word, MS Visio, and MS Power point.