SUMMARY:

• 5 years of experience in Business Analysis, Software Engineering, Business Process Improvement, Project Management and Quality Assurance.
• Working knowledge of SDLC (Waterfall and especially Agile) methodology and project life cycle.
• Strong analytical, problem - solving and communication skills, with emphasis on clear, detailed Business Requirements and Functional Specifications.
• Requirements Gathering using specific techniques such as Interviews, JAD sessions, RAD sessions, Focus Groups, Workshops, Use Cases, Surveys, Questionnaires and other methods to ensure that all viewpoints, ideas and problems are incorporated.
• Experience in writing Functional Specifications based on user requirements. Strong skills in user research and analysis of the existing systems.
• Experience in Design, Development, Implementation and Integration strategies within a team-oriented environment, utilizing quantitative and qualitative analytical skills.
• Experience in creating Process Flow and Process Improvement diagrams using Visio.
• Effective Liaison with senior leadership across business, excellent team player, expert presenter and effective communicator.
• Superior Project Management abilities including Planning, Scheduling, Resource Allocation, Risk Analysis/Management, Configuration Management and Documentation.
• Proficiency with using various Microsoft tools such as Visio, Word, Excel, PowerPoint, Publisher for creating business processes work flow.
• Extensive experience in performing data analysis, as well as querying the database using SQL statements for validations.
• Experience in working with off-shore development teams.
• Experience to create Test Plans, Test Scripts, UAT Materials including the UAT Process, UA Test documents.
• Excellent people skills to foster environment that supports teamwork, with continuous improvement and innovation, with an excellent track record of meeting the corporate objective.

TECHNICAL SKILLS:

Operating System: Microsoft Windows 2000/XP/Vista/7, UNIX.

Business Modeling Tools: MS Visio, Rational Requisite Pro, Enterprise Architect, Balsamiq Mockups.

Testing Tools: Rational Enterprise Suite, Vector, HP Quick Test Professional.

Methodologies: RUP, UML, Agile (Scrum), Waterfall.

Software Application: Project, MS Office (Excel, Power Point, Word, Access, OneNote), MS Visio.

Back end Tools: MS SQL, MySQL

Reporting Tools: Excel spreadsheets, Crystal Reports, Business objects.

Other: TFS, HP ALM (Quality Center), Snagit

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Business Analyst

Responsibilities

• Gathered user/business requirements, generated business models, performed use case analysis and created class diagrams, sequence diagrams using UML.
• Major contribution in the ongoing assessment analysis of customers' credit limits and risk assessments on the amount of credit line extensions to the customers.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures to determine eligibility for mortgage assistance.
• Created Need Analysis Documents of the requirements gathered through JAD and individual elicitation sessions.
• Responsible for measuring, monitoring and analyzing market risk. Assist dept. heads in defining risk methodology and strategy. Evaluate risk valuation models.
• Analyzed business requirements into high level and low-level Use Cases, Activity Diagrams / State chart with the Data Sources and prepared a GAP analysis report.
• Created Data structure and Data model diagrams of Complex Workflows and Processes associating myself with Data Analyst using MS Visio.
• Created User Requirement Specifications (URS) and Functional Requirement Specifications (FRS) documents based on the organizational changes and stakeholder impacts from both organizations.
• Used SharePoint for extracting information and maintaining back up from both the organizations.
• Provided management with performance index metrics, reports and schedules as necessary and participated in the design walkthroughs meeting using MS Project for enhanced organizational process and procedural outcomes.
• Worked alongside with developers in documenting and resolving production issues and Change Requests in Rational ClearQuest.
• Worked with business users and production teams to identify and map detailed current processes, identify gaps and failure points, perform root-cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Conducted training sessions to familiarize users with system and obtained deliverable sign-offs. Reviewed and incorporated enhancement to current functional testing scripts.
• Set up definitions and process for test phases including Product test, integration test and user acceptance test (UAT).
• Worked as an Interface between the users and the different teams involved in the application development for better understanding of the business and IT processes.

Environment: Java, PL/SQL, HTML, Requisite Pro, Gap Analysis, Rational Rose, Clear Quest, Test Manager, MS Visio, SharePoint, MS Project, RUP Methodology, MS Office Suite, Rally, Windows.

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Actively involved in gathering business requirements and collaborated on creation of documents such as the Business Requirements Documents (BRD) and Functional Requirements documents (FRD).
• Analyzed and documented the System specifications, Business requirements and detail design of the software for full understanding of the business and used Requisite Pro for the requirement tracking and analyzing.
• Conducted Business Requirements, Functional and Technical meetings with Business groups.
• Used MS Visio for Process modeling and Business Process and Call flow diagrams.
• Worked with business analyst to design, and document needs assessments, HIPAA gap analysis, workflow, data maps, business requirements, functional and reporting specifications, business rules, policies and procedures.
• Used Rational Rose to model the process using the Unified Modeling Language (UML) to create use case diagrams, activity diagrams, sequence diagrams and collaboration diagrams.
• Provided assistance to development team during the development phase
• Incorporated the best practice methodologies as advocated by the rational unified process (RUP).
• Created the Test Plan document to provide details of the scope and details of the testing effort.
• Participating in Validation, Verification and Acceptance testing with customers in UAT environment.
• Interacted with the developers to resolve the technical and implementing issues.

Environment: MS Visio, MS Project, Requisite Pro, GAP Analysis, Rational Rose, UML, Use Case Analysis, RUP, Java,

Confidential, Phoenix AZ

Business Analyst

Responsibilities

• Facilitated Joint Application Development (JAD) / Joint Requirement Planning (JRP) sessions for requirements gathering.
• Interviewed SME (Subject Matter Experts) with detailed questions and carefully documented the requirements in a format that can be reviewed and understood by both Business and Technical teams.
• Actively involved in the formulation of the Business Requirements Document (BRD).
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules and information needs to ensure that critical requirements were not missed.
• Documented and delivered Functional Specification Document to the project team.
• Worked on the data warehousing, reporting tools, CRM systems, e-Commerce & CTI systems.
• Documented Use cases and developed Use Case Diagrams and Activity Diagrams using MS Visio.
• Performed the validation of use cases to address the need of the business.
• Provide in-depth reporting on e-Commerce campaign performance and optimize results based on findings.
• Participated in Change Control Board at the front end when change request was raised.
• Integrated Requisite Pro with Clear Quest and Clear Case to provide all teams visibility and maintain tractability among requirements, use cases, change request and version control.
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
• Interacted with the business users to resolve conflicts.
• Assisted in presenting reports and analysis to help guide the management.

Environment: MS Visio, MS Project, Windows, SQL, Requisite Pro, Clear Quest, Clear Case, Microsoft Office Suite, e-commerce, Rally, SharePoint.