SUMMARY:

• Over 15 years of experience in Information Technology, this includes 9 years of proven experience as a Business Systems Analyst & 5 years as a Scrum Master. Possess extensive experience in OSS, BSS, CRM, RAN, Data Warehousing applications in Financial & Telecommunication industries. Good experience in systems analysis, Agile Scrum Master, project coordination, design and development.
• Solid Business Analysis/Systems Analysis, Quality Assurance and Control, Agile/Scrum, Design and Development, Testing, Training, Troubleshooting, Supervision and Project Management skills.
• In - depth detailed knowledge and experience of Business Analysis, Design and Data Modelling.
• Deep knowledge of design patterns, databases, objects oriented & component-based technology.
• Experienced working as an Application Project Manager & Technical Scrum Master for Telecom & Financial industries.
• Experience on SOA(Service Oriented Architecture) projects in Telecom & Financial domain
• Background includes Time and Cost estimation, OSS Systems, CRM Systems, Data Warehousing, Business Processes & Workflow Analysis, Requirements gathering, Application configuration and implementation
• Experienced working in Agile (Iterative) and Waterfall (Sequential) Software Development environment.
• Experienced in the entire software development life cycle like planning, analysis, architecture, design, development, SQA, unit/integration testing, customer acceptance, release, production support, maintenance, configuration management and documentation.
• Leader with strong delivery focus. Excellent problem solving, analytical and time management skills. Self-motivated, results oriented, quick and eager to learn any concepts, programs or procedures that may serve to enhance company growth potential.

TECHNICAL SKILLS:

Technologies: RDBMS, Data Warehouse, eCRM, PMOSS, LAN/WAN, Ethernet, Firewalls, TCP/IPSNMP, CLI, DNS/DHCP, Middle-ware, Agile SCRUM, Water Fall, SDN, Network

Virtualization, Cloud Computing

Testing tools: WinRunner, Quality Center, TestDirector, LoadRunner, Quick Test Pro, MIMIC, SCMEProcesses & Modeling Tools: Agile, UML, RUP, IT-UP, PRISM, ReqPro, Use-case ModelsClearCase, ClearQuest, Rational Rose, MS Visio, JIRA, Eclipse, RallyDev, iTrack, TDP

Programming Languages: C, C++, JAVA, .NET, Visual Basic, SQL, PL/SQL, XML, HTML, Shell Script.

Databases: Oracle 8i/9i, MS-Access, SQL Server. Big data, Hadoop

Operating Systems: Windows, UNIX, LINUX

Software/Applications: Visio, TOAD, DbVisualizer, TortoiseSVN, Subversion, SoapUI, Jenkins, TD Platform, CA Agile Central (Formerly Rally)

PROFESSIONAL EXPERIENCE:

Confidential, Middletown, NJ

Business Systems Analyst

Responsibilities:

• Engage and capture the needs of a diverse group of Stakeholders that represent both Business and IT. Gather Business requirements from the clients by interviewing and JAD secessions.
• Support the project as an SME by translating business requirement level user stories (Tier I requirements) into functional requirements level user stories (Tier 2/3 requirements) and base-lining it with the development team using Agile methodology (XP & Scrum methodologies).
• Work as Support Manager by leading my application communicating with Development Manager, Test Manager & Deployment manager from start to the end of the project and making decision about Go / No Go.
• Liaise and communicate between the business units, technology teams and support teams to address and resolve issues.
• Analyze data migration requirements and organized joint data mapping sessions to validate ordering & provisioning data is in sync and hand shaking process will work as per requirements for new interfaces.
• Creating context diagram and interface matrixes using CaseWise & Visio.
• Analyzing the output based on provided scenarios for sales, ordering, provisioning and billing cycles by creating SQL queries in Toad & DB Visualizer and validating the result with internal portal users.
• Create end user documentation for upcoming system upgrades.
• Conduct Gap Analysis to compare IT applications actual performance with potential performance to make conclusion “Where are we?" and "Where do we want to be?"
• Define ER diagrams, Event Modeling & Data Flow Diagrams by WebSphere Business Modeler for AT&T business needs to reduce cycle time and cost by reducing defects and reusing assets.
• Provide high level T&C estimates (HoM, TCP1, TCP2 and TCP3) for Analysis, Design, Development, Testing and Deployment as application SME.
• Single point of contact for all communications between the Clients, Application Development team, PM of external systems, Program/ETE PMs Managers and GEOLink higher management.
• Ensuring effective quality control processes are in place to monitor deliverables produced.
• Maintaining client relationships by addressing all their issues & concerns in timely manners and keep open all the communication channels even after the product delivery and warranty periods.
• Responsible for identifying, analyzing, measuring and managing project risks.
• Run and Participate Agile-Scrum secessions and wrote EPICs, executable User stories and Test Cases in CA Agile Central (formerly Rally) & TDP tools for the projects assigned.
• Managing, scheduling and running daily stand up and weekly scrum calls to support the scrum process.
• Closely interact with designers and software developers to understand application functionality and navigational flow and keep them updated about Business user’s sentiments.
• Actively participate Functional, System and User Acceptance testing on all builds to ensure system / functionality integrity.
• Interact with developers to resolve different Quality Related Issues. Coordinate the implementation of defect resolutions across the various processing components/applications.
• Manage changes to base-lined requirements through the application of standard change control processes and tools. Making requirements available to all team members using PRISM.

Environment: Agile, CA Agile Central (RallyDev), iTrack, TDP, ICECAP, JIRA, SQL Server, Big data, Hadoop, Oracle, Quality Center, PRISM,Windows 7 Professional, MS Project, MS Office suite, MS Visio, SharePoint, IT-UP

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Gathered requirements using Use Case analysis and Developed system requirements (SRD) from business requirements (BRD) and architect approach documents.
• Created EPICs, User Stories, Test Cases and Defects using Jira.
• Analyzed and maintained business and systems requirements over SOA based applications.
• Performed the data mapping for the new Web services elements between Front end, Middleware & Back end systems.
• Participated in the new web service planning meetings and wrote XML schemas using Eclipse and reviewed the XML schema & WSDL with development team.
• Verified and tested the web service Requests & Responses using SOAPUI in UAT environment.
• Used Jira for the projects tracking, product teams planning, building and launching the software.
• Participated Agile-Scrum story writing secessions and wrote executable stories for the projects assigned.
• Analyzed business requirements and created functional specifications, wrote documentation that includes User’s guides and API reference.

Environment: Middle-ware, SoapUI, Subversion, TortoiseSVN, Eclipse, Jira, Jenkins, Agile-Scrum, Web Services, Oracle, JAVA, Perl, UNIX, LINUX, Shell Scripts, UML, Quality Center, QTP, RequisitePro, SQL, MS Visio

Confidential, Middletown, NJ

Systems Test Engineer

Responsibilities:

• Analyzed Functional Requirement Specifications and prepared detailed Test Cases, Test Scripts.
• Involved in setting up the Test environment and installation of Software in the System.
• Performed Manual & Automated Testing of the application and reported defects through SCME.
• Worked with Test Automation team to identify the test sets for automation and automate testing using QTP.
• Performed Unit, Integration, Functional, System and User Acceptance testing on all builds and supervised releases to ensure system / functionality integrity.
• Used Mercury Quality Center (QC) as main test management tool for the project, test case uploading, requirements mapping, test progress reporting, Execution flow & defect tracking.
• Working knowledge of using Unix shell scripting commands to do different testing methodologies in Sun Solaris and Linux platform.
• Lead and manage a system testing team in USA and India (off shore) for the development of overall test strategies/test plans and test cases for automated and manual testing.

Environment: Quality Center, QTP, Test Director, Putty, SCME, Oracle, PL/SQL, SQL, MS Visio, SharePoint, TCP/IP, UNIX, IT-UP (Unified Process).

Confidential, Middletown, NJ

Test Manager

Responsibilities:

• Lead and manage the system testing team in USA and RDC India (off shore) for the development of overall test strategies/test plans for automated and manual testing - including definition of test cycles and schedules.
• Resource management processes and project evaluation procedures for all test related activities.
• Prepared Project Plans including project goals, scope, deliverables, work products, status reporting, and planned schedule of tasks as well as the technical strategies and methods to be employed in the project.
• Train test team with any necessary prerequisite technical or business knowledge.
• Developed Test Case Template to be used by the testing team.
• Build a sub team for test automation and actively participated to identify the candidate test sets for regression tesing using QTP and QC.
• Facilitate daily test defect review meetings. Prepared Test Metrics on a weekly basis to know the status of the application using Test Director and EXCEL.

Environment: Siebel eBusiness, Siebel Analytics, JDBC, Oracle, MS Visio 2002, MS Office, Test Director, Quick Test Professional, Load Runner, WITS, GPS, ClearCase, ClearQuest, Web Logic, Java, HTML, PL/SQL, Visual Basic, Windows 2000, UNIX.

Confidential, Middletown, NJ

Systems Engineer

Responsibilities:

• Supported the DBOR project by documenting, collecting User Requirements (Tier II requirements), writing System Requirements (Tier III requirements) and base-lining it with the development team.
• Prepared detailed Test Plan, Test Cases and Test Scripts for the application under test (AUT).
• Performed Manual Testing for the entire application to check the navigation flow.
• Analyzed data migration requirements and organized joint data mapping sessions.
• Wrote Data Processing Logic and performed Data Modeling.
• Reviewed functional/design specifications, and other relevant documents to extract test requirements.
• Translated requirements, designs and functional specs into test plans.

Environment: JDBC, Toad, DBVisualizer, Business Object, Oracle, MS Visio 2002, MS Excel, WinRunner, Sablime, Quick test Pro, ClearCase, MS Access, Web Logic, Java, HTML, SQL Server, PL/SQL, Visual Basic, C, C++, Windows 2000, UNIX.