SUMMARY:

• Over 6 years of experience as a Business Analyst in the property & casualty, Insurance domain with knowledge of SDLC methodologies such as, RUP and AGILE skilled to conduct different requirement gathering techniques such as Joint Application Development (JAD) sessions, interviews and workshops with business users, stakeholders and development team.
• Proficient Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design. Diverse experience in Insurance industry.
• Product Integration and Configuration experience and knowledge on Guidewire Policy Center 8.x, Guidewire Claim Center 8.x and Billing center.
• Worked with Guide wire Insurance suit (Policy Center) and also worked on Point - and-click configurable components which provides out-of-the-box configuration with no code or API programming.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Data Analysis and Testing various methodologies.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Having extensive experience in P&C Insurance domain, Product Testing with Guidewire Claim Center, (Testing Integration of Multiple External Interfaces with Guidewire Products, PcBc Integration E2E Testing).
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Auto Insurance Home Owner Insurance and Crop Insurance.
• Handled claims of product liability, product storage, health, accident, commercial property insurance, commercial general liability insurance, commercial auto and fleet insurance, inland marine insurance.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Extensive experience in all aspects of consumer and real estate loan origination, underwriting and collections. Training and some experience in commercial lending, including financial statement and cash flow analysis.
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modelling Language (UML) in an SOA environment.
• Competent in Creating Unified Modelling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Experienced in developing Work Flows and Activities, Rule based Business Process Management using Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

SKILL:

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Linux.

Guide Wire: Policy Center 8.x, Billing Center 8.x Claim Center 8.x, Contact Manager

Databases: MS-Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Application Servers: IBM Websphere, ATG Dynamo, BEA WebLogic.

Internet: HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE.

Automation Tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisitePro, Documentum

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

Data warehousing Tools: Informatica, Business Objects, Cognos, Erwin

WORK EXPERIENCE:

Confidential - Kansas City, Missouri

Sr. Business Analyst

Responsibilities:

• Configured Guidewire Policy Center to fulfill client requirements for the Auto and Property personal lines of business.
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
• Integrated Claim Center’s Claim Wizards to facilitate better information capture, accurate coverage verification, timely intervention, and excellent customer service.
• Analyze, Gather and Define requirements for Guidewire Billing Center implementation.
• Implemented integration with Billing Center to retrieve Policy Period payload and account invoice payloads from Billing Center to send Withdraw notices and Cancellation notices.
• Worked on Policy center out-of-the-box as a standalone system or as part of the Guidewire Insurance Suite and can be integrated with legacy systems and third-party applications.
• Customized Policy Search and Retrieval services to integrate Policy Center with Claim Center.
• Implemented Business Intelligence system Integration with Policy Center 8.0.
• Worked with Guidewire developers and prod support team to understand various functionalities in Guidewire Policy Center and Billing Center
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Implemented most of the new Data Model extensions, Billing Center Screen Enhancements.
• Contribute to business area assessment, user needs analysis and business systems design.
• Working with Partners, Associate Partners, Managers, Senior Managers, and clients to develop hypotheses and work plans that address project objectives
• Developing insights from the analytical process and integrating the module's findings into the broader project work
• Providing customized, business-focused consulting and strategy development assistance to clients
• Worked on Roles and permissions and provide access to billing center functionality to users.
• Leveraged Claim Center's catastrophe management capabilities and successfully streamlined and accelerated client's catastrophe management process resulting in effective resource planning, effective work distribution and timely claims response.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Coordinated an accelerated vendor Proof of Concept with Guidewire, Duck Creek & NEXGEN, and scored these vendors on critical delivery parameters leveraging proprietary scoring frameworks
• Responsible for developing annual and mid-year operating budgets by underwriting departments and on a consolidated basis for review by reinsurance group senior management.
• Worked on the commercial property and casualty domain and made specific changes to the same for the smooth flow of the process.
• Responsible for Commercial Insurance Standards rating and risk factors for Auto and Garage commercial insurance.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Prepared the project technical documentation in diagrams, flowcharts, sitemaps with detailed description with using Wireframes.
• Extensively used MS SharePoint a content management platform, for managing content across the organization within a shared repository.
• Identified Use Cases from the requirements. Created UML Diagrams including Use Cases.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Developed test plans with QA team and helped to develop test cases for system testing,
• Maintained a close and strong working relationship with teammates, developers, testers and management staff by conducting regular one-to-one sessions and group meetings.

Confidential - Branchville, NJ

Business Analyst

Responsibilities:

• Gathered and defined business and functional requirements, including acceptance criteria for use by developers to implement a capability for the Personal Auto line of business.
• Design and develop web service to generate Producer's Commission Report from Billing Center in Policy Center.
• Assisted in prioritization of tasks and planning iterations aligned to the Sprint backlog
• Worked with the integration lead to define integration requirements across Rating (Insbridge), Rules and General Accounting.
• Assisted in the creation of test scenarios, test plans and execution of test cases using various test scenarios to deliver business functionality
• Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines
• Worked on various Policy Center Integration/Configuration User Stories.
• Worked from mid inception to deployment of various environments simultaneously under agile methodology.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Created various types of Product models and workflows for Private Passenger Auto.
• Worked on various Policy Center and Billing Center Integration (Billing Instructions) along with other Worked with Guidewire developers and prod support team to understand various functionalities in Guidewire Policy and Billing Center.
• Worked with Project Managers to create a High level Sprint plan, Product backlog and Sprint backlog
• Created Job Aides, Training Manuals, Process flows during stabilization sprints
• Facilitated Sprint Planning and Retrospective meetings.
• Assisted Quality Assurance (QA) during User Acceptance Testing to fix defects and eliminate CR.
• Using Rally to manage BA, DEV, BA-DEV and DEV-QA tasks.
• Facilitated meetings with GUIDEWIRE Dev Team and Product team to understand various Integration aspects of Billing Center, Policy Center and Claim Center (GC).

Confidential - Irvine, CA

Business Analyst

Responsibilities:

• Involved in projects to review Property & Casualty systems and the redesign of systems for Guidewire specification.
• Enabled end-to-end claims lifecycle management improvement from dynamic, intuitive loss report intake through advanced adjudication processes and integrated operational reporting using Guidewire's Claim Center.
• Experience working on Business Requirements Document (BRD), Functional Requirement Document (FRD), Requirement Traceability Matrix (RTM), Gap Analysis, Use Cases and User Stories.
• Provided application support for all activities/events generated by Guidewire Navigator Claim Center an insurance application operating on IBM WebSphere frame work.
• Performed GAP Analysis, Duration Analysis and Cost Benefit Analysis.
• Developed the Business Requirement Documents (BRD's), Designed Functional Requirement Documents (FRD's).
• Designed, built, and maintained rating rules and logic using Oracle Insbridge Product Suite & MS SQL.
• Supported the entire policy lifecycle for personal, commercial, and workers’ compensation insurance with Policy Center.
• Worked on UAT testing and took sign off from the Commercial line of P&C business users
• With Claim Metrics of Claim Center provided Automatic tracking and display of a claim’s current status relative to the benchmarks (e.g., time to initial contact, number of reserve changes, etc.) based on claim type and complexity.
• Knowledgeable on line of business requirements management and software development life cycle and development methodologies (Waterfall, Agile, Lean).
• Involved in User Acceptance Testing (UAT) & in defects lifecycle.
• Ability to gather business and Technical Requirements from both formal and informal sessions utilizing a variety of software methodologies including, Use Cases and the Rational Unified Process.
• Requirements management and communication, Translating and simplifying requirements
• Ability to construct process models including data dictionaries and volume estimates.
• Able to test business applications from a business perspective to ensure that all client requirements are incorporated into the design.

Confidential - Golden Valley, MN

Business Analyst

Responsibilities:

• Performed requirement analysis by gathering both Functional and Non Functional Requirements based on interactions with the Process Owners & Stakeholders
• Assessed the flaws in the existing as-is Underwriting system and made clear recommendations of Business Process Improvements and incorporated them in the future to-be system design.
• Extensively worked in all phases of Software Development Life Cycle (SDLC) Agile deliverables.
• Worked with Scrum team to Keep Scrum process running and help the Team focused on the current Sprint to achieve Sprint goals.
• Conducted user interviews and JAD sessions to get an understanding of the client's business process and preparing workshops for SMEs.
• Gathered functional requirements from business users, Product Owners, Stakeholders.
• Document analysis and represented them in Requirements Traceability Matrix (RTM). Developed use cases for Story boarding and wireframes for Interfacing.
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using MS Visio so that developers and other stakeholders can understand the business process.
• Assisted the Project Manager in understanding the project feasibility from Business view point and preparing meeting minutes and summary for team.
• Responsible for creating the Business Requirements Specification Document (BRD) and Decision Document in High level for legacy system of Alfa and working with business Leads of EY company for transferring GW Ideas to Alfas Legacy system.
• Worked directly with business groups to provide hands-on training aged in project work.
• Participate in workshops for conducting the team of Policy center for running the project.