PROFESSIONAL SUMMARY:

• Experienced in all phases of the (SDLC) requirements elicitations, systems and application analysis, prototyping projects, design, development, testing, implementation and support utilizing both agile and traditional methodologies.
• Experienced in developing, documenting processes and procedures, and implementing such changes.
• Experienced in creating artifact documents in different phases of SDLC.
• Experienced in researching and defining problems, collecting data, identifying gaps, evaluating requirements, establishing facts, managing scope and overall project coordination.
• Working knowledge on UML with emphasis on use case diagrams, state diagrams, workflows, etc. in creating visual context around different subjects of discussion.
• Excellent written and oral communication skills, outstanding presentations, making use of Microsoft office suite and the ability to build and maintain client relationships.
• Experienced in capturing Business Rules, documenting task guides, procedure manuals and general business correspondence.
• Experienced coordinating change control and communication.
• Experienced working with QA teams in creating test strategies, test plans and test cases to evaluate software.
• Bilingual - able to read, write and speak in Spanish.

TECHNICAL SKILLS:

Microsoft: Office, Visio, Project, Visual Studio 2012, MSSQL, CRM, Protech

Computer Platforms: Windows / MacOS / UNIX / Linux

Media and Publishing Software: Adobe Creative Suite 2015, Dreamweaver and Flash, QuarkProgramming: Visual C++, HTML, JavaScript, CSS, Oracle SQL, MSSQL2008R2, ASP.NET

PROFESSIONAL EXPERIENCE:

Confidential

Business System Analyst-(Contract)

• Identify/assess/document business requirements; and drive business prioritization across the IT Service Delivery processes and solutions.
• Proactively communicate and collaborate with external third party processor associates to analyze information and business implications of the application of technology to the current business environment; identify and communicate gaps, risks and impacts; propose risk mitigation options
• Act as liaison between the Line of Business, Process and Application Development teams
• Support projects throughout the solution development life cycle, from establishing vision and scope to validating requirements in the testing and Implementation phases
• Create Business Requirement Documents, Functional Requirement Documents, Requirement Traceability Matrix and process flows based on business needs
• Create and utilize Use Cases to analyze the impact of the proposed solution across the LOBs
• Represent the end-users and contribute a business perspective during technical specification, design reviews and Implementation Staging Testing phase
• Develop expertise in the Global Security business functions and processes while documenting new rules or changes

Confidential

Business Analyst/Project Manager (Contract)

• Developed and maintained a comprehensive understanding of business processes and practices pertaining to state, local municipalities and third-party debt operations, practices and procedures.
• Responsible for documenting business rules, questions, issues, troubleshooting requests, non-standard operations and new legislation requirements from the state of Illinois Comptrollers local debt recovery program.
• Collected, analyzed and presented software design plans and strategic goals for the development of the IDROP system.
• Coordinate the testing of communication and stability between the new IDROP Portal and the legacy SAMS mainframe.
• Prepare manuals and training procedures for program managers and entity staff on the new system and process changes.

Confidential, Chicago, IL

Business Analyst / Project Manager

• Perform analysis of new business requirements and translate these ideas into product-specific designs, detailed requirement definitions and software requirement specifications.
• Served as Scrum Team Member, responsible for leading the software developers and quality assurance specialists, to produce high quality .NET applications being developed.
• Manage communication among team members and clients by overseeing the day-to-day operation aspects of the projects and scopes in an agile environment with a clear understating of the SDLC.
• Worked on one or multiple medium to large scale technical projects/applications at a time, as well as ongoing production support.
• Oversaw project test planning and execution by testing different modules and their functionality before and after bug fixes.
• Train clients and end-users through live and recorded webinars, on-site meetings and documentation.
• Identify and solve potential risks to the completion of the projects, including resources, costs, and systems by recommending appropriate solutions.
• Used Agile Methods of Development
• Project Planning and Project Scoping
• Provided Timelines
• FSD (Functional Specifications Document) and TRD (Technical Requirement Document) - including workflows designed in MS Visio.
• Functioned as the Project Manager to bridge the gap in Project Plan/Scope.

Confidential, Lisle, IL

Developer

• Design, create, and implement web applications with Microsoft development tools with a focus on the .NET architecture, .NET framework and administration IIS for all applications.
• Tested connectivity and assisted in optimization phases of the all web projects in IIS, established and maintained all database and web service connections while going live with the projects.
• Member of the Scrum development team
• Responsible for supporting the existing applications written in Classic ASP, PHP and HTML, while working with a team of developers to convert the entire group of applications to .NET 3.5 framework and implement the CRM database system.
• Writing/tuning SQL queries, Stored Procedures, Functions, Packages, defining and tuning databases in Microsoft SQL Server 2000 or 2005.