Business Analyst Resume
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SUMMARY:
- Meticulous, organized and determined Business Analyst with extensive focus on business process changes and improvements, along with proactively developing and maintaining technical business analysis awareness.
- Proficient in delivering cost effective, high performance technology solutions to meet challenging business demands through identifying and documenting quality business requirements for new system implementations and major enhancement.
- Combine strong passion for business and information technology to attain the goals of organizations.
- Reduced operational costs up to 20% through efficient cost benefit analysis and business foresting strategies
- Played key role in call center turn around project, resulting in reducing caller waiting time, improving call response times and first call resolution by 23 %.
- Recommended and implemented new technology solutions and trained both clients and staff to use new technology to reach goals and increase market share by over 10%.
SKILLS:
- Effective Communication Capacities
- Organizational and Time Management skills
- Ability to prioritize multiple tasks accurately
- Maintain positive working environment.
- Strong problem - solving & decision making
- Ability to achieve high performance goals and meet strict deadlines
- Self-Motivation to achieve exceptional results at all time
- Ability to work under pressure with strong Attentiveness
- Strong critical thinking and leadership skills
- Supervisory and listening ability
- Leadership and interpersonal capacity
- Goal Oriented & attention to details
- Familiar with Agile and Waterfall software development methodology
- Expert knowledge of programming
COMPETENCES:
- Risk Management
- Data Analytics
- VBA Coding
- Asset Management
- Business Forecasting
- Product Initiative
- Work Flow optimization
- Process Improvement
- Project Evaluation
- Market Analysis
- Quality Assurance
- Trend Analysis
- Data Modelling (SQL)
- Metric Development
PROFESSIONAL EXPERIENCE:
Confidential
Business Analyst
Responsibilities:
- Perform accurate requirements gathering to meet stakeholder goals
- Organize, conduct and participate in presentations and walkthroughs
- Monitor deliverables and ensure timely completion of projects
- Assist in problem and issue resolution with project team
Confidential
Business Analyst
Responsibilities:
- Updated stakeholders on problem status and ensured speedy resolutions.
- Lead business process analysis sessions.
- Develop training materials and instructed clients on new procedures.
Confidential
Business Analyst
Responsibilities:
- Performed accurate requirements gathering to meet stakeholder goals
- Monitored deliverables and ensured timely completion of projects
- Assisted in problem and issue resolution with PM and QA team
Confidential
Project Lead
Responsibilities:
- Coordinated with QA Teams to develop solutions as per scope, and to produce release documentation and system test scripts
- Planned, facilitated and reported on quality assurance testing efforts
- Liaison to stakeholders and technical clients for strategy and planning phases
- Analyzed business processes to identify areas to reduce costs and improve efficiencies
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