PROFILE:

• Results - oriented seasoned Sr. Business Analyst Consultant with over 10 years professional consulting experience in Information Technology projects for various industries: (legal, financial(insurance/wealth-management/mortgage lending/servicing and automotive captive finance, auto parts e-commerce/manufacturing/supply-chain).
• Ability to elicit business requirements from stakeholders, analyze their business processes, then produce ‘from scratch’ all necessary project management documents such as: Project Charter, Business Requirements Document (BRD), Functional Requirements Document (FRD), QA/UAT Test Plans, Test Cases, User Stories, Acceptance Criteria, Training documents (User Guides/User Manuals, SOPs and Software Release Bulletins.
• Also delivered training on-site or via various training modes (SKYPE, WebEx, Join Me etc.) .
• Performed as Lead Sr. BSA at Confidential Financial to successfully implement the Online Credit Application onto toyotafinancialservices.com, Lexus.com and on all Confidential dealer websites.
• Performed as BA consultant at Confidential & Confidential Digital Advertising for Confidential project (new website for 2018 Olympics & Paralympics in South Korea). Project focused on making new website accessibility compliant and highlighting Confidential ’s mobility products for disabled, blind or hearing-impaired athletes and website visitors.
• Successfully implemented American Confidential ’s proprietary business application ‘Trade Compliance System’ ( Confidential ) to ensure Confidential ’s import/export business process was in full compliance with U.S. Customs & Border Patrol.

TECHNICAL/BUSINESS APPLICATION SKILLS:

Business Applications/Tools: PowerPoint, Excel, Visio, Word, Office365, Lotus, Outlook, Snag-It, Dropbox, Box, TFS, JIRA, Remedy, Adobe, loan servicing/loan origination systems, mortgage title insurance and eCounsel Legal Contracts Management system. CRM SharePoint, Salesforce ERP Ariba Purchasing & Expense which integrates with PeopleSoft. Other basic knowledge of Oracle’s CRM/Master Data Management (MDM). Experience with Confidential and Confidential automotive captive finance systems, Confidential ’s Trade Compliance System ( Confidential ) and Confidential ’s proprietary student information system (MISIS) developed by Microsoft. Also, some exposure to MS Dynamics 365 in 2018.

Project Methodologies: Advance level of Waterfall, Agile-Scrum and SDLC. Agile Tools Jira and TFS/VSTS

Production Support: system defects tracking using Track Studio, Clarity, Remedy, Salesforce, Share Point, Team Foundation Server (TFS), Service Now and JIRA. Performed root cause analysis to determine defect resolution.

SOX Compliance: Performed as Confidential ’s Ariba application Project Coordinator & SOX Compliance Officer. Role entailed reviewing and approving all Ariba team Change Requests from stakeholders to ensure the Dev., Application, BA and QA internal teams adhered with SOX compliance and best practices for internal controls, segregation of duties, and sound recordkeeping/documentation practices.

PROFESSIONAL EXPERIENCE:

Sr. BSA Consultant

Confidential, Glendale, CA

Responsibilities:

• Performed business analysis on various IT projects (Automate Manual Discounts) for Confidential Stores and integrate
• Group S099 Forecasting software with current system
• Tools Group includes machine learning logic which can generate predictable forecasting, planning.
• Other features include inventory allocation and optimization.
• Stakeholders include the following departments: Information Technology, Forecasting, Planning and Confidential Store Managers.
• Responsible for documenting business requirements.
• Responsible for documenting functional requirements.
• Responsible for documenting Use Cases.
• Responsible for testing and training end users: (Forecasting Mgmt. team, Planning Mgmt. team and Confidential Store Managers), once the S099 Forecast tool has been implemented. (As of 10/2019, project budget approval is now in a ‘pending’ status and the project is now on hold).
• Projects are Waterfall project following all SDLC phases. Technology was older legacy & AS3400. .

Sr. BSA Consultant

Confidential, Compton, CA

Responsibilities:

• Responsible for all Business Analyst tasks (requirements, technical design phase, testing, meeting minutes, and training) to successfully migrate Confidential website onto the Oracle ATG eCommerce platform.
• Assigned to mission critical ERP replacement project phases for BA work to successfully convert Transamerican Auto from an older legacy ERP application to Microsoft Dynamics D365 ERP application.
• This organization only followed Agile methodology using all Microsoft tools (e.g. MS Teams, SharePoint, TFS/VSTS) and followed all SDLC phases.

Sr. BSA Consultant

Confidential, Torrance, CA

Responsibilities:

• BSA role entailed performing on a 2018 Olympics/Paralympics project (new website) for Confidential North America and Confidential by eliciting and documenting business requirements, using Agile tools (Jira/Confluence) creating/documenting training materials and documenting Confidential ’s new content management system.
• Business Requirements Document (BRD), Functional Requirements Document (FRD) with use cases and performed testing activities: created initial Test Plans, Test Cases, Business Scenarios/ and Use Cases. Coordinated initial phases of QA & UAT test phases with end-users and delivered training of products for initial phase.
• Utilized various project management tools such as BOX for project documents version control and for transmitting files, project documents and UX team prototypes to Japan Development team (Dentsu).

Sr. BSA Consultant

Confidential, Los Angeles, CA

Responsibilities:

• Sr. BSA Consultant for Los Angeles Unified School District ( Confidential ) Administrative office downtown Los Angeles.
• Confidential is the largest public-school district in State of California government and the 2nd largest public-school district in the Confidential role of Sr. BSA to enhance the Confidential student information system called ‘MISIS’. Elicited and documented business requirements.
• Project was handled by Microsoft teams using a hybrid of both Agile & Waterfall methodology and Microsoft products (TFS and VSTS) but client required traditional documentation too. Performed extensive technical writing and created project artifacts: BRDs, FRDs, technical specification documents including data mapping, business rules, transformation logic, and reporting requirements. Collaborated with stakeholders to assist them in updating their policies/procedures if necessary.
• Presented new system ‘walk-throughs’ and delivered technical training to Confidential end-users, Dev. and QA teams.
• Defined test plans, test cases and business scenarios.
• Also, was involved in integration projects between to add new fields or flags to the online screens that displayed student data.

Sr. BSA Consultant

Confidential

Responsibilities:

• Agile shop using Jira and Confluence as project tools.
• Tools used were Team Foundation Server (TFS).
• All IT groups at First AM (fulltime & consultants received Agile training in-house by Microsoft on Agile and TFS.
• This was necessary for First AM to roll out Agile methodology enterprise wide at one time.
• Followed Agile methodology using Jira and Confluence and followed all phases of SDLC.

Sr. BSA

Confidential, Westchester, CA

Responsibilities:

• SAAS company providing Real Estate property mortgage solution software for mortgage lenders, real estate agent and property preservation vendors handling REO and Short-Sale real estate properties.
• Performed on External Projects for the following clients
• Reviewed new and existing client contracts to determine billing terms to be loaded into MS Great Plains billing system.
• Worked with Legal Department to evaluate 3rd party contract management applications.
• Practiced Agile methodology using Jira and Confluence for the project tools.

Sr. BSA Consultant & Project Coordinator

Confidential, Torrance, CA

Responsibilities:

• Project scope was to implement a new trade compliance system ( Confidential ) to enable Confidential to meet compliance standards for U.S. Customs & Border Patrol.
• BRD, documented new reports requirements, created test plans, test cases, user guides, system release bulletins.
• Provided technical training and production support to Confidential U.S and Confidential Canada once system was implemented.
• Held role of Sr. BSA/Projects Coordinator for Ariba projects where end-users were H.R., Accounting, Purchasing and all employees & managers for business travel expense and corporate purchasing.
• Ariba was integrated with Confidential ’s PeopleSoft application. Conducted on-site Ariba upgrades technical training.
• Provided production support (defects and root cause analysis).
• Performed as Ariba SOX Compliance Officer to ensure segregation of duties, internal controls and recordkeeping were adhered to.

Sr. BSA

Confidential, Torrance, CA

Responsibilities:

• Performed as Sr. BSA Lead for a web-based project to implement a new website with ability for consumers to apply for auto lease or purchase contracts.
• Produced BRDs, FRDS, Use Cases, test plans, test cases, system release bulletins, meeting minutes and updated policies & procedures.
• Tracked BA project issues, reported project status, developed end-user technical training guides/manuals and delivered technical training to end-users at Confidential Automotive credit branches in CA and Confidential de Puerto Rico.
• Compliance Department: Import/Export project focusing on new export procedures for Confidential vehicles manufactured in Mexico and Canada.
• This organization used both Waterfall and Agile for methodology depending upon the size of the project. Agile tools used were Jira and Confluence.