SUMMARY:

• 10 plus years of Industry experience as an Execution Business Analyst/ Business Analyst/ Business Systems Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modelling, Business Analysis and Testing various methodologies.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall, and Agile.
• Used Query Analyser, Execution Plan to optimize SQL Queries.
• Strong business domain knowledge of Finance, Healthcare and Property and Casualty Insurance including risk, Policy Sales, Policy Administration System, Receivables and Payments, across different lines of business.
• Competent in Creating Unified Modelling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Proven experience in driving various life cycle stages of an ITIL project from Service Transition, Service Operation to Continual Service Improvement using ITSM and Lean Six Sigma best practices.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Strong Property & Causality insurance domain knowledge with expertise in Policy Administration, and hands on experience on Billing and Claims Management. Solid understanding of the Guidewire Application
• Experience of maintaining supplier and contract management.
• Worked with change advisory board and maintain change control process.
• Well versed with requirement life cycle management and strategy analysis.
• Capable of prioritizing work and able to handle multiple projects at the same time.
• Strong experience of creating Requirement Traceability Matrix (RTM).

TECHNICAL SKILLS:

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Linux.

Databases: MS - Access, MySQL, SQL Server.

Languages: SQL, XML and HTML

AIX System Software: Guidewire PolicyCenter 8.0, Gudewire Claim Center 9.0, Claims Portal, Contact Manager, AS-400 (WINS), Guidewire Billing Center 9.0., GuardianPro, VMS Automation Tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisitePro,Documentum, Mega

Utility Tools: MS Office Suite, MS Project, HP Service Manager, Oracle Knowledge, Lotus Note, SharePoint, JIRA, Laserfiche, ESB SOAP UI, Rally MEGA

Reporting Tools: SQL Server Reports (SSRS)

Testing Tools: HP QC, Test Link, DOORS

PROFESSIONAL EXPERIENCE:

Sr. Business Systems Analyst

Confidential, Wilmington, DE

Responsibilities:

• Document Requirements for Policy Data Retrieval web service - policy, vehicle/location, stat, limits.
• Document Requirements for Claim Creation Web services - New Claim, New Claimant.
• Soak-up the system and business information in short period of time and communicate it to developers and testers correctly.
• Work on various integrations for Medical Bill Review(MBR) for Workers Compensation line of business.
• Work with the client to finalize intermediate, final deliverables, and the timelines for the project.
• Work on various defects and analyze them correctly, and effectively communicate the root cause to tester/developers.
• Create Functional Requirement Documents (FRDs) for various Claim Center user stories.
• Perform Dev testing, and smoke testing after the deployment in different environments.

Environment: SQL Server 2012, Guidewire Claim Center, Genesis, Guidewire Contact Manager, UML, MS Office, MS Visio, JIRA.

Sr. Business Systems Analyst

Confidential, Philadelphia, PA

Responsibilities:

• Create mapping document from VMS system to Policy Center.
• Validate that correct data is being migrated to Policy center and report the issues to ETL team.
• Create transformation logic for ETL team and provide support.
• Create various queries in Policy Center Database and validate against the VMS database.
• Triage defects and work with QA team to explain the correct requirement/logic.
• Work and coordinate with offshore team for defects/support.
• Work on user stories in each sprint and take them for acceptance to the product owner.
• Work on Data Validation Report and update the mapping logic.
• Create various artefacts for the business users and facilitate the meetings.
• Create mapping document from Guardian Pro (GP) to Policy Center to migrate claim information into the Policy Center.
• Continuously, refine the mapping document as per changes and findings and keep track on changes.
• Work with configuration team and make sure migrated data is populated on the right spot on PC-BC UI.
• Review and sign-off the QA test cases and provide suggestions to QA team for test scenarios/test cases.

Environment: SQL Server 2012, Guidewire Policy Center, VMS, Guidewire Billing Center, UML, MS Office, MS Visio, Rally.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Document Requirements for Policy Data Retrieval web service - policy, vehicle/location, stat, limits.
• Analyze and Document Requirements for Additional Reports based on Guidewire Claim Center data available in ODS.
• Ability to prioritize various tasks across all work stream and organize them efficiently.
• Working on extracting data from the database by using SQL queries to search a policy and create claims.
• Working with the client to finalize intermediate, final deliverables, and the timelines for the project.
• Work actively on solving complicated problems/issues and make them simpler for the business to understand.
• Being well versed with different Web Services; identify the system issues and address them effectively.
• Create various mapping documents and work on transformation logic by ESB/Legacy Systems/ Claim Center.
• Document as-is and to-be process to simplify the requirements for Developers and Business.
• Perform Dev testing and report the issues to developer before moving the functionality to QA.
• Create QA deliverable document and provide the requirements and acceptance criteria’s to testing team.
• Work across all three work streams Configuration, Integration and Conversion to clarify requirements/issues.
• Demonstrate the functionality to Business at end of every Sprint in Sprint and take their feedback.
• Manage offshore and offsite development and testing team and communicate the information effectively.

Environment: SQL Server 2012, Guidewire Claim Center, Laserfische, Guidewire Contact Manager, UML, WINS AS-400, MS Office, MS Visio, IVOS, Rally.

Confidential, Richardson, TX

Execution Business Analyst

Responsibilities:

• Gathered analyzed and documented both business and technical requirements from formal and informal sessions and validated the needs of the business stakeholders.
• Conducted user interviews with various stakeholders and documented business and functional requirements.
• Worked on projects by following Scrum methodology for software development and conducted daily stand up meetings with team in highly collaborative environment and also with the vendor.
• Created user stories and user acceptance criteria and assigned ranking.
• Held iteration kick-off meetings with the business users, development and QA teams to document Product Backlog Items (PBI)
• Worked in parallel with the business users to prioritize Product Backlog Items (PBI)
• Actively participated in project planning and provide estimate to project manager for different deliverables.
• Worked on establishing and demonstrating a thorough understanding of the business models, processes, and priorities, and leveraged that knowledge in the development and delivery of scalable system solutions.
• Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and considering deadlines.
• Performed Gap Analysis of the processes to identify and validate requirements.
• Provided technical oversight and clear communication of problem/resolution process to customers and management.
• Worked in a fast paced environment, utilizing the scrum methodology. Maintained continuous communication with Product Owner, Business SMEs and other Business Partners to ensure final product meets both functional and non-functional requirements in a large scale agile project (Guidewire PolicyCenter). Interacted with Guidewire Production support team and analyzed the Out of the Box behavior.
• Created a new policy administration system using Guidewire Policy Center focusing on personal auto policies with multi-unit auto, pre-fill modeling, predictive modeling, monthly policy level billing, and new billing system.
• Directed the creation of software test plans and coordinated UAT sessions with the client documenting detailed results.

Environment: SQL Server 2000, SQL, Guidewire Policy Center, Rational Suite, Oracle, UML, MS Office, MS Visio. Java, MEGA

Confidential, Pekin, IL

Sr. Business Analyst

Responsibilities:

• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Defined, scoped and produced business requirements and policy-writing solutions to Property/Casualty/Personal and Commercial Lines.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Writing user stories for Business Process Flow, System Integration based on the Configuration requirements of Guidewire PolicyCenter for commercial LOB (Deluxe BOP).
• Working on the Guidewire Product model to include Coverage Terms and Questions sets.
• Facilitated meetings with the Guidewire Dev Team and Specific team to understand various integration aspects, PC-BC Status.
• Helped to design Submission Process Flows, design Pre-Qual Questions, prepared requirement document on Quick Full Quote, different Product Offerings
• Worked with the Policy Representatives team on various customizations on the Policy Screen.
• Developed project plans and managed project scope.
• Coordinating and Developing QA activities.
• Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.
• Worked on Technology solutions project involves implementing new requirements handling worker's compensation and also resolving the existing problems in the production.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Provided key input in working with users in defining project and system requirements.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Created Knowledge Item’s (KI) for defect transitioning and created problem records.

Environment: UML, RUP, Guidewire, Agile, COBOL, Db2,Net, Rose, MS Word, MS Excel, MS Visio.

Confidential, Henrico, VA

Business Analyst

Responsibilities:

• Worked as a business analyst to build enterprise reporting system to support Risk Analysis, Securities and their Valuation, Asset Management, risks and returns, Bond Pricing, MBS, ABS, Derivatives (repos, interest rate swaps), Money Market Instruments and used strong knowledge of financial statements, cash flow, Financing Structures, Capital Management, Portfolio Analysis, Budgeting, trade capture application, risk management, and Investment Accounting.
• Analyzed business requirements and developed Use Cases, Use Case Diagrams, Sequence Diagrams, Activity Diagrams, site map and wire frames.
• Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
• Provided key initiatives in working with users in defining project and system requirements.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML
• Performed requirement analysis, went through all the use cases and issue logs.
• Maintained, documented and created Business Rule Catalog in a logical form all the required Business Rules for the business functionalities in sync with industrial standards of financial policies and system implementation.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Organized cross training of team members and users to become more responsive.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Assisted in presenting reports and analysis to help guide the management.
• Organized cross training of team members and users to become more responsive.
• Assisted in development of training materials for new technology and process improvements.

En vironment: SQL Server, SSRS, tSQL, Rational Suite, Windows, UML, MS Office, MS Visio

Confidential, Jacksonville, FL

Business Systems Analyst

Responsibilities:

• Authored business system analysis reports based on state regulations, HIPAA compliance and product business rules.
• Proficient at creating and transforming business requirements into software requirement specification (SRS) using IBM RequisitePro and designing business models using UML diagrams such as use case model, Class Diagrams, Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in Rational Rose and MS Visio.
• Worked on NASCO system on Claims, Membership and Benefits. Followed a systematic approach to eliciting, organizing, and documenting requirements of the system.
• Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyse the High Level Requirements.
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), UML, SQL.

Confidential, Newport Beach, CA

Business Analyst

Responsibilities:

• Created and reviewed business requirements, functional specifications, documentation, test plan and developed functional requirements that supported the overall objective.
• Documenting and updating systems configuration documents.
• Identify research, investigate, analyze, define and document business processes.
• Develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Responsible for all project documentations.

Environment: Rational Tools (Requisite Pro, Rational Rose,), MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), SQL.

Confidential

Business Analyst

Responsibilities:

• Actively participated in all phases of SDLC.
• Gathered analyzed and documented both business and technical requirements from formal and informal sessions and validated the needs of the business stakeholders.
• Conducted user interviews with various stakeholders and documented business and functional requirements.
• Worked on establishing and demonstrating a thorough understanding of the business models, processes, and priorities, and leveraged that knowledge in the development and delivery of scalable system solutions.
• Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and considering deadlines.
• Analyzed system performance and initiated process improvement measures for mainframe and Web-based applications.
• Performed Gap Analysis of the processes to identify and validate requirements.
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities.
• Directed the creation of software test plans and coordinated UAT sessions with the client documenting detailed results.
• Reviewed the Test Plans developed by the testing team for accuracy in testing the application.

Environment: SQL Server 2000, Rational Suite, UML, MS Office, MS Visio.